great location with plenty of restaurants around.great breakfast options

breakfast was great

bed, and spa tub, and pool

staff, comfortable bed, wide variety of breakfast items

cleanliness and really nice staff. good breakfast also

the breakfast was good

breakfast was amazing it was hot and everything was kept covered and hand sanitizer was available

nice parking spots, decently nice

the noise didn't bother the kids at all, they slept great

both breakfasts were restaurant quality and we enjoyed the experience

wonderful room and breakfast.

breakfast was great

was plenty of parking even for late arrivals like us

parking lot

definitely need more parking.

went to check on breakfast both days around 9:30/9:40 am, and they were out of scrambled eggs and whatever else

was rude at check in, made us wait 15 minutes while she helped someone in the parking lot, four of us at the

we were not told about pet

we also enjoyed the swimming pool and the gym

it was bright and airy. loved the shower and the room was so clean. wifi was so easy to get in.

being that everything is closed it was nice to play pool with my friend/coworker and feel like things were

no where to put anything and $50 pet fee for 1 night!

indoor pool and outdoor pool too small

didn t participate in the free breakfast because we always slept in too late

could have been a little better breakfast. but other than that, it was a great place to stay.

the breakfast is a little weak but is honestly on par with most hotels that serve breakfast.

clean fresh beds, stocked towels and excellent kitchen appliances and supplies

laundry & cleaning staff very pleasant

paid almost as much pet fee as room rate...really!!

the pool was good, it wasn t anything too exciting but it was what i expected and we used it

breakfast was not entirely great

pool was closed

3- after 4 no laundry, can not request wash rags, towels

3- after 4 no laundry, can not request wash rags, towels

hallways by laundry smelled really really bad

breakfast didn't have eggs or meat

beds were extremely comfortable and breakfast was good

pool, fitness room, breakfast, laundry room were all amazing

minimal supplies: no conditioner for shower, no plastic laundry bag, etc

laundry room detergent dispenser is managed by a third party and ate my money (was out of

to the interstateplenty of parking, even for a church busgood breakfast varietyrooms were clean and beds were

plenty of parking.

what breakfast???

no breakfast. in a relatively safe area. friendly staff.

there was no breakfast

the breakfast area was to small and crowded

en though i requested an early check in

i had to dispose of my dog's waste bags in an indoor trash can by the door next to the laundry facilities

i used the laundry facilities, it worked out ok

there was 16-wheeler truck parking spot and one of those trucks had its motor running all night long and kept

the breakfast was excellent

clean, pet friendly - great breakfast

is the first hotel that i seen with free laundry free washer and dryer that you can use and that was all nice

wifi was iffy, it kept cutting in & out, i had to use my phone as a hotspot

breakfast was wonderful

the breakfast is good and hot

i enjoyed the hot breakfast and heated indoor pool.

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast,

otherwise, the room was great, loved the kitchen/dining area

by the time i got one, we were running late and missed the airport shuttle

breakfast....need to more

air was off when we got there so room was hot. pool area was dirty from the night before.

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

few parking spaces in front of building

free parking, excellent breakfast and courteous staff

they did not even do room service for a

they got me an uber because they didn t have enough staff to shuttle me to airport

no quarters available for laundry facilities.no vending machines.

pool room was very hot

the pool was a little cold

with 2 kids with us, the deadbolt on the door didn't lock either

breakfast

laundry facilities are good

guest laundry machines were few

the only problem was their laundry facilities or not working if they have been working they would have got a

on site laundry and 24 airport

very cumbersome to do laundry to get change from desk and 50% of machines were down

laundry room could have been closer

roaches. laundry room always out of order

facilities were unsanitary, the iron in the room had burnt plastic on it, the guest laundry wasn't working, late

laundry room price

free wifi was good,

but no laundry facilities the dryer was broken

microwave and no laundry area, and staff at front desk is very rude

questionable activity going on in parking lot late at night

they do allow pets so perhaps someone's dog slept on that bed

many many homeless asking for money and one pooped in the parking lot

that checked me in kept on mumbling and cussing underneath her breath because i asked about the laundry room

was no mini fridge in the room there was no guest laundry i put on website breakfast was

stains on laundry

way there got dropped off and told me i could not book the room because my wife had her head on a laundry basket

laundry room although it's indicated on their list

laundry hours

there was no shampoo or laundry bag in room

as if it was flooded before and now it smells like wet old laundry

laundry rooms

check in left me with one of the rooms next to the laundry room

the pool was amazing, super clean rooms and awesome staff. would definitely stay here again.

