the scenery, the staff, food, jacuzzi and the infinity pool

the mini golf course, in particular, was in terrible condition dirty, neglected, and appearing almost

wifi issue

room service was a bit tacky, the phone didn't work so i had to use my cell phone to call front

last mrn breakfast at negril buffet was a little off with the waiters i was half way through my meal b4 i

laundry service

the room towels ran low and one day were not replaced due to no clean laundry

no hot tubs by pools, no adult water park/slides

room (familyroom is so small 2 kids cannot fit one bed, ac in room dont wok well, party of 20 familiy member

food view pool

covid restrictions didn't allow room service. they should just do contactless room service.

spa, pool, beach, dock, fine dining and amazing service oriented staff

breakfast very good. dinner underwhelming!

having our private pool was great

very well equipped gym, a quiet spa on the ocean side, very good food in their restaurant, several beach

i liked the rooms, the view and the location. i also enjoyed the beach, water and pools.

the massage at the spa was amazing

food and the music and the pool and ocean

there was the option of 24 hour room service but it took at least an hour

had a awesome time and the staff, shanice at the front desk, dwayne and romaine at the pool bar and o them

enjoyed all the amenities of the room the robes, slippers, toiletries, and the room service

we literally had a pool in our back yard

the bed was really comfortable and the room service was exceptional

wifi was spotty at the pool which made it challenging since this was a working vacation

represented the mini bar stock was awful - 3 tins of beer/1 tin fanta sprite/1 tin of fanta orange /1 bottle of

room service good wasn t good

to top it off , we also received a complimentary day at the spa including a swedish massage

atmosphere, cleanliness, entertainment, pool, beach, the workers

the wifi was a little jinky over by the beach

booked a spa special on the first night of my stay

breakfast was lovely and the pool was lovely

location, the spa staff is lovely, great massage and great manicure, reception and cleaning staff lovely

bar nice selection of drinks, prices ok pool nice, but they work on keeping it clean though lots tress send

tried the body bliss spa this time & they are amazing

it was great! they need to advertise the spa prices

having pieces of my laundry missing after utilizing their laundry service

the wifi stopped working for me after a few hours of arriving

not forget he had the restaurant serve us breakfast after hrs bc i had my diabetic mother and 3 kids

telephone in the room never worked so we couldn t call front desk for room service

the wifi was very spotty.

would have liked a laundry service on-site, a self-service facility

was no fridge in the room, and i didn t get the laundry services, but i did not ask either

having to send our cloths out for laundry which make it very expensive.

was nothing i didn't like, however, it there was guest laundry facility, it would help make packing lighter for

parking was awful , having being blocked by three cars and waiting for the owners to come move

no laundry service

room had air conditioning leaking, i saw cockroaches, they advertised that the have laundry facilities but they

lastly, i can t believe i have to pay for each clothing to be washed, no laundry room; at least charge for

thankfully i did not go with the family as the hotel is not kids friendly at all

from the pool to the sauna to the beach were amazing

a gym and a laundry service with a lovely lady

the cleaning team forgot to replace the bathroom towels, so the guard had to get towels from the laundry area

young lady that clean my room was very nice and pleasant during my stay also the staff inside the laundry room

was clean i had pool side view food and service was wonderful stay was close to sites and stores and

checkin process takes whole lot of time. the gym didn't have enough equipment.

great ac working wifi comfy beds close enough to attractions far enough to be peacefully

don t do free shuttle

but i understand how it's not possible in off season (other resorts like toby's charge more their wifi stunk ac

quiet and to us, off the beaten path as we can relax at the pool, sleep well and there is always parking

excellent staff beautiful pool wifi great jamaican cooking from chef

they had a laundry service and had our clothes done within a few hours which was awesome

the other downside is not having self-laundry areas

no laundry service.

massage aerobics did not happen laundry could upgrade to delivery service food could be more tasty with more

together with friendly and very helpful staff; breakfast was a blast especially the omelette

location was perfect pool was nice and area round the pool was great

bar and balcony view were amazing but still being refurbished, i can t wait until it s

wifi could have been better, it didn t really pick up in the room or outside the room

breakfast provided, the beds were broken , their were never no wifi , toilets were filthy and the towels provided

pool water quality was questionable

price, free wifi

wifi does not work, hardly any service in the area.

the pool is also ready for a make-over

there was no wifi in the bedrooms which i was unaware of

use of the pool was not available was not clean dinning area was not clean or ready to be use for

liked the pool area and bar , location of villa was superb

bed was not comfortable, and they had to pay for the air conditioner $7 a night and to do your laundry

the peaceful palms has a nice common area patio and pool where it was easy to have interesting conversations

big thanks for that coz this little plus makes a huge difference all facilities around, kitchen fully furnished

the swimming pool is awesome

the wifi worked well

getting our clothes iron because we had to leave earlier than check out and i was told that the laundry doesn

room service was also great and the staff was very friendly

were clean, front desk staff were extremely helpful with checking in and out, allowing late check out for a

was horrible, spa facilities were lacking, food was not gourmet, no beach to walk, overpriced for what it is -

outside was too cold for me had dine outside because room service wasn t available

beautiful facilities, beaches and pool.

breakfast is amazing.

shout out to stacy ann at the reception , taeshiana the concierge, nadia at the spa & yolanda at breakfast

fact that you have to use a golf cart or bicycle to get from one part of the property to another, the many

design, personal attention, beach and pool of west wing cottages, food, fern tree spa and the grounds/maintenance

as what they have operational during covid, as we were disappointed when arriving to be told a laundry list of

also, the steam room in the spa was inoperable and the ice bath had some bugs in it and the water didn't look

the room is nice and for me the best part is the hotels pools

some bar tenders were ignoring you to serve other customers

the variety of dining options was great and i can't ever forget to praise the included room service

use a kids slash area and other kids activities, however the kids did enjoy the pool and other painting

there s not much for kids to have fun

much everything, the pools, the nighttime entertainment, a safe resort for the kids, customer service, just an

the evening shows were awesome and our kids absolutely loved them

traveled to jamaica with our two college kids

building has a washer and dryer in it except c building and i wish they would add a laundry facility to that

proper layout for salads, entrees, on demand, desserts and low rise serving for kids

staff they are friendly they were respectful they made us feel welcome and it was indeed great room service was

chantall, suline, curtis, alvin, adoni, the people at the kids club, the activity lady, all the kitchen staff,

weren't too much options in the bar and i think they can improve the list of drinks

laundry attendant (sorry i forget her name) for doing an exceptional job and for taking her time to

thing i didn't like for me as an adult with adult children there was too many kids running around i know it's

improve the quality of the gym

the wifi connection is terrible.

etc swim in the pool, float on a ring in the river pool with swim up cocktail bar, sit in the spa or take a dip

there is room service available

the grounds and pool were very well kept

a table and chairs at the pool would have been nice

pool area has a great view of the bay and was great place to

there is a pool on the premises which is very relaxing

the gym is too small

oh and don t get me started about the strength of the wifi

friendly excellent service from them all also the food was excellent never had a problem with breakfast lunch

the room service

breakfast for me was for the first two days, i prefer the buffi style breakfast.