liked the pool area and bar , location of villa was superb

bed was not comfortable, and they had to pay for the air conditioner $7 a night and to do your laundry

the swimming pool is awesome

the wifi worked well

the wifi password was placed on the wall but no password below,we asked and was told we'd have to go

we booked 2 rooms and had kids, the host saw this and said nothing before hand, fully knowing that the fee was

the pool is also ready for a make-over

it was very clean and we were granted early check in

use of the pool was not available was not clean dinning area was not clean or ready to be use for

given to me to find my room other guest got taken to there room,my bulb never work,i didn't get wifi password

there was no wifi in the bedrooms which i was unaware of

location was perfect pool was nice and area round the pool was great

bar and balcony view were amazing but still being refurbished, i can t wait until it s

place looked run down pool was dirty and green

i loved the view and the outside pool area was very relaxing.

wifi could have been better, it didn t really pick up in the room or outside the room

were really low on the website they said the shuttle for the airport it was for free, but it wasn t

pool dirty. no wifi

but i understand how it's not possible in off season (other resorts like toby's charge more their wifi stunk ac

the pool and toilet werent really clean

had an issue with wifi for 2 days

getting our clothes iron because we had to leave earlier than check out and i was told that the laundry doesn

room service was not available one of the nights during our stay and we were not informed that the

were clean, front desk staff were extremely helpful with checking in and out, allowing late check out for a

was horrible, spa facilities were lacking, food was not gourmet, no beach to walk, overpriced for what it is -

the cleaning and room service was amazing. checkin took a little too long.

they had a laundry service and had our clothes done within a few hours which was awesome

massage aerobics did not happen laundry could upgrade to delivery service food could be more tasty with more

the other downside is not having self-laundry areas

no laundry service.

the bartenders at the pool bar.

the cleaning team forgot to replace the bathroom towels, so the guard had to get towels from the laundry area

young lady that clean my room was very nice and pleasant during my stay also the staff inside the laundry room

a gym and a laundry service with a lovely lady

perfect pool. nice staff. friendly everyone. good rooms.

room service was available and i had breakfast on my patio area

lastly, i can t believe i have to pay for each clothing to be washed, no laundry room; at least charge for

no laundry service

room had air conditioning leaking, i saw cockroaches, they advertised that the have laundry facilities but they

my son definitely could not partake, therefore instead of paying adult prices for a 2 yr old, kids should cost

the pool bar staff made really good drinks and were so cool

was nothing i didn't like, however, it there was guest laundry facility, it would help make packing lighter for

having to send our cloths out for laundry which make it very expensive.

was no fridge in the room, and i didn t get the laundry services, but i did not ask either

would have liked a laundry service on-site, a self-service facility

longer nice good ocean views from the outside seating area and you can get a massage from the spa it was

room service only till 10pm not 24 hour bath mat was

pool was nice & private which i like

pool could use a few more lounge chairs (new ones)

bar nice selection of drinks, prices ok pool nice, but they work on keeping it clean though lots tress send

the pool wasn’t all that

having pieces of my laundry missing after utilizing their laundry service

location and parking

you have no service telephone there and if you want to order from the bar they ask you a service fee of 5 us$

good breakfast and close to airport and public beach.

area not really walkable. pool is a steep walk to the roof.

many pools included an olympic size lap pool, swim up bar and in infinity pool over looking the ocean

breakfast was awesome!!! will return.

my room, beach, gym, tennis courts, bikes

the breakfast was amazing, as was the resort.

shout out to stacy ann at the reception , taeshiana the concierge, nadia at the spa & yolanda at breakfast

wifi was also a lot more unreliable then in 2019

the view from the rooftop pool, one word

room service good wasn t good

be honest house keeping and room service can try to maybe speed up the process with getting more things that

wait in the restaurant by the bar she told us 5 mins and it turned to 20 mins and there was no one in

as what they have operational during covid, as we were disappointed when arriving to be told a laundry list of

there was not really much beach at all to speak of, just one small adults only area and two other very small

the amount of time it took for room service to be delivered, the difficulty making reservations

shoutout to antoneil, michael, omar, kelly, bernadine and trev for the non-stop fun by the pool, beach volley

gym is outstanding

bar undergoing building work and mostly blocked off - so it lacked the vibrancy of my previous stay

missed having an iron versus a steamer the toilets are very low and having a bar to hold on to would help

beautiful pools, beaches, and bars

nice & clean room service great !

bartender kept our drinks full weather we were on the beach or by the pool

gym had too many machines for the size of the room

that they had her information and i mentioned it several times during checking and booking a spa treatment

one of the staff members ( a young lady who worked at the casino) was walking by and noticed how distressed we

watered down quite a bit; the food was so-so; some of the staff were not friendly at all; the gym was swarming

food and the music and the pool and ocean

great for small kids, not so good for the rest of us

room service is 24 hours

there are some ladys selling tours and spa by the front desk that are really aggressive to sell to the point

heard from other guests that they also did not like the food) was the restaurant near the ziva pool-the service

airport to the hotel took a little longer to organize than we would have liked, and there were no bar snacks

building has a washer and dryer in it except c building and i wish they would add a laundry facility to that

if you intend to do with the kids, choose different property like ziva neighboring hotel

the coffee shop, the entertainment, the dinners, the rooms (omg), the gym, the spa, not to mention the beaches

pool over by the sentry needs warmers for the colder times

the spa was one of the nicest i ve visited and my husband loved the nearby golf

laundry attendant (sorry i forget her name) for doing an exceptional job and for taking her time to

kids had a blast

the aquacycle and catamaran were great benefits, the water park and poolside bar were great

pleasant and graceful my top floor balcony ocean view was like paradise i was grateful for room

spa prices were high

fabulous breakfast

the food for breakfast, lunch and dinner were actually all amazing. extremely satisfied

spa, pool, beach, dock, fine dining and amazing service oriented staff

i also wish we had booked a balcony room on the first floor for quicker access to the pool and restaurants

also, the kitchen staff were friendly as even though we did not order breakfast, we were provided with coffee

i could see everything: all of the houses below, the scenic highway, the ocean, the swimming pool, the luxurious

there is room service available

a table and chairs at the pool would have been nice

there is a pool on the premises which is very relaxing

the grounds and pool were very well kept

stuff was super helpful, great nightly entertainment, loved the pool areas and the grounds was simply beautiful

the spa experience was amazing

food at white bay, the sports bar and pepe's was delicious

settling in ready to explore going to the marley bar monique was great she is a people person and knows how to

the wifi was unstable.

didn t like the fact that they didn t have wifi , the data service is poor when you re in the rooms and

wifi decent

also the pool was a good size for playing in with the kids

wifi didnt work

also the pool was a good size for playing in with the kids

could not order liquids from room service for the room- was told it's not allowed.

breakfast was amazing

breakfast was great, love it

breakfast wonderful location ideal

room service was slow

pool was great, the room was small

the pool and stake house was great

food received by the room service could have been better

breakfast was good the location was good.

the breakfast was terrible, the omelet was flat and is the worst i have been served at any all

housekeeping expressed their was a delay in laundry

breakfast was amazing

when we check in our mini bar was not pack n it wasn't pack for 1 day

the kids area was amazing... the pool and water park

the fact that they had a bowling alley and virtuality room that was great and water slide for the kids as well