your pet friendly,but don't enforce clean up from owners. laundry on site,but to costly.

go up on long term guest,laundry is to high

laundry facilities were the only hiccup i had

thus is my wnd token staying and no tv working 3) laundry machines have been down 4) no ice in the machine

feel comfortabl going back into a room after after paying $600 staying there and they stole my laundry i'll

the laundry room was filthy

the laundry area was a pig sty

this is the only time i have ever been told i had to caddy my own laundry

kitchen supplies (dishes/ utensils/cups); laundry equipment broken or dirty; police came door to door for

laundry is too much $$$$$

the laundry room could use some attention.

space, modern, provide breakfast, enjoyed the pool with my little ones, gym, kind staff, brought stuff needed

having a pool is an added benefit although i wish it were a bit bigger

there was also a gym

breakfast with lots of options

such as laundry and dry cleaning were not made clear to me, i would have taken advantage of had i known

there is no on-site laundry room and therefore i had to find a laundromat to go wash my clothes

no laundry ! crazy !

no laundry machines

lots of parking lot, front desk lady very friendly, good size room, clean and what i expected

laundry facility

cost $6 to do one load of laundry

run down - not very clean pool was not usable-under maintenance laundry facilities did not include a

good hot tub/guest laundry/breakfast

they had a laundry. rooms were spacious.

i would have gave this an 11 but the laundry machines were out of order so i gave a ten

(like the last guests had just walked out as we walked in type, filthy) the laundry room was out of order

there is also a laundry room which was nice to have in between travel tips

in a work the laundry didn't work they going to have breakfast i was checked in by a new employee and i gave a

room smelled like cigarette smoke, laundry machines were broken

the staff was very helpful and the ability to do laundry in peace

gym looked great but didn't have time to use

the gym was closed due to maintenance.

great staff, great hot breakfast! hot comlimentary coffee bar was great too!

breakfast was very good every morning, with a nice variety

the laundry room and self-serve food area was a huge bonus

the laundry room had a a decent amount of machines and was free

convenient location. great rooms. laundry.

very nice units. all updated and modern. pots and pans are in the unit. free laundry

the laundry was free and there is a self serve store for food, medicine and personal items

the breakfast on christmas morning was not so good !

breakfast sucked

location was good. the free parking was also a great addition. room was spacious.

great breakfast. very nice and helpful front desk staff

pool was tiny (like a swim spa size), and gross

the laundry room and machines were very dirty

the staff was using what i thought was a guest laundry to wash towels while me and another guest were trying

directions to the laundry room were a bit confusing

laundry available 24/7 snacks also for the kiddos

it was very nice to be able to do my own laundry there

pool was old and small

front desk staff was awesome. breakfast was good.

pool is small - more like a soaking tub. value for the stay didn't add up - too expensive.

the gym was open, cleaned often and had great equipment to use

malfunction (they did move us to another room within 15 minutes when we reported this); pool is a little small

but i had to spend 4 hours moving rooms and washing laundry

laundry facility was good

the pool was great and laundry

$4 in quarter's to do one load of laundry

i loved having a washer and dryer on the third floor to do my laundry

i was able to do laundry and got a wonderful night of sleep in a giant super comfortable bed

had a hard time finding someone to break a dollar for quarters so i can do some laundry and after i was able to

they have a nice laundry facility

did use the phone and the laundry facility while they're there

i also enjoyed the free wifi and the great breakfast they offered

laundry facilities were new and were nice

breakfast was good, there was only one somewhat strange choice for meat: andoulie sausage and day

my little kids were scared and she left the elevator open still and found out the day we were leaving we

pool was freezing

size of the room, equippped with full kitchen, 2 rooms with each a bathroom, fireplace.

i like the gym facility but they could check to see if there are towels and water cups

there is a breakfast bar with outrageous prices for meal items

provided early check in

we couldnt use the wifi. i was extremely weak and we weren't able to utilize the service.

