could not use the terrace and wifi not great

good location. pet friendly

buses or tram to and from airport to link to plane but taxi ok restaurant and bar not open except for

were extremely helpful, they were able to accommodate early check in, printing of boarding passes and they spoke

restaurant or bar services, uncomfortable beds, age showing furnishings, no real temperature control, the

really a criticism, but there is no laundry service available, although there is a laundromat around the corner

staff were friendly and gave good advice about where i could do my laundry (as the hotel does not offer a

i booked 2 rooms for two adults and 2 kids

the wifi connection was unstable occasionally.

wifi was flaky, and dropped off all the time (which could have been as we were on the top floor)

laundry service which was both prompt and cheap

a super market about 50m from the hotel door) but remember there is no dinner in the hotel and no room service

the bar was not available in the early evening

wifi was good ,tv has only spanish television

decent sized comfortable and clean room, air con and wifi was good.

it lacked a desk or writing table in the room and the wifi was unstable one day.

the staff is very friendly and there's a very nice breakfast

the buffet breakfast was basic but adequate

breakfast was convenient

would have been nice to see the bar open

were promised wifi in the room, but it did not work, only in reception area

location, decent breakfast for the budget price of the room

nothing really, if anything the breakfast could have some more cerals but that is a minor thing.

we had a room equipped with mini bar fridge but very old tv and old decor

price enabled two of us to book single room for privacy and quiet, plus excellent typical western breakfast

access to bath/shower because of large fixed glass shower screen, laundry sub contracted and very expensive (1

terrible hard bed, dark room, no complimentary water, no laundry service

shower not great and horrible wifi.

hacked off the spa facilities were not included in our price

costs for pet is very bad, nothing provided for them.

wifi was poor in the bedroom

also i couldn t connect to the wifi

good wifi and breakfast included in the price. near to all that is interesting in jerez.

ensuite in both rooms the other a single bedroom , for this price you do not expect 5 star, the breakfast was

sufficient breakfast included in the price

room is too simple. no bags for laundry, no coffee or tea in room.

snacks in the bar were good. should be advertised better

staff, buffet breakfast, jar of sweets for kids and selection of sherries

no bar in the hotel

wifi good

nothing really outside maybe adding pool towels either a the pool or in the room.

pool a little small

the garden bar is relaxed and the roof top pool was welcome if the heatwave of june

it was a perfect location to explore jerez old town with all sights, great restaurants and bars very nearby

the rooftop pool and gym - better not have them at all, they were small and just disappointing.

traffic noise on front side of hotel: wifi did not work one night i was there.

room was nice and spacious with a closet, tv, air condition and working wifi

the bedside light was broken, the wifi didn't work, and the rooms are not very insulated for noise

difficult to connect to wifi

previous comments we had no problem with wifi in room, the air conditioning was very effective, it was 44 the

location in the center of the town; good restaurants and cafes nearby; nice little pool, mini gym and spa on

swimming pool and roof terrace were not up to the same standard as the rest of the facilities

everything apart from the wifi coverage.

wifi was inconsistent

nice gym and sauna on rooftop by the pool

wifi was offered but you had to pay extra if you wanted the quality of wifi that was good enough

the hotel bar was excellent with great food and service

the noise from the cars on the street and music from the bar nearby were loud at night.

drinks in bar very reasonable

pet friendly

desk, very kindly offered to take wash the jeans, for us, at her home as there wasn't any laundry service

good sized room with balcony and a drying rack (to catch up on laundry)

laundry was not available

excellent wifi connections

hotel with great pool connecting rooms as requested (teenage kids) buffet breakfast was varied and quality

loved eating breakfast outside under the lime trees

was a great space on top of the hotel and just as i was leaving i discovered there was a great gym

breakfast. staffs' english skills. size of the gym. cleaning.

no restauramt or bar in january

limited room service, no view from our room

just a little uncomfortable when it s us and him at breakfast pool and drinks

the smart tv would not connect to the wifi and despite being told it was fixed it would not connect

room service was great

the gym is a super small room, not enough equipment and really room for 1 person at the time

don t be misled by the suggestion that the hotel has a swimming pool (or even pools), spa and a gym

2) the wifi in the bedroom was not good at all

gym was under renovation.

our room was very comfortable and clean, with a well equipped bathroom with spa bath, heating lights &

great location, lovely breakfast, easy parking. really enjoyed our stay.

fabulous hotel. excellent service from the staff. beautiful pool and gardens. excellent food.

