breakfast that is included is incredible, the cabina was amazing with the most incredible views,

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast

breakfast with a view of the volcano was pure paradise we could have stayed another week

it is located right in front of the beach the staff was great, nice customer service the breakfast buffet was

didn't like that i didn't have wifi in my room, when i booked my book from the untied stated i was told i would

a lot to do with a family with kids

though the price goes up, i am really unhappy with breakfast quality and very dirty of swimming pool

pools were nice and clean

great staff, great facilities, great bedroom, great massage, great breakfast

breakfast was awesome, and the staff was super nice and helpful and the bed and sheets were super

facilities are also extremely dated, spa looks worse than a hole in the wall asian spa in nyc

i would not qualified the spa there as the spa you imagine when you ear the word

paid for breakfast included but the breakfast included was not the buffet but a plate with a few typical

by the pool for over an hour and no one offered me service, despite their website saying there was

the complimentary breakfast was fine but minimal given the cost of the room

we liked the pool area to relax, but didn t see any service

they host weddings and events, so the pool area was loud and with lots of construction workers as they were

the booking hadn't been communicated to the spa staff so we sat waiting for 20 minutes in the lounge (the

like a text whether we want the room cleaned, providing an extra blanket, and the freshly made breakfast

slap dash breakfast, no list available and non of the staff speak any english so a little difficult

breakfast was pretty amazing, the staff was wonderful and it was really clean

was clean and cute, staff was nice, breakfast was very good

the staff was really nice and also the free breakfast was really good :) thanks

was a really nice place for a morning walk, morning coffee and it was a great place for the kids to enjoy

the best part is the hotel offers free parking

only complaint was the room next to ours there was a young family with kids that were pretty noisy

toilet stinks, the swimming pool was full of bugs, i booked for breakfast included and at the end wasn't it

due to covid you had to reserve the pool. hard to find a tuk-tuk or taxi in this area.

some people brought in kids to play and that was annoying that the staff did not ask them to monitor and leave

breakfast was perfect

the bars of the monkey bar in the kids area are loose and kids can fall

on the other hand, the bar they have is something small

system for getting pool towels or parking is a joke

breakfast was very good

were several ants/bugs in the room, the wifi didn t work at all in the room, the tv is pretty old and didn

really enjoyed the location, setting, staff and excellent breakfast

the hotel and rooms are nice but the highlight is the small interior plaza for sitting, eating breakfast,

marina and her staff are always attentive but never intrusive and breakfast in the courtyard is a perfect start

wifi was useless. didn't work at all for 2 days straight.

it is possible to pay for laundry services

and beautiful garden courtyard- breakfast was nice and convenient to have included -lovely views on the terrace

were super friendly, breakfast was good, courtyard was cute, and the view from the roof is solid

we loved the breakfast they had and the staff very very helpful with information about the town and where to

beautiful garden! good breakfast! very quiet area.

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

the front desk arranged airport travel and laundry for us

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

the fireplace in our room made it so cozy

only bad thing was that the pool was in the middle of the restaurant and unusable after 11 am

coffee and cake are always available and the staff helped us with laundry and even ordering a pizza

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and

free laundry

friendly and helpful staff, fast laundry service

wifi was rough, it worked but it was very weak

a 5am start), and their laundry service was quick and could be done overnight

late check out was available at a reasonable rate, front desk staff were welcoming and helpful,

no ice or bar fridge available

breakfast was delicious with a stunning view from the terrace. wifi worked well.

the breakfast was good. the coffee in the coffee bar is great.

also missed breakfast because it started too late for

it’s a lovely, comfortable bed and breakfast

the breakfast was delicious and they let us leave our bags while we did the acatenango trek which was

wifi could be better...and a bit far from antigua center

not enough breakfast choices

the staff were really lovely and breakfast was great

the fireplace was perfect for the cool nights

our room was huge with a beautiful fireplace

warm pool

wifi was intermittent and slow at times - not a major issue though

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

small parking lot

the breakfast options are excellent and the staff is friendly and kind

loved that the parking is onsite and that an amazing breakfast is included

the restaurant is quite good, and the breakfast options are extensive

breakfast was great

) my daughter and i had breakfast on the rooftop terrace each morning (wonderful views of the volcano and the

the hotel is small and quaint but we could use the porta hotel pool just down the road, we didn t realise

