when we called back a few hours later, we were told that they would check the maids laundry bins and get back

didn t leave clean ones, when we realized it i went to front desk and were told they were in laundry

laundry facility closed so had to go to a laundry mat 3

room had a fireplace which was a change

it was pet friendly and didn t smell like previous pets had been there

was clean, good price and was comfortable! great laundry and ice machine!

you have to pay for wifi.

pet friendly

i requested a first floor room with handicap parking and had parking right infront of the room i was in

staff was very friendly. very pet friendly. lots of other guests traveling with their pets.

and was told that the hotel did not have extra of any of those because they do not do their own laundry there

we asked if they had a laundry facility we could use and was told no they didnt have one

4) no laundry facility out of order; 5) no exercise room

was closed for the season, notched down for renovations, laundry room closed down also, no one cleaned our room

the breakfast, laundry and maintenance were some of the things that i witnessed

the ability to stream using your roku accounts. onsite laundry. easy last minute bite booking.

laundry room could use some maintenance/repairs about 1/2 machines don t work well or at all

we were right next to the laundry facilities and the machine noises kept us up one of the nights

and a great property manger and great hospitality from front desk awesome housekeeping crew and laundry done on

since i had 3 loads of laundry to do, it took much longer than it could have

not to mention the most accommodating guests laundry room, and seasonal pool

my kids liked the pool.

filthy rooms broken wifi x 48hrs+ unresponsive workers false advertising of breakfast included

the pool was also clean and breakfast was very good

room smells smoky and bad wifi

door in the room wouldn’t lock, bath tub plug was broken so couldn’t fill the tub to give kids baths, lighting

the kids loved the pancake machine

we have to ask the front desk to move our room so we could be close to our kids.

dirt in window, boys playing football in parking lot hitting cars.

liked the king bed. kids enjoyed the breakfast. it was clean and staff was nice.

my kids love juice

very clean very friendly staff excellent breakfast close to hershey amusment park

my kids love juice

love the staff, and the best breakfast i h ave ever had in a hotel.

the pool was very small and cloudy, but my son still enjoyed his time swimming

pool was out of service ud83dude1e maybe cause it's getting cool though ud83dude15

parking charger was higher than advertised and higher than vendor charged

breakfast available until the day we were checking out

the pool was ok

free wifi and the lady at the desk was super sweet

i also liked that there was a laundry room on site for guests to use, at a cost of course but that is to be

there is a good laundry facility and the rooms have a working microwave etc

ice machine was in the laundry room and was locked from 9pm to

a shame the ice machine and laundry facility are closed 9pm till 9am

everything you need there if you need it including your personal laundry

lots of noise in the hallway and the room was located directly next to the breakfast area and laundry area

room was to close to the laundry room

i found the hotel here and they saud they accepted pets

wifi is not working, otherwise all the facilities are includes, also they chatger for overnight

there was breakfast but i don't ever do that and it was pet friendly with parking on

impeccably clean spacious rooms. very nice staff member covering the bar area in the evening.

your listing stated that pets were not allowed, but there were 2 dogs at breakfast

room is next to the kitchen which is next to the bar

the breakfast was good just need more variety

everyone was very friendly - lots of healthy choices for breakfast.

hotel was dirty, there was garbage and dirty laundry in the hall ways

there was no bag for my dirty laundry

no laundry room

pool excellent service

was convenient pool hours were great for the end of the day relaxation with the kids to wind down staff was very

ice cold , i was expecting for this kind of hotel with location should have heated pool for the kids to enjoy

the hotel's attention in the event the entire hvac system was shutting down (a few folks at the bar said their

the pool was very nice for our 3 kids. the staff was very nice to us all!!!

wifi struggled to connect in rooms and was very intermittent when connection established.

i arrived late and asked if they could point me to a local bar and they suggested a few

staff member used all of the washers doing personal laundry, leaving none for guests

the pool, jacuzzi, free laundry. my room was amazing..