readily opened up the coffee bar during off hours

a former safety and life safety officer i noticed a fire extinguisher in the laundry room on the first floor

laundry was cheap and very convenient

loved the cozy bed, balcony, outdoor pool, and room service.

location, pool & gym

pool, gym & bar

jackie at the bar was the life of the night

would have been helpful to offer breakfast as an amenity

tailgate party on the rooftop and in the evening at the bar or restaurant or in the morning for breakfast

ask for extra towels they never bring one , my internet was terrible they promised a continental breakfast, but

the rooftop bar had a nice view and good tailgate party before the game

breakfast was good

the hotel location worked best for my travel needs. the breakfast was also very good.

breakfast was out of things and not replenished in a timely manner, ice machines not working, did

breakfast

the hot tub and pool not up and running or even working

had laundry facilities, but of the 2 washers and 2 dryers, 1 of each were not working

the laundry facilities weren t working :(

explained and apologized for no breakfast due to covid- signage very visible for how linens and laundry was

the laundry room was broken

my kids love dinosaurs so this was fun for them

the washer and dryer in the guest laundry did not work

laundry facilities, nice fields for

laundry facilities were out of order.

no working pool. laundry out of order.

dirty laundry, vending room & walk ways

ned more machines in guest laundry. only have 1 washer/dryer.

there was drunks in the lobby and were bothering us as we were trying to go to the laundry room

we did not receive any room service on saturday

comfortable and nice pool/gym

com it did not state that there would be a very expensive pet fee, which was non-refundable $100

the laundry room was messy. the elevator needed to be repaired kept opening and closing.

no laundry that was working

really breakfast should state continental - hallways very dirty but the room was pretty clean- laundry facilities

most of the laundry machines were broke they need new ones.

one night, while doing laundry, some lady that acted like she was on something or had severe mental issues was

price and clean room. laundry room was convenient

had to go to the nearest laundry mat and rewash my load and dry it

no one came to pickup laundry, or trash in the whole week i was there.

no wifi

pool wasn't open, however there were arrangements made with the residence inn to use the pool.

breakfast was good

we also heard our upstairs neighbors late at night walking around, which isn't ideal with kids

the rooms are all studio apartments. has indoor pool and free breakfast.

hot water during our stay so we were unable to shower while there and also unable to utilize the pool/hot tub

breakfast was just a sack breakfast with no nondairy choice.

there was no breakfast or pool or business area or laundry

accidently left my dirty laundry with designer jeans and a brand new pair of sketchers, i bought the day before

clean,good parking, price on laundry was good,$2 to wash and $2 for drying

maybe just list the time the laundry cycles (washing & drying)take to completion

laundry no pool no hot breakfast poor wifi there was one front counter person that was very nice

they switched me to the room next to laundry room and ac didn't work

they had a coin-operated laundry room, which i needed (and used).

also my room was next to the laundry room for the entire hotel

parking lot needs a bit more care by fixing asphalt, painting parking spaces, more efficient

breakfast

gives me a room in the first floor between the laundry's and the kitchen

the laundry bag was only big enough for socks & undies

breakfast was good. late check in the gentleman was very nice

excellent service, hot breakfast.

smelt like smoke, drug dealers in the parking lot

one time they d be working the desk, and an hour later, they were doing laundry

laundry area was conveniently located

bathroom extractor made noise when it was on for a while, the pool water was very cold, these are only

free wifi

had three rooms for three nights the rooms were very clean and comfortable,we loved the pool and great breakfasts

no breakfast only coffee in the lobby area

no breakfast as advertised

people had to get ice on the second floor in the guest laundry area

also, the wifi needed to be refreshed multiple times a day

i can t complain about anything except for maybe the breakfast

location, breakfast

breakfast is good! the room is nice! although the bath tub is too small

everything because i couldn't get in my room and plus i was to far away from laundry area.