i had an issue getting my laundry cleaned, it was never sent out.

the pool was great and the beds were very comfortable

small swimming pool

of parking was the only opportunity at during my stay

it because i was just involved in a domestic abuse and needed somewhere to go with me and my two kids to stay

not having laundry room for self laundry. no microwave in the room.

first night there were bags of dirty laundry and garbage in the hallway

shuttle service. late check in.

location,convenient airport shuttle,amazing and friendly staff.

was supper nice, excellent parking and best thing ever it was supper clean

my room, the pool, and laundry room was clean

my kids enjoyed the pool area

easy access to airport plus airport shuttle. nice and welcoming staff.

hotel is very close to airport, and the shuttle service was quick and the driver was friendly

shuttle pu at airport was quick

like the space kitchen but no utensils or dishes due to coronavirus free laundry

i also like the laundry room

there s a gym and free laundry

laundry and gym has a faulty card reader

clean hotel love the kitchen and free laundry room

room very clean, laundry facilities good

have a laundry basket with extra towels in front lobby for guests

like the laundry facilities

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

laundry services is located in the most unsafe area of the property and has no cameras for safety

need clean laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

location pool and breakfast

it was clean and had a gym.

was within walking distance to our archery shooting venue which saved me time and money for parking

supposed to have a laundry center but it was non-existent yet it was in the room info

to find the water fountain needs to keep clean the guest laundry room and washer door was

needed to do laundry and it was no charge, wow, this was very good, never ran across this

there was a laundry room or storage room nearby

was no clean towels available there was only one person doing laundry for the entire hotel

to me was the first room down the hall from the desk, across the hall from housekeeping and laundry

friendly staff, clean rooms, very good breakfast, they have a nice laundry room (we didn't use it though), they

across the hall was the laundry and maintenance room

location, laundry area, breakfast, hot coffee, comfortable rooms.

then when we leave he s in laundry room just looking at us

i like the cleanliness of hotel and the access to laundry was a bonus

location and laundry facility great

the room was beautiful, clean and spacious and the kitchen was nice to have

pet fee $75 for one night

bathroom door was a sliding door located in the kitchen and didn't lock,not good with kids

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

towels were plentiful and room service came daily

i enjoyed the location and breakfast

very clean , good breakfast

this is the weekend fir big basketball tournament and not having the laundry option was

restaurant and bar were not open.

how close to kentucky kingdom it is. the kids enjoyed the pool but not a fan of saltwater.

how close to kentucky kingdom it is. the kids enjoyed the pool but not a fan of saltwater.

gym was small and some equipment was not working - was still fine for a quick road workout.

didn't like that the pool was cold and it was an indoor pool and there was no jacuzzi and or hot tub

which did not work for 4 of us, we needed 2 queen beds so we did not have to share the bed with kids

free on-site parking, friendly staff, checkout is noon

pool was clean and great for kids with nice outdoor furniture for adults

covid19 restaurant bar and pool was closed

we did not use the pool or anything like room service or laundry

restaurant and bar was under construction.

staff location and shuttle service

smelled marijuana from the parking lot before we got into the hotel

we did not use the pool or anything like room service or laundry

only one dryer worked on the laundry room

desk clerk was nice an helpful, debbie laundry was also an security makes sure u feel safe an that u really are

the guest laundry room washer was broken and the smell of marijuana was coming through the room vents

strip and mcdonald's also professional and polite staff and management also free ice and on site laundry wash

out (instead of calling) that took the cake by the way then i had to find my husband (he was at laundry mat

dryer in guest laundry not

quarters to use laundry facilities

the laundry facilities are super helpful

the laundry room could have been bigger

i liked the bed and the easy laundry with soap at the front desk $1.00!!

liked that they had coffee at all times of day. had a place to do laundry if needed it.

i like it had a pool and bar but pool closes to early for those arriving late.

fitness room treadmill was out of order, the weight stacks were missing pins, the water cooler

to have a bar tender there so you could actually use the bar

the kids loved the pool area especially,very clean too

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

laundry room - 2

spelled of dust/smoke, no hot water on arrival, gym closed, area just outside hotel had what appeared to be

it was conveniently located and the staff were great. the breakfast is exceptional.