on-site laundry

tub, lending area where they have books, kitchen appliances and other items you can borrow during your

free laundromat and excellent gym and pool with jacuzzi

did not inform me i could get coins for the laundry room at the front desk, instead told me to go across the

smell in elevator from guests coming inside, laundry wasn t available when we checked twice

very clean and everything is available from laundry rooms to free parking

and hallway were very clean, the laundry did work very well, the staff were great, the receptionist was very

we were in the area to go the hershey rv show and hershey park

were laundry and trash containers in the hallway on the first floor my entire stay

pool was a little too cold for kids, but other than that the place was perfect!

the room had a lot of space and a nice kitchen the free breakfast was good pool was very nice

rooms, amenities and breakfast are fabulous

pool was a little too cold for kids, but other than that the place was perfect!

hotel was clean, had both an indoor and outdoor pool, beautiful outdoor seating area, laundry and helpful

hurt, the front desk lady told me i could leave, but i had a question wanting to know if they had laundry

didn't like that the pool and fitness center were closed but i understand it's because of covid

the pool and rooms were very clean and nice

like that they had an indoor or outdoor pool and hot tub the staff was very nice and there was a hotel bar and

staff, free breakfast

size of the room. that the room had kitchen. fitness/gym. nice staff. quiet area.

rom large enough, kitchen veri useful, every where clean enough,

we stayed in a 2 bedroom suite; kitchenette was wonderful & well supplied, couch and chairs were comfy, beds

my kids and i were left feeling queasy after attempting to eat the omelet and french toast sticks

loved everything this is a excellent exceptional hotel more than 5 stars and the pool warm and clean

lots of furniture outside, a basketball court, mini golf area, and grills for cooking

fantastic breakfast. best ever! beautifully decorated lobby; well designed hotel.

breakfast, great pool area, great eating area inside and outside

tthe breakfast staff were handling a large group of people in an efficient and timely manner, the food

parking lot, dirty hallways with horrid carpets and laundry carts strewn everywhere

pool area not really up to par

i like that this location is pet friendly

to no room service

with ac that doesnt work, trash & dirty linens as decor, staff who do not resolve issues, loud kids, then this

someone took half of my laundry away as soon as the washing cycle was complete and i was there in time

but i'm not sure if someone complained or what, an hour later, we are going to the laundry room, to dry the

to the laundry room

hairs in the bathtub but you can tell it was cleaned so i don t know what happened there- no laundry in the

has laundry facility although i didn't use it

were placed on the bottom floor across from the laundry room

did not like grab and go breakfast.

very nice breakfast. very clean. staff was fantastic. safe area with plenty of parking.

parking lot was clean with plenty of parking

location, restaurants nearby, breakfast, and convenient store in the lobby

need a larger laundry area (at least double with new machines), room was not very clean , hair in bathroom,

food, laundry, gas, highway access right across the street

balled up straight from the laundry bag

have coin operated laundry facilities but no way to get change

friendly, family oriented hotel with a laundry room and great breakfast

there's also laundry and a pool table with a swimming pool that's open from 9am-10pm daily

there was even a laundry room for those on extended stay

loved the outdoor courtyard and pool area

the walk to the front for breakfast was tough to do...but, we did it!

free breakfast & pet friendly

for those who have allergies, asked for pet free room and was placed in the room directly above laundry

breakfast and efficiency of the staff

it had an elevator, parking was close to the door, very good breakfast

staff was friendly, kids had a great time in the pool & breakfast was good.

wish the gym area was a bit bigger

the room didn t not come with laundry bags

listened to laundry machine; dogs barking; weird pounding (like hammers)at 5:30am

couldn't find the laundry then found it was hidden on the third floor

pool/jacuzzi advertised but was closed breakfast was ok- like a hotel free breakfast coffee had

don t have a pool they have a hot tub that s kid friendly but if they get to loud the staff tells them

they were able to get me an early check in, i arrived at 10 am and was able to get right into a room

lack of food option for breakfast, and no door sign in most of the rooms to request room service

to hunt for the drinking glasses, parking lot didn't seem to be very well lit, staff were a bit cold

not hotels fault but kids hockey team was there and they screamed and were very rowdy in pool area

loved the staff, swimming pool, back courtyard, lobby, fitness room, and lobby area.

