possibly the most uncomfortable pillows i have every used, reminded me of a bag of laundry

pool and jacuzzi on site laundry loved the beautiful furniture and pristine decorating

the breakfast was good, there was an indoor pool, spa and sauna

to much for small pet we had a poodle

the breakfast was good and the parking was convenient.

didn t like that the property did not have a laundry i also did not like that you needed to give 24 hour notice

the gentleman that was cleaning the hotel and handling the pool area was not only friendly but went out of his

breakfast was very good. several choices

had a fantastic breakfast

breakfast was amazing, orchistratied by a wonderful woman named diane who was very friendly with me

would also appreciate on-site laundry facility.

would have stayed longer but there was no laundry facility

small parking lot. if you are active the fitness room is small and pool is very tiny.

parking was convenient

breakfast was good too

i hope that they'll be able to renovate the pool.

top tier, we didn't have time to experience the pool, but i am sure my kids would've loved to experience it

the staff, especially dia and the breakfast!

drain in whirlpool tub , in suite, was stuck and couldn't drain water to use again.

great staff. nice breakfast

breakfast fine location good room fine i just hope that my credit card deposit was returned my son

a continental breakfast, it was fine

breakfast could have been better

di not have breakfast.

very comfy no bed bugs room was clean and nice price was great shower was clean and worked free breakfast/coffee

laundry room smelled like sewage, especially if someone was using the washer

breakfast selections

00 prepaid breakfast would have been better spent at an actual restaurant

keep fresh coffee no bar they don't comp you breakfast been getting rooms since january and now it's almost

pool was drained for maintenance, pool was one reason i booked at this location

our room to be cleaned, the staff members had bad attitude when asked for a reimbursement for the laundry facility

internet/ wifi signal is very weak in the hotel room- can't even open a web page

did not go to kitchen

although i didn't use the kitchen facilities they were outstanding

the kitchenette

clean facility ! great breakfast! helpful caring staff!! all around wonderful!!

the kids were on spring break and we drove 50 mins to bring them so they can swim

pool closed early and no fitness available

nice location, convenient. clean facility. good food. great staff. pool was fun for the kids.

great family atmosphere, staff was helpful, and the pool was great for the kids and adults.

the laundry room floor was filthy

friendly quietness you can do laundry there at a reasonable price it has a pool and

then everytime we left the room we had too get our key re activated we had too wait for laundry too be done

well maintained property , quiet neighbourhood, ample parking , surely stay again on our next visit

they did not have a good supply of pool towels available in the pool area.

liked how it had a kitchen which made it pleases for traveling with an infant and the laundry room was a plus

free laundry service

also, the laundry machines poorly maintained

was a little humid next to laundry

complimentary coffee and laundry was free

laundry facilities, washers take long

to be between 7-10, we went down at 9:15 on a sunday and to our as surprise no breakfast, my kids left the hotel

) the breakfast was simple nice enough for a work trip or quick start off for kids but pass that you need to

for late check out and was told they couldn’t say yes because gm wasn’t there - it was

to be between 7-10, we went down at 9:15 on a sunday and to our as surprise no breakfast, my kids left the hotel

good breakfast and free laundry

the laundry facilities leave much to be desired

room was small and too many tables (side table, kitchen/desk table, coffee table) within a small area

was pleasant except the garbage that was left under the kitchen sink from another guest

especially in the kitchenette

looking forward to going back when pool and fitness center is completed

breakfast and check in process

i'd put cheese on the eggs for breakfast.

book this hotel because there was a pool available and when you travel with kids do you want some thing for them

my kids loved it

the front desk customer service the hot breakfast and the room was clean

free wi-fi, breakfast in the morning and great staff always friendly and helpful

plenty of free parking, decent exercise room, and nice walking paths in the area

safe, quiet, very comfortable room (smoke-free), and nice free breakfast

breakfast, free coffee anytime and nice rooms

was no pool and the description stated it was not available in 2015

the pool chlorine was too strong had my eyes burning

first morning, the breakfast was terrible

great amenities such as a pool, workout room and breakfast

the only thing i can say negatively is there is not much parking in the front of the hotel.

