had a pool but it was closed as autumn time

i would rather do that than pay an arm and a leg for parking in downtown granada

and a very small parking lot, but we found a place

free parking on the street

good location if you come with the car, close to a alhambra, free parking, helpfull staff

residents lounge wifi was not working

room was very small and wifi coverage was not there..

friendly staff, the room was very clean, the facility is renovated, wifi in the room worked perfectly

you will find a restaurant with fine dining great food and family friendly and small park for kids

quite long check in procedure. not convenient with little kids waiting.

also, they assured the laundry service within 24 hours

no swimming options for kids. no kettle in the room.

is an on-site hamam in the hotel so i was hoping that it would be possible to use the spa area free of charge

wifi is very slow and weak

the breakfast is excellent, lots of food choices on bar menu and room service

upgrade to the suite the buffet breakfast the spacious room the room service giving by the nearby restaurant,

i assume this was because it is out of season (no bars, room service)

pool beautifully clean

large, new and smart appearance and bar overlooking the swimming pool

pool, free wifi, hotel was pretty much empty when we went so felt v

wifi was literally unusable

for those travellers touring by car this is ideal as parking is plentiful , safe and free

great breakfast, super kind service

there was plenty of parking places and short distance to city center

liked the breakfast, delicious, shower really hot and powerful, nice big bed, good bar prices, great style and

and mine dress for evening became creased arptbtge bottom - no iron available only a chargeable laundry service

we could hear kids shouting, women shouting, men talking very loudly

can't think of anything. plenty of families with kids but for us it was not an issue.

the alhambra stunning - only a 5 minute walk to the ticket office- great breakfast excellent bar easy parking

pool is really good, the room is small but comfortable

wish there were more basic amenities provided to the guests like disposable slippers and laundry

nice sized room and bathroom and strong wifi

wifi was non existent in my bedroom but available downstairs. a minor gripe.

tv didn’t work and the leather couch was falling apart and we had to keep the kids away from the peeling

but meals served in the bar and lounge area were good

laundry services was prompt and reasonably priced

staff were all lovely, bar area has great views as well

we didn’t pay for a view… the breakfast room / bar certainly had one

fantastic views, fantastic bar (open all day), superb staff and a great location

the view from the terrace bar over the city is exceptional and this is where you eat and drink

the property was also close to a laundry shop, a few grocery stores and restaurants

only window in the room overlooks the communal dining room, poor breakfasts, closed swimming pool, staff did

get the bad reviews location excellent staff lovely and very helpful breakfast coffee tea cereal toast big

breakfast was very minimal, wifi was not working and didn't get fixed.

we missed the hot water kettle and unfortunately, the breakfast was lacking nutritional values.

great on time laundry service which was crucial for our stay

we used the laundry service which was speedy and

staff were lovely and bar and restaurant looked good, although we didn't use them

the breakfast at 19euros, we went out and found a cafe, it's included if you book direct.

24h room service menu could be extended to more than just a sandwich considering it's a five star hotel

room clean pool area fab pool cafe excellent

reception staff was helpful but dry, had to ask to open the gym and seemed our request was an annoyance (why

swimming pool excellent but no gym/spa

great breakfast buffet, nice intimate gym.

the pool is a plus

our laundry was returned with a pair of trousers that were not ours. not resolved.

a room service carry was in hall overnight

location. staff assistance. early check in

also, they could offer amazing spa services given the historic context

location and facility treated really well by staff in facility and bar and restaurant staff was so helpful in

we had some laundry done and that was the most expensive one

the laundry also collected from this point very early in the morning and very noisily

laundry one small load 140

staff at this hotel helped me a lot whenever i need any help (tour, parking, laundry service, transportation,

a problem like giving a laundry bag late and asking them to deliver it back for the following morning has been

no laundry facilities.

cost of laundry was a little excessive.

unable to access wifi

the gym was filthy with all the equipment broken and dirty

booked 1-night package containing twin room, breakfast, parking and spa access

rather small rooms and expensive laundry

washing machine in the room, (although the hotel manager offered to sort out laundry)

impossible to find with gps. slow wifi.

