i also used the laundry service and apparently they lost the paper i've given them and do only laundry to my

good wifi

access to rooftop bar for premium customers only

the room is abit small. the breakfast is standard

breakfast was the best we had in 2 weeks of travel in spain

noisy and it would have been nice if the front desk could have helped me find a laundromat to do laundry

they also arranged a same day laundry turnaround at reasonable prices

location was great, the staff were friendly and the room size for 2 adults and two kids was great

adequate gym for holiday workout with steam room and sauna as a bonus

we used the spa to relax after a long day sightseeing & the buffet breakfast was delicious

no facilities such as iron or laundry service, the room fridge was not working and no kettle to make tea

a bit dated tv and wifi ...

complimentary breakfast not included & had to pay for it.

breakfast was well cooked with a wide range

the breakfast

the hot water, water pressure and wifi are more than adequate

location close to loads bars and restaurant, great bar staff in hotel bar and hotel staff very

comfortable bed and good wifi

we ate in the bar restaurant which was lovely and the special dishes were very well priced

no where because they thought my room was flooding based on white noise audio i had to sleep the kids

wifi worked well too

the wifi was no good - very slow, kept cutting out, 1-2 bars when it was not cutting out

wifi seems to be restricted which made it difficult for downloads to help with planing the next

wifi connection worked but with some strange issues, such as it didn't allow connection via our vpn

was clean and good facilities apart from wifi

wifi wasn't working

there was a shared kitchen on my floor, but was very dirty and messy every day i was there, so i didn't use it

room, wifi connection worked well and within walking distance from the main attractions

wifi was reliable

nice location, not too noisy (although i had a room to the street). large shower, good wifi.

no frills , no coffee in the room, no paper tissues, no bath rope, not even a laundry bag

warmly after a long challenging journey and arranged for us to get a couple of beers just as the bar was closing

maybe a few more lounge chairs around the pool area.

staff were very friendly and the roof top pool was clean and refreshing

food or drinks available at the hotel between breakfast & 6pm so you can t order drinks to the pool in the

the restaurant was not open for dinner but they served some of the same menu items in the bar and they were

good wifi and nice breakfast

room service did not provide fresh new towels or any slippers which we had to request for on return

has in the room nespresso, and a mini bar (so you have a little fridge)

i have not manage to use coffee maker but the coffee in bar was likely much much better.

laundry service was very expensive in light of over service costs

there was also laundry service, bathrobes and slippers, which i didn't use though

wifi was very good

wifi speed could improve further

wifi very strong in the rooms

nice spa with a hot tub, sauna and pool

and a well-equipped gym

gym doesn’t open until 10

warning - the spa (pool, sauna and hot tub

bar prices very reasonable

the laundry service was very expensive - make sure to get a quote beforehand

using their laundry service is very expensive.

no room service seemed

pool area full off 20 something s drinking, not suitable for kids

nice clean room, excellent breakfast, adequate gym.

wifi was good and the room very

if is something to mentioned the slow wifi but it was not a real problem

breakfast in the restaurant next door was lovely as was the accompanying bar & the meal we had in the evening

we had 3 rooms: a ‘triple’ room, has a sofa bed perfect for 2 kids and separate large double bedroom, and

i like in-room service, but i do like more coffee (only one was possible)

the lobby was interesting, but we the robes and slippers provided were helpful, as was the laundry service, as

parking, dinner reservations, booking massages at the turkish baths, and even arranged same day laundry

a booklet in the room indicated laundry service was available, but it wasn't.

superb breakfast, excellent service and a really quirky hotel.

we booked this room specifically for the spa bath, which didn't work throughout our 3 nights' stay

wifi was just too slow

wifi was shotty

the wifi didn't work the first day so we asked to be moved to another room

excellent wifi

wifi really slow. no bath tub. no leisure facilities.