00 the bar was did not have a full time bar-person

comfortable room, nice big bathroom, the pool, and the poolbar, buffet dinner and breakfast

room service very slow

wifi connection was excellent, bed was comfortably

very good the breakfast

when i did so, she was very off hand, pointed and told me to go put it in the laundry basket at the other end

barman was completely disinterested in serving us, even though we were a group of 10 + 8 kids

modern but with lots of character. free and safe parking for our motorcycles.

parking is free

great spa & gym facilities - relaxed atmosphere at the pool which had comfortable and clean shower/changing

the balcony was handy for hanging some laundry items

no possibility to wash the laundry.

the convenient location, affordable price and free parking

outside and is located right at a major 4 lane highway but it was quiet and offered free fenced parking

the bar downstairs makes very nice breakfasts

expensive laundry service and restaurant does not open till 8pm.

actually, i just wanted to get the same rate for the extra fee for the kids which is offered by

the hotel was closed so they hosted the clients in the nearby golf resort which was amazing.

friendly staff, amazing breakfast and bar snack menu -

the spa was less desirable could have more facilities

smelt of sewage , typical of old spanish hotels wifi in villas was rubbish, complaint to reception was met with

plates at the breakfast buffet aren't warmed

beautiful hotel, perfect location , good food choices, excellent breakfast , top class staff

room needed more drinking facilities, coffee tea and milk poor mini bar exceptionally expensive

golf play on the greens was tough due to a lot of sand

it has a lot of parking space

the staff is super friendly, and there is also a restaurant and bar at the property

charging for the car parking, it should be free parking

reception, bar and restaurant open till midnight with great prices

restaurant was closed but there was bar within 50 m

bed, nice pool, great location 30 mins from cadiz, 50 mins from vejer de la frontera - everything was perfect

poor wifi signal in the room - i had to go to the bar downstairs

a mini bar and a table and chairs

plenty of parking available despite the busy weekend

hotel with private pool

parking easy

and the beautiful surroundings and the pool at the end of a hot day of exploring made it better than expected

big off road parking

restaurant menu and the room service menu are very limited , a bit pretentious and encourages residents to go

romantic hotel that includes very easy to negotiate parking (rare in spain)

wifi only in common

was a problem with wifi in the room but you could get it in the reception area

nice courtyard but the bar is not open all day

good wifi

the access to the roof and pool was closed for maintenance

finally, when i asked about laundry (what i had do to provide a shirt to be ironed), two different members of

although there was a mini bar in our room i think it would be a nice gesture to offer a free water or soft

excellent wifi

no wifi in the rooms

just a thought: parents watch your kids & yourself carefully

shower space is too tight and wifi is not great

wifi.

find the free wifi available, but we weren't there long enough to bother asking about it

wifi was not reliable in our room.

wifi very weak, so if it is important that you keep in touch with home, this is possibly not the

nice local bar downstairs. very central, good facilities

good wifi

wifi worked perfectly

wifi was not very consistent

our room 112 had a juliet balcony looking down onto the little square below us with a few bars

had a long stay at the hotel and the staff have been accommodating to any and all requests- from laundry service

room was a decent size, and had a mini-bar (which we didn't use) and a safe (which we didn't use)

the pool was very nice with a bar for adult or other refreshments

well soundproofed room (walls and windows) proper drinking glasses roof top pool with lots of deck chairs

the wifi was awful it kept coming and going.

relaxing atmosphere, nice pool,good bar.

wifi on room was not working (signal too low).

didn't work and room was very hot breakfast was a good price but would be nice to see fresh pastries and non

wifi

the bar didn't open untill 20:00 and there were no shops or bars nearby

was a problem with the wifi, so we had no wifi during our stay which was not ideal

staff is very friendly and helpful. pool , although additional charge and closed on mondays .

everything. spa fantastic. staff superb.

spa was great

staff were all extremely friendly and helpful and the spa was on a special offer which was a bonus

smell of the bedwear - the laundry product had a strong smell that bothered me a bit

breakfast bar to die for, grounds lush and colorful. staff very responsive

small bar would have been lovely, but it was closed because it was 'off-season', somewhat surprising for

beds were excellent. the room had everything you could wish for. the pool was great.

the pool isn't heated

out warning, noisy door slamming, tvs to loud, when we were there it had a party of around 80 kids, the hotel

had to wear cap in spa and not open all the time

) which left very little rise for our kids apart from indoor pool which cost us 24 per half hour during very

that was empty, put a sandpit for volleyball in or beach football as an example: put an outdoor gym in as well

we asked for a new room and got one with view of mini-golf

staff are excellent, the location was good, the pool was great, there is nothing i can say to run down the place

no outside bar area apart from the pool bar

i assume, when you arriving by car, it might be difficult to find a close parking slot

poor wifi connection in rooms

room was ok and the pool was wonderful as were the local surroundings

perfectly located for beach and the pool was fabulous excellent for the kids

wifi didn t work well

a nice bar but was shut when i stayed so couldn't enjoy it

a nice bar overlooking the beach a short walk through the pines

separate kitchen with tv

i would like more fruits and more varieties of cheese at breakfast menu

dinner was buffet style in the informal breakfast room

very good facilities. the hotel is exceptional. highly recommend the private pool rooms!