we had to do laundryand you had no detergent for purchase

restaurant in the hotel didn't have many food options and the bartender was at the bar and also had to waitress

were dirty, staff was rude, one working elevator when we arrived, wifi went down repeatedly, tv signal was poor

the airport shuttle drivers were wonderful

lobby after hours, the bar/restaurant always closed, the elevators out of service half the time, room service

long way to the room, the uncomfortable long way to the laundry without cameras and security and they don t

no laundry room really. thought the pool needed maintenance.

the laundry machine was a huge plus

indoor gym and indoor pool

the restaurant and bar were fabulous including reasonable prices

our three kids refused to use the pool since it was dirty

the kids loved movie nights by the pool on the weekend nights

so glad i discovered this pet frindly hotel a few years back

restroom, no exhaust fan, gym is stinky

the pool and restaurant were very good

washing machine in laundry room kept getting jammed so it was difficult to get laundry done.

pool, laundry, good breakfast

coffee and cookies in lobby. the laundry area was clean and conveniently located.

room was comfortable, we were especially grateful for the roomy (and functional) fridge and guest laundry

supermarket 10 minutes away on site laundry nice pool water temperature and is open in the winter

in the bathroom drawer there was someone dirty laundry

laundry was on the otherside of the complex and the room didnt have a lot of utensils and flatware

if your going with kids this is a very nice place to stay since it offers an inside and outside pool, basketball

only wish the outdoor pool was open later

my kids felt like they were home and we were very comfortable with the environment

was close to my destination and had lots of parking

parking

breakfast was just enough to meet our needs. staff was very friendly. price was great.

when checking in the lady was super sweet and got us into a smoking room so we wouldn't have to go outside to

a/c, internet worked well, friendly staff, good location, parking is great

site laundry was available

room was above the laundry room and the washer machine was not balanced correctly, so we heard the banging while

kids enjoyed swimming

most comfortable bed, great shower and a nice breakfast in the morning!

i liked that they had hbo and netflix and the wifi was good as well

gym/pool available

kids running in hallway at night time

all parking is close enough to the main door- no far walking

the gym door was broken and the only lower body weight machine was broken

these couple things are minor but the humidity issue is problematic for folks, kids with nosebleeds or breathing

laundry is free, but there are limited machines

you can sit in the lobby, workout, do laundry beside others, but apparently, covid will get you if you swim or

kitchen with full fridge. free laundry. breakfast.

laundry area is very nice

free laundry was an excellent

i was able to do laundry while

friendly helpful staff, calm, great location, great indoor pool, laundry, close to shopping and food in

was amazing very clean and a great pool ud83dudc4fud83cudffcarcade and laundry room

laundry onsite was also perfection

laundry facilities were clean

laundry room smelled like mold

room was close to laundry and electricity room and every minute someone slammed doors so we could not sleep

the laundry service was free.

probably great for kids, young adults and very tall people

staff was friendly , and it's a pet friendly hotel

guest laundry wasn t operating

coin operated laundry came in handy which isn't something i would have thought i needed

a number of hotels that i can no longer stay in due to their use of scent in the rooms and in the laundry

one of the maintenance staff seemed a little annoyed that i was doing laundry when he wanted to mop (i was

dryer in the laundry room took my money but after hotel staff couldn't start it i stayed and after several more

i was able to fo laundry as well

the staff was friendly, and parking free

the gym was excellent - it was spacious and well equipped with a great variety of machines / weights/

we also were traveling with 2 dogs and the hotel is pet friendly

undergoing a major facelift so construction everywhere. the gym is way to small.

we used the laundry, which was so nice to have available

convenient to airport cold breakfast available very early am

beds, great showers nice bar and light menu

good location, good breakfast

breakfast was pretty good

the laundry area was super clean and easy to use

they helped me with access to laundry, fitness center

wish you had change machine in laundry room.

location, staff, breakfast, laundry room, coffee corner, room was spacious and clean.

there were piles of laundry all over the front desk

the laundry facility came in handy too; also vey clean

staff, location, laundry,and room

kids loved the pool

facility with amenities such as a gym, indoor pool and outdoor area

large, well-equipped kitchen and nice size room

good for a quick breakfast

the pool. it was very cloudy, over chlorinated maybe?