available parking

beautiful hotel, very clean throughout, comfortable beds, nice parking garage, great location, and all staff

the parking

the gym is also top notch

no fridge in room. the parking in front was weird...

the kitchenette where i was provided cooking utensils to prepare a delicious meal for me and my kids

prefer outdoor seating away from the front parking lot .

i really liked the amenities, especially the basketball court, swimming pool, and grill area

the kitchenette where i was provided cooking utensils to prepare a delicious meal for me and my kids

we asked for a quiet room and was next to the exit door to the elevator, restaurant and laundry

the location, parking, comfort, and restaurant alone were enough to make us come back.

breakfast was a joke 2) the wifi constantly dropped out of reach 3) my room still had leftovers in the fridge,

a lot of kids driving their cars up and down in the parking garage.

parking was a pain

i was unable to do laundry or swim for exercise, and oddly the front desk refused to give me any documentation

laundry machines didn't work right. i didn't say anything. so no dig to them. wasn't critical.

in general, i was pleased, even managed to do the laundry

i ask for no close elevators and ice machine , it was near swimming pool, laundry room, ppl loud

fact that i researched pet friendly hotels and wasn't told about additional fees until arrival

they also had vending machines and laundry accessible

meeting place to socialize with tables. breakfast area wasn't available

wifi didn't work

was a car with people hanging out in the parking lot ,looked a little shady

the staff was very nice, at first i was very disappointed with the pool being closed but before i could even

the room smelled stale like dirty laundry

but if you are looking for a clean, comfortable, affordable hotel with an indoor pool, laundry facilities,

laundry, ice machine available

not a lot of choices for a diabetic for the breakfast.

the breakfast

the comfort feel of the staff,am crews also the pm crews, managers to laundry. 10 star

parking good. relatively clean. staff friendly.

both the parents and kids enjoyed everything about our stay

pool , hot tub , beds lil small for being queens but very comfy even the pillows'' breakfast yummy

loved the swimming pool

laundry room big piles of lint on

also, wifi

the kitchen

i liked that it had a mini kitchen.

good room, nice kitchen

the hotel advertised room service and a restaurant, however when we went down to eat, we were told that they

breakfast bar was very good for my 2 girls and me

most important was distance from chicago which was 28min driving from hotel to millennium park parking via route

high class, we got it for the pool but we didn’t even get to swim (not the hotels fault, the kids were too

the kids love the pool area, too

bring the hot breakfast back

the best thing was the desponibility to use the pool

breakfast

the pool was clean and had inflatables and toys for the kids

were young kids in the pool pretty late, my family and i really wanted to just relax after a 10 hour drive to

your not a pet person i would advise not to stay here

it also had a well-equipped kitchen

pool seemed to need a little much re care

complimentary breakfast was good

the pool was dirty.

there was a little bit of difficulty getting quarters for the laundry as well

also, the laundry room needs ac and needs new equipment because its not the best

pet friendly hotel and i love how no carpet in the room

the wifi was not free. they had the prices posted on the wall at the check in desk.

the wifi should be stronger

laundry needed to use quarters and we didn't have any and it was hard to find a coin machine

the laundry facilities were dirty and loud, breakfast isn t really a breakfast

didn't see no breakfast

the wifi was great

even the small amount of free items for breakfast was a appreciative complimentary

everything from walking in the door, the room, breakfast and checking out.

understand that the place is under construction, but it looked abandoned when i pulled into the parking lot

was as so i'll after drinking the water for the water fountain in the gym

the gym equipment was a plus for an early workout

staff breakfast

booked a night away with my husband to get away from the kids during this quarantine time used towels on the

we just wanted to get away for a few days over the kids spring break

was super clean and the breakfast staff was pleasant and even opened up the yogurt fridge for the kids who were

very friendly, clean hotel, morning breakfast was good, and great location for access to areas we needed to go

i wish the pool was open.

breakfast, laundry service, pool, extra space

breakfast was fine

the wifi wasn t that good.

was perfect the room the free breakfast the pool the wifi the whole experience was

it was a convenient location for our this trip and has a small gym

rooms have everything you need including a kitchen with appliances, dishwasher, and dishes

