very friendly, very clean comfortable room, very quiet place, nice indoor pool, fresh breakfast, laundry room

free laundry on site, decent wifi, studio style rooms

she even had towels waiting for the kids and i by the pool turns out we were related so that made the

comments to make, outside of the parking for 2 hotels together can make it a bit difficult to find a parking

easy access, plenty of parking and friendly staff

laundry facilities were broken

staff was friendly and laundry room was clean so was able to wash clothes that evening!!!

although our room was non-smoking the rest of the facility smelled of smoke pretty bad

check in was quick and friendly. they have separate floors for pet friendly rooms

wanted smoking put in non could hear rooom next door

the woman at the front desk once when we checked in and when we left for dinner she was folding laundry in the

pool has been broken and unusable with no advance notice

pool was down for repairs all 5 days we were there

friendly staff, clean modern hotel, good wifi, convenient location to restaurants and i terstate

very clean, love dining area and breakfast. great staff.

coin laundry on site

pillows need replacement and smoking in laundry; bath towel smelled like smoke

laundry room is nice

breakfast was good it was hot it was fresh the staff was very good and friendly they wanted to help

pet-friendly room.

it even included a washer and dryer witg laundry soap

i loved having the laundry inside my room

the parking lot did not have enough parking spaces

1st floor balcony faced the parking lot(minor quibble)

i had a great experience with the bent creek golf village ; staff was incredibly helpful, and the amenities

over priced , you have to pay to park at hotel as well as pay for hotel 33 a day for parking 25 a nite for resort

no wifi

clean and pet friendly was a plus and what i ask for extra was there in the room when i arrived

very well lit parking lot, clean rooms and excellent staff.

the pool loved the music playing and the hours it was open

the laundry room was out of order

wifi, bed was clean and comfortable, liked the change to keurig pods for coffee, nice touch

there is a large area for the pets to play and walk, with waste bags even provided

nicest pet friendly hotel i found, and great value

nice looking pool

the ice machine and offered laundry facilities were broken

wifi

could have had a better breakfast

the breakfast was a joke -

not much of a breakfast

the parking was easy to get in and out of

the room, staff, and breakfast was great.

only 1 thing could have improved this gem of a hotel: serve real butter at breakfast buffet.

it like the parking in the back but the good lighting made me feel safer

didi not know we would be charged an extra 75 for our pet, but i didn't ask either.

breakfast could of been better, but was very good.

breakfast everyday was decent not a lot of options but had the basic needs were met

did not have breakfast. bed very comfy & love the selection of pillows!

the staff from checking to check out and breakfast crew were better than you d ever expect

clean, comfortable, friendly. good breakfast.

liked the fact that there was a laundry room with detergent available for sale and the view

maybe better signage off of i-40 would help , especially at the turn into your parking lot at the bottom of

he was competent but not

good breakfast. waffle eggs sausage fruits

right off hway nice pool area rooms were clean nice bedding

the laundry area is very outdated, so outdated i'm surprised the washer and dryer even worked

pool was very small!

location. price. cleanliness. courtesy of lobby help. continental breakfast

an additional fee per pet is a negative

the provided got breakfast was very good also

only 2 towels for a king room they said someone didn't do the laundry cigarette burns on counter non smoking

the laundry needs to find a fabric softner and use it

guest laundry with 1 working washer and 1 working dryer, coin operated

parking is not motorcycle friendly

parking was great

breakfast was absolutely amazing and the scenery was perfect

the fireplace was so relaxing

weren t able to try out the spa but will definitely be back to reserve a cottage the next time we are back

free parking

breakfast was exceptional and beautifully layed out.

the noise that is made when people are going in and out the back door and the laundry room.

laundry facility was great

having on-site laundry is a huge plus and it's more affordable than the local laundromats

clean, good breakfast, nice indoor pool

clean and pretty good breakfast.

clean, nice pool,

room.was immaculate. very nice from parking lot to lo by to the room. professional staff.

hotel was somewhat dated. hard to access wifi.

clean & comfortable! delicious breakfast & friendly staff!

the staff was friendly and there was a breakfast. the room was great and a great size.

the hotel was also supposed to have guest laundry they did not, the hotel also had no breakfast

great free breakfast

newer property that's already showing its age. nice safe parking. friendly staff.

the breakfast was amazing. the pancake machine was a first for me and my family enjoyed them.

everything, friendly,clean , good breakfast

loud vehicle or motorcycle apparently circling parking lot

laundry room is a joke and waste of money

went to desk and the laundry

my laundry was stolen and reported to office and was thrown out

laundry room was messed up (dryer) and pool was not open it was actually really gross

the laundry room was out of order

pool area was really nice

they also loved both the indoor and outdoor pools

our family suite, which had a lovely view of the pool, was immaculate and exceptionally hygienic

the parking lot was a long walk.

