my grandson love the pool he had a blast

the kids loved the pool!

we only used the complimentary breakfast on our check out day, but it was very good

for both smaller children for safer place and the other swimming options available as well as the breakfast cafe

the pool was a huge hit for the kids

clean, great breakfast and layout of hotel and nice gym and free laundry service literally one of best normal

also i liked it because it had free laundry and a large refrigerator with a freezer

nice with good amount of room with the kitchen you can have full size stuff and bring and cook food

we had a total of 3 kids and 2 adults and it was plenty

spacious rooms and a small kitchen was great

have a laundry facility not listed in amenities

also the laundry facilities came in handy after a heavy rain storm

t get any new towels for 3 days of our stay because they didn t have anybody to do the laundry

needed to do a load of laundry

laundry facility was great

a blanket for our room due to not having one and was told he was busy and couldn t get it due to laundry being

no laundry in facility.

missing breakfast

and the kids love the pool

location was great next to karts and mini golf

the room they put us in still had dirty laundry and trash from the last guests

the pool was awesome-it was warm and had a waterfall as well as a hot tub

the restaurant could use a bigger selection and extend the room service hours.

breakfast bar was great with options of grits, eggs, meats, cereals, yogurt and fruits

well the bar was ok

made noise every time we got out of bed and the room they gave us was right next to the hotel laundry room

broken laundry, dirty room when arrived

clean,location, breakfast

i spoke with the gm and they put me and my fiance in a room with a queen bed and kitcheneet that was dirty

the fact it was pet friendly

swimming pool was clean

need a rail to help getting into the pool, not including the one at the steps we never saw the way to the path

the room was large and loved having the kitchen

location to patriot park and pottery house and the plaza next door. the breakfast

the room was very roomy with a full kitchen

we had to do laundry there and the washers and dryers were very clean as well, we will definitely e staying

pool, grills, and laundry.

fairly new facility. easy access. nice amenities. pool, outside grills, laundry, gym.

laundry worked very good and did the job perfect

that it had a laundry room

i would change and this is not a complaint at all is there needs to be a change machine in the laundry it's 2

great laundry

i love they offer guest laundry because we stayed longer than planned and needed to use it

thank you that all linens had no smell of laundry detergent

also the staff, laundry staff and housekeeping were very polite

beds were not comfortable and the guest laundry room seemed sketchy at best

i didn't like that at all, the staff told me it cuts down on laundry, so it made me wonder if they wash all

room was next to the laundry so we could hear the machines

did have a laundry

have no complaints about this place except maybe that the laundry room never got unlocked and it was only place

scent of the laundry stuff was way too strong, the hot tub wasn t working, the ice machine on our floor wasn

everything was great besides the laundry

there was a game room, laundry we used both

manager is kind, zach can get you discounts on events, love the lazy river, game room, and laundry

is only one area to do laundry

it was nice to do laundry at night since this was only one of the three hotels we were staying at on this

the free laundry room is a nice surprise

the fact that the hotel is so close to the landing. free laundry use. fairly close to dollywood.

clean, family friendly, free laundry facilities

laundry room could have been easier to find.

you need to use the laundry facilities there are no change machines and the washer and dryer only take quarters

i didn t mind making my own bed but had issues with trash and laundry and i had 2 kids and i wish we could

make the laundry facilities cc/debit card friendly

no charge machine to do laundry

is a coin laundry with one washer and one dryer

they have a laundry room on the first floor that is only $3

the breakfast was exceptional and had everything you could imagine

the rooftop bar restaurant lounge and outdoor area are fabulous and the food is great

loved the breakfast and the evening reception

cleanliness breakfast and location

bathrooms on both floors/full kitchen/laundry facilities

sofa , pots, pans, silverware, cups , mugs , wineglasses , tp , towels , oven mitts , dish soap , laundry soap

washer and dryer to do laundry

the laundry room and floors looked really clean too

bath towels, pool towels, laundry soap, kitchen basic utensils

my room was adjacent to the ice machine and laundry facility

long walk to room and coin laundry

oh and i noticed on my way home that a laundry is available for guests

near laundry facilities and could hear staff talking early in the morning

waited over an hour and a half for our food, the waitress kept blaming it on the kitchen being crazy busy, but

you would see several maintenance walking around but not really doing anything besides picking up laundry from

wonderful stay, laundry on site,plenty of

the laundry room didn t seem very secure to use

our second room was by laundry which they did all night

laundry facilities, too cold to wait for clothes , didn't want to leave them and didn't like having

no chair in the laundry area.