$100 pet fee for one night was a lot

full kitchen, nice staff, comfy bed

the rooms are nice. carpet is pretty dirty though ud83dude12

we mainly went to take the kids swimming

staff, the free laundry for guests, the room, the location

having guest laundry and a snack bar was convenient

a reasonable cleaning policy, the amenities include a basic but working and inexpensive guest laundry and a safe

shuttle

the staff was extremely helpful when we checked in and let us know right away the pool was under construction

i loved that i could do my laundry too

breakfast option and free parking

bed, great breakfast included, centrally located/close to many amenities and the highway

guy came and put chlorine in the pool while we were swimming

staff was very nice 1 bedroom suite option bar breakfast option pet friendly

not find laundry??

laundry room was too far away and a little bit dirty with older machines

laundry facilities worked fine

was able to check in an hour early and there was laundry on site which was inexpensive and convenient

wifi was spotty at best after numerous attempts using laptop and cell

convenient location, big parking, clean big rooms, helpful staff, free gym and laundry

in the laundry there were about 5-6 washing machines, but only 2 were working and 1 of the 2 that were

nice facilities - laundry room, gym

was able to do laundry

the workout room and being able to do our laundry was great

staff offered to give me quarters at the front desk for my laundry

parking lot was very convenient for walking distance to the motel entrance

fun in indoor pool, wonderful staff, great christmas decorations.

breakfast was very fresh & delicious

i liked there was a fitness center and pool as well

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

laundry service was free so that was very nice

breakfast was included, and free laundry on site

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

price could have been a little lower, parking could have been easier.

it was very useful to have the laundry facilities

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

desk didn't have quarters for using the guest laundry machines

hotel was very clean and quiet would go again very nice area easy in and out plenty of parking

has indoor pool and fitness room but did not use

i ordered a glass of wine at the bar & it was $17

so i could rest as there was a big high school group checking in and i needed sleep without noisy kids so they

we ordered pizza from outside for the kids but had no paperplates or eating utensils

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

party next door to my kids room. walls were apparently thin & their talking kept them awake.

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

they required signing up for their rewards program to access wifi that doesnt even work

occasionally kids running in the halls

and the pool is heated

table for breakfast past 8:30, most of breakfast items were also gone by 8:30, poor management in kitchen area

the hotel is beautiful amd clean, the design of the room, the bar scene and lounge felt alive and energetic

problem on wifi

to mention that the bartender (she was amazing) had to be a server, bus boy and we couldn t get room service

pool was nice but cold; no hot tub

we had to take a two bed room that cost more than our reservation and next to the laundry room and elevator

keep clean in hall and laundry is very flithy

no pool or laundry

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was

laundry machines are not clean

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

walking through laundry room to go up the stairs.

the gym was super small and the breakfast was not very good.

free (nice) breakfast free wifi free parking quiet place very clean

theres a laundry available , $3

laundry room

breakfast was ok, very good chocolate chip cookies and the room was very clean and hotel was

breakfast was wonderful

breakfast was good and staff was very friendly

it was so bad that my kids wanted to leave

how the pool schedule is set up

location, right off the highway makes it convenient. the fitness room was also very nice.

i ordered in room service, which had two extra service charges on it

the kids were having fun loudly in the hallway after 10:30 pm

to update washer and dryer for guest laundry

service, facility was not clean,laundry room tiles broken ceiling cracked

the room was large . the kitchen staff very helpful

akes it easier for us to sleep) frig and microwave and tv had plenty of channels for the kids

hall man harassing the kids, knocking on the door,watching them do tick tock etc

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

has changed what breakfast use to be, i understand, we went out for breakfast i appreciated late check out when

great parking and amenities. the staff was very welcoming and helpful.

decent breakfast with healthy options

when the waffle machine part of complementary breakfast wasn t working they went out of their way to fix it

was no walkway shoveled from the parking lot to the front door

pool was cold n the hot tub was cold

pool was down

bar was full service and stayed open pretty late

we also enjoyed the amenities, loved the library and the gym, as well as the lake and

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

pool and hit tub were perfect temp

pool wasn't open & no breakfast.

