breakfast that is included is incredible, the cabina was amazing with the most incredible views,

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast

breakfast with a view of the volcano was pure paradise we could have stayed another week

facilities are also extremely dated, spa looks worse than a hole in the wall asian spa in nyc

beautiful garden, roof terrace. good breakfast.

not to mention there's a pool in the lobby itself

breakfast was awesome, and the staff was super nice and helpful and the bed and sheets were super

great staff, great facilities, great bedroom, great massage, great breakfast

also the pool isn't huge, has very few sun loungers and plays pretty bad music on a loop

by the pool for over an hour and no one offered me service, despite their website saying there was

the complimentary breakfast was fine but minimal given the cost of the room

only complaint if i have to have one was the breakfast isn’t good

we liked the pool area to relax, but didn t see any service

enormous room, nearby a shopping centre (large supermarket) and a very nice fresh breakfast!

slap dash breakfast, no list available and non of the staff speak any english so a little difficult

breakfast was good, very quiet hotel.

breakfast was pretty amazing, the staff was wonderful and it was really clean

like a text whether we want the room cleaned, providing an extra blanket, and the freshly made breakfast

you get to use all the facilities including a gym, sauna, jacuzzi, and three pools

people who were booked could not have breakfast until they were checked in which was 3pm

i had something booked 2-4 and when i came back the hot tub was located inside the gym and closed at 6pm

great place, wish we had more time. the heated pool with great scenery was amazing.

some people brought in kids to play and that was annoying that the staff did not ask them to monitor and leave

the hotel and rooms are nice but the highlight is the small interior plaza for sitting, eating breakfast,

parking place is a excellent

the breakfast was delicious as well

things we liked about the hotel: clean rooms, hot showers, drinking water provided, good wifi, delicious

breakfast is prepared fresh to order and her omelettes and the homemade marmalade is fantastic

breakfast was good the location was excellent the staff welcoming and helpful

the spa was quite lacking in appeal.

the breakfast was delicious and they let us leave our bags while we did the acatenango trek which was

also missed breakfast because it started too late for

breakfast was included and very good every day we had it

the outdoor area, with its small heated swimming pool, was a wonderful spot to sit and relax

pool to cold

pool very small

private parking lot was available though it was small, it was convenient

have a very nice swimming pool

no parking site.

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

wifi was spotty so watching tv at night was frustrating

parking is 2 blocks away (plus they have free transfer)

of their way to help us - we had lost a bag and they retrieved it for us, they took care of our laundry while

hotel had onsite laundry service, which was convenient, though a bit pricey at q10 per pound compared to city

i don t recommend booking a shuttle or doing laundry through the hotel

reasonable laundry service too

laundry serv is available for a small fee

room, friendly and competent staff (they actually separated our wool from other clothes at the laundry), lots

free breakfast, staff was friendly, room was clean every day, & free parking with a big gate & security patrol

kitchen is there, but there are no utilities to use it, not even cutlery

building nice peaceful location, nice staff, everything was very nice apart from that the wifi was dreadful

staff, nice building with garden, good furnished and cared rooms, nonstop reception, good wifi

a 5am start), and their laundry service was quick and could be done overnight

after long travels and unreliable wifi all over belize and guatemala i booked with el carmen and had a great

the way the bill was itemized to reflect food charge (breakfast advertised as included free), wifi charge, though

good wifi

location serving food take long time because kitchen downstairs

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

the front desk arranged airport travel and laundry for us

the pool is awesome

someone from reception said they didn t have the receipt of the payment, she reach us at the parking lot and

the pool was cold, but a lovely place to dip our toes after a day of exploring antigua.

very nice room, good location, good breakfast and free parking

wifi and cold water!

breakfast started at 7:30 and was delish

pool too small, expensive room.

the best part is the hotel offers free parking

only complaint was the room next to ours there was a young family with kids that were pretty noisy

staff from the front desk to the person in charge of the parking lot

pool wasn t working properly, it had an algae buildup and was quite dirty, which was

the villa is wonderfull: colonial design, large territory, not a standard pool, good kitchen!

my room was right above the laundry room, don't was loud at times

laundry is located just 1 minute from hotel

we used the laundry service the hotel recommended (and is affiliated with) and one shirt was damaged

the wifi became an issue as i work from home. other than that the stay was excellent

the place it s beautiful, clean and the breakfast was delicious

good laundry service around the corner called 'cafe siete' if you need it

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

laundry service just around the corner as well

wifi poor at times

wifi

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

loved that the parking is onsite and that an amazing breakfast is included

small parking lot

the parking is very small

we love the hotel, the style, decor, location and breakfast! the garden was huge and beautiful!

the pool was a bit small

) my daughter and i had breakfast on the rooftop terrace each morning (wonderful views of the volcano and the

building and rooms, super well styled and comfortable, amazing breakfast (menu vs just tipico), staff was all

breakfast was great

added bonus is being able to use the pool/grounds and gym at the hotel across the street

the location was fine and the laundry service offered was good.