lot's of weirdos hanging in the parking lot

cigarette butts and trash on every walkway, in the parking lot, outside of the rooms

the breakfast was great!

the following day, i had breakfast offered by the hotel

there were no laundry facilities and that their internet wi-fi policy was you had to purchase it separately it

i hated the fact there was not a way to warm meals a microwave in the office or laundry room would of made my

microwave in the laundry/ vending area

she also couldn't find a key to get in the laundry room to get me any

microwave was taken out of the vending and laundry area due to cdc rules i was told maybe they need to add

also, hotel has laundry option if need to wash any clothes

pool facilities stay open until midnight

came with a dog and their pet charge is $75 and non refundable

location, friendly staff, free parking

the breakfast was great and the gentleman serving breakfast was so kind and helpful

breakfast was good

and the pool was super warm my kids loved it

very clean hotel! the breakfast was delicious!

bar was just right

the pool room was exceptionally hot, like a sauna.

laundry room only had one or two machines, but was not an issue during our stay no

the hotel should provide a menu on the morning or leave guests cook gluten free breakfast for kids

breakfast was different because of covid and gym was closed as well.

the bar and grill across the street was delicious and reasonably priced

seemed a bit pricy for a pet in a pet friendly hotel

laundry room for guest use was clean and had soon room to fold as well

they have a nice indoor pool, hot tub, exercise room, laundry room that is open 24 hours, business center and

laundry room is locked all night, and $3 in quarters per 45 mins per machine, had to run the loads

wifi

pool was warm and the hot tub was hot

were placed on the first floor across from the laundry facilities and near the pool and fitness room

we did have to ask for several items, like a blow dryer, tissue, laundry bag, and toilet paper, but the staff

the juices were watered down, and the kitchen staff was unhelpful

good breakfast, great staff and great gym, pool, and location

wifi is ridiculously slow during the day

i ordered room service and it arrived quickly

room service was incredibly fast, and the food was delicious

burrito included in the service charge was tasty and a nice perk, as well as the free teatro shuttle that was

no bar avail. restaurant closed.

on the day we went (sunday) restaurant was only serving bar snacks, but the hamburger was delicious

very well equipped gym and nice place around open swimming

it has a spa, outdoor pool/hot tub and steam shower

we ordered room service, twice

no room service even drop off was bad front desk and valets were fantastic

shuttle not available in the mornings because of poor bellman staffing, were offered to wait for 1

she refused to give us laundry bags and gave us attitude because she was and i quote too stressed

laundry room is super convenient as well, although it cost 2$ per wash and 2$ per dry + detergent

good laundry room

although we didn't use it, the laundry is really useful

no pool. bigger laundry room would be nice.

we stayed with our 2 kids and the staff couldn’t have been nicer

a better room service after a long day of flying would have been great

nice design, comfy bed, nice gym with peloton bikes !

wish that there was free wifi for everyone, not just ihg members

moreover, the restaurant serves excellent food, and the bar boasts an impressive selection of premium liquors

the hotel had a laundry room, but didn't sell any detergent

also it was very useful they had a guests laundry

we kindly asked for a quieter room and were put in a room next to the loud laundry area and elevator

i loved the lobby bar and restaurant

plus, you can call room service for breakfast and get it brought to your room if you don't have time to go

everything we needed was available, especially the guest laundry was a plus

pool is too small and doesn t have a kids size, also i saw the girls working in the cabaret in

aj at the omelette bar was excellent. friendly and professional.

staff was polite helpfull very freindly room nice and clean quite area nice pool/ gift store nice lot attendant

loved the early check in and the upgrade

laundry facilities-driers work poorly (don't get hot)

they have laundry facility but it was out of order during my stay.

had everything we needed for a stay. cute kitchen, comfy bed.

the free breakfast was great and the hot choices changed daily

the sites are clean and kitchen has everything you need.