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

it was my first time in guatemala and the breakfast had all of my cells excited

that room service was over at 10 and the money exchange was terrible only can change 50$

convenient location, lots of small areas to sit down and chat, great breakfast too

breakfast area was nice

of rooms, impeccably quiet location, good breakfast, attention to detail, gorgeous room, great parking

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

no parking site.

parking is 2 blocks away (plus they have free transfer)

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

wifi was spotty so watching tv at night was frustrating

of their way to help us - we had lost a bag and they retrieved it for us, they took care of our laundry while

hotel had onsite laundry service, which was convenient, though a bit pricey at q10 per pound compared to city

i don t recommend booking a shuttle or doing laundry through the hotel

laundry serv is available for a small fee

reasonable laundry service too

pool to cold

private parking lot was available though it was small, it was convenient

pool also, but small enough that i'm not sure you can actually swim in it

pool very small

the pool was heated, courtyard beautifully landscaped perfect place for coffee or a gallo

laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal

location, on the edge of the city centre - walking distance to coffee and laundry facilities

we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load)

friendly staff, cheap breakfast and laundry

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back

room, friendly and competent staff (they actually separated our wool from other clothes at the laundry), lots

my friend is coeliac and they provided gluten free pancakes for breakfast which is unheard of in most hotels

beautiful hotel, friendly staff, great breakfast, helpful.

kitchen is there, but there are no utilities to use it, not even cutlery

building nice peaceful location, nice staff, everything was very nice apart from that the wifi was dreadful

good laundry service around the corner called 'cafe siete' if you need it

laundry service just around the corner as well

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

hand made to order sit down breakfast

super centrally, staff really friendly and helpful, extremely clean, and the breakfast was really good and

when we arrived the bedroom they gave us only had one bed for two adults and 2 kids so they changed us, and

the facility is beautiful and clean it is 5 blocks from the center. they offer secure parking

preferred a room close to the pool and didn't know how to request it

gym and sauna were out of action for two days with no warning and no alternatives offered

the pool specifically and the view was very nice

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

we used the laundry and spa services, both were super great

we also used their laundry service and it was extremely fast aswell as cheap

they have laundry available

facilities were beautiful and clean. breakfast was excellent.

you can getvyour laundry done across the street

wifi is restricted to bedrooms, and i accidentally flooded our bathroom one morning because the

we stayed 10 nights and were very happy with the comfortable bed, hot shower, breakfast and cleanliness of the

breakfast was delicious and the staff were lovely

the breakfast includes options which we appreciated because we stayed eight nights

the facilities are good, nice looking buildings, great swimming pools to have fun with you kids.

pool and jacuzzi were perfect

the facilities were tranquil but exciting for the kids and very relaxing and peaceful with calming spa music

it would also be nice if pool towels were available at the pool

reception staff on last day very kindness, healthy breakfast

they did change the room, however it was right next to the laundry room which meant

laundry service was the worst

the pool and breakfast are not onsite as others have outlined

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

made it seem like there was a pool, but pool is at another location 3 blocks away

they also offer meals, laundry service, and airport shuttle although all three are extra cost

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

they do laundry on site too for a very reasonable price which is very handy

they have a own laundry and they wash everything after a customers visit - even the blankets

i also got completely ripped off with my laundry and charged $120 for a few

there was some problems with the hot water, no room service and the wifi was spotty.

there was no room service and spotty internet.

it says its a hotel & spa while the only spa thing they have is a room where you can book massages

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious

friendly staff, beautiful location, delicious breakfast

- service was very good, the girl at the front desk was super friendly and helpful - free parking on the premises

wifi was not working in the room, only in the

the staff, beautiful room overlooking the garden and the included cooked breakfast.

and lastly wifi was often patchy in the bedroom, maybe because of the thick walls

we used the laundry service the hotel recommended (and is affiliated with) and one shirt was damaged

my room was right above the laundry room, don't was loud at times

laundry is located just 1 minute from hotel

i particularly liked having breakfast with a volcano view from the roof

wifi didn t really work well in the room

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

good breakfast included with a great view of the volcano

place was really clean and the staff was amazing, i never had a problem with the wifi

