at night there were men hanging out and drinking in the hotel parking lot

is a kitchenette but you have to ask the front desk for cooking utensils , plates, knives etc

being able to cook breakfast

i would have loved to have the typical basic breakfast, such as eggs, ham, baggels, etc.

the rooms have a kitchenette and kitchen utensils are available at the front desk

so many options for all tastes and even for kids

the full breakfast was delicious

the parking, became a little challenging at times.

the breakfast was great. the staff was great

the people who allowed their kids to run around yelling at midnight.

pricing in bar and bigger selection

wifi connection was a big problem

then wandering to the bar the bartender joe was really nice and attentive

like restaurant and bar bed was nice and room service great

location and pet friendly

previous person complained about that also went to the front desk to ask for a couple of plastic laundry bags

no indoor pool

asphalt was being redone on the parking lot next door so it smaller bad outside for two days

the pool was quite small and exposed to the car park not very private

best inside the same parking lot

beds were a little too firm, the carpets could use a clean, and the tub definitely needs some slip resistance

couldn't take the kids out because the only operating elevator broke down for majority of the night

hallways and gym didnt smell great

only element lacking with our stay was the wifi (6th floor) was non functional but the tv was a smart tv so

in gym and carpets smell in room

staff were very apologetic and helpful, and immediately cleaned our room while we were doing laundry downstairs

laundry facilities were perfect for my road tripping needs

coin laundry, but you have to figure out how to get the coins

dog area was nice, kids loved the pool

pool area is not very nice,and the sitting area out front and back could use some shade

locks are very tight, gives feeling that it is not opening same for door lock for laundry bathroom pipe not able

laundry. lost money with inoperable coin machines. upgrade!

the laundry room does need some attention.

we were also having issues with getting connected to wifi and the front desk person told us that we would have

shower was almost impossible to take bath, no way to control the hot water, almost burn my kids skin

i liked the location, having a full kitchen, a separate sitting area and laundry facilities.

laundry broken, weird

breakfast was eh. wifi was awful. we all had to use data.

staff at the front desk gave us a room with very easy access to the parking lot since we had 3 large bowling

room, convienient location, breakfast, dinner, and kitchen made it feel like home

very clean love the inside pool even though i didn't use it wonderful stay.

the walls and ceilings are paper thin, we heard kids running up and down the hallway, upstairs, the room next

avg cleanliness gym bike not working place is always packed with groups of minors roaming halls and leaving

pool

no continental breakfast, wifi was slow and wasn't secured

laundry room should have more machines

customers were smoking weed in the hallway and the smell can't into my room where i had small kids

there were kids running up and down the hallway

clean, very good breakfast!

no hot tub pool small

really a big deal but i would bring my own laundry detergent in the future costly in the store area

laundry room was a nice suprised as we'd been travelling for over a week being able to wash and dry

no laundry bag, but i bring sanitizer and wipes everywhere, so i cleaned and asked housekeeping for a

even the gm came over to greet us and chat with us during breakfast

sunday morning breakfast was

door didn t lock, the hallways smells like smoke (both kind), someone was sleeping in the laundry room

had to go to the laundry room to get fresh towels

was dirty laundry in the hall in piles on the floor over night which is nasty

also i tried to do a load of laundry but the machine ate my 3$ & i inquired how to handle it at the front desk

the location was good to the casino and restaurants

the laundry not was working

the hallways were narrow and were carpeted but had heavy weird stench like you keep adding laundry detergent

towels, the lady doing the rooms working by herself did not have any more towels i went to the laundry to get

there was someone in the staff laundry area fighting and a girl screaming

laundry machines were not working and no breakfast was offered.

i love that laundry and ice machines were on each floor but they were old and in need of replacement

wasn t a fan of the decor in the hallway a little outdated or the laundry options only one machine for drying

breakfast and other amenities (pool & exercise room) were all above what i expected

breakfast was very good

dirty parking lot

was no laundry detergent in the system

laundry and ice maker out of order

elevator was broke alot also the laundry room but rather than that every thing was ok.