free laundry a surprise

free laundry and kitchenette

liked having the kitchen, doing laundry for free and the bed was very comfortable

laundry facilities were a bonus

there s free laundry, gym and pool which was a bonus

hotel is in a good, convenient location, and it was great to have a bar in the lobby, as well as the ability to

we got upgraded for free and they also offered us a late check out

and early check in for marriott bonvoy members, i was able to enter the room at 11:00am, which was

food facilities in the hotel - small breakfast bar - cooked breakfast, pleasant way to meet new friends

walking distance to places like the convention center of the 16th street mall' nice bar in the lobby

wanted to do laundry at facility but they wouldn t supply quarters

have cockroaches in the basement where people do their laundry

the laundry area is awful. the walk to the parking garage is extremely creepy.

guest laundry was clean and convenient

front desk communicated really poorly and no free wifi

amenities are clean and they even have a coin laundry that you can use at cheap price (around 2usd per use)

over my 16 days stay, i even did my laundry there by the washing machine provided by them

was equipped with everything needed including laundry facilities

had to jump over trash bags and laundry to access stair well

can't get exchange for laundry

nice rooms, nice staff, laundry facilities for guests.

i used the laundry facilities and there was an error with the washing machine

also, laundry/dryer machines available 24 hours

onsite, cheap laundry facilities

location, bed, quietness and laundry facilities.

- laundry room had 1 dryer working during my stay

laundry at the site was another plus to keep our clothes clean

the facilities namely the gym and laundry services were good

used my phone hotspot rather than unsecure wifi

the tempo bar and bartender doug were so hospitable- loved the tvs that played nfl games and all the sitting

also we were hoping to do some laundry after a couple of weeks on the

pool and hot tub were closed because they had a big group of kids staying

great staff. beautiful spa lovely lap pool and hot tub

like how they offered free wifi also

amazing place, location, wifi, facilities, city view

in fact the hallways had trash, laundry, and miscellaneous items thrown around

laundry, the room, and the staff.

you have a lot of laundry to do, i d recommend using a nearby laundromat for convenience, as a couple of the

fitness room was great and laundry facilities clean and well

there is laundry and a gym in the basement

the location was great! i also appreciated an early check in and out time.

i received an early check in and the staff was attentive to their mistakes. i got some good rest

the staff was amazing and the onsite restaurant, tequila bar and their staff were amazing as well

wonderful in hotel bar with food late and the service in there was excellent

i was told by the girl at the front desk in a very rude derogatory way that smoking and pets were not allowed

the fact there was no microwave and no laundry service for the price.

wasn't a free breakfast and you had to pay a crazy amount for parking and that you had to pay for wifi

wifi is only for direct booking otherwise you have to pay a

we ordered room service one morning, and our breakfast arrived within 5 minutes of our order

bed is very comfortable and the front desk staff was very accommodating in getting us an early check in

at 7 am we discovered we were located next to laundry room, not desirable.

have laundry on site for you to use, it was advertised as $3/load & only payable by card

the only issue we had was with the wifi that i understand is being upgraded

parking lot got pretty full around 10pm on the weekends, but you could just park across the street

also, my kids were not able to swim in the pool due to time limits and reservations

would have liked the ability to do laundry in the hotel. also, the gym could be better.

the wifi was inconsistent during our stay and our tv only had 6 channels

good gym....and great location....it was possible to walk all over town...

room service menu could offer a few more items in the way of meals, and the food delivered was not

fabulous room, perfect location, excellent breakfast and great happy hour.

laundry room was very clean and machines appear to be new.

laundry dryer does not work

wifi sucked

the whole place is amazing, location, cleanliness, breakfast and the bar made very nice drinks.

easy access to everything and the breakfast was great.

laundry in the basement creepy

- coin laundry available ($2 for wash and dry each) - has a pool and fitness center - decent breakfast

laundry facilities available but unable to use because no quarters could be given

we also appreciated the laundry room

did laundry in basement but dryer wasn t the strongest to dry our clothing so we had to take it a bit

also wish there was some sort of laundry service instead of just dry cleaning

i was throughly please from the valet , to the front desk , bartenders to the room service and room itself

kids were in separate rooms, which was a concern for me and my husband

they are not doing room service since they re-opened and i would have love to have had some!