wifi as advertised also no bar open as advertised because there were not many guests the food was

wifi was down for the whole hotel due to router issues

with parking nice breakfast on the roof of the universal following morning

limited seating for breakfast which if busy would be a problem

breakfast offered there for a price

our room was next to the laundry room, bit noisy in the morning

it had a tv and wifi

the roof terrace bar is a must to visit

excellent wifi

great roof top bar with view of the alhambra

the wifi doesn t work very well, its slow

wifi didn`t work

the wifi wasn t very strong

weak signal for wifi

the wifi could be better.

we also did our laundry in a nearby laundromat that was so clean and modern = the best

restaurants and a laundry shop are a few steps away

the breakfast buffet was also great; the best we ve had during our 2 week stay in andalusia

with no separation between king size bed and twin beds so parents could not stay awake without kids

breakfast was great but the breakfast we took to go to malaga airport was appalling- fruit bruised,

good location, very clean and quiet room with nice street view. good wifi

00) room was good , disspointed the spa bath didnt work after a long days walking it was needed

wifi didn t work for us on any devices we tried sadly.

wifi was basically nonexistent in the room

the room was near the pool which had an awful smell

was no bar open in the evening to have a relaxing drink

no bar but not a big issue.

the wifi basically didn t work in the room

wifi was very patchy on the third floor

bar should stay open later than 10 pm, i was shocked to find closed at 10

the next room people talking and the old man was snoring loud whole night, also i guess the hotel laundry room

laundry rates were ridiculous just get an airbnb to do laundry

we had laundry done at the hotel and, while it was quite expensive, they did a nice job and gave us a

noise from downstairs outside bar,there was between 9:00pm to 11:30 pm outside bar made a lot noise for people

only two drawbacks were poor slow wifi and the unstable beds

laundry done in 1/2 day for 22

there is no laundry service

beds, virtually no wifi, one of our rooms with strong smell of mold (3bdrm)

- close to albaycin, alhambra and city center - fast wifi - fair price

the bar and restaurant were excellent

night stay the spa was closed due to a burst pipe and there were no treatments or access to the pool and facilities

nothing other than we couldn t stay longer. breakfast is pricy!

wifi is super slow through the property and in some places, included our first room in the basement

weak wifi

in the presidential suite and it had great facility and space for my family members 4) fast room

we required laundry service and it was done by the bag for 15

helpful in tending our needs especially for an early check in and advising us where to do our laundry nearby

kathy was helpful in many ways: she gave us directions, tips about the alhambra, sent out our laundry and had

could hear everything, cleaners in the morning, nextdoors shower, to laundry guy at night

helped with getting to various areas and arranging for laundry service

next to noisy laundry

free wifi

spotlessly clean, super friendly staff, great breakfast

it was very cold during breakfast, but everything else was great

location excellent, excellent breakfast, friendly staff - held our bags til room was ready

location , room, laundry service . staff

breakfast was reasonable and worth the value

wifi signal in the room was weak.

great location and free communal mini bar with pastries and fruit

perfect location to explore granada. great breakfast and very nice clean boutique hotel

cheap efficient laundry service

doing laundry there was relatively

good to have a safe and also had some laundry done

laundry service was fast and affordable

loved the patio, terrace, food options, helpfulness of staff, location & laundry service.

the view of the apartments with laundry wasn t the best but since we were out all day it wasn t a big

nice and modern (i would say new ) fast wifi nice gym and sauna+steam room nice and well equipped room

the spa facilities could be better but the staff were great and the breakfast was excellent too

we booked a room with a pull-out sofa, which worked well for kids staying with parents

in bath tube is sufficent to fill it and have a proper bath free of charge sauna facility and gym downstairs

bathtub), staff is always taking care of you, breakfast is very good, gym is very well equiped, spa is very good

was excellent fit visiting sights in grenada the rooftop bar was special with great views of alhambra and

good gym with equipment available 24 hour

good to chill out after a long day but would not be good if busy, plus a sauna and small gym

excellent shower and bathtub), staff is always taking care of you, breakfast is very good, gym is very well

location great ,nice interior ,desk allowed us to get local laundry picked up .