just wish they served hot breakfast instead of the small muffins and cereal they should switch to hot breakfast

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

the dryer wasn't working. had to go to hilton garden inn to do our laundry

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

i wish you had laundry facilities!!

nice and clean! family friendly! pool was warm!!

breakfast choices were terrific and included hot and cold choices as well as smoothies

they don't pick up dirty laundry

the pool and spa were not open, people should be able to request to have an appointment and a certain

pool and breakfast

staff is lovely and berry accommodating. we very much enjoyed the pool and free park as well!

pool was freezing cold and our family was not able to swim with our kids due to the unheated water

swing pool

good breakfast, but no meat. nice room, bed comfortable. staff wonderful.

the couch pulled out makes it impossible to be in the kitchen area without scaling the pull out bed

the kitchen sink in room didn t drain

this was a studio it had a fridge, microwave along with a kitchen sink

we thought the parking was somewhat inconvenient. the breakfast was lacking.

it was clean , staff was friendly, room was adequate , enjoyed the free breakfast

trash in elevator and parking lot

outdated bathroom. beef up the breakfast bar a little.

the breakfast was good and the lady serving it was real friendly

breakfast

the breakfast area was very tight especially when trying to follow covid protocol.

service and dinning room breakfast were both terrific

continental breakfast could be better.

breakfast was limited due to covid restrictions

laundry service machines very old and dirty, staff in the front office very unfriendly, cleaness of

new laundry and dryer machine, better breakfast, and more cleaness of the rooms, friendly staff in tve

management only offered 2 out of 4 nights refund and refused to take care of luggage and laundry

breakfast need more choices that weren't carbs. and more fruit

breakfast area closed, elevator may need some repair, hallways needed to be cleaned, parking lot is in disrepair

i always bring my own pillow and blanket so i cant rate the laundry

the hotel is away from traffic so at night its not noisy, other than kids running in the hall, and the usual

college age kids in and out until quite late and noise from the upstairs

we didn't use it, but there was an indoor swimming pool for those who find that necessary

never told the wifi log in and password was on the key card sleeve, leaving us without access almost the entire

when we first arrived the 1st floor ice machine was broke guest laundry was on second floor

guest laundry is outdated and in poor condition

wifi was spotty at best

staff were friendly; the parking area was well-lighted; and the complimentary breakfast area and food selection

wifi went down so my confirmation would not show. waited for over hour after driving 11 hours.

good procedure for using the pool and gym in a covid safe manor

my kids told me that someone said room service and opened the door

booking website said there was free local shuttle service

no warm cookies. extremely busy with kids running the halls (we all did it as kids).

the parking area to check in was full

very comfortable bed, overall great place and would stay again. pool was nice too.

had plenty of parking onsite

the parking lot was lit, and i felt safe

parking seems more on the side of the hotel versus in front of the front doors

large hotel, loved the gym

tv, fridge and easy hook up to the internet are so appreciated plus the location and parking made my stay the

the pool was old and the hot tub was not working

fyi, with the covid precautions, breakfast is packaged oatmeal, a granola bar & bottled water

gym by the pool was nice

by the pool was nice

work started the next morning at 8am banging and drilling right above us while our kids were still sleeping

many kids on premises

next to my favorite gym

we stayed 3 days with our kids and he was so rude to us when we asked a

then once i moved to another room there were kids running up and down the hall all night, like a stampede

room did not have soap, hand towels, laundry bag

we had to wait for laundry to get finished

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

wifi signal was weak, intermittent and slow

so i picked this place primarily bec of the pool so my kids can swim

easy check in. laundry on site.

of parking near bldg entrance/ exit

pot had no coffee so possibly inoperable no problem at all given their better than avg free breakfast

i didn't like the loud air conditioning unit( but it worked great), nor the crowded pool.

breakfast coffee cups need to be bigger... like as in take a cup back to the room

when the laundry facilities on my floor were being serviced, i asked the front desk for alternatives and

the laundry machines were not working.

couple loud guests in parking lot coming home for the night at 4 am

us in very friendly but hotel has a bar connected and around 11:30 a fight broke out in the parking lot

i didn t have breakfast.