great price, friendly staff

shuttle to the expo was awesome

the hotel itself is kinda in the middle of nowhere but the parking, price and cleanliness are on spot

parking lot is used by locals as short cut, they think is their right.

the breakfast could have been better.

easy access and good parking

the laundry area was ok

there is a gym and laundry facilities

laundry room, exercise room and pool were all closed

breakfast was on my floor

open wifi which is not secured

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room,

laundry facilities no option for single load packets to buy

i asked for change for the guest laundry and you d thought i wanted to rob her with the reaction i got

staff pleasant and helpful, parking great one level. laundry facilities great.

nice room,indoor pool,24 hour coffee,free breakfast

no change machine for laundry.

it had laundry facilities

laundry room has very good washers and dryers

laundry facility on site

laundry room was woeful. rooms could be cleaner. office not open until 11

tight parking in my semi

no eggs for breakfast

the breakfast was ok i just thought there would be more of a selection.

even the outside parking lot and all was clean

the breakfast was fantastic, filled with plenty to eat

laundry machines were down and lack of drinking water in the vending machine

no bag for dirty laundry in the closet like most places provide

there is an atm in the lobby, a laundry, nice dining area (good breakfast), plenty of parking in a lovely area

the guest laundry closed at 9pm which i think is too early

the breakfast was good and the area it was served was nice

was located beside laundry room and it runs all night

laundry sat in the hall for 5 days

the kitchen was the best part and laundry.

to other esa's and that visitors must keep an open mind there are no other hotels have on-site laundry in a

with rooms, booked pet friendly room but not available when we got there, no information book in room on how to

laundry facilities didn't work with a normal load

the laundry/vending area was nice, but only had one washer and one dryer

coin laundry available for guests, with new washer and dryer

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

spacious, clean rooms. very quiet. appreciated and used the coin operated laundry room.

laundry room inaccessible

i'm not judging them for being on hard times, but there were kids still playing in the parking lot at 1am when

the roads and parking lot need to be fixed

wifi didn't work the whole time we were there

clean, well lit, ample parking, tv worked, staff was super nice.

no drink or vending machine, no laundry on site and no business center.

the room smelled like dirty laundry. not a happy customer.

laundry room out of service

outdoor pool and has coin laundry if needed

everywhere, pool green entire stay, no laundry service, internet not working in our room, drug addicts and

trouble connecting to the wifi

returned from sightseeing and were ready for a cool dip in the pool, only to find out there was a chemical issue

location and plenty of parking

wifi worked well

the bar and the staff

facilities: laundry room as very satisfactory

the entire staff was so friendly, especially the kitchen and dining room staff

no flat bench in the gym, elevator was down for a night, the property was decent but the surrounding area was

safe, clean, and when traveling with kids, it was wonderful

for those pet owners out there the facility is pet friendly even the staff and an area out back with bags

the staff was very accommodating and it was easy to do laundry there

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

great value, big room excellent tvs and kitchen

our room having a kitchenette was definitely invaluable since we have kids under 5

happen i sorry since i paid extra the other guest should of been warned they were checking into a pet friendly

laundry was free if you had own detergent

inconsistencies with advertised shuttle service and rollaway beds not actually being available room service

tried to let kids swim a little after 11 and turning in room key

the pool needs extended hours

limited room service hours

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

great location. clean and comfortable rooms. nice fitness center.

wifi was fast and they had a great cable channel selection

gorgeous lobby area, super bartenders, helpful staff, close to downtown sites, free airport shuttle, well

check in, valet assistance, restaurants staff, and the ladies for my room services.

guest laundry also a bonus

i used the gym in the morning, which was clean, easy to access and available 24/7

close to riverfront, 4th street live was two blocks, the restaurant and bar

noise the whole time it was on, after checking in i discovered it is $22 a day for parking and wifi was not free

comfortable rooms, liked the pull out couch for our kids!

i also was not charged a pet fee which i very much appreciated since i have a small, non-shedding dog

great location! anything and everything was close by. i love that it had an indoor pool.