stains on the carpetthey ran out of items at breakfast

awesome breakfast. very clean pool was very nice

to put pants and long shirt on to stay warm on couch terribly uncomfortable pull out bef lousy wifi

but when my little guy got carsick the hotel staff broke my cash to give me coins for the laundry

room mix-ups with other guests, non-functional laundry, lockers, and bathroom mirrors

was more like a destination hotel in that there were great amenities: a pool, great breakfast and laundry

took a long time for the water to go down the drain in my bathroom and the laundry room was dirty and couldn't

correctly and the room was very humid, maybe became i was on the main floor and in front of the laundry room

my stay at this location, staff was gracious, breakfast was delicious and laundry facilities were on point

the pool was pretty small though it was ok for kids 6-8 to think it was great.

only issue is i book for a family of 4 two adults and two kids and they gave me a king size bed and a sofa

decent breakfast included

room service was excellent and the staff were very friendly

laundry machine didn't work is it should

price to do laundry and sodas. but ig they gotta make revenue.

breakfast laundry, walkable to dollar stores

especially laundry/vending area smelled strongly of smoke

laundry detergent machine didn't work

booking on my phone it showed the restaurant and bar icon which it didn't have either, but luckily bw3s was

pool is nice and breakfast accommodation

chair in room was very stained and dirty, should be removed. non-refundable pet fee

the outdoor swimming pool was warm and very clean

parking is slim to none because they allow multiple huge vehicles to park sideways taking up 6

the laundry room is in front of the reception, first impression all the moth of the dryers were all

laundry out of order and no washing powder when in service

on the lobby the pepsi machine, ice machine and laundry all had out of order signs on them

om our first two stays) was finally repaired a year later, but the ice machine and coin-op laundry wasn't

the place was a dump, people hanging over railing on balcony, some had laundry items on the hand rail

5 days with a baby in diapers we had to learn where to take trash and you take your own towels to laundry shoot

had to be let into the pool area by a staff member

too much chlorine in the pool

parking garage was a huge plus, we were there in early march and it was cold

pool was open and gym was open and very clean

i m mean front desk, laundry, breakfast

pet friendly, nice staff.

the pet friendly environment. i travel w my dog and the staff and hotel was absolutely amazing.

large parking area. clean room.

breakfast was not on a par with everything else (that was quite good)

breakfast and big parking lot had a pool and fitness center and a laundry room and the shop sold detergent

the breakfast was good and the onsite laundry was convenient.

heavy curtains on the windows didn t close and the parking lot lights are so bright it was daylight in the

has pool but we didn t get to use lots of parking right off highway 24 hour pantry usb wall outlets lots of

old and not well maintained. poor wifi.

in kinda of had a musty smell to, i wasn t sure if it was the room i was in or if it was the laundry room next

laundry room was a mess

tone down the chlorine in pool and laundry

new washer and dryer for people who are staying and need to laundry

there was a shortage of towels in the hotel so my kids not only were freezing but had no towel after jumping

trouble getting the washer in the laundry to work, to find it was the outlet breaker needed reset

laundry facility was close to our room

had washers and dryers on site, even gave me detergent for laundry

laundry facilities excellent

hotel had everything you could want or need including laundry facilities toiletries ice machine

no laundry soap to purchase if could use machines another blanket would have bern

run down, a bit seedy, no wifi

the booking stated that wifi was included

had a musty odor, did not look at all like the posted picture, only parking was a grass lot, room had pieces of

we ended up sleeping in my car in a walmart parking lot

employees were smoking in the laundry room, just down the hall from our room

laundry soap was out

room service was not so great

get into the wifi

hot items for breakfast

i loved the guest laundry, that was a bonus as we needed it and didn't have to find a laundry mat

laundry on site

a laundry room was nice

we had to do some laundry

not properly cleaned, and there was nowhere to make change, even at the front desk, for using the laundry

the lending lockers were very useful and it was a great surprise to be able to do laundry for free

very nice and respectful staff. extremely clean. free laundry. already dishes in room

convenient to every service you need, free laundry use, handy small kitchen, good housekeeping

i like that you offer free laundry

i liked having free laundry room, full fridge, stove and micro-wave

the annoying kids in the next room

great location, very nice pool

the annoying kids in the next room

have us the wrong type of room first, so there was no sofa bed for our kids

the layout of hotel was good enough to access the pool, and parking lot, and front desk from pretty much anywhere

fridge didn't work at all, jacuzzi was off, laundry room no functional.