parking was plentiful and solely for the hotel, so you always had a spot at the island

indoor pool/hot tub were open until 12 am

kids loved the pool and hot tub

rooms are clean and updated, and best of all the wifi is great

this hotel had a laundry room that allowed us to clean our clothes

came and took notes, beds weren't made again on second day, but was advised because the laundry was still being

hot tub had brown and black stuff floating in it and the laundry facility needed to be cleaned up a little

laundry room has a washer and dryer and wasn't dirty as most are

the laundry room was great and enjoyed the fire pit.

breakfast was great, laundry facility nice and clean

i enjoyed the laundry area

room was on second floor of building b and it had the laundry room near my room so the dryer started going 8 in

that there's microwave, fridge and a laundry facility

i ve stayed here multiple times and just learned of the laundry facility as well as the gym

villa was super clean and comfortable had a kitchen laundry and jetted tub

the view was of the pool but could see the mountains

great facility worth the money stayed in winter so don't have a review for outside pools.

no parking close to the pool at all

conditioner from unit above us was leaking in to our kitchen foyer

i didn t like having a room by the laundry room

rooms need a major cleaning! laundry area very dirty and hard to use dryer.

like that they had a laundry room & the room was really clean except for the stain on the sheets

there s also a place for laundry if needed

the outside door where the laundry room was that area was dirty

plus, we were right next to the laundry room, and people use it at night

clean laundry room

also, i went to the laundry room and only the washer was working so i had to wash my clothes and hang them all

is limited coffee not ok beds and pillows not comfortable laundry machine does not take credit

at the front desk, often outside the front door smoking no change machine to get quarters for laundry/no detergent

laundry facilities were broken

the guest laundry was clean and the room was clean

loved the fact there were laundry facilities on property.

machine was at the other end where we were, confusing how to get there it was long walk, no laundry basket, not

space in the room,the kitchen area,pool,and laundry onsite

t have laundry facilities and the tv we had was outdated and not a smart tv where we could have watched

really any issues other than quarters not being available to do some laundry but by the middle of the next day

i liked the idea of having laundry facilities

clean rooms, good breakfast and laundry facilities.

who traveled with us rec'd the only 1 st floor room which was next to the hotels laundry and maintenance room

the laundry room was clean the washer and dryer worked really good

like the location of room because it was beside the laundry room

laundry out of order

good location. staff was friendly. laundry facilities available for a small fee.

sheets were soft, bed was comfortable, didn t see any bugs, quiet (no noise from road), had a laundry room,

great location, cozy and well furnished we even did a load of laundry during our stay and beautiful

there were some basic starter items like paper towels, dishwasher detergent, and one pack of laundry detergent

i wish there were more towels/laundry detergents/tissue in the bathrooms.

loved having the laundry facilities available

i did not purchase additional towels because i would have been charged so i ended up doing laundry on my vacation

our room was next to laundry room so lots of noise and there is no sound proofing from room to hallway so you

it was easy to find, and clean with restaurants close by, onsite laundry, and friendly staff.

wanted to do laundry, but one of the dryers did not work

was slow,stairs were on opposite ends of hallways,laundry was in another building with no signage(i seen) no

other minor complaint was only one laundry per building

laundry facilities had only 1 washer and 1 dryer

since the covid-19 problem, but when i'm paying for a service, i should not have to return soiled laundry to

they did offer their laundry room after checkout but at that point i wanted to get outta there

with seating and a good view for smokers, unlike a lot of places where they have to stand in the parking lot in

we loved that they had an indoor pool so we could still swim even though it was cold outside

needs a change dispenser for the laundry room.

kitchen staff was great

breakfast was great. wifi was spotty

staff was great, we loved the pet friendly environment, it was clean and the breakfast was great the location

location, staff, parking

i woke up both mornings with red swollen eyes, it was one of 2 things the pets or the laundry detergent used

we were on the first floor near the laundry room and pool so, it s possible that was the reason why

cleanliness and availability of water, coffee, 24 hour pool and laundry and breakfast

how the pool is open 24/7 as well as the laundry room, the snacks you can buy at the front desk and coffee makers

the housekeeping laundry room was across the hall from us, not sure if that had anything to do with the noise

room was located on the ground floor near the laundry room

room was located near laundry room lint was all in our room and there was an unusual smell in the bathroom

of the laundry to my room was not ideal, the going between building was a pain at times

bright idea was it with installing bluetooth connected washing machines and dryers in the guest laundry

the view, close to everything. great breakfast. the shower was perfect. laundry room close by.