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

very good breakfast

the location was fine and the laundry service offered was good.

the wifi is very bad and constantly disconnected

wifi wasn't constantly good, but okay.

wifi was strong

breakfast simple but good, wifi good downstairs, not upstairs. bathroom nice, big shower.

large bathroom, hot water at all times and free breakfast

the included breakfast was quite nice, and in the evening they send a text to find out what time you would like

friendly, good breakfast, rooftop terrace with great views and great location and good

great location. wonderful breakfast. very helpful staff.

they send you a what's app message as to when you want breakfast so it's always freshly made and hot

there was a broken window that didn't open and one window that opened into the laundry room

great location. lovely staff. laundry was done very well.

excellent location, kitchen to share

lack of wifi in rooms, rooms are pretty run down.

there is also a nice kitchen area and the terraces are nice to sit out and have breakfast

great hotel, good location and cheap laundry service !

location, very clean and regural room service, hot water, very friendly stuff, quiet and

no room service or other amenities , no water to drink

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either

wifi would sometimes cut out, but it was good for the most part

wifi was going in and out

wifi was not working super well in the rooms, no drinking water available

shower was warm but not hot, wifi didn t reach the rooms

breakfast was terrific

wifi was a little in an out and the room was a bit small for four people

the hotel is in a perfect location 2 minutes walk from everything, market, supermarket, laundry and restaurants

in room 101 i stayed, it was close to reception and laundry area so hear washing machine as well

nice, clean rooms, very quiet. wifi was perfect too!

the only thing was the wifi signal that at times was slow and would not connect at times

the wifi worked really well & there was a smart tv in our room

laundry available per bag, small or big so not per piece

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive

placed next to public coffee and laundry room

personal, my room was next to the laundry room and the stuff woke me up very early (they were talking and make

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

i expected wifi, but the one provided was working for 2 min in the main hall about of 15 min blackout

the staff was very nice and the included breakfast. also, the view on the roof

breakfast included - it's just a coffee

were really good let us check in at 4:00 am and served us a good breakfast

good value for money, nice breakfast, very good wifi and great location.

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

quality cotton bedding and there are laundry

great price for doing laundry

good customer service resourceful and friendly my laundry was done ( for a fee)

very easy on early check in

its location to the terrace, from laundry services to the cleanness, it has been a fantastic experience, thank

central location, kind staff, quick laundry service. had a great stay.

best of all same day laundry service for when you return filthy from volcano ud83cudf0b hike

the did an excellent an efficient laundry service as well

nice location, cheap laundry service, balcony off lobby

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

pet friendly can improve

the wifi sometimes stopped working for a few minutes but then it was good again

the wifi there was very fast compared to most other hotels and locations in guatemala

also they charge 40q a lb for laundry which was literally outrageous

after the upgrade, wifi is not stable enough for videoconferencing

the cable and wifi were free and rather reliable

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

the room off of the bar is noisy

the laundry service shrank/damaged my clothes beyond repair

they offer laundry services for 3-6 euros, depending on the load

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

couldn t do laundry because it was saturday night and there is no laundry on sunday

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

speedy laundry service

they also do laundry for a good price

the laundry service is high recommendable

it had wonderful kitchen and laundry facilities

cheap laundry, it was actually cheaper than nearby laundry places

laundry service across the street and center is a block away

the ladies serving breakfast were so lovely and polite

the staff was outstanding and the breakfast was delicious

unable to shower after a long travel day caused significant discomfort, especially with young kids

the rooms are very basic and the spa was closed

place; beautiful courtyard with seating and a fire lit in the evenings as well as two indoor bar areas (generous

great drinks and beer selection, great breakfast, incredibly helpful staff, a cute little terrace, and absolutely

there's a restaurant and a bar at the hostel

the breakfast consisted of a platter of fruits and a little pancake

they offer free coffee (you have to ask for it) and there’s a bar here at night that offers great drink prices

there is a great and reasonably priced laundry service

really enjoyed the coffee in the room too + the laundry service

loved the spa tub

another big plus was the free breakfast

the included breakfast and fresh juice was delicious

fair price. good and speedy laundry.