the laundry service that we desperately needed wasn't working

no coffee in the hotel and no laundry facilities.

wifi was super fast

good breakfast and wifi

is no swimming pool and the laundry prices are way too high (3 times what we have seen in sevilla, jerez and

breakfast was excellent

central location, valet parking, lovely bar and restaurant, very comfortable beds, really helpful

very pet friendly

lots of restaurants and bars in close proximity

laundry charge was very high.

no iron in the room and when i asked for one i was told it can only be used as part of hotel's laundry service

wifi signal was rubbish

it is attached/part of the bar next door, which was initially confusing, but actually having breakfast there

wifi never worked so it was hard for us to book things for our future plans

the location is one of the best possible, everything is near, including sightseeings, shops, laundry, even

nice hotel,, good breakfast, location location.

no restaurant or bar apart from breakfast.

the included breakfast was very good

nice bar to the left of hotel

we booked a junior suite which was very large with a reception room, kitchenette, bedroom and en-suite bathroom

have been good if they kept some coffee and tea in the room rather than us having to call room service for it

the bed very old and not comfortable. wifi

good wifi and good staff

wifi reception in the room was almost non-existent

they even offer laundry services, which we needed

having laundry service in the hotel was a welcome, and much needed, surprise

wifi was faster than other european hotels that i have been at

possible at ground level was really nice, being able to order drinks sent up to the terrace from room service

gorgeous room with a balcony, strong wifi and good shower facilities

no slippers water pressure not enough laundry was a bit expenssive.

gym was small and didn t open for use until 9 am

wifi was weak

wifi was pretty

the gym was well-equipped to feel like you could get a good workout in

roof top bar abs the location . big rooms with sun in the afternoon . nice breakfast

you can get room service from the restaurant next door, kitchen closes at 10

choices on room service menu, no pool or gym

we didn't eat in the restaurant so can't speak for that but room service was quick and efficient

the view from the rooftop bar was exceptional as the sun set over the alhambra it was a wonderful place to have

were given a room that apparently shared a wall with the laundry or utility room

the quite terasse with pool on top is nice, also the gym is quite nice.

the wifi was terrible.

very pleasant stay. great breakfast.

the roof top pool had all amenities toilets, sun beds ,first aid point , brilliant for couples to families

also the ambient sound in the bathroom sounded like there were a laundry room nearby

there is a self service laundry behind the hotel, how convenient

rooms, roof swimming pool, location

there is nothing called room service

excellent location, amazing staff, room service is at its best

booked months in advance a superior room for me and my 2 kids

breakfast was delicious, afternoon tea a welcome bonus

great location, superb breakfast, very clean and detail oriented staff

hotel wifi was a bit weak - i had to do a work zoom from my room, and my connection kept lagging

nice pool area

breakfast could be more varied

but the restaurant and bar were not open

really lovely lady working in breakfast room

rooms are off entrance courtyard so when people congregate in that area (there is a bar separate from the hotel

the hotel is lovely, with an olde-worlde feel, we had a huge room with spa bath and rituals bath products, and

the wifi is poor

plenty of bars and restaurants in the vicinity

the room was very clean, smelled good, and the room service was adequate

the room was spacious and clean with good wifi

location, near the major bar & dining area as well as the alhambra

nice and kind staff good location which is easy to access to the historical site good laundry and vallet parking

also laundry delivery happened both days before midnight right under our window, which we could hear

they also went the extra mile to get our laundry returned in on the same day

the gym is a bit too basic

friendly staff valet parking amazing location clean modern lovely rooftop pool area

facilities like the kitchen, daily room cleaning, laundry room, and balcony spaces are all great bonuses, as

location, kitchen/laundry-room/gym-room/seminar-rooms

appreciated the laundry facility- so able to wash my travel clothes

the complimentary laundry service was a thoughtful and convenient addition

the residence has the gym, 2 kitchens where you can cook, also a patio so you can chill outside with a nice

the staff were very friendly and did laundry for us for a very reasonable price

in room laundry service was convenient and quick/

there was a very good laundry service at a reasonable price

stayed in room 16 which is just opposite the laundry room

it was nice to have a laundry service -very reasonable price

the hotel manager arranged for a taxi to pick us up at the airport and arranged for our personal laundry to be

wifi speed is very slow. will be very frustrating for anyone traveling with kids / teens.

