when checking in the lady was super sweet and got us into a smoking room so we wouldn't have to go outside to

the continental breakfast saved more money

wifi,microwave, mini fridge, tv

while there was satellite tv and wifi available, the security was weak

basic breakfast included

we used the laundry, which was so nice to have available

breakfast was good

no cereal for kids

if only breakfast was available earlier for those red eye flights.

free wifi and no one tell me

they helped me with access to laundry, fitness center

location, staff, breakfast, laundry room, coffee corner, room was spacious and clean.

wish you had change machine in laundry room.

the housekeepers/laundry staff are deserved a praise they are the backbone of your establishment

there were piles of laundry all over the front desk

we had to do laundryand you had no detergent for purchase

i enjoyed the indoor pool as well

was a lot of noise with kids running around on our floor we stayed on ask again to be more

the same floor but would have to go from 2 queens to one king bed and wasnt a good option with 2 kids

parking lot was jammed both nights

room was clean full size fridge laundry room

there is a good laundry facility and the rooms have a working microwave etc

i also liked that there was a laundry room on site for guests to use, at a cost of course but that is to be

a shame the ice machine and laundry facility are closed 9pm till 9am

ice machine was in the laundry room and was locked from 9pm to

clean and neat, definitely was worth what we payed for the 2 night we were there, pool was nice, the gym was

lots of random people hanging out in the parking lot

the staff are nice breakfast is great it is clean and quiet and the rooms are nice sized

free wifi and the lady at the desk was super sweet

the pool wasn't open at 8 am when it was 85 degrees

couldn't find the laundry then found it was hidden on the third floor

the room didn t not come with laundry bags

listened to laundry machine; dogs barking; weird pounding (like hammers)at 5:30am

pet friendly room was not adequate

from the gym to the elevators to the room and bathrooms this hotel has clearly been neglected for years

didn t leave clean ones, when we realized it i went to front desk and were told they were in laundry

when we called back a few hours later, we were told that they would check the maids laundry bins and get back

laundry facility closed so had to go to a laundry mat 3

the gym was also outdated

no parking in the front, only sides and back

and was told that the hotel did not have extra of any of those because they do not do their own laundry there

we asked if they had a laundry facility we could use and was told no they didnt have one

no ice machine and no laundry room .

was closed for the season, notched down for renovations, laundry room closed down also, no one cleaned our room

to $300 each room, two days after check out still waiting for the hold fees to be released, the laundry rooms

was clean, good price and was comfortable! great laundry and ice machine!

the staff is polite and extremely helpful. plus it is pet friendly which is needed for me.

wifi was not connecting

pet friendly

no free wifi

not to mention the most accommodating guests laundry room, and seasonal pool

it s smoking on first floor

the pool had to much chlorine other wise no complaints

pool not working . elevator only 1.

there was no wifi in the rooms

laundry room could use some maintenance/repairs about 1/2 machines don t work well or at all

we were right next to the laundry facilities and the machine noises kept us up one of the nights

the ability to stream using your roku accounts. onsite laundry. easy last minute bite booking.

since i had 3 loads of laundry to do, it took much longer than it could have

used laundry

pool and gym was a nice plus

we have to ask the front desk to move our room so we could be close to our kids.

area could have been cleaned a little better after kids

the staff, the free hot breakfast, the hours for the pool and gym.

door in the room wouldn t lock, bath tub plug was broken so couldn t fill the tub to give kids baths, lighting

we enjoyed our breakfast in the morning and the hot tub/swimming pool

my kids love juice

the pool was very small and cloudy, but my son still enjoyed his time swimming

it was cheap and has breakfast and a pool with hot tub

very clean very friendly staff excellent breakfast close to hershey amusment park

food, laundry, gas, highway access right across the street

couldn't do laundry because the washer was moldy

friendly, family oriented hotel with a laundry room and great breakfast

have coin operated laundry facilities but no way to get change

balled up straight from the laundry bag

parking lot, dirty hallways with horrid carpets and laundry carts strewn everywhere

very modern. nice pool!