immediately obvious room service, or pool side service, but we used the pool bar to get drinks and snacks which

t grab a to go coffee from brekkie to enjoy on my balcony and had to wait for the pay-for bar to open to get

laundry service was a bit slow (>2 days)

pool, bar

fractured my foot pool bar area where there was a low step, dim lighting and no sign to show the step so maybe

free parking

didn t get a chance to use the pool

wifi sometimes dropped out but worked mostly well (not sure if weather also had an impact on this)

cheap, convenient and parking

parking on site

free car parking place

25 minutes wall from the beach bar and restaurant attached brilliant air

pool was welcome for the extreme high temperatures

nuce personell. big room. near to the highway-with the car. fast wifi.

staff was fantastic bed comfy powerful shower spotless rooms very good breakfast

hotel is close to cadiz with free parking

30 am, which is after breakfast and close to the check-out time

very basic but comfortable place. good breakfast in the bar with locals.

restaurant and bar very good quality and

there was a communion party around the corner so there were kids smoking pot and breaking glass bottles in the

there is a small bar in the hotel, and one on the corner opposite which has outside seating

the wifi is strong

the leather material on the headboard was flaking off and the wifi didn t work.

there is a bar right next to the hotel, but with the closed windows the noise didn t disturb us

on site laundry and great restaurant for breakfast or coffee

roof terrace bar was well worth a visit for friendly staff and great views

property is beautiful - old andalusian house with great bar on the rooftop (excellent views)

fantastic - wonderful staff, great location. good wifi, bathroom and bed. a lovely stay...

lots of character, friendly staff and wonderful rooftop cocktail bar with great views of cadiz

32 for an armful of laundry

kitchen appliances can be appreciated, like cattle

mattress was old and the free wifi only worked when i was next to the hallway door, not in the room itself

not the same when y9u have to go out or to the bar for it

building in the heart of the city, nice room with comfortable bed , good wifi and very helpful and friendly

the laundry service didn t really exist, but if you were lucky one of the room maids would do some

some of the staff in the bar were not very friendly

the breakfast was not the best, it is in the bar from the hotel and it not buffet

wifi was weak.

location, very clean room with excellent shower, friendly staff particularly the two bar staff and loved the

the wifi was consistent which is by no means always the case

large rooftop patio and bar was fantastic, with church cupolas surrounding on all sides

- wifi was good

wifi connection was so bad, the tv remote was dirty and the tv was out of work

the new rooftop terrace was a lovely way to spend a sunny afternoon especially as the terrace bar is now open

machine and caused congestion in that area, no hotel information folder in room breakfast times, laundry service

cost of laundry service very high

laundry costs are extortionate, i stayed an extra night and this was no problem - but 33% more

i used the room laundry system but i had to ask the front desk where my laundry was, it was there at the desk

the roof top swiming pool and the fantastique view of the city and cruise ships

from helping us navigate the local self-service laundry (the machines add the soap automatically unlike the

wifi was weak.

no bar which is a bit of a shame as they have a nice roof terrace.

sitting room downstairs seemed underused and would have worked well as a small bar area

minor thing but they tried to bill us for some mini bar soft drinks we never head.

our room and the bar area were tastefully

the bar was also a delight

the courtyard and bar area were delightful

spacious room with modern facilities, excellent wifi

we stayed there with our two teenage kids and would definitely stay there again

only problem this trip was the wifi was not working for large parts of the evening

the wifi was non existent, not usable. very basic hotel.

we didn t use the pool but it looked perfect and the sun terrace was ideal for a short stay

plenty of sunbeds and umberellas on the roof top patio and a small pool was a bonus

stunning decor, courtyards, terraces, lovely pieces of art, full of plants, roof top swimming pool, lots of

however a problem with the laundry meant the room was not ready and we had to try and sleep under towels

fantastic location, amazing staff and great little hotel with rooftop pool and bar

no hairdryer and no functional wifi in our

the roof top pool is as good as the pictures show

useful things like, full length mirrors, fridge with minibar, tea/coffee in room, water and delightful touches

location excellent, nice rooftop bar with panoramic views. helpful staff

ground floor tapas bar and the rooftop bar were

the rooftop bar is beautiful

bar has wonderful views

wifi was weak and dropped off very often

laundry men very noisy at 6

free off-street parking in front of hotel

old dated, no room service,

some reason the swimming pool was not in use, but we never discovered the reason

pool only open in summer months, which was disappointing for me but not a fault of the

very clean, helpful staff, nice little gym

very limited bar and restaurant for an evening drink and meal

wifi was a bit patchy

room service menu was not great

bed, spacious room, very good room service (dinner - excellent club sandwich), very helpful staff

laundry service was excellent

staff very helpful, laundry service great and standard of food good, with amazing buffet breakfast

the pool and gym area are fabulous but unfortunately open at 11 and close at

tiny thing , breakfast staff are so enthusiastic at clearing up it all gets a little frantic, but overall

the sevice at the pool was a little slow but breakfast was delicios and very

friendly staff, lovely room (had to pay extra for a balcony) nice breakfast and a 5 minute walk to the beach

lovely to have use of swimming pool or one minute from beach as alternative

the pool area was nice and the bar tender worked hard to get us what we wanted great service

bar had good

great facilities, loved the outdoor area and the pool.