wifi non-existent

chair in room, no closet, wifi sketchy, bed not comfortable and hair all on sheets, didn't look clean

wifi did not work in the room we were in and got an immediate upgrade

no hot water, jacuzzi didn't work, no wi-fi in rooms, no room service, no cable.

they also offer meals, laundry service, and airport shuttle although all three are extra cost

they have a own laundry and they wash everything after a customers visit - even the blankets

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice

they do laundry on site too for a very reasonable price which is very handy

there was a broken window that didn't open and one window that opened into the laundry room

great location. lovely staff. laundry was done very well.

nice staff, kitchen, and communal seating area. wifi worked well. clean linens.

unreliable wifi

the kitchen is located in the lower terrace with a fridge available for guests and a supermarket just

the hotel is in a perfect location 2 minutes walk from everything, market, supermarket, laundry and restaurants

in room 101 i stayed, it was close to reception and laundry area so hear washing machine as well

the only thing was the wifi signal that at times was slow and would not connect at times

nice, clean rooms, very quiet. wifi was perfect too!

the wifi worked really well & there was a smart tv in our room

the staff were really lovely and breakfast was great

but if i have to make a suggestion i would say to include maybe a few more options in the breakfast

the wifi could be improved but it is not the worst.

the garden, the pool, the hangout room, the terrace, and your room (even up to the bathroom) are all beautiful

it s palatial but also boutique and unique, has a gorgeous sitting area, a cute pool, and incredible terrace

i also got completely ripped off with my laundry and charged $120 for a few

room for without knowledge was right next to the kitchen and just a few meters next to the street and right up

there s a great restaurant and bar and the staff were friendly and helpful

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage

room with small kitchen which was very helpful to have

great hotel, good location and cheap laundry service !

location, very clean and regural room service, hot water, very friendly stuff, quiet and

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either

no room service or other amenities , no water to drink

wifi would sometimes cut out, but it was good for the most part

friendly and helpful staff, fast laundry service

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and

coffee and cake are always available and the staff helped us with laundry and even ordering a pizza

free laundry

breakfast is great

location and facilities. renewed classic palace. great breakfast

breakfast was not included

location, cleanliness, the place, it s pet friendly

rooftop terrace is amazing spot to drink fabulous mojito s or sangria expertly made by the bar and gaze at

it s a complex for weddings or celebrations where the family could stay, they don t have pool or nice

breakfast was very good

our room was across the street and we had to walk there from the pool

personnel are friendly and courteous, miss blanca already knows my kids and she's is vere kind to them and always

kid and pet friendly. very clean

happy hour at the bar could have been longer ;)

we used the spa every day while staying there -

good breakfast included with a great view of the volcano

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

place was really clean and the staff was amazing, i never had a problem with the wifi

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

very good breakfast

they did change the room, however it was right next to the laundry room which meant

laundry service was the worst

wifi sucked

limited facilities like no spa or pool, bathroom could have been a bit more spacious

made it seem like there was a pool, but pool is at another location 3 blocks away

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

the wifi there was very fast compared to most other hotels and locations in guatemala

pet friendly can improve

the wifi sometimes stopped working for a few minutes but then it was good again

also they charge 40q a lb for laundry which was literally outrageous

after the upgrade, wifi is not stable enough for videoconferencing

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

the cable and wifi were free and rather reliable

laundry service is fast and a great price

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

laundry available per bag, small or big so not per piece

placed next to public coffee and laundry room

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting

fair price. good and speedy laundry.

laundry for a reasonable price

they even offer a cheap laundry

basic kitchen and a very good and fast laundry service

they also offer a laundry service which was quick and well priced

great price for doing laundry

good customer service resourceful and friendly my laundry was done ( for a fee)

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

quality cotton bedding and there are laundry

wifi did not reach to room 9, couldn t work / use google maps or message or anything

it is possible to pay for laundry services

wifi didn't work well up there but an awesome view of the volcanoes when the sky was clear

ala cart breakfast very good

staff was very friendly and helpful and the included breakfast was excellent

beautiful garden! good breakfast! very quiet area.

good location, nice quiet inside room. small deck upstairs to dry laundry.

good laundry service

their laundry was slightly expensive compared to full-fledged laundries

they were nice enough to let us do a bit of laundry in their basin and had a great spot for hanging it up on

access to the kitchen was nice

was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry at a very

this place has a great location, helpful staff, laundry service, good security, and a great value

they also offer a laundry service with fair price

for an extra charge they did my laundry and it was much appreciated

laundry was expensive and we had to pay some random quetzales, they couldn t even say what for

are basic but clean, smells like fresh laundry as soon as you enter

even they don’t offer breakfast, they have common tables, microwave and coffee for self service

breakfast or at least free bottled water & coffee in the morning.