free wifi

everything in the room worked very well: wifi, air conditioner, shower, etc

the wifi kept cutting off.

wifi doesnt work - very slow...

everything is perfect except the wifi. but i really like this hotel!

smell from sewer pipes in toilet and under kitchen units at times.

at nightfrom my room, stairs inside my kids room which makes it difficult to carry luggage and theres nobody to

and friendly, location was amazing for alhambra and city, comfy bed, fridge/mini bar, balcony, wifi etc

the laundry also collected from this point very early in the morning and very noisily

a problem like giving a laundry bag late and asking them to deliver it back for the following morning has been

we had some laundry done and that was the most expensive one

laundry one small load 140

staff at this hotel helped me a lot whenever i need any help (tour, parking, laundry service, transportation,

spa and facilities closed. the room was too obscure

have time to give us a city map, etc) and very unfriendly when trying to accommodate the kids in our room

great service in the bar and restaurant particular y monica

good restaurant, very nice bar and excellent breakfast

free wifi was very slow

i send message via booking to ask about price of laundry, never get respond

do not do your laundry there, it is very expensive and we didn't have the price list in advance

spa has jets for neck massage and a (slightly cold) pool

we walked into the centre and also to the parque de ciencias good facilites, my wife and kids enjoyed relaxing

very clean, good beds very good breakfast. the bartender from the bar downstairs was super!

laundry across from hotel

wifi facility

a small lounge where you could sit, would be nice. better wifi signal.

the rooftop bar with the views was stunning (also the bar staff was nice)

bar staff & housekeeping had great energy and we're attentive

we were told to give clothes for laundry which can be expensive

but don't have a iron for lend to anyone, when i asked one, the front desk said to send to the laundry services

2) due to severe stomach illness i asked for extra laundry soap to wash

noise very much also the noise from the hotel service staff was loud as our room was beside the laundry area or

iron (only paid laundry service which is not really an option if you'd like to iron a shirt in the morning), no

the building has lots of souvenir shops, mom and pop restaurants, small grocery stores, and a laundry mat where

no laundry facilities in suite

location and big, well stocked room with a full kitchen if you wanted to cook in the apartment

wifi was a bit hit and miss. rooms a bit dark.

kitchen was set up with microwave, refrigerator, plates, etc

small bed, not for 2 adults

friendly staff, good location, wifi, clean room, comfortable bed and good value for money.

good wifi

price and location are great. clean comfy and the wifi worked well.

no soap for sink, choppy wifi

pleasant bar area with access to outdoor pool and very friendly staff

the spa was open and i was invited to use this

my room overlooked the outdoor pool, which i would have been happy to use (even if there were a few leaves)

hotel design- kindness of the staff - the spa the room and some facilities need some touch up here and there

the bar and swimming pool

was a noise of a washing machine that started working, probably the room we stayed is near some laundry or

wifi could be better

the wifi was really bad

warm the room * no hair dryer (but it was delivered after asking for several times) * what is wifi password

room service staff was also very polite and helpful

the hotel quoted euro 40 for laundry.

the staff are terrific, and they even do some laundry for free

we really appreciated the offer of free laundry and coffee, snacks and sherry in the snug panelled area close

ingo, eva, lola and the other staff were always ready to help - even with our laundry and ironing

laundry service was an added plus

kitchenette with fridge and mentioned in previous review, absolutely no crockery or cutlery

first room on the ground floor onto the internal patio was nice, but the kitchen was abysmal, there was a fridge

and that s one of the reasons i chose that room so a little disappointed also the sink in the kitchen area

no wifi (the name advised on the welcoming message not available) and no answers about this from the

the tap in the kitchen is like an impact drill and the upper neighbours walking sounds down like rumble

the wifi signal was unstable.