00 valet parking that we were not made aware of

laundry on every floor

my son found a girl's sock in his bed (i'm hoping it was stuck in the laundry and not that the sheets weren't

an elevator was always a hassle and a long wait (one of the elevators was out of service), the laundry room was

no coin machine in laundry room so it was a pain trying to get change

had 4 different fire pits to use outside and kids loved the

the condo, a very spacious bedroom and the washer and dryer in the room would have saved doing laundry when we

also had to call for supplies (toilet tissue, bedding for couch bed, laundry detergent)

room was spacious and kitchen was loaded with cooking supplies so we were able to cook some

parking ,there should be room assigned parking

and the pools and gym were always

my clothes were in a laundry bag and was soaked from water leaks too

breakfast was good, friendly staff, good coffee, quite rooms, nice rooms with amenities.

inside pool was great for the kids breakfast was good location was great

kids were running around and noisy

the pool was the cleanest hotel pool i've ever been in

i got to the property and only a laundry person was there and she said i couldn't check in early

too much noise late at night. sounds coming from the laundry area

no guest laundry.

no laundry and the rooms where not that clean. too expensive for what it is.

no laundry facilities.

laundry room needs attention. no products available for purchase. machines need replaced.

the only thing i didn't like was they didn't have a place to do laundry.

we liked that there were laundry facilities on the premises

i called and asked if the laundry detergent machine worked and told him it wouldn't working for me

roaches had to be killed and dryer didn t dry so had to find laundry mat to dry my washed clothes

the washer machine for laundry is poor and dirty, also the pool closes early

value for money except that laundry services were not available during our

dirty laundry

it had laundry right on sight that was helpful

cable options were perfect, pool was wonderful for the kids and the breakfast options far exceeded what we

better pool

the kitchen was great and the place was clean and comfortable.

the laundry room could use more detailed directions for coin usage.

laundry is change operated was the only complaint (need to upgrade to card reader)

everything was functional including elevator, pool, hot tub, ice machines, laundry facilities etc

didn't like that they wanted you not to use the laundry

the only thing we had an issue with was wifi connection and tv was alittle fuzzy (poor picture)

hallway was littered with piles of dirty laundry outside rooms along with garbage

front desk making me walk all the way to there laundry facility to get extra pillows then they just handed me

trash in laundry needed to be emptied.

didn t like that the laundry and maintenance rooms were constantly open

laundry facilities to small for building

on site laundry and a room safe would be nice

was clean, staff was very nice, breakfast selection was good, they also have guest laundry and they accept pets

the sheets smelled like oil from the bearings in the laundry dryer

i spent an entire day of my vacation looking for another hotel (with laundry facilities), washing everything,

room was nice and clean, it was pet friendly, really nice breakfast buffet and dining area with a very nice

they don t pay attention to stuff in room like no laundry bags, no clean tissue in box

laundry facility is an extra perk

they had a laundry area to wash your clothes. staff was friendly and helpful was clean.

clean hotel, good complimentary breakfast, and free parking

night they should park across the street or somewhere else rather than take up 4-8 spaces in the parking lot

villa was super clean and comfortable had a kitchen laundry and jetted tub

the kitchen was well stocked

just make sure the pool don't turn green

only problem i had really was i m handicapped and getting a parking spot to get my wheelchair out at night

great kitchen set up

no laundry in the lodge. but it was not a far walk to the laundry room at the rv side

laundry facilities were available at a fair cost

there is a nice laundry facility but it is located in a different building, you ll have to ask the front desk

other guest smoking in the building, not having laundry equipment at the main resort building

we drove and were a slightly extended stay at the lodge we would have liked a more accessible laundry facility

we had to wash our own laundry, for the money at least they could clean the room every day!

i was able cook and do laundry as it was like home yet a vacation

disrespectful laundry loading and unloading by my room6115

great place to take the kids or to just go alone

kids running in the halls late at night

no guest laundry!!!! no snack machines on any of the 7 floors!! need to add guest laundry!

the guest laundry was out of order

we were told that the laundry facility was available but there was an out of order sign, lady said they wouldn

laundry not working.

we had a ground level room which was perfectly fine, but we were in between coin laundry & the housekeeping

and they have laundry facilities

having q laundry bag, but asked cleaning guy and they gave me a waste paper basket liner which worked

doesn't have a laundry but there is one nearby - a very minor thing.

noise-we stayed in room 105 and it is next to the hotel's on site laundry room

the laundry was was right across our room which was awesome also

drawback i ever have is i wish there were laundry facilities on the 1st floor

location was great for shopping and the kids loved the pool slide.

i had the view of a parking lot on ground level

nice big clean rooms , nice pool and outside area , close to shopping and restaurants.

my only dislike was the small size of the gym room.

they have a laundry room on the first floor that is only $3

staff members from the front desk, pool staff members, and the kitchen staff members

was really disappointed at the bar service

there was loud music from the pool area at 7a

the outside area had something for everyone, games, pools, and a sitting area

machine was at the other end where we were, confusing how to get there it was long walk, no laundry basket, not

the guest laundry was clean and the room was clean

space in the room,the kitchen area,pool,and laundry onsite

laundry facilities were broken

loved the fact there were laundry facilities on property.

i wish there were more towels/laundry detergents/tissue in the bathrooms.