than if i stayed at a drury inn at a great rate and great breakfast,kickback and great amenities, pool,hottub

the hotel has a wifi network but doesna

parking was convenient

staff was friendly and helpful. bar attendant went all out to be helpful to our party.

cleaner than expected especially considering they are pet friendly

i enjoyed the friendliness of the staff, the heated pools, modern gym and laundry room

we liked the little cafe but room service would have been nice

there was a lot to do on property for kids and adults

wifi wasn't that great

kids loved the lazy river

i made use of the laundry in the hotel which was a plus

i liked having a 2nd floor room, laundry facility. breakfast was good.

downstairs to laundry facility, and that housekeeping was very limited

), and extras (b fast/pool/laundry)

dryers in the laundry room were a joke

laundry room

expensive issues with laundry facilities not working- but maintenance did ensure that i got my laundry done in

only problem i encountered was that the dryer in their guest laundry room was not working correctly

room was very nice but kind of small for a wheel chair person, and not enough handicap parking spaces

the kitchen provides milk, coffee, juice but i m a diet coke drinker and had to pay extra from a

room was noisy beside the laundry

side of the bed so you fell off the bed a lot, tv didn t work properly, house keepers had their kids at work

also the breakfast was amazing10/10

the kid's loved the pool

bacon for breakfast lol

location- laundry carts on front of the window, room was not clean properly, no additional shampoo or

have also been great to have an elevator for those needing one due to wheelchairs or when doing laundry

was very noisey early in morning being next door to laundry onground floor

went into the room there was a dirty wash cloth (brown on it) in the sink so i went down to the laundry area

little too close to cleaning staff working and laundry area, but we were getting up early anyway

the indoor waterpark made it perfect for the 3 kids

my kids enjoyed indoor and outdoor water park with the slides, breakfast was great, room was clean and spacious

was brand new and clean, facilities were great from kids and adults, free breakfast was great and yummy

the bar and grill food was really good as was the free breakfast

parking lots were icy should have been salted.

change machine in laundry room

laundry unit near the elevator side, clean and easy to use

beds to fit large family pool area was nice had laundry facility that was greatly appreciated maid service was

the laundry cart being pushed outside the rooms was very noisy

easy parking, laundry facilities

found old laundry in the closet from a previous guest

we ask for extra towels and he said he couldn't give us none cause laundry people was already gone

no hot water for shower, no ice machine, light fixtures were missing lights, could not get on wifi, the management

had indoor pool, and hot tub, room was a good size!

the breakfast was a little underwhelming, but ok. needs more variety.

i also didn t like the fact that that door was also propped open because it was near the laundry

for 4 towels and wash clothes and she told us to put our 4 dirty towels and wash clothes in their laundry shoot

the elevator was questionable, and the staff w/dirty laundry use the elevator with the guest

they looked at me strange when i asked for a laundry bag

they were doing laundry

the laundry was very handy and allowed us to catch up with washing for our travels

doesn't have a laundry but there is one nearby - a very minor thing.

having q laundry bag, but asked cleaning guy and they gave me a waste paper basket liner which worked

noise-we stayed in room 105 and it is next to the hotel's on site laundry room

missing a laundry

had to go back to the front desk several times because they didn t have any clean in the laundry room

wish they would have had laundry on every floor

we do not like the laundry room noise

cleanliness and spa bath

the wifi was not strong also

new, computers with internet access available in common area, free breakfast - nice selection, laundry room

without your eyes burning staff was not very friendly dryer was not working when we went to do laundry

i did not like just wish there were laundry facilities on every floor and more than one washer and dryer in

laundry caught fire on our last night, i don t feel staff was prepared for such an emergency in

no laundry facilities

pool is very small and the design with a shallow top tier separated from the not all that deep

small and the design with a shallow top tier separated from the not all that deep level setup the kids to jump

kitchen was huge and great lay out

pool is at the adjoining property, rooms were not ready at check-in, and be sure to wash any dishes