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location

laundry service was clean(after volcano hike we really need this

there is a kitchen, a laundry service, free water and coffee and tea

they also offer a laundry service which was quick and well priced

my laundry was done and folded for a very reasonable price

good laundry service

the staff was excellent and we were even able to utilize their laundry service which was super helpful

close to everywhere, good wii fii, they also offer laundry and transport service for extra charge

and a great laundry service

the lady that runs it was great and did an amazing job with our laundry which was really appreciated

for an extra charge they did my laundry and it was much appreciated

this place has a great location, helpful staff, laundry service, good security, and a great value

laundry was expensive and we had to pay some random quetzales, they couldn t even say what for

they also offer a laundry service with fair price

the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st

also, the parking spot provided is only in the cabin

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

are basic but clean, smells like fresh laundry as soon as you enter

breakfast or at least free bottled water & coffee in the morning.

even they don’t offer breakfast, they have common tables, microwave and coffee for self service

especially the breakfast and the excellent, helpful staff

breakfast was very good

laundry service and attentive to things

the laundry service was efficient and fairly priced

is a very small thing but hotels often use too much smelly laundry soap or fabric softener

only thing was no iron in the room or laundry service. we managed.

laundry service and the beautiful garden and seating area

15 - a dingy room at the very back, noise from the laundry next to it

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

wifi in my room

there is a bar next door and you are in the party until they close around midnight

the second one didn t have a good wifi connection and i found two roaches on the room

the breakfast was also very good

the breakfast was home-cooked and well done

- wifi and tv didn t receive signals and even my own cellphone didn t receive signal inside the

good hot breakfast eggs, beans, plantains, assorted breads juice and coffee

we can use also the kitchen for quick lunch

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

clothes came back from laundry looking worse than before

laundry service good

also, their laundry service was fast and did a good job for a fair price

staff were helpful with all our questions, organising tours, laundry etc

location is good, breakfast is great. employees friendly.

laundry and spa services were good and easy to get from the concierge

cheap laundry prices

the parking was a bit far, but it was included in the hotel price so that was great!

excellent value for money (rich breakfast, parking included, plaza mayor just around the corner)

parking is 3 blocks away

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop

is near the hotel that offers laundry and yoga classes

wifi signal could have been stronger to reach our room

room, amazing patio area, amazing view from 2nd floor terrace, free breakfast, free parking included

were lots of choices and it was an excellent hot breakfast

and the wifi generally worked pretty well, too

room service - no silence policy after 22h00 and before 07h00 - no hanging space for clothes

good wifi, hot shower, and very comfortable big rooms

wifi is basically nonexistent

wifi poor in room. outside good.

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good

pet friendly the guest next to us left her dog in the room when she went out, left the tv blaring &

because of the easter week processions, their off-street parking became a real plus

the hotel is in the middle of everything and since they have parking space for your car you don t have to

the wifi was also difficult to configure and then was slow once connected

beds were hard as a rock, wifi did not connect to room.

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

the breakfast was great

the room was huge, the breakfast was awesome and all the staff exelent

the breakfast was unbelievable

breakfast each morning was a highlight, eggs benedict & fresh juices impeccably served to our table

hotel is well-maintained, the rooms are comfortable, and the breakfast is excellent

they even helped us to send out our laundry to get it done

maybe the wifi reception was not the best in our room, but everything else was great.

the free wifi is reliable

private parking, in antigua this is a valuable amenity, if you have car, place super clean

they have quite a late check out time and the rooms stay dark so was able to have a much needed sleep in

they were nice enough to let us do a bit of laundry in their basin and had a great spot for hanging it up on

good laundry service

their laundry was slightly expensive compared to full-fledged laundries

good location, nice quiet inside room. small deck upstairs to dry laundry.

kitchen needs more utensils

we did laundry and it came back same day

the shower was strong and hot, breakfast was amazing with a selection of hot meals every morning

great huge suite with fireplace, room 7, comfy bed, awesome breakfast and staff.

no air conditioning, weak wifi, surly manager other staff were excellent.

perfect location, quiet, friendly staff and super fantastic breakfast