the room was clean and had enough space, wifi worked really well

very friendly staff, good wifi and very clean hotel room

bathroom was extremely clean and the room had everything one would need including, a/c, tv, good wifi, soap,

friendly staff, location, parking, pet friendly, cheap : ticked all the right boxes to us

our laundry was returned with a pair of trousers that were not ours. not resolved.

a room service carry was in hall overnight

spa would complete the experience at this hotel, especially if you have nothing else to do in the

historical location next to the alhambra, great room service and discrete room management

bar area doubles as a cafe/restaurant during the day so didn't have the best atmosphere for a hotel

bed is hard noise mainly from neighboring guests no place to dry laundry despite having a washing machine

only reason we dropped one star was because the very modern electric stove top and laundry machine with digital

laundry machine and the shower

wifi was the strongest downstair, but ok in our apartment

breakfast is good, in the city center, perfect for families, good and very speed wifi

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

comfortable bed an bedding . early check-in and late check out

we had to go back later for better explanation around wifi password and other things

wifi does not work well, when i was booking it said they have bathtub but there was only shower

not located in the attractive center but still ok, accessible by walk. has wifi.

smell from the drains in the bathroom, outdated furniture, and ready poor wifi signal

secondly , there is a bar in the hotel , so it is not like the hotel has limited space

room was so noisy early morning, with cleaners and laundry workers outside my window moving bins etc

free wifi speed is excellent

the bar and restaurant staff went above the call of duty

a group of school kids staying at the hotel loud yelling and noise in the hallways late at night

was coach loads of school kids on skiing trips when we were there , so meal times were a bit chaotic

great on time laundry service which was crucial for our stay

we used the laundry service which was speedy and

24h room service menu could be extended to more than just a sandwich considering it's a five star hotel

free and fast wifi

location with professional and friendly staff - excellent margaritas at the rooftop pool bar

roof top pool was a bit disappointing

the rooms were beautiful and the pool was a great spot to cool

the rooms are spacious and the beds very comfortable

the room was very spacious with a beautiful large bed and it's a real bonus to have a gym and pool (the gym is

super bar and rooftop pool lovely food

however the rooftop pool is more of a bathtub, it s not possible to swim, but good to crouch down and cool off

wifi was not great and i ended up in the lobby when ever i needed to do anything that was going to

rooftop bar and pool is a great plus

pool on roof was more of a plunge pool. lovely space but not for swimming.

much noise from kids running around early in the morning, which i know it's not the hotel's fault, but was

lovely bar with brilliant tapas free with every drink and nice restaurant menu

poor wifi.

mini bar was empty and no menu for room service was available

perfect location.lovely bar which serves good tapas.would definitely stay again.

good hotel in prime location with a nice bar and terrace.

stains of blood, wine, hair dye, shoe dye or similar, the hotel will charge the extra cost of the laundry service

i used the laundry service during my stay and it was very convenient, well done, and reasonably priced

their capacity to do laundry for 7 and deliver it to the door was great

office super helpful with all the information about area surrounding and even with our need for laundry service

yes, there was a washer and there were kitchen things, but there was no laundry detergent and no kitchen basics

rather small rooms and expensive laundry

washing machine in the room, (although the hotel manager offered to sort out laundry)

no bar in hotel

air conditioning in our room didnt work well. wifi was weak signal.

would have liked a smal tea bar in reception area of the hotel as rooms are small for sitting in

laundry services was prompt and reasonably priced

the view from the terrace bar over the city is exceptional and this is where you eat and drink

great facilities and bar open late if needed

staff were all lovely, bar area has great views as well

fantastic views, fantastic bar (open all day), superb staff and a great location