good wifi

didn t like the fact that they didn t have wifi , the data service is poor when you re in the rooms and

wifi didnt work

also the pool was a good size for playing in with the kids

also great wifi throughout the premises

i booked a 18+ swim up and was placed in front of the kids swimming pool

room service options limited and bland, some food options were a little too salty especially the

wifi coverage , not enough lifts , location too far from montego bay and nothing to do locally.

the hotel was clean, amenities great, food delicious and the best part i felt safe having my kids there

we definitely will be back with the kids next time

ordered room service that didn t come

tons of fun and the spa was so great ud83dudc4d definitely going back

the pool and stake house was great

breakfast was amazing the jamaican breakfast a+ the food was great staffs like admir dyer hk ,

i enjoyed my stayed loved the pool they are beautiful

there were hidden costs after booking to cover room service, wifi, tv

the room service

just room service didn't show up in time and i fell asleep after 2 hrs of waiting

loved ordering room service to the room

the beach and pool was lovely and clean

housekeeping expressed their was a delay in laundry

breakfast was excellent

gawayne from room service 5 stars

the music selection in the disco club where there are no kids allowed should be more updated for every culture

there was so many dead spots at the hotel, the wifi was horrible

place to hang wet laundry. replacement of used towels.

the wifi wasn t good. definitely in the room.

of welcome packets when we arrived so we didn't have a map or our reservation number to get on wifi for the

demario, entertainment team by the pool and karaoke at sports bar, and everyone on the spa team on the day of

the wifi could be improved and the late night dinner options/room service.

a table and chairs at the pool would have been nice

there is a pool on the premises which is very relaxing

there is room service available

i could see everything: all of the houses below, the scenic highway, the ocean, the swimming pool, the luxurious

pool area has a great view of the bay and was great place to

comfortable and relaxing, nice pool, water heater works, and the design of the rooms are nice and unusual

close to the beach, secured parking

pool

i like the pool the rooms an the chef he was excellent in what he do

pool water was cloudy

laundry attendant (sorry i forget her name) for doing an exceptional job and for taking her time to

beach was beautiful and water park was a lot of fun

the aquacycle and catamaran were great benefits, the water park and poolside bar were great

the bar tenders remember who you are and they make sure all needs are met

the evening entertainment is too loud for kids

building has a washer and dryer in it except c building and i wish they would add a laundry facility to that

in proximity to all eateries/amenities, fully equipped kitchen and comfortable living room space

whether it be room service or for extra towels

spa lady was a lil aggressive when looking for clients to visit the spa

proper layout for salads, entrees, on demand, desserts and low rise serving for kids

the bath tub could have been a jacuzzi and the mini bar should ve had alcohol and juice instead of so much

much everything, the pools, the nighttime entertainment, a safe resort for the kids, customer service, just an

walk out pool

room service - think coffee on your balcony to start your day overlooking the ocean

ideal for kids and full of space available to seat

as what they have operational during covid, as we were disappointed when arriving to be told a laundry list of

adults only junior suite it was hudge super clean and beautiful

zen spa was great sharon and natoya were awesome

the pool

thought out different style restaurants, cafes and bars to choose from on property with 24 hour room service

breakfast and cocktails too expensive

the breakfast was amazing, as was the resort.

shout out to stacy ann at the reception , taeshiana the concierge, nadia at the spa & yolanda at breakfast

beautiful facilities, beaches and pool.

fact that you have to use a golf cart or bicycle to get from one part of the property to another, the many

bed was not comfortable, and they had to pay for the air conditioner $7 a night and to do your laundry

one kitchen was unusable, and the kitchenette had no working cooker, fridge, or light

kitchen has good equipment

the entrance was a very steep hill and parking space very tight,we were told there's a possibility we'd be

the wifi password was placed on the wall but no password below,we asked and was told we'd have to go

getting our clothes iron because we had to leave earlier than check out and i was told that the laundry doesn

room service menu needs to be upgraded especially now with the covid gathering restrictions

the relaxed environment. the spa treatments. the friendly and inviting staff.