pool/hot tub is great

the guest coin laundry was more expensive than the local commercial coin

our room was too close to the laundry room and the noise was a little loud

friendly front desk folks those that work in the laundry and in maintenance

we finally had to locate a nearby laundrymat to finish our laundry

room was located near the laundry on the first floor

at least they were kind enough to give us a dollar to dry our clothes in the laundry facilities

the laundry appliances are old but worked

they have a laundry room

towel were hard and sticky ( poor laundry)

ladies at the front desk and another lady working today we're kind enough to hold some laundry i accepted dentoy

though we don't plan to wash our clothes until we get home since we brought enough, there was no laundry area

apparently don t use bleach on the laundry

i asked for it to be cleaned and they came and took the trash and laundry but that is all it was dead bugs in

it gets better not only did we have to deal with the extra guest we had to go and do laundry there went another

no working laundry machines, without out of order signs on them, as advertised

laundry on every floor

an elevator was always a hassle and a long wait (one of the elevators was out of service), the laundry room was

no coin machine in laundry room so it was a pain trying to get change

my son found a girl's sock in his bed (i'm hoping it was stuck in the laundry and not that the sheets weren't

shuttle service to dollywood plus a beautiful outdoor pool and adults only hot tub

no laundry in the lodge. but it was not a far walk to the laundry room at the rv side

there is a nice laundry facility but it is located in a different building, you ll have to ask the front desk

other guest smoking in the building, not having laundry equipment at the main resort building

we drove and were a slightly extended stay at the lodge we would have liked a more accessible laundry facility

laundry facilities were available at a fair cost

husband had an allergic reaction to the laundry detergent that the sheets was washed in, we informed the front

only little thing was there laundry

the parking in the back of the hotel was limited

view in the parking lot over looking the balcony was gorgeous for sunsets/sunrises

couldn't get signed into wifi

we were told that the laundry facility was available but there was an out of order sign, lady said they wouldn

hotel was pretty, staff were helpful, everywhere in the hotel was very clean, including the guest laundry, and

laundry not working.

24/7 laundry, was woken at 3:30 in the morning by music coming from an android phone by man doing

the guest laundry was out of order

of the staff were nice, i liked that they had self service laundry for very good price, and great

room was down a hallway that passed the hotel laundry room- doors left open, heat & laundry carts in

were odors in the laundry room/ice machine area; and different locations while traveling from the 4th floor to

deal, but be aware that if you need ice/vending it is only on the 1st and 4th floors and a guest laundry is on

hallway crowed in the morning with laundry baskets as cleaning staff was preparing for the day.

needs updating laundry dryer didn't dry my family's clothes

our room was clean and had good wifi and cable

beds were extremely comfy, location is great, wifi worked great! and the price was amazing!!!

pool could be updated, the inner liner was peeling, had partical floating the water and very cloudy

wifi does not work with i phones

we was right next to laundry room and it was loud around 7am from the staff rolling stuff up and down the hall

were a little firm, dog area was a little to small & would have loved cupped yogurt instead of kids sticks

little tricky getting into parking lot on arrival. ok after that.

was no wifi the fireplace didn t work the walls was dirty the bed was super hard it hurt my back and i

my kids ran around the room while we unloaded our vehicle and their feet were black within minutes of

our family suite, which had a lovely view of the pool, was immaculate and exceptionally hygienic

the pool was great, the hot tub was relaxing

being close to dollywood and the pool

the bar areas and the feel of the resort.

the parking lot was a long walk.

on site laundry plus

the two encounters with the front desk staff (check-in and change request for laundry) was somewhat uncomfortable

needed laundry facilities for guest

also, we had reservations and our room was next to the laundry area

wifi was barely usable

drawback i ever have is i wish there were laundry facilities on the 1st floor

breakfast was nice; location was great (walking distance to lots of attractions and shopping);gym was nice

i wish they kept the outdoor area (fireplaces) open a little longer instead of closing at 10.

clean fireplace in room

parking is not very big but it ll do.

the condo, a very spacious bedroom and the washer and dryer in the room would have saved doing laundry when we

also had to call for supplies (toilet tissue, bedding for couch bed, laundry detergent)

each day at the pool on the hill with activity rooms a couple of the women staff wasn't very kid friendly

the parking lot was very dimly lit and a little creepy.

parking ,there should be room assigned parking