breakfast was delicious and the location is great

was very friendly, the facilities were clean, and breakfast was very yummy

staff, rooms, atmosphere, and breakfast were all great

breakfast was extensive and lovely, freshly prepared every morning

big clean room, huge comfortable bed, clean bathroom with hot shower, the included breakfast was delicious and

good hot breakfast eggs, beans, plantains, assorted breads juice and coffee

wifi didin t cover the room

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

they offer laundry services for 3-6 euros, depending on the load

the laundry service shrank/damaged my clothes beyond repair

couldn t do laundry because it was saturday night and there is no laundry on sunday

speedy laundry service

the laundry service is high recommendable

cheap laundry, it was actually cheaper than nearby laundry places

it had wonderful kitchen and laundry facilities

they have laundry service

the did an excellent an efficient laundry service as well

they offered laundry service with a affordable price

nice location, cheap laundry service, balcony off lobby

they even had laundry service which was really helpful to us and even had the facility to clean your shoes

we used the laundry service which was very quick and the clothes were lovely and clean

laundry service across the street and center is a block away

they also organized our spa treatment, which was exceptional

the hotel s restaurant is fantastic, as is the spa that operates out of the same building

the breakfast was delicious

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load)

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back

laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal

friendly staff, cheap breakfast and laundry

location, on the edge of the city centre - walking distance to coffee and laundry facilities

and the wifi generally worked pretty well, too

room service - no silence policy after 22h00 and before 07h00 - no hanging space for clothes

you can getvyour laundry done across the street

wifi rarely available in second floor room

breakfast included was perfect

breakfast each day was delicious and the garden & volcano views

we stayed 10 nights and were very happy with the comfortable bed, hot shower, breakfast and cleanliness of the

location is good, breakfast is great. employees friendly.

they send you a what's app message as to when you want breakfast so it's always freshly made and hot

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

the room was clean and comfy and breakfast was good

great location. wonderful breakfast. very helpful staff.

the tv got all sorts of channels, and the wifi worked well

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

the room off of the bar is noisy

they have laundry available

we also used their laundry service and it was extremely fast aswell as cheap

we used the laundry and spa services, both were super great

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

the bed was very comfortable and the breakfast was lovely.

laundry service and the beautiful garden and seating area

excellent laundry service (the best we had in 3 months in central america

is a very small thing but hotels often use too much smelly laundry soap or fabric softener

only thing was no iron in the room or laundry service. we managed.

laundry service and attentive to things

expect clean bed room and nice breakfast and working wi fi and someone opening the door when you come late and

very noisy, bad wifi. cold shower. no clean towels way too expensive for what you get

breakfast varies every day and it is served in the garden if you prefer

wifi was a little in an out and the room was a bit small for four people

the location was excellent, and the breakfast was delicious

the wifi was pretty terrible too

i expected wifi, but the one provided was working for 2 min in the main hall about of 15 min blackout

breakfast was a let down

wifi was not working most of the time or more than super slow when working

when i asked for the wifi password, again he was very rude and took my phone out of my hand to enter it, which

the continental breakfast isn t continental by american means (in usa a continental breekfast is an

i emailed before checking if we could have breakfast at 7am because we were climbing acatenango at 7

there's a restaurant and a bar at the hostel

while breakfast was included in the very affordable room rate, the restaurant was quite expensive if you

the breakfast included - oh my, was delicious

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

15 - a dingy room at the very back, noise from the laundry next to it

even the wifi signal is low

there is a bar next door and you are in the party until they close around midnight

wifi. variable. dropped al 3 of my devices frequently.

coffee - quiet and great view from the roof terrace - big room, fresh bed sheets, tv, great wifi, comfortable

nice and clean rooms location access to kitchen roof terrace good wifi

wifi was very stable and fast

good wifi pretty bedroom comfy bed helpful staff - readily available

clean facilities, friendly staff, comfortable, and great wifi

also, the parking spot provided is only in the cabin

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

they drove us to and from the center of town at no charge did our laundry in just a few hours and even gave us

our room came with breakfast and the breakfast was really good

hotel s decor is amazing, and the breakfast was delicious

the hotel provided wonderful hospitality and served a delicious breakfast

breakfast was great. location was good as well.

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

wifi not real fast, but strong enough

beds were hard as a rock, wifi did not connect to room.

the beds, showers, ambiance, wifi and daily filtered water were great

parking lot leaves you wondering

staff were helpful with all our questions, organising tours, laundry etc

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

clothes came back from laundry looking worse than before

laundry service good

laundry service offered

really enjoyed the coffee in the room too + the laundry service

there is a great and reasonably priced laundry service

size, shower was excellent, coffee machine ready to use every day, staff was kind and helpful, breakfast was

wifi was a bit slow

there was a grip bar in the shower but was installed on the outside and made no sense

excellent and kind staff, good breakfast, comfortable rooms.

wifi didn't work in the room at all

i enjoyed breakfast too

breakfast was great

wifi doesn t really work in the rooms

we did laundry and it came back same day

the breakfast was very good - probably the best hotel breakfast we have ever had

breakfast was included in the price and a variety of options were included

tasty breakfast

reserved a suite, the reservation said the room had a private balcony, a sitting area, fireplace, the images of

laundry was a little expensive although convenient

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

horrible wifi

wifi not good

the wifi is almost unusable

breakfast each morning was a highlight, eggs benedict & fresh juices impeccably served to our table

parking is not on the premises

beautiful, impeccable, nice staff, amazing breakfast

the breakfast was great

hotel is well-maintained, the rooms are comfortable, and the breakfast is excellent