housekeeper picked up my laundry bag of clothes when cleaning and they said they couldn't find it and that was

great location. great bar and restaurant onsite.

shower and no pool and spa as advertised

the staff at the bar and restaurant were amazing and karen from room service was great too!!

room service food was very good

kitchenette was too small for a hotel with a reputation as embassy suites

the breakfast was good and the staff was very helpful and friendly.

pool/spa was closed which was not mentioned while booking and about 90% of the reason we went

all the attention went to the bar area

and kitchen staff was unbelievably rude and nasty when me and my family tried to get breakfast

room, breakfast & location.

has a pool

inside pool and jacuzzi and bar

the hotel was very clean, modern and convenient to walk downtown. hot breakfast was good.

the staff was very accommodating. we needed a late check out and they made it possible.

the sink in the bathroom had a slow drain. no coins for laundry facilities.

there were kids running around the hotel corridors in the early hours of the morning.

i like the small bar and bar food that you have to offer. staff very friendly

the location, free parking, and that it had a restaurant and bar downstairs

loved that they had a bar inside.

i loved the pool area

hotel is clean, staff is accommodating, and the scheduled pool/gym times are superb

place was very nice good location comfortable indoor pool but the kids said it was cold nice lounge area and

in room 517 both nights woke up to low noise which turns out there is gym on 6th floor second floor someone

wanted an indoor pool for kids

kid friendly, lovely pool, laundry on site, great breakfast options, lots if snacks, drinks, and alcohol available

only thing i didn't like was they didn't have a vending machine in the laundry room to buy laundry detergent

the location is perfect. love the pool. love the laundry are that is offered.

there is a guest laundry room with a washing machine and 2 dryers, a small fitness gym, a huge pool in between

breakfast was nasty and the attendance at on his cell phone back in the kitchen the whole time we were trying

also, the washer/dryer in the laundry room wasn't very clean

breakfast, room clean, laundry

no indoor pool

there was white stuff floating in the pool, but i was later told it was chlorine.

favorite part of our trip was breakfast with swift

helped me with my laundryud83dude00 -having a starbucks in the lobby -use of a lobby for gatherings -cleanliness

the laundry machines are very easy to use, and the clothes can be treated very clean with fond flavor

meth heads sleeping in parking lot

fun way to do breakfast, great fitness center

the breakfast and bar were so good

was good, they cleaned the room everyday, breakfast was fine, the good thing they have laundry room mostly hotels

laundry access on floor by the vending and ice

the breakfast was great and bed was very comfy.

the breakfast was great

pool was not open

liked the fact that they had a laundry room other than that there was nothing good to say about the staff or

parking lot too tight. smelled horrible for a non smoking room. upgrades needed.

very disappointed with my room booked non smoking was given a smoking room linen very dengy bathroom to

there's smoking rooms available

booked a non smoking but they gave me a smoking

guest directory indicated that there is guest laundry but failed to mention which floor it was on

guest laundry out of service

laundry room was not working

slept right next to the laundry room, which disturbed my sleep often

she s saying this while i m trying to conduct a transaction with her to it some laundry detergent

the laundry room was a nice amenity

smelled like mildew, trash in the hallways, laundry in the hallways

smart tv, laundry facilities, kitchen, allows dogs, safe. staff was very kind.

quiet, front staff was very friendly, parking easy

the kitchenette was nice. the staff was nice and accommodating. the beds are comfortable.

like that this place had a small kitchenette, hot plate full size fridge

kitchenette was not accessible for a wheelchair

the kitchenette full size fridge

location and kitchenette

i was assigned a room right outside the laundry facility

not like parking

most of the parking spaces are a little tight.

loved our room, pool and breakfast

great parking

somehow the staff lost a whole load of my laundry.

location, comfortable beds, nice flat pillow, laundry

ain't no change machine in the laundry room

you can hear guests talking and people constantly talking loud/arguing in the parking lot late night

parking, there isn't enough parking for the amount of rooms they have

breakfast was great-clean, stocked with many choices, and was delicious

lots of choices at breakfast

wish had a nice breakfast for the amount we paid

breakfast lacked alot in choices

breakfast was your average hotel breakfast but the staff was really nice and the room was dope

has a laundry facility

the pet fee that was not quoted online was $50, way more than what we have typically paid

wish the pool was heated other than that you can t win all still plenty of fun things to do for the

friendly and professional, the beds were sooooo comfortable, the price was right and a great hot breakfast every

spent the night talking by the pool

we got to do our laundry and the food was just fine that we purchased in-house

quiet and clean. friendly staff. loved the laundry availability

guest laundry facilities were very old

facility this nice needs more parking, especially when there are multiple events happening locally

breakfast was not available by 7:00 (scheduled for 6:30) because the kitchen staff was not in by 6:40

additionally our room was licated near the laundry room and elevator leading to additional noize

anyways ms lady, the housekeepers, the laundry lady & all the ones that ms sabre my service animal

the staff was by the laundry smoking cigarettes

visit third floor, total disappointment, lack of cleanliness, no ice, soda machine not working, laundry room a

clean + great value + staff accommodated our request to be near the laundry room

everything else. especially the very affordable laundry room.

pool was cold

poor wifi signal and terrible breakfast

small parking area

hotel was way too pet friendly for my family and i

resident who left there laundry in dryer for hours knowing i was waiting to dry too

guest laundry was great and inexpensive

the gym was nice and the indoor pool looked clean

breakfast was delicious

heater on the pool wasn't working, but they made arrangements for us to use the pool at the hotel next door, so

laundry, pool & exercise room

more parking

was what appeared to ve a homeless person using the pool with all their luggage with them laid out poolside'this

breakfast was really good and hot.