was perfect, it was spring break 2022 for our grandsons and we had a blast, the pool was perfect, the morning

cleanliness and breakfast

allows pets so we heard dogs barking in the room next to mine and hotel guests with dogs bring them to the

parking was a little limited.

pool

the room was clean and comfortable, breakfast was adequate the next morning

very clean, lots of parking. good breakfast.

i like the pool. exercise room also. very quite and relaxing.

gym equipment needed repair, tv didn t work, pull out sofa was shredded, and i had to repair the

my soon was across the hall from where the laundry room was so all night all i could hear was the laundry being

signage needed to direct you to the hotel entrance/parking lot

we were sad the pool was closed due to renovations.

the temperature of the pool was so warm and soothing...

location to stores and hersheypark, very friendly staff, good breakfast and coffee, plenty of parking, comfortable

the front desk didn't have quarters for the laundry service

there was no microwave available in the room or detergent at the guest laundry area

solutions-oriented very close to hershey park and activities breakfast free coffee and tea free laundry

filthy bed sheets dirty lights didn't work mirrors smudged could tell cause the room was so dark laundry room

didn't need it but it was nice to see they had a laundry for guests to use

no change for laundry

i was told it wasn't laundry day and there weren't any available

great location, loved the laundry only 25cents fantastic.

indoor pool was closed, and you had to have your cards reactivated everyday to get into your

the staff were super friendly and helpful, the room was clean, spacious and well kept, and the pool was also

we ended up accumulating wet laundry after being in water

rooms pool laundry area fitness room breakfast

parking wasn t optimal.

near lobby was available at all hours for guests to use to eat carry out or lounge around with kids modern

kids had their own space and there was room to bathe them in bathroom

has a laundry room and a (small, indoor) pool just down the hall

we loved the trundle bed. it gave the kids a feeling of having their own bed.

the staff we're genuinely kind and helpful, the entire hotel, including the parking lot, was spotless,

we enjoyed the complimentary breakfast and the staff person at the front desk was very helpful

kids were running up and down the hall and jumping above us

and travel size items like deodorant, razor & shaving cream even laundry soap

we were assigned a first floor room in a hall all by ourselves next to the associate laundry facilities and

laundry facility was appreciated after several days of an already active vacation

small so was not appealing for a swim after hershey we got stuck in the rain and i wanted to run laundry but it

price of the laundry machines was different than the ones displayed

laundry on site

.great facilities in the hotel, pool, laundry, table games

the kids loved the breakfast in the morning with the automatic pancake machine

small 24 hour gym with 2 treadmills, an elliptical and some free weights

having breakfast included was an added bonus, as well as no parking fee

very dated. and visual mouse traps as well as dirty laundry under bed

tip: before washing, shake the laundry well or use a lint roller before and after

laundry facilities 2 mins away

onsite laundry facilities, the bearings in the bathroom ceiling ventilator made a horrible noise, beds

just didn't like the way my kids was taking out of the pool and they have a schedule at 10pm they close the pool

i wanted to do laundry but the front desk was out of quarters for the machine

was very soft and conducive to rest, breakfast was well prepared, excersise and laundry facilities on site,

laundry room saved my life , after two days at hersheypark i was able to bring all our wet clothes

location of room next to laundry and ice machine creating excessive noise outside of room.

the beds were great and the breakfast was very good. great having the laundry close.

about the property: it had a royal large parking lot with ample parking, a clean large lobby, the breakfast was

no breakfast served like said juice machine was warm juice my bathroom the cover up paint on shower

the breakfast was poor

breakfast was great! room was easy to access.

when booked said breakfast included. there was no breakfast

laundry facility could use some upgrades

location to hershey park, the staff, shuttle service, laundry room.

laundry facilities were excellent, and atm on the premises very helpful staff

got to do my laundry

the pool and arcade were great for my kids. the laundry was also great to have on site

the location and parking was good

finally got the wifi cut in and out and the tv froze every hour or so from 2-5 mins

could have been more clean and taken care of and the railing to the pool is loose it needs to be fixed so no

price, pool, breakfast

yes there was good lighting in the parking lot