no bar etc but i knew

wifi was poor with no internet connection

the location is one of the best possible, everything is near, including sightseeings, shops, laundry, even

room spacious, wifi, excellent friendly helpful guy on day shift at the reception

g lounge, bar etc, non-existant, or, if they did exist, hard to locate

no kettle in the room, also there is not a lobby bar to have a drink of coffee.

very good size bedroom and bathroom and no problems with wifi

we also did our laundry in a nearby laundromat that was so clean and modern = the best

restaurants and a laundry shop are a few steps away

wifi was very weak

staff very helpful, location superb, breakfast very good and i loved the roof terrace

good wifi connection, comfortable beds

we were told to give clothes for laundry which can be expensive

noise very much also the noise from the hotel service staff was loud as our room was beside the laundry area or

but don't have a iron for lend to anyone, when i asked one, the front desk said to send to the laundry services

and the laundry prices are extortionate - 9 euros to just iron a shirt

2) due to severe stomach illness i asked for extra laundry soap to wash

the next room people talking and the old man was snoring loud whole night, also i guess the hotel laundry room

laundry rates were ridiculous just get an airbnb to do laundry

we had laundry done at the hotel and, while it was quite expensive, they did a nice job and gave us a

gym didn t have the same equipment like on the pictures

very helpful staff, very comfortable room and bed, great breakfast- freshly cooked eggs to your taste- lovely

at nightfrom my room, stairs inside my kids room which makes it difficult to carry luggage and theres nobody to

however, there is a full kitchen and a washing machine

and friendly, location was amazing for alhambra and city, comfy bed, fridge/mini bar, balcony, wifi etc

room service would have made it heaven!

didnt affect us as we were only there one night and did not use the kitchen but it was a little bit down at heel

the hotel manager arranged for a taxi to pick us up at the airport and arranged for our personal laundry to be

great wifi also

free wifi

wifi speed is very slow. will be very frustrating for anyone traveling with kids / teens.

everything in the room worked very well: wifi, air conditioner, shower, etc

in room laundry service was convenient and quick/

there was a very good laundry service at a reasonable price

the staff were very friendly and did laundry for us for a very reasonable price

stayed in room 16 which is just opposite the laundry room

it was nice to have a laundry service -very reasonable price

wifi wasn't very good as it only worked if you were in the bathroom

i used a bay around the back which was reserved for bikes bar 8 to 11 weekdays

bar should stay open later than 10 pm, i was shocked to find closed at 10

wifi was very patchy on the third floor

bar in the hotel was not really open and it didn't have a full selection of drinks available

good to have a safe and also had some laundry done

laundry service was fast and affordable

doing laundry there was relatively

cheap efficient laundry service

loved the patio, terrace, food options, helpfulness of staff, location & laundry service.

but the restaurant and bar were not open

we enjoyed the breakfast and walking to many sites near by

breakfast is very good. and they're so kindly.

breakfast offered a large variety of drinks, juice, protein food, breads, cheeses and meats and

would have liked a proper bar and didn t detract from a good

wifi worked with no issues

wifi was basically nonexistent in the room

nice shower that worked well with plenty of hot water. the wifi was strong.

good location, very clean and quiet room with nice street view. good wifi

for 5 min, no sound proofing(i can hear everything what is going on in the room next to mine), no room service

accommodation has no kitchen facilities, at all

the tap in the kitchen is like an impact drill and the upper neighbours walking sounds down like rumble

can have an update in the kitchen , dishwasher was not working

kitchenette with fridge and mentioned in previous review, absolutely no crockery or cutlery

first room on the ground floor onto the internal patio was nice, but the kitchen was abysmal, there was a fridge

wifi was a bit spotty.