location, ease of finding parking, clean! check out clerk friendly and efficient.

the children were in the bar area

with ac that doesnt work, trash & dirty linens as decor, staff who do not resolve issues, loud kids, then this

the laundry machine was a huge plus

long way to the room, the uncomfortable long way to the laundry without cameras and security and they don t

no laundry room really. thought the pool needed maintenance.

plenty of parking

outdoor and indoor pool are such great options for traveling families

hairs in the bathtub but you can tell it was cleaned so i don t know what happened there- no laundry in the

has laundry facility although i didn't use it

but i'm not sure if someone complained or what, an hour later, we are going to the laundry room, to dry the

to the laundry room

someone took half of my laundry away as soon as the washing cycle was complete and i was there in time

there was 8-10 kids under the age of 11

nice pool for the kids and comfy bed

pool

there was 8-10 kids under the age of 11

they were quick to bring me extra towels and didn t charge for a late check out

the pool, jacuzzi, free laundry. my room was amazing..

staff member used all of the washers doing personal laundry, leaving none for guests

on-site laundry

the kitchen in the room for the dogs to run outside

our room was clean, kitchen was stocked well and very quiet

hotel was clean, had both an indoor and outdoor pool, beautiful outdoor seating area, laundry and helpful

hurt, the front desk lady told me i could leave, but i had a question wanting to know if they had laundry

pets allowed

very disappointed about room service, even though i requested someone to come in no one did and getting back to

bathroom needs updating. overcharged for pet fee that we were quoted when we called to ask.

no laundry soap to purchase if could use machines another blanket would have bern

the booking stated that wifi was included

lots of parking, quiet nice place to get away for a night or two

had a musty odor, did not look at all like the posted picture, only parking was a grass lot, room had pieces of

we ended up sleeping in my car in a walmart parking lot

were laundry and trash containers in the hallway on the first floor my entire stay

indoor pool

the refrigerator was awkwardly located in the kitchen

another guest dog jumped on me because the owner did not have the pet on a leash in the hallway

the pool is a bit dirty on the edges, and the gym also was not clean, dirty floors the water dispenser has some

the staff in charge of breakfast were very kind and friendly

pool was clean, not crowded at all even for a weekend

very clean, breakfast and staff outstanding

water glasses or cups for the kitchen, in addition to the coffee cups already supplied

breakfast was great and different each day

in the bathroom drawer there was someone dirty laundry

laundry was on the otherside of the complex and the room didnt have a lot of utensils and flatware

didn't like that it was pet hair or someone hair all over the bedroom floor

nice room near gym and pool. clean and comfortable. great staff

just after we got the kids in bed and shut the lights off it sounded like someone full body slammed into our

lots of noise in the hallway and the room was located directly next to the breakfast area and laundry area

room was to close to the laundry room

staying in the same dirty unsafe room they also tried to go against federal law and charge me a pet deposit for

i found the hotel here and they saud they accepted pets

manager when promised a refund as we had to leave earlier due to cockroaches and having small kids

no laundry room

there was no bag for my dirty laundry

hotel was dirty, there was garbage and dirty laundry in the hall ways

accommodating with check in and late check out, i like that the car valet service was fast

the bar was perfect!

charged me way too much even for calling room service and charged me different high rate from what i paid for

only thing we could complain about was the room service food for breakfast

room service was extremely expensive as 2 spaghetti and meatball kids meals were 50 dollars

pool not very inviting and small

the pool was very nice for our 3 kids. the staff was very nice to us all!!!

laundry area closed way too early

we had a water leak from our room to the laundry so staff came in and 2 phone calls

was amazing very clean and a great pool ud83dudc4fud83cudffcarcade and laundry room

friendly helpful staff, calm, great location, great indoor pool, laundry, close to shopping and food in

laundry onsite was also perfection

breakfast was great and was always stocked

stylish. ev charging.