most with equally nervous pets

good location ample, free parking

laundry machine broken and no updates.

laundry facilities were used and fine

no laundry bag provided.

laundry did not accept coins and the app charged more than advised on the washer & dryer

hard as a brick and the pillows felt like you were sleeping on a bag of laundry

guest laundry facilities were very dirty and old

fitted sheet had stains on them that would have came out in the laundry because bleach is supposed to be used

friendly staff, clean facilities, public laundry room, the pool area.

room was extra clean and nice the breakfast was amazing and the pool was amazing and

the area was great and having the breakfast in the morning helped. loved having the gym.

pancake machine was not working for breakfast, my room was by the laundry room so i heard knocking from the

tissues in room, no laundry bag, no pen or paper to write on, no bottles of water to buy, no butter or cream

breakfast was good but the eggs were pretty bland. wifi was pitiful.

gave my son free ice cream, the breakfast was good, the beds are very comfortable and it was very clean

bag, no pen or paper to write on, no bottles of water to buy, no butter or cream cheese in kitchen

prices at the bar are high. food and drink prices.

everything from location to amenities room service staff. all excellent

the staff at the bar and the gentleman who checked me in.

friendly staff period a bar at the pool. comfortable bed.

the pool was a little small..

room service was ordered and delivered in a very timely manner.

location and pool

the pool and cleanliness

wifi is not free unless you are a bonvoy member

breakfast buffet was very good. room service was great for something late. pool was lovely.

leave dogs alone for even 20 minutes (which i did to go downstairs to do laundry in the early evening and wasn

really appreciate the free laundry availability but the room could have been cleaner and the vending machine

and my laundry was lost before checkout

there s an excellent laundry room with washers/dryers

pool area was clean and a nice gym

one washer on a back patio does not a laundry make

great pool. friendly staff

staff, clean rooms, pool area was nice but pretty small, the parking lot was great, was able to get ahold of

location is good parking for are truck and trailer is one of the reasons we stay there

persuaded them to move me to a smoking

suites thought it would have a kitchen because it said suites

he did not give me the wifi password/instructions and when we tried to call downstairs the phones in the room

to covid, we could not have room service each day

one elevator was broken and it was big hotel and elevators were needed, especially after the free breakfast rush

there was absolutely nothing to eat or drink and no room service

nice and gave us perfect tips for the cityud83dude00 amazing is the fitnessroom and the laundryud83dude07

wide room comfortable bed laundry 24/7 super appreciated

elevators and guest laundry were not so tidy as l expected

room and pool were very clean

breakfast was very good, lots of variety and clean

hotel to stay if you need to do some work, laundry, free breakfast

clean and great pool and spa. delicious breakfast.

breakfast hours were over a little early, 9:30 am

hotel to stay if you need to do some work, laundry, free breakfast

hotel staff was very helpful and friendly, the breakfast was very good, the bed was comfortable and nice pool

nervous with the weekly workers/other guest standing near my door because they were using the laundry

right next to maids laundry room

we enjoyed a comfortable king bed with pillow top, soundproof room, fast wifi, huge sunny breakfast room with

clean...good beds & towels friendly staff and breakfast

i had a small kitchen so i did not rest the provided breakfast

i also loved the fact that we had a microwave and mini fridge in the room and a laundry room just around the

if you don't have any pet

the breakfast was good and made it nice not to have to go out and find somewhere to eat

gym was a shoe box

a major highlight was the hot spa pool, which our 10-year-old eagerly used after our daily outings

laundry room is a shared wall

proximity to room, laundry facilities could be improved

that it was very clean and laundry and gym were available and plenty of available parking.

woken up by laundry machines

happened because i wouldn't let them in without having a card to get in as i was walking to do my laundry with

breakfast was prepackaged

i must have overlooked the pet thing

gym is well equipped

very appropriate dress wear specially when kids around

6th floor which is an open access floor meaning that anyone has access to it because of the pool, gym etc

loved having access to the pool and gym (and laundry) without going all the way to the lower ground floor

the total environment from the staff to the laundry to the pool was excellent

the gym and laundry services were closed at the time.