request it twice since the first day we realized it seemed as if they forgot to send someone or room service to

also as we travelled in winter the spa bath was amazing

the room was spacious and clean with good wifi

the wifi is poor

it's worth noting that while the inner garden is a lovely feature, there are no kitchen facilities available,

wifi wasn't working

free use of small kitchen

there was a shared kitchen on my floor, but was very dirty and messy every day i was there, so i didn't use it

room, wifi connection worked well and within walking distance from the main attractions

lovely atmosphere and very kind staff. also delicious breakfast. highly recommended!

very minor things - not enough milk in the room for coffee (but accessible from breakfast bar) and shower door

hotel is beautiful and full of character with nice rooms and furnishings and lovely bathrooms; breakfast in the

wifi worked well in all areas

wifi in the room was really choppy and dropped off and was unreliable : would recommend getting

the wifi was no good - very slow, kept cutting out, 1-2 bars when it was not cutting out

wifi connection worked but with some strange issues, such as it didn't allow connection via our vpn

was clean and good facilities apart from wifi

wifi seems to be restricted which made it difficult for downloads to help with planing the next

wifi worked well too

location is excellent, a lot options for tavernas tapas bar and night life

the kids loved the breakfast (a bargain

was really bad - kids complaintes a lot

comfortable bed and good wifi

the kids loved the breakfast (a bargain

parking, dinner reservations, booking massages at the turkish baths, and even arranged same day laundry

the lobby was interesting, but we the robes and slippers provided were helpful, as was the laundry service, as

a booklet in the room indicated laundry service was available, but it wasn't.

breakfast could have a bigger selection.

the excellent breakfast is served in a medieval basement crypt

the laundry service was very expensive - make sure to get a quote beforehand

using their laundry service is very expensive.

didn't end up using the gym or rooftop po but saw them both

the location & decor. good breakfast. valet parking a plus. wifi coverage good.

parking overpriced, 19 wifi weak connection

laundry done in 1/2 day for 22

there is no laundry service

beds, didn't get too much outside noise, good wifi

beds, virtually no wifi, one of our rooms with strong smell of mold (3bdrm)

- close to albaycin, alhambra and city center - fast wifi - fair price

next to noisy laundry

wifi was slow or not good wifi

breakfast had good varieties including veggies

location excellent, excellent breakfast, friendly staff - held our bags til room was ready

it was very cold during breakfast, but everything else was great

no slippers water pressure not enough laundry was a bit expenssive.

the wifi did work at the gym on the top floor

the bed was comfortable, the room was quiet and the wifi worked very well

the coffee served at breakfast was not particularly good, and the gym would benefit from having a scale available

the wifi did not work for my mobile in the room but for my laptop

no facilities such as iron or laundry service, the room fridge was not working and no kettle to make tea

breakfast was well cooked with a wide range

a bit dated tv and wifi ...

complimentary breakfast not included & had to pay for it.

perfect location with very attentive staff. excellent breakfast.

laundry service was very expensive in light of over service costs

there was also laundry service, bathrobes and slippers, which i didn't use though

wifi signal not great, pretty much only thing that wasn t excellent.

wifi very strong in the rooms

was superb rooms spacious and very clean and ready for an early check in breakfast was excellent car park was

no frills , no coffee in the room, no paper tissues, no bath rope, not even a laundry bag

pool, bar etc and nice

the wifi connection was strong and stable throughout our stay

a good location and they also have small rooftop pool

food or drinks available at the hotel between breakfast & 6pm so you can t order drinks to the pool in the

price of sending laundry to be done

the hotel offers many additional services, such as massage, room service, laundry cleaning

make sure you use that rooftop pool.

small but comfortable and relaxing pool area on the rooftop

room service was cold by the time it arrived

i also used the laundry service and apparently they lost the paper i've given them and do only laundry to my

breakfast was the best we had in 2 weeks of travel in spain

my children like the bunk bed and special book for kids. the location is very good.