hotel gym was amazing - basically a full gym

were placed next to the linen laundry

property claims to have wifi; however, it does not work whatsoever so kinda false advertising there

elevator which had to be accessed by walking w our luggage thru a busy resturant & near the kitchen

wifi slow

we really enjoyed the happy hour in the evenng and the onsite bar and restauant

the breakfast was one of the best we have ever had

ordered room service (breakfast) and a girl named shawna stated that it would be up in approximately 20 minutes

cost for room service!! we also got sour milk the nite before with food!!

the hotel was lovely! the room was very nice and comfortable. we loved the fireplace.

was awesome except for the room service

onsite laundry facility was so great for us

guest laundry convenient

stocked kitchen, 2 bedrooms, 3 tvs and pull-out sofa bed, indoor pool, 24 hour laundry room

i m really impressed that there s a kitchenette in the room, great for ordering food to your room

breakfast is unsatisfied, but it is ok because it is complimentary.

had a great breakfast offering and top notch staff

we loved the suite. breakfast was great.

the pool was shallow and we would have enjoyed a hot tub. literally our only negatives.

only issue was the pool

gym was excellent and room was spacious. super clean hotel

we also tried to do laundry and the app wouldn't work for an international phone number and the hotel staff

they do not have a laundry pick-up so you could find yourself with your laundry bag in the same line of people

kind and able to help, we can leave our big luggage and go to the next city, the hotel have self laundry and a

the late check out was the icing on the

no room service yet due to covid!

the laundry was a bit overpriced for expectations but fulfilled needs

keeping accidentally took my laundry clothes and never saw it again

however, the shirt was in fact found in their laundry so we were pleased it was found

room was fantastic and the gym was very modern with good equipment

my husband and i definitely enjoyed their restaurant that had their breakfast was a 10 out of 10 and our waiter

room service took a long time to come. almost double the estimate we were given.

staff were really fantastic. best hotel gym i've ever been in and the hotel was immaculate

spa was closed due to covid 19 not the ritz fault

customer service from the parking attendant to the front desk folks, to the housekeepers, the spa staff, everyone

the price of room service

next, my laundry bag was accidentally collected by the cleaning person, and just by sheer luck, this was

the bar was comfortable and reasonably priced but could use an update.

great location! breakfast was also very very good!

early check in. the text from the hotel asking how things were.

i enjoyed the gym and the swimming pool in the work breaks thanks to the extended opening hours

next day no breakfast in restaurant- bkfst wb santa for kids

i have a diabetic alert service dog and i was charge a pet deposit

fun cigar and whiskey bar was like stepping back in time

guy in the cigar bar first of all complaint about the smoke commenting some terrible stuff to us looking at us

there was no place to get a diet coke or drink besides room service and diet pepsi was $18

nice lobby, good breakfast, pool and laundry perfect

very costly valet parking, laundry was 4 dollars plus 2 dollars for tide

the beds were comfortable, laundry room was not busy, pool and hot tub was nice

laundry

it was very convenient to have a guest laundry room onsite, but you have to either take the elevator to the

then i called down a day later and asked for laundry service and they said we can recommend you to a laundromat

location not great. it would be good to have a self service laundry

a second receptionist had walked up during the interaction and informed us that a load of laundry had just

there was a ticket from march 26 on the laundry bag in the closet

they also gave us a ticket for a free drink at the bar every day (but we were only able to go once)

hotel was quiet at night, although our room was well away from the bar

the bar was a work of art

also, room service would be a nice extra (dinner you need to order and pick up from downstairs but for

the gym was a bit small for sure..

the hotel doesn't offer room service and has limited selection of food for dining in general.