really hate paying for wifi

the waitress was apologizing for the kitchen staff

the pool was closed

property is new & our room had everything we wanted including a full kitchen

the breakfast was wonderful

outside fire doesn t work and pool water is not too clean

breakfast staff were awesome

great breakfast

clean and had good facilities (decent gym, laundry and fresh cold water bubblers)

fan, no change machine and no one had enough change at front desk or the hotel shops to use the laundry facilities

charged. to. much. for. pets. and. parking

that bar and breakfast were not available

the location was perfect. staff was nice. food and bar on site

laundry service bar shut 2 of our nights' stay (monday and tuesday) location no breakfast

loved the room and the bar on the 6th floor with a nice view

very pet friendly hotel

the rooftop bar was also picture perfect

we enjoyed quick breakfast at the cafe and loved the rooftop bar for great cocktails and atmosphere

check in as well as late check out

breakfast, bar and workout facility was very good.

it s right across the street from a 3 am bar and it was very noisy and woke me up.

staff and location were great. please drink with the bar tender.

general lobby, bar and breakfast area needs to have some kind of sound control to lower the noise level

the gym had all the required equipment, a swimming pool, and laundry facilities

a safety concern about the internet box hanging from the wall, especially as i was traveling with kids, but it

we had to be at my daughter s gymnastics competition at 730 so we basically had to grab it and go

breakfast bar empty two out of the three days

unfriendly, and to top it off i had a birthday party for my kids and they were saying i left room of cake crumbs

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

good breakfast, laundry, gym, pool, game room, office, and coffee

, a person from room service called to say the kitchen was out of a certain ingredient to our order and addressed

room service was not good. food service took a long time (45-60 minutes) and it was just ok

super clean! very friendly staff and quick service! the breakfast bags were a good solution.

the hotel offers room service but room service was paused

we had ere also very pleased with you being pet friendly and treating our dogs so well

room was clean, friendly staff, loved the late night room service!!

the bar and bourbon selection

we tried to order room service for breakfast and they lost our order then we had to wait almost 45 minutes for

wifi not really working, barely good enough for emails

out bagged breakfast in the morning was a good idea considering the pandemic

the free breakfast offered went beyond what is being offered at other locations

stated breakfast wouldn't be served nor the pool open and the gym closed

had no issues or concerns the entire time i was there with my wife and 3 kids

laundry room nice perk

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

great room awesome staff parking was excellent and breakfast was good

pool closed at 10

breakfast was great as well as the location.

it could use more sound proofing and self service laundry.

laundry tickets provided in rooms but reception said there was no laundry service, took no

the breakfast was good

breakfast was great

the size of the room was average. wifi connection was fine.

loved being able to do a load of laundry

laundry facilities were great and front desk exchanged for quarters and detergents

for early check in,late check out,and room switch were all denied

pool closed.

our kids love swimming so the pool was a necessity

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

nice lobby, bar and porch restaurant was great

the staff was quick to respond, but the kitchen was very slow

free wifi inaccessible unsatisfying breakfast as no hot chocolate for kids....its unacceptable

kids enjoyed the indoor pool

the pool was disappointing, no laundry, no room service.

no hot tub or laundry area for guests. not really really a relaxing place.

i would have liked for them to have a guest laundry room

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

the gym was large with nice treadmills and plenty of weights and machines

if i needed to do laundry, they had machines on the property

i would much prefer an ice-maker down in the laundry room - behind the room key for security and protection

good facilities, especially the laundry room

laundry room was very spacious with many washers and dryers

the laundry facilities were well taken care of and there was no excessive noise

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

the key card wouldnt work for the pool.

clean, nice pool, friendly professional staff, and the breakfast was excellent

the placement of the pool

the pool and hot tub were kept clean and tidy and the coffee in the lobby stayed stocked up and ready

very clean great breakfast i will definitely stay again

the dryer took 3 cycles to dry a normal size load of laundry ($2 each time)

tv in room broken, ice, laundry on floor broken, had to switch rooms at 10p

wifi doesn t work at all unless you go outside.

there wasnt any breakfast

large vehicles with trailers, work trucks etc parking cross ways along only entrances blocking sidewalks etc

laundry facilities are downstairs with a great-looking fitness area

there was no pool or anything for kids

there was no pool or anything for kids

convention center (we could see it from our room), the lobby was very updated & had a modern cool kids vibe

night and there was obviously a lot of people in town so you would think you would staff the bar and restaurant