your listing stated that pets were not allowed, but there were 2 dogs at breakfast

the breakfast had many choices for everyone

room is next to the kitchen which is next to the bar

the breakfast was good and the onsite laundry was convenient.

breakfast and big parking lot had a pool and fitness center and a laundry room and the shop sold detergent

we did not use the gym equipment, so no feed back for that

hotel was great,clean,taken care of, attentive staff, great heated pool, and great breakfasts

no room service, had to see the front desk for toiletries and towels due to a staffing shortage

room was above the laundry room and the washer machine was not balanced correctly, so we heard the banging while

site laundry was available

at the pool multiple times with my children by unattended rowdy kids, no pool towels, cleanliness, unsafe acts

i liked that they had hbo and netflix and the wifi was good as well

plenty of parking

laundry, placed in the hall was not replaced

i love that there was a laundry room so we went home with clean clothes

dryer in the laundry room took my money but after hotel staff couldn't start it i stayed and after several more

guest laundry room, list of nearby shops,restaurants.

very confused by 'laundry' person who was busboy/porter

room was close to laundry and electricity room and every minute someone slammed doors so we could not sleep

laundry room smelled like mold

the laundry service was free.

parking

pet friendly.

i was able to fo laundry as well

the kids really enjoyed the pool and all the great activities, especially our fellow guests

could hear late neighbors but not excessive. did not use the breakfast so cannot comment

excellent breakfast, friendly staff, clean with nice amenities such as 6pool and fire pit.

the kids really enjoyed the pool and all the great activities, especially our fellow guests

great breakfast and location

we didn't have any issues with wifi

pool wasn't the warmest. they promised. there were no waffles

common areas, super helpful and sincere staff, wonderful indoor pool, clean rooms

size of the room. that the room had kitchen. fitness/gym. nice staff. quiet area.

were placed on the bottom floor across from the laundry room

if i wanted room service

friendly staff, lovely pool, nice breakfast select, heaps of car parking, large room.

did not like grab and go breakfast.

wish rooms had refrigerator. parking is pricy

there was even a laundry room for those on extended stay

there's also laundry and a pool table with a swimming pool that's open from 9am-10pm daily

like how there was easy access to my room,convenient parking and the facility was nice and clean and very

free breakfast was one of the best i have ever experienced

we enjoyed the kitchen and it was equipped with all the

food choices at the bar were very limited especially with them being out of several things

the location is good for all the activities we were doing, ample parking.

the water in the indoor pool was too cold for comfort.

loved the staff, swimming pool, back courtyard, lobby, fitness room, and lobby area.

i liked that breakfast was included in our deal. the pool and hot tub were warm and relaxing.

for those who have allergies, asked for pet free room and was placed in the room directly above laundry

wish the gym area was a bit bigger

pool cleaning

free wifi was nice

breakfast was great and breakfast hostess was exceptional

washing machine in laundry room kept getting jammed so it was difficult to get laundry done.

pool, laundry, good breakfast

room was comfortable, we were especially grateful for the roomy (and functional) fridge and guest laundry

supermarket 10 minutes away on site laundry nice pool water temperature and is open in the winter

coffee and cookies in lobby. the laundry area was clean and conveniently located.

very clean and everything is available from laundry rooms to free parking

did not inform me i could get coins for the laundry room at the front desk, instead told me to go across the

and hallway were very clean, the laundry did work very well, the staff were great, the receptionist was very

smell in elevator from guests coming inside, laundry wasn t available when we checked twice

lobby full of unsupervised kids with parents more interested in their cell phones and chat than supervising

wifi seemed at bit sketchy at times

everything was well maintained and comfortable. breakfast was great. pool was fantastic.