room service was also great and the staff was very friendly

was horrible, spa facilities were lacking, food was not gourmet, no beach to walk, overpriced for what it is -

liked the pool area and bar , location of villa was superb

the hotel has its own pool, basic facilities in the rooms such as a fridge and microwave and breath taking

loved the fact that there was a functional clean pool to swim in and wifi

it was very clean and we were granted early check in

like the free wifi and warm pipe water and warm water shower and the front desk representative, ms

wifi does not work, hardly any service in the area.

location was perfect pool was nice and area round the pool was great

i loved the view and the outside pool area was very relaxing.

breakfast provided, the beds were broken , their were never no wifi , toilets were filthy and the towels provided

wifi could have been better, it didn t really pick up in the room or outside the room

pool water quality was questionable

pool dirty. no wifi

the airport shuttle was included in the price

but i understand how it's not possible in off season (other resorts like toby's charge more their wifi stunk ac

the pool was very nice, fantastic views

like the location, which is quiet and to us, off the beaten path as we can relax at the pool, sleep well and

they had a laundry service and had our clothes done within a few hours which was awesome

massage aerobics did not happen laundry could upgrade to delivery service food could be more tasty with more

the other downside is not having self-laundry areas

no laundry service.

the food selection for kids.

a gym and a laundry service with a lovely lady

the cleaning team forgot to replace the bathroom towels, so the guard had to get towels from the laundry area

young lady that clean my room was very nice and pleasant during my stay also the staff inside the laundry room

the supplies were generous, daily clean towels and room service

food is delish, me and my husband ordered room service basically everyday we was there the 20% tax is a bit

room had air conditioning leaking, i saw cockroaches, they advertised that the have laundry facilities but they

lastly, i can t believe i have to pay for each clothing to be washed, no laundry room; at least charge for

no laundry service

didn t care for the food nor the service over by the pool

cleaning , they are stingy with the food and it s not great dishes and as stated before, the spa & jacuzzi

would have liked a laundry service on-site, a self-service facility

having to send our cloths out for laundry which make it very expensive.

was no fridge in the room, and i didn t get the laundry services, but i did not ask either

was nothing i didn't like, however, it there was guest laundry facility, it would help make packing lighter for

maybe need a little refresh, the spa can be better..

pool was nice & private which i like

breakfast was lovely and the pool was lovely

it was great! they need to advertise the spa prices

pool could use a few more lounge chairs (new ones)

location, the spa staff is lovely, great massage and great manicure, reception and cleaning staff lovely

having pieces of my laundry missing after utilizing their laundry service

the room service lady was lovely

the breakfast is excellent the staff especially karla was very accommodating

some music in the nighttime and the bar needs to open later

the cleanliness the food for breakfast and the hot water for shower and the force of the water

be honest house keeping and room service can try to maybe speed up the process with getting more things that

the spa and the butler was excellent, the party crew did well also

new equipment(many were broken) -more should be offered when booking a suite -never had my mini bar refreshed(

nice pool area with adequate lounge chairs

no pool parties

staff, the pools, beach, bar at the pool and in the lounge, restaurants the food was well prepare

distance of the spa even though i understood to an extent the strategy behind having it located where it is

phillip at piano bar great personality

were cleaned- pool looked inviting staff were pleasant except one bar attendant elderly gentleman on the opposite

the bed was really comfortable and the room service was exceptional

view amenities, right on the beach, has a gym, an overpriced spa, multiple pools to choose from

the only thing at night room service is very slow.

watered down quite a bit; the food was so-so; some of the staff were not friendly at all; the gym was swarming

very open and airy. close to pools shops, restaurants. excellent service everywhere

spa prices a too high for a couple

12 steps to the infinity pool and a few more to the ocean

experience of taking our breakfast freshly made by sharon and karen (cottage 28) just in front of the bay was

there were plenty of lounging possibilities, an immaculate infinity pool, and a lot of space

also, the kitchen staff were friendly as even though we did not order breakfast, we were provided with coffee

spa, pool, beach, dock, fine dining and amazing service oriented staff