room was clean and breakfast was sufficient and varied little by the day

very good breakfast.

people all around the property, people gathered in the parking lot like they were doing laundry or something

the common area is covered in puke, and will never be cleaned, and the laundry room is filled with puke, old

yes, there are a few roaches in the rooms and no laundry facilities however, the have a swimming pool that

$25 per pet fee at a pet friendly hotel

phones in the room do not work. tv needs reprogramming every morning poor wifi service.

could be laundry related

no laundry

laundry was not available, the room was dirty, there was no hair dryer, it was noisy at night!

microwave, fridge, laundry room for guests, swimming pool area

free wifi

indoor pool ,it was one of the reasons we chose this place and it was kind of a let down for the

the rooms, breakfast, everything was amazing

the breakfast was good

clean good location great breakfast

breakfast was excellent compared to other hotels we have stayed in

in the laundry room on the 4th floor it says that funds can be purchased at the front desk which is not

laundry only on 4th floor

pool is set up for little sun

we wished there was a bar in the pool area.

beautiful place, comfortable, pet friendly

would like to see a bar by the pool

i wanted to grab a quick coffee but they had cleaned up the coffee station that they had during breakfast

breakfast could of been better maybe serve waffles and turkey bacon not just pork bacon and the

breakfast selection, size of room, and quiet

the pool was a nice bonus

liked the onsite bar / restaurant.

the gym facilities

both the room and bathroom were a good size and we had a nice view of the pool

room service delivery was disorganized

nice bar and restaurant inside the hotel

due to covid restrictions there was no room service which was not made clear on their site as it played a part

great location at ybor central! beds are comfty and the pool is nice.

i had no wifi the entire time i was there in my roomp

wasn t anything i didn t like but every time i wanted something from the bar there was never anyone there

pool was cold but bearable especially when you rounded it off with a really warm hot tub just ask

wish the hotel had a laundry availability

room in decay restaurant and room service close at 10pm swimming pool closed noisy

the prices for the mini bar items.... so tempting but far too overpriced

the remote didn t even have a pause feature so we could get our room service without missing content

modern, clean, great atmosphere, polite attentive and customer oriented staff, nice pool

we were able to use the laundry services

location, free shuttle service within 2 mile radius, great pancakes, laundry services available, and a workout

the guest laundry was not working

there is a guest laundry on the floor

the laundry service was poor

front desk employees, wifi did not rooms were not cleaned until the second day rooms were not cleaned

they have a pool.

no bar open at 5pm although they couldn t say why it wasn t open

the staff were all extremely friendly, the hotel bar was very relaxing & the bartender was very helpful with

the pool was too cold to go in and even too cold to sit at because it doesn t get much sun

used the laundry facilities and had to run the dryer through two cycles to almost dry my clothes

is small and doesn t fit everybody who wants to go to the casino

friendly staff, easy in and out, free breakfast was more than satisfactory.

location close to casino with free shuttle

parking lot; everything extremely clean; comfortable bed; nice bed and bath linens; great hot breakfast with

how clean breakfast was great pool was so nice with shade rooms are large walking distance to ut fast

big room with well equipped kitchen. everything you need.

the pool area was gorgeous though we didn't have time to make use of it as we were only in town one

the breakfast buffet was awesome

pool, breakfast, lovely clean modern rooms and amazing staff, especially sheea on reception who was

laundry room was free to use so that was super nice

we saved $ staying here for 2 weeks. free laundry, amazing breakfasts & dinner served 3 nites!