perfect location, great breakfast, clean

good breakfast

helpful in tending our needs especially for an early check in and advising us where to do our laundry nearby

the hotel will even have a bag of laundry serviced for you for a slight fee

kathy was helpful in many ways: she gave us directions, tips about the alhambra, sent out our laundry and had

we required laundry service and it was done by the bag for 15

could hear everything, cleaners in the morning, nextdoors shower, to laundry guy at night

noisy and it would have been nice if the front desk could have helped me find a laundromat to do laundry

they also arranged a same day laundry turnaround at reasonable prices

location was great. gym was good. staff were friendly.

no air conditioning in the room, had to sleep with the window open to the noisy streets below, no wifi, phone

perfect location, good breakfast, ok wifi/air conditioning.

the hotel quoted euro 40 for laundry.

laundry service was an added plus

we really appreciated the offer of free laundry and coffee, snacks and sherry in the snug panelled area close

ingo, eva, lola and the other staff were always ready to help - even with our laundry and ironing

the staff are terrific, and they even do some laundry for free

do not do your laundry there, it is very expensive and we didn't have the price list in advance

i send message via booking to ask about price of laundry, never get respond

were charmed by the nice pictures of the spa but needed to make reservation and kids nit allowed in the pool,

no kids in pool & extra charges for everything.

wifi speed was not the best in my room

good wifi for getting my work video calls done (occasionally dropped but still good)

best room service prices i've ever seen, a coffee was only 1

room was spacious having a kitchen and suite

the prices for room service were reasonable

the bed very old and not comfortable. wifi

great mini bar and tea making facilities :) comfortable king size bed with a great selection of pillows

of the time and with the exception of the gentleman who checked us in on the first day and the barman on the

and a well-equipped gym

warning - the spa (pool, sauna and hot tub

spa wasn t open

location great ,nice interior ,desk allowed us to get local laundry picked up .

no coffee in the hotel and no laundry facilities.

the laundry service that we desperately needed wasn't working

hotel clean, had everything we needed, good wifi, shower worked well, great air conditioning

wifi is not well in the top floor , hope it can be improved in the future

clean room with great room service and little touches

spa has steam room, bath and massages available

their spa jet was possibly in fault? but they reassured they ll fix it.

it also has a very good gym

roof top bar earned its reputation as the best in the city and the view

is a lovely old but renovated hotel with a nice bar area and spacious rooms (superior double)

comfortable rooms, friendly staff, underground parking (accessible from hotel lobby), pet friendly (as all nh

double doors so nice and quiet, good wifi

room service did not provide fresh new towels or any slippers which we had to request for on return

super clean and beautiful rooms, lobby, and bar area

we didn't eat in the restaurant so can't speak for that but room service was quick and efficient

vibe location bar on roof overlooking fantastic views

ask they do have room service available but no restaurant

receptionist was nice comfortable room and beds reasonable room service

room, really well equipped and with rooftop bar with views to the alhambra

we had 3 rooms: a triple room, has a sofa bed perfect for 2 kids and separate large double bedroom, and

the wifi seemed slow but only a minor issue.

the breakfast was exquisite, and we got it in a basket as a room service

we had 3 rooms: a ‘triple’ room, has a sofa bed perfect for 2 kids and separate large double bedroom, and

if is something to mentioned the slow wifi but it was not a real problem

the view of the apartments with laundry wasn t the best but since we were out all day it wasn t a big

the hotel is in a great location, staffs are very friendly and wifi is fast.

wifi was a bit patchy

we booked a room with a pull-out sofa, which worked well for kids staying with parents

the staff (adela, in the morning) solved a challenging frustrating situation- the spa area was not functional

the wifi didn't work the first day so we asked to be moved to another room

poor wifi.

perfect for my one night stay. wifi was choppy but other than that great hotel and location!

wifi was just too slow

my room didn't have a good view & the wifi was slow.