loved having the laundry facilities available

i did not purchase additional towels because i would have been charged so i ended up doing laundry on my vacation

the lazy river the location the accommodations the laundry in each unit

also, if we are asked to launder the towels you should provide laundry

though we don't plan to wash our clothes until we get home since we brought enough, there was no laundry area

pool was gross ,no laundry facilities, no ice machine,vending machines didn't work

it gets better not only did we have to deal with the extra guest we had to go and do laundry there went another

i asked for it to be cleaned and they came and took the trash and laundry but that is all it was dead bugs in

apparently don t use bleach on the laundry

of the 2 dryer wasn't working so that could have been a problem if more than one person was doing laundry at

customer service, facilities, like 3 swimming pools, guest laundry, good breakfast

went into the room there was a dirty wash cloth (brown on it) in the sink so i went down to the laundry area

little too close to cleaning staff working and laundry area, but we were getting up early anyway

was very noisey early in morning being next door to laundry onground floor

pool looked nice, and we noticed the walking trail although we didn't get a chance to use either

the room had a full kitchen equipped with everything you needed to cook with

it stays open late, so if you have young children that go to bed early, i would suggest a parking lot facing

were quite enamored with your heated pool

along the river next to the hotel convenient location in pigeon forge great room layout liked the kitchenette

also needed to do a quick load of laundry no change machine or soap had to go all way back to office for both

love the idea of having an awesome room, indoor and outdoor pool, laundry room, fabulous service all in one

clean, two pools, laundry facilities and free

laundry room needs new machines in there

we were happy they had somewhere where we could do our laundry too so that was a bonus

room was noisy beside the laundry

bacon for breakfast lol

housekeepers brought their children with them so each day there was kids running up and down the walkways

room service come and clean the room even after i asked twice

the fireplace would have really been nice if it actually worked

it was easy to find, and clean with restaurants close by, onsite laundry, and friendly staff.

shower head and floor were moldy. 1st floor close to laundry had a smell...

other minor complaint was only one laundry per building

laundry facilities in a different building

our room was next to laundry room so lots of noise and there is no sound proofing from room to hallway so you

this hotel had a laundry room that allowed us to clean our clothes

door on semi closet with some amenities like laundry bag, luggage rack and hangers would be nice

hot tub had brown and black stuff floating in it and the laundry facility needed to be cleaned up a little

onsite laundry facility but one close by breakfast was alright room always clean and service friendly and

the laundry room was great and enjoyed the fire pit.

the two encounters with the front desk staff (check-in and change request for laundry) was somewhat uncomfortable

needed laundry facilities for guest

also, we had reservations and our room was next to the laundry area

on site laundry plus

location, parking and staff was excellent.

pool, grills, and laundry.

fairly new facility. easy access. nice amenities. pool, outside grills, laundry, gym.

laundry worked very good and did the job perfect

maybe add a change machine in the laundry room so you don't have to bother the front desk

we had to do laundry there and the washers and dryers were very clean as well, we will definitely e staying

plus, we were right next to the laundry room, and people use it at night

at the front desk, often outside the front door smoking no change machine to get quarters for laundry/no detergent

is limited coffee not ok beds and pillows not comfortable laundry machine does not take credit

also, i went to the laundry room and only the washer was working so i had to wash my clothes and hang them all

clean laundry room

like that they had a laundry room & the room was really clean except for the stain on the sheets

was no breakfast or laundry room toiletries were not replenished bathrooms are extremely

there s also a place for laundry if needed

bed linens had stains that didn t come out in the laundry

i liked that there was a laundry machine on site

the laundry room was clean the washer and dryer worked really good

laundry not working

good location. staff was friendly. laundry facilities available for a small fee.

the only thing i didn't like was the room didn't have a balcony or access to a laundry facility

i would think it would be illegal for children to make up rooms and help with laundry

also the laundry facilities came in handy after a heavy rain storm

fitness room laundry room perfect location different places to set and read or chat

asked to change sheets and clean room and they said they would but did not and trash and dirty laundry left in

t get any new towels for 3 days of our stay because they didn t have anybody to do the laundry

no plastic laundry bags for dirty clothes

the room they put us in still had dirty laundry and trash from the last guests

wish there was some granola on the breakfast bar. bacon would have been nice as well.

beds were extremely comfortable, the breakfast bar was good also

pool, family friendly movies on large poolside screen, free popcorn

pool was perfect location. breakfast was great with many options for everyone in our group.

also i liked it because it had free laundry and a large refrigerator with a freezer

clean, great breakfast and layout of hotel and nice gym and free laundry service literally one of best normal

extremely friendly rooms spotless and very spacious, breakfast was fantastic and my kids had a blast playing

parking was plenty and easy to find

we had a total of 3 kids and 2 adults and it was plenty

we was right next to laundry room and it was loud around 7am from the staff rolling stuff up and down the hall

the adjoining rooms we did not hear a peek out anyone, breakfast was good, pleanty of handicap parking, will

very pet friendly and that is what we were concerned with.

clean, comfortable, staff was more than helpful and friendly, hotel is pet friendly

i would have my kids run down the hall to press the button in advance