gym/pool available

delicious hot breakfast

pet hair in my room

free laundry was an excellent

laundry area is very nice

kitchen with full fridge. free laundry. breakfast.

laundry is free, but there are limited machines

you can sit in the lobby, workout, do laundry beside others, but apparently, covid will get you if you swim or

room service was great the first night.

pool became dangerous for my kids because it was overcrowded with kids who were throwing around a basketball

they moved their bar and dinning room into a conference room

we didn't order room service as there wasn't a good place for both of us to eat

also, the staff for the breakfast and bar area were very efficient and so nice

the laundry facility came in handy too; also vey clean

staff, location, laundry,and room

it was nice to have the option of a hot breakfast before leaving for the day (sandwiches, waffle maker, yogurt

my kids enjoyed the pool as well

was incredibly comfortable, amenities in room (kitchenette), deep soaking tub and salt water pool, which felt

fridge didn't work at all, jacuzzi was off, laundry room no functional.

good wifi

free breakfast was nice. it was kids friendly. my kids liked the free cookies.

pool is nothing like the picture, but decent for small kids

friendly staff, easy parking and access

the pool. it was very cloudy, over chlorinated maybe?

to put pants and long shirt on to stay warm on couch terribly uncomfortable pull out bef lousy wifi

they have a dog station out back for you pets

awesome breakfast. very clean pool was very nice

had free wifi most hotels i stay at offer this service

my soon was across the hall from where the laundry room was so all night all i could hear was the laundry being

pool was closed

breakfast was very good with a big variety of things to eat and drink

pool was down and had been for quite some time.

wifi issues

was more like a destination hotel in that there were great amenities: a pool, great breakfast and laundry

room mix-ups with other guests, non-functional laundry, lockers, and bathroom mirrors

took a long time for the water to go down the drain in my bathroom and the laundry room was dirty and couldn't

correctly and the room was very humid, maybe became i was on the main floor and in front of the laundry room

but when my little guy got carsick the hotel staff broke my cash to give me coins for the laundry

my stay at this location, staff was gracious, breakfast was delicious and laundry facilities were on point

my kids disappointed because there was no pancakes or waffles

the bed layout in the 2 queen room was fantastic for a family with kids

it was very clean and had a great breakfast

they said they knew the heater was broken but they weren’t going to fix it because “the kids like it

there was no microwave available in the room or detergent at the guest laundry area

didn't need it but it was nice to see they had a laundry for guests to use

solutions-oriented very close to hershey park and activities breakfast free coffee and tea free laundry

the front desk didn't have quarters for the laundry service

filthy bed sheets dirty lights didn't work mirrors smudged could tell cause the room was so dark laundry room

laundry facility was close to our room

laundry facilities excellent

trouble getting the washer in the laundry to work, to find it was the outlet breaker needed reset

interior rooms. laundry available.

hotel had everything you could want or need including laundry facilities toiletries ice machine

laundry soap was out

employees were smoking in the laundry room, just down the hall from our room

upon arrival, the man at the front desk was happy to inform me with all information upon my stay (wifi, checkout

free wifi

comfortable room, decent breakfast friendly staff

especially laundry/vending area smelled strongly of smoke

laundry machine didn't work is it should

price to do laundry and sodas. but ig they gotta make revenue.

breakfast laundry, walkable to dollar stores

laundry detergent machine didn't work

we were assigned a first floor room in a hall all by ourselves next to the associate laundry facilities and

price of the laundry machines was different than the ones displayed

small so was not appealing for a swim after hershey we got stuck in the rain and i wanted to run laundry but it

and travel size items like deodorant, razor & shaving cream even laundry soap

laundry facility was appreciated after several days of an already active vacation

i loved the guest laundry, that was a bonus as we needed it and didn't have to find a laundry mat

not properly cleaned, and there was nowhere to make change, even at the front desk, for using the laundry

laundry on site

we had to do some laundry

pressure in my room, the phone was broken, i had trouble with the key reader, and i was told the laundry was

booking on my phone it showed the restaurant and bar icon which it didn't have either, but luckily bw3s was

best free breakfast we ever had.