free laundry facilities was also a plus

there is a gym, a laundry and a roof terrace - all excellent

located in the city center, comfortable beds, free laundry and dryer, nice roof top terrace, seamless app-based

beds were comfortable and the shower was fab, you had everything that you could need, including a laundry in

facilities were fabulous- pool, terrace and guest laundry were all wonderful

) we stayed for 3 nights and for 2 of those 3 nights we couldn't connect to the wifi

the parking was a bit tight. the laundry trolleys only made it more difficult.

for beach,and lovely walk to the old part of the city breakfast was good and restaurant and bar staff were

clean functional in a good location with helpful staff good wifi

friendly staff. good bar service on terrace. beach towels and hotel cleanliness

there wasn t any restaurant facilities or room service new year s eve which was

the pool isn t a pool - no bigger than jacuzzi.

bigger towels and a bar would have been good

issues: - wifi keeps disconnecting - limited breakfast options: 1 kind of cheese, 2 kinds of ham, fresh bread

was a shame the small pool in the solarium area closes from the beginning of october

clean awesome hotel. has pool and rooftop loungers the whole place is unbelievable

i found the laundry prices a little bit expensive.

wifi was poor in my room (5th floor)

i also had a mini fridge in my room and air-conditioning, the wifi was included too

wifi connection is weak

hotel was very clean, breakfast and wifi was ok

the view from the room,the bar and the fact that it served food and had outdoor seating

nice gym

very good wifi connection

parking is 20e a day room service menu and restaurant on site had no bar food or snack menu.

was average, and there was no bar in the hotel but not an issue as irish bar just

is weird in 2025), there s no soap dispenser in the separate bathroom area for the bidet, the laundry service

laundry service quite expensive

the breakfast was delicious and the friendliness of all the employees left me with a smile on my face

wifi keeps cutting out which is a pain

it s not nice to have the toilet stinking and the kitchen next to it

laundry service was not available even though it was advertised as available

room 529 there is no wifi (they pretended not to know)

the residents bar area was a bit lacking in atmosphere

we had to buy it at the bar and take it back to the room

the wifi isn t great, just adequate

didn't have laundry service over the weekend

were charged 73 for a small bag of laundry

walking distance of cadiz ctr, very friendly and helpful staff, extremely clean throughout, spa was wonderful

rooms of good standard and free wifi

hotel said pet friendly and we weren t even allowed to have a coffee with him even though we paid 37 euros

truly professional,clean, and great for kids

very nice location, swimming pool, spa, golf and beach not far away. good place for relax.

excellent variety of high quality food for dinner and breakfast.

park for kids was not open the entire stay

the whole area of costa ballena is made for golfers so if you re not into that it can get boring very quickly

wifi connectivity was intermittent and minimal as best

no breakfast room service

the massage spa not open on weekends

selection of food with great fresh fruit and full fresh salad bar in addition to prep stoves and many other meat

wifi. it's just terrible. the only place where it seems to work is at the reception.

parking on site

there is no room service, telephone, complimentary water on arrival in the room and the wifi has a poor connection

parking, close to the shops

wifi did not work in our room

the parking was also very convenient and easy to find

good location and wifi, nice bathroom

wifi being cut quite often

every day room service

bed with hard matress. wifi was like dead to very slow .

wifi not working, i needed to hit the wc to make it load the water, coffee machine not working, no

great water park

the park for kids was very big and very well secured, a lot of rescuers for the pool around

the park for kids was very big and very well secured, a lot of rescuers for the pool around

water park and catering

as there is no sound deadening material and the bar rocked a kid party every night

paid for wifi.

the gym, very few machines and you need to pay to use them

the indoor pool was super nice and veronika loved the kids club and i enjoyed the exercise program every day

it was very quiet although families with kids were staying next to us, dinner and breakfast buffets were crowded

room only set up for 2 people not 3 (towels etc) mini bar completely empty nor even a complementary bottle of

good wifi and safe place for my bicycle

loud noise from the downstairs bar in the late evening and then the noise of people returning to their rooms

the restaurant in the hotel is a bar / restaurant with very reasonable prices and good quality food

have to enter the hotel via the bar which is not a problem

the hotel cafe bar downstairs is very popular with locals, and it s 5 minutes walk from the bars and