who is in charge of the kitchen, no milk

clean, super nice staff, very pet friendly

shower temp not hot enough. kitchen cabinets poorly installed. hvac unit extremely noisy

there was not enough stock in the kitchen for 1 person let alone 4

also: i don't like when an establishment says they're pet

couldn't give me quarters for laundry when had washer/dryers also had a pool was closed and booked because of

comfy beds, well appointed kitchen

the pool and pool room could have been warmer.

like to go somewhere pay my hard earned money to get yelled at as a grown adult in front of my kids who are also

pool and hot tub are always clean the fireplace outside and grill the kitchen in your room and the

staff was very friendly and it was comfortable the kids enjoyed the pool

the location was close to the highway. they have laundry facilities on the property.

quit clean hot hot water refrigerator and microwave staff daily breakfast

location was convenient and pet friendly.

plus it was pet friendly and i take our dog everywhere we go on business

had a minor issue, outlets on lamps didn't work to charge phones, the pool was a bit on cold side, there were

i was disappointed with the laundry facilities. the washing machine and dryer were old .

ac worked really well, they had a little store and laundry microwave fridge, quiet, nice area, and the hallway

the room was great and comfortable; breakfast was nice though we had to eat in rush

bagged breakfast

pet hair was found still in my room although i did not have a pet

would have liked self laundry services. limited breakfast for my taste.

they don t have a guest laundry to dry your swimsuits

very friendly employees. good breakfast. hot tub was relaxing. comfy beds.

went right down & put another one in also put our food and drinks in while we relaxed in the pool with our

the pool and hot tub were very clean

bed was very uncomfortable. need a laundry room.

ice machine was broke in the laundry/deli room

the wifi didn't work

room not clean. wifi not good.

non smoking room smelled smoky and the parking lot was very trashy

empty vending, laundry not working, pool closed

no chair in the laundry room

grill and bar on site.. laundry on site..

pool not usable. laundry room closed.

strong smell of cigarette smoke in hallway by laundry area

no laundry room

the room was cheap and they had laundry service . it was also very clean .

no smoking rooms and no laundry facilities

stayed at this hotel twice and both times had issues with the laundry facilities

no place to do your laundry.

friendly staff, easy parking, nice accommodation

parking was restricted due to the construction

was very helpful and very friendly we loved the breakfast well stocked and replenished the lady working the

great pool, clean rooms, nice staff!

pool was closed due to covid but we knew that before booking.

it was perfect for us to get a load of laundry done

laundry area,basic and i mean basic cable , judgemental hotel staff non verbal, vending machines

people hanging in parking lot

lots of activity in parking lot that did not seem safe so we left without going back in

never got up for breakfast

i was happy with the location, and the laundry facilities and it was pretty clean.

i would like to see a bag to carry dirty laundry in when we

no drinking glasses, no coffee machine, no laundry bag and no breakfast

not sure how they are able to also see what is typed on wifi at the hotels or persons walking through hotel

wifi is terrible

they took out the hot tub and the pool was small.

free parking complimentary coffee

said there was a bar and no alcohol on the property. long drive and no beer

the wifi was slow.

tiny swimming pool and gym my bed sag in the middle. the hotel is old even the color.

everything was within walking distance and having a laundry on the premises was super helpful as well

convenient location, parking. coffee always available

snow in the parking lot!

fitness area very clean

one day the wifi got disconnected, but the very next day it was working.

the laundry facilities were clean & the beds were comfortable

nothing!! the only thing i would recommend is having the bar open every night.

the pool and hot tub were being worked on

the room was very clean and the pool was nice

the hotel that is in downtown magnificent mile the parking garage is outrageously priced

the bar had last call at 10 which was annoying

casino and easy parking.

attached to the casino.

extra charges for wi-fi and valet parking (didn t have a car and i have unlimited data)

location 2 blocks from the forge and free parking with an overpass into the hotel

pool area was clean

of construction, so much going on parking difficult to find and had to walk a long ways to get to room and area

loved everything from our room to the restaurant food was really good too and kids eat free if your staying so

the pool and hot tub were just perfect, room and bathroom very clean and food excellent

great location! clean , friendly and a good restuarant and bar -pool