pool was closed, but i understand

comfy bed, pet friendly, easy access

great breakfast

on the lobby the pepsi machine, ice machine and laundry all had out of order signs on them

laundry facilities all out of order and ice machine completely empty

laundry out of order and no washing powder when in service

uncarpeted floor was very sticky (gross), ice machines and laundry machines were out of order, breakfast food

as i walking through the passage way going out for dinner, got hit by a metal door from the laundry room by

.great facilities in the hotel, pool, laundry, table games

laundry on site

i liked the hardwood floors. i liked the large lobby. i liked the pet welcome bag

breakfast was amazing. gym had more than expected, excellent customer service all around!

having breakfast included was an added bonus, as well as no parking fee

has a laundry room and a (small, indoor) pool just down the hall

had issues with kids running up and down the halls unsupervised

we loved the trundle bed. it gave the kids a feeling of having their own bed.

and the pool on site was nice for the kids

we enjoyed the complimentary breakfast and the staff person at the front desk was very helpful

rooms pool laundry area fitness room breakfast

we ended up accumulating wet laundry after being in water

parking wasn t enough for the amount of people staying at the hotel

parking was easy and i felt secure traveling alone

wifi connection was slow and terrible connectivity

i like that you offer free laundry

full size fridge, garbage disposal, mini stove, and microwave, you can use the gym and do your laundry for free

clean towels everyday and free laundry

free laundry room just bring your own soap

good coffee, free laundry facilities!

tip: before washing, shake the laundry well or use a lint roller before and after

very dated. and visual mouse traps as well as dirty laundry under bed

onsite laundry facilities, the bearings in the bathroom ceiling ventilator made a horrible noise, beds

laundry facilities 2 mins away

friendly and spacious room. extra clean kitchen appliances

fridge and microwave was nice. loved that it had the pool, laundry room and games for the kids.

the pool and arcade were great for my kids. the laundry was also great to have on site

laundry facilities were excellent, and atm on the premises very helpful staff

laundry facility could use some upgrades

got to do my laundry

5 days with a baby in diapers we had to learn where to take trash and you take your own towels to laundry shoot

parking isn't the greatest set up

took a dip in the heated indoor pool and checked out the great gym

easy access from i81, busy hotel but well stocked breakfast

the breakfast and room we stayed in were great.

ll begin with the room next to the gym

they had a nice pool and the kids swam for hours.

the staff was extremely kind and welcoming, my kids liked the pool.

what a friendly place good for families pool very nice

offered no breakfast that was included in stay and the breakfast they had to purchased was way over priced for

laundry facility was a nice surprise

wifi, poor wifi

nothing worked in the fitness center

excellent parking

clean room, refrigerator and microwave in room and free breakfast. just the best hotel.

i m mean front desk, laundry, breakfast

very pet friendly, staff was wonderful!

pool was outside. this didn't ruin the stay though.

wifi did not work at all

the pet friendly environment. i travel w my dog and the staff and hotel was absolutely amazing.

actually hated the eggs and so did my kids

heather didnt work, some employees bring their kids and there were bad bahave diving and yelling

breakfast was brilliant. lots of choice. the reception staff were so friendly and helpful.

kids loved basketball court and

my kids loved the pool and the basketball court

great location, loved the laundry only 25cents fantastic.

no change for laundry

i was told it wasn't laundry day and there weren't any available

breakfast is so good, there are some basic options for american style. parking is available.

the heated indoor pool was nice, too

the room, pool, laundry facilities and breakfast options

staff very friendly and helpful. guest laundry facilities were very useful.

& laundry facilities were very clean, speedy check in & great location to stay for hersheypark

lots of kids running around at all hours. we could hear them outside the room and above.

loved the access to bar and food