had only 2 choices of cereal for tge kids but rest of the food was ok

the breakfast included

kids crying next room no shampoo and body gel

breakfast offered there for a price

wifi is a lie, fail to connect on both devices

our room was next to the laundry room, bit noisy in the morning

), air-conditioning, wifi, flat tv-set, lift, electronic safe and - which i particularly liked - a small fridge

the roof terrace bar is a must to visit

location is perfect, it is right in the centre of granada in the midst of shops, bars and restaurants

in the other hand, the hotel is clean, room service is excellent, and the hotel close to all transportation

they also went the extra mile to get our laundry returned in on the same day

also laundry delivery happened both days before midnight right under our window, which we could hear

nice and kind staff good location which is easy to access to the historical site good laundry and vallet parking

only unpleasant surprise was the size of the pool

fridge in the room would have been nice but the little bar served drinks at a reasonable price

weak signal for wifi

even passwords for wifi was

the wifi could be better.

the wifi doesn t work very well, its slow

wifi connection good, and location is very convenient

the reception, excellent food at the restaurant and great wine selection, very nice staff at the bar along the

great restaurant and bar area

couldn't get room service at 21:30 although we were told it was open until 22:00

the bar was fantastic with the best sangria we had in all of our spanish travel

spa and facilities closed. the room was too obscure

location , room, laundry service . staff

no bar or lounge to get a drink at the end of the evening

wifi could definitively be faster; and bed covers could be a big thicker so that one can sleep with

great location and free communal mini bar with pastries and fruit

also, as room service didn t start until 8pm we would have liked tea/coffee making facilities in the room

friendly staff, good location, wifi, clean room, comfortable bed and good value for money.

no wifi in the rooms, although is advertised everywhere.

- good price - perfect location to explore the city - clean - good wifi - modern room

price and location are great. clean comfy and the wifi worked well.

no soap for sink, choppy wifi

breakfast was also very nice - although too expensive

room service touches

wifi is super slow through the property and in some places, included our first room in the basement

location is perfect, the facilities are brilliant, the bar is lovely, the spa is luxurious, the breakfast was

room service breakfast was good

having laundry service in the hotel was a welcome, and much needed, surprise

they even offer laundry services, which we needed

possible at ground level was really nice, being able to order drinks sent up to the terrace from room service

wifi was faster than other european hotels that i have been at

wifi bit slow

there is a self service laundry behind the hotel, how convenient

also the ambient sound in the bathroom sounded like there were a laundry room nearby

sun deck and gym was nice. room was clean and modern.

the beds were very comfy and it was luxury for the kids to have single beds to sleep on rather than a sofa bed

no coffee or tea served as room service 2

were given a room that apparently shared a wall with the laundry or utility room

the wifi was terrible.

the quite terasse with pool on top is nice, also the gym is quite nice.

pls improve the wifi service in the room

breakfast was delicious

no laundry facilities in suite

the building has lots of souvenir shops, mom and pop restaurants, small grocery stores, and a laundry mat where

free wifi

the situation of the suite was excellent -- two bedrooms, so kids had their own space

the kitchen and room was very clean has everything you need and the staff very helpful.

is no swimming pool and the laundry prices are way too high (3 times what we have seen in sevilla, jerez and

we had to depart before breakfast and they made us up a to go breakfast box

heated pool at the spa was so relaxing and complimentary with a reservation

the bar is small but very good

great design, good location, helpful staff and very good breakfast.

no iron in the room and when i asked for one i was told it can only be used as part of hotel's laundry service

laundry charge was very high.

wifi worked well, there is a mini fridge which was very useful

slow wifi

safety bar needs to be fitted in the bathroom above the bath as a safety measure when using the shower,

definitely not worth the 10 euros they charge - and esp not worth it for young kids staff seemed very short

pool small

meetings 2- nice staff at the reception and the restaurant 3- cleanliness of the room / good room service 4-

pool on roof was more of a plunge pool. lovely space but not for swimming.

pity no bar was open in the hotel. probably becaus it was january.

staff, clean, good location, comfortable bed, nice toilet, good wifi, good price, quiet

the free wifi. the free computer. the smiljng accommodating staffs.

good location, good wifi, large rooms, very clean, heating...

wifi network was a working correctly

friendly staff, location, parking, pet friendly, cheap : ticked all the right boxes to us