free laundry

also, free laundry which was really nice

free on site laundry

parking

dropping trash and food in rear parking atea

tv was screwed up manager had to reprogram. breakfast was nothing to eat at 0630. no breakfast

pet policy

wifi was not working, coffee not available at the breakfast

which felt nice, but the amenities of the hotel was not fulfilling for my family, especially my kids

i wish the kitchen would have had an oven

size of two bedroom plus the kitchen facilities

that it is dog-friendly, has wonderful customer service, the rooms were great with good a/c and a kitchenette

upon arrival to our room, there’s was a group of kids right outside our door, to the point we asked them to

we have to pay for parking and breakfast wasn't so different

a hot breakfast, less gratuity charges, room was fine went left, we are not a messy family.

the rooftop bar was great

nice self-serve mini-mart, bar and breakfast buffet in the lobby

good breakfast, friendly staff, clean room. i would surely return.

laundry available but took forever and was super expensive

did not like the fact that the exercise room and the laundry facility were not available to be used

the other room was located next to hotel staff laundry room and i could hear the sounds and vibrations of the

i like the fact that has laundry facility

laundry room closed no forward mentioning anywhere

in a very convenient spot to catch the city bus and not too far away the city and they do have a laundry room

on line says laundry facilities but there isn't any no hair dryer

there were no laundry amenities like advertised

decent area and accomodating staff plus a swimming pool

floor was really dirty and the room had a stale smoke smell even if it was considered non-smoking

there is no where to get coins for the laundry

like the fact they had laundry facility

great beds and pillows. we had a very nice dinner at the restaurant. guest laundry.

too nice of a hotel for each floor to have a shared microwave in the laundry room

there is a lobby bar with live music, on certain nights of the week and the food was great

complimentary laundry was such a welcomed amenity

to find and access the pool, fitness center just next to laundry (loud and smell of

very impressed on the guest laundry and no charge was a wonderful gift to the guest

the shuttle service was excellent and we loved not having to pay for washing and drying laundry

great and calm location, 10 min walk from downtown, 10$ for daily parking, self-service laundry

only negative was that the laundry is not coin operated but requires an app that for some reason is not available

laundry facilities

laundry use was great and cheap

all the services where really good: parking lot, front desk, breakfast, pool, gym

our only complaint is the breakfast is not great

very clean rooms. has laundry facility on site. friendly staff.

simple, clean rooms. access to pool, laundry machines and breakfast

location, felt safe, laundry services

fact that the manager was really helpful with the laundry

breakfast was exceptional. rooms were very clean. laundry facilities car parking

decent size room, ample seating, pleasant and helpful staff, laidback atmosphere, self-service laundry

i then asked if there was any way to get kitchen vouchers or something to compensate and was told that they

construction on hotel , hotel smelled really bad. wifi was horrible. worst hilton ever!!!

pool was dirty equipment in the gym was broken

elevators were kind of slow? and the parking situation at night was a little difficult

complaints but i would suggest a change machine & vending machine that holds laundry soap & fabric softener to

business center and laundry facilities were great

wifi was very strong. loved it. staff was friendly.

great location, great parking

location, the friendly staff, the excellent continental breakfast, the big spacious room, and comfortable

older so the facilities aren't super fancy, but they are clean and in working order, ex pool, & laundry room

we exchanged them but the state said the whole laundry room smelled like that and that they didn't know what

one floor had washer and dryer ,which my money gotten stuck and had to go to off site laundry mat

pet area

room service

wifi is easy and zippy

grab and go breakfast because of pandemic

even a nail spa right next door

breakfast was pretty good and is free

being as tho we were there during the pandemic pool and gym were closed, but from looks of the pool it was very

advertise they have laundry facilities but the washers are both out of service and have been for a long time

the only thing i didn't like was the location of the only laundry facility

no umbrellas at the pool for the tables.

pet friendly. staff very friendly and helpful. very clean. very comfortable bed.

the atmosphere the hotel elevator was messed up and they have pets

the smoking! i wish i could get to my room elevator without going through the smoking cassino

the spa tub in the room was my all time favorite.

to the hotel is connected to the smoking area of the casino so not good for a pregnant lady with kids

bell hops and valet parking great

the room was excellent, staff all so friendly and we had great fun in the casino too

the wifi in the rooms is great. the laundry on site was very useful. very friendly

room was clean, but the ice machine and laundry room were not

the wifi was good (but very quick to drop you for inactivity

the wifi in the rooms is great. the laundry on site was very useful. very friendly