property does not have parking; if you were hauling a trailer, you had to disconnect your

quite, guest laundry, friendly staff

laundry room is also convenient

hot tub could have been hotter. bar closed earlier than we would have liked.

drink in fridge, shower not cleaned, carpet not vacuumed, parking area occupied by large storage containers

the bed was wonderfully comfortable. the food from room service was excellent.

no laundry soap available for 4 days. parking lot not the best.

wifi

fitness center good but indoor pool not available

was advertised as having a restaurant and bar

the bar was expensive and had limited hours.

laundry room took my money to dry

laundry facilities, love the staff, their very nice & professional

room location breakfast pool laundry staff

nothing was working...pool and no laundry room

not working, gym not working, laundry facilities not working, vending not working, given one roll of toilet

i love that the hotel is pet friendly although it doesn t seem like it with how clean the room was; everywhere

the staff, including those serving food at breakfast, housekeeping, front desk in the middle of the night, we

clean, close to family, close to shopping/restaurant, elevator, lots of parking

the breakfast and staff were very good

and parking lot was well lit and easy in and out

were laundry is ay

there s also a guest laundry that s really convenient for us so we could wash our laundry from work the

have very cost effective guest laundry

convenient, comfortable bed nice pool

they don't have breakfast except on the weekend and the bar was only open on the weekend

just happened that we were assigned a room (216) next to guests laundry and unfortunately at very late night

mentioned the lack of breakfast, but due to covid they are working it back in

their website stated hot breakfast. fitness center and newspapers each day. none is true!

i also was told no pet fee and they charged me $50 for 2 pets

breakfast was amazing

the gym: non-wirking scale, tvs on treadmills did not eirk

breakfast not ready on time.

free breakfast, comfortable beds, clean rooms, nice bathroom, helpful staff, free parking and wifi, near rise

new hotel, great location near fun restaurants, quiet, kids enjoyed the pool, standard hotel free breakfast,

location, easy parking, staff, surrounding area had everything we needed and easy to find

room, pool, and the breakfast was great

they need additional handicapped parking. they only have 5.

needs more disabled parking

more to choose from breakfast

cooked breakfast, continental,fresh fruit, fruit juices, yoghurts, coffee etc

clean, great room, good breakfast!

definitely need more parking.

clean, courtesy, great breakfast, breakfast attendant was awesome

every sraff memeber was so kind. rooms was spotless and the pool was in working order.

location was perfect. close to the highway. hotel was quiet and breakfast was very good.

more towels in pool area but just swam longer till more got there not a big problem

breakfast was great, there was ample breakfast food available to pick from

nice gym and indoor pool. people at desk very pleasant.

my room and the pool.

breakfast was just average but hotel was busy.

my room and the public areas in the hotel was very clean and the i loved that the pool was well maintained

this property would have scored a 10 had their pool been open. i wish they had warned us.

the website stated that the pool was closed but did not mention the gym, which was also closed i've stayed in

gym facilities- small room dated equipment

the lobby bar is a great feature to help tie it all together after a long day of work

breakfast was delicious and well maintained

the included hot breakfast included and made for a great start to our day

quaint antebellum architecture, free parking, large size room, cordial and helpful staff

dinner at bar did not live up to many past dinners at bar and restaurant....

there s a bar and restaurant so you don t have to travel anywhere else, breakfast is served in the morning

breakfast could offer a little more, also only one washer and dryer in laundry facility.

front desk person was doing laundry too, didn t have clean washcloths the first day

the laundry room dryer was out of order, and it doesn't have a pool or gym

sounded like they had kids by all the noise which was uneasy, i’ve never been to a hotel where you can hear

didn t know there was a pet fee

would have loved a better breakfast menu to choose from.

the breakfast was wonderful and the location was nicely located right off of the interstate.

plenty of parking

i would have loved to use there pool and have better breakfast options, but with restrictions, it is what it

i did not like that the pool wasn't open and the breakfast didn't have much flavor.

the parking was the only thing that was ok.

breakfast service available, they only have coffee

area was not safe in the middle of the hood and every time i pulled in the parking lot i was bombarded by junkies

no protein at breakfast

the hallway smell like marijuana on the one on one hall, when it was a no smoking area and clearly have sign

very good staff, good breakfast, very clean, up to date facilities, great value.

pet friendly, clean, location, quiet, comfortable, indoor pool, proximity to sturbridge village,

yes, the pet policy does not meet our needs. need to allow more.

we appreciated it being pet friendly

50 dollar charge for a pet pillows were on the hard side no place to eat within a mile or two

continental breakfast lacked eggs/bacon or sausage - otherwise breakfast was good

breakfast was okay

got to say for the dollar value it's a great value staff was extremely friendly breakfast was freshly set out

super friendly staff, nice breakfast for free

more breakfast options

very good, clean, new, good laundry, good staffs, friendly.

no detergent machine in laundry area ahhaha

parking, felt a little afraid to go out at night, due to strangers hanging out in parking lot.

well lit parking; good breakfast

full garbage can near the pool, even though there were only 3 people at any time.

their laundry

my biggest pet peeve was that i am a wyndham rewards member and i tried to book directly through them and it

kids woke up with bites but not sure if bed bugs or not

loud obnoxious noisy inconsiderate neighbor kids screaming from the moment walked up to door at 10pm once the

everything else. big beautiful room. nice pool facility.

we are required to clean items used in the kitchen it would have been nice to be supplied with paper towels or

the space in the room. loved the kitchenette. the bed was comfortable.

plenty of space and great to have kitchen with full fridge

full kitchen

what a surprise to open the door to the room to find a small one bedroom apartment with full kitchen, bath and