) i also loved that there was a swimming pool (which the kids loved) and laundry facilities which really came

had to do a load of laundry and the washing machine did not wring out the water and dryer did not dry

then even opened the laundry an hour early so we could do a quick load before catching our cruise

laundry facilities need serious help

the laundry facility

laundry facilities, highly recommended it

love it, the laundry mat is on the second floor and the gym is on the third floor

i liked having laundry facilities

you guys need to add some more appliances to do laundry. it is only one for all the guest

fast check in and great breakfast

not have the correct executive room with 2 beds or the mentioned mini bar also i didn't have a laundry

the laundry area was awful

there were cabinets in my room it’s like a kitchenette,with sink,microwave & mini fridge

cafe was dark & dingy and kitchen area was filthy with pools of brown water in front of grill

the pool and bar oh and restaurant was great too

were unfamiliar with their facility stated policies; no coins for laundry room machines, dirty room, limited

very clean big room with full kitchen and hard wood floors nice staff clean laundry room

workout and laundry facilities were available, though i didn't stay long enough to need them this time

there's an awesome laundry room that have really good washers and dryers

the laundry room was closed because of this issue as well

from drug users in the laundry area and those on drugs sitting on stair wells all day

the laundry area smelled like pee, and the elevator felt like it was going to break down and it was

their laundry room was close

the outside trash cans by laundry room that we had to walk by to get to our room had a horrible smell like they

it claimed to have laundry facilities, there were none

again, if you re a couple that s actually pretty nice, but keep that in mind if you have kids with you or

really loved the pool but unfortunately it was close throughout my stay, that seemed to be the only downside

dirty carpet in room and pet stains.

beautiful property, pool area is great, and there are places to eat within walking distance.

pet friendly great, my cat

to use the washer/dryer in the laundry

the pool and patio area was really nice.

the staff was friendly very helpful the shuttle was great

most everything. clean, comfortable, nice to have airport shuttle.

the shuttle to the airport was a great convenience!

had spoke to the day clerk about wanting to do laundry and she told me if i needed quarters she will have some

service, free shuttle to airport, walkable cafes and shopping, immaculate, spacious

my husband liked his breakfast. the hotel was not far from international mall or restaurants.

charge to use facilities like pool & gym omg ud83dude32

liked the cleanness of the place and the fact that there were gluten free options for breakfast

no free wifi, no coffee maker in the room, no laundry on site

mentioned previous, gym should be better air conditioned

drinks at the hotel bar were a little pricey. shuttle service seemed limited.

the lady at the bar was amazing! staff was friendly. hotel was very clean!

room service did not answer on two occasions, one to retrieve the tray from our room and the other

they need to have better chairs at the pool but overall it was ok

the kids didn’t really care for the breakfast that they had.

excellent people, good breakfast, and comfortable, clean rooms.

no jacuzzi or heated pool

get enough i love our king room suite and breakfast is fantastic

one of the clothes dryers caused a green stain on a load of laundry

laundry room out of order

there were cockroaches in the laundry room area and we had a sweet with two bedrooms, two bathrooms, and it

the hotel had a laundry mat so we did our laundry. room was great a bedroom and pull out couch.

i could only wish their bar stayed open later..but 11 is pretty late lol

no hot tub. no hot things for breakfast, like eggs & bacon.

great staff and airport shuttle service. very clean. great location. pool was pristine.

rob at the breakfast nook was present, responsible and we enjoyed his enthusiasm.

were not many eating establishments within walking distance, however the hotel had a courtesy shuttle to the

nice variety of breakfast food and drink.

there was adequate parking, great wifi, huge shower

the pool was nice and quiet

was great from the room, the cafe, the bar, the pool, the location and the airport shuttle

room service food tasted horrible

wifi is the pits. was never able to get online.