w/d was not working so he offered to do my laundry

;also washed was broken; unable to do laundry

if staff be more kindly and there was guest hoarding the laundry room starting a fight

we was only given a towel a piece for our stay due to them not doing laundry

out of towels very quickly, so maybe they should either order more or desk staff should help with laundry to

you walk in the entrance and someone s laundry was sitting in a basket on the curb by the door and in the

great place good service and awesome breakfast on the morning

it was very clean staff was excellent quiet and relaxing breakfast everything was fresh

i had a pleasant stay and breakfast and attentive staff!

didn t appreciate booking thru u with a pet to be charged an additional 25 a night

had spoke to the day clerk about wanting to do laundry and she told me if i needed quarters she will have some

clean, comfortable, and the breakfast was great!

breakfast was hot and the area was clean

we had free shuttle service from the airport and to the cruise terminal the next day

free breakfast included was more than adequate

very impressed on the guest laundry and no charge was a wonderful gift to the guest

but they cleaned up the guest laundry space so that was an improvement

there s a gym & good laundry facilities

the shuttle service was excellent and we loved not having to pay for washing and drying laundry

the laundry facilities were free, and there were 5-6 washing machines and tumble dryers, which were

pool was heated

the location and cleanliness of the hotel the bar area, gary was such an awesome bartender.

i also made it to the pool and gym and both were extra clean and inviting

services. gyy open 24/7 and bar/restaurant. shuttle service for the airport also.

we had to get a shuttle bus to the hotel

we have to pay for parking and breakfast wasn't so different

a hot breakfast, less gratuity charges, room was fine went left, we are not a messy family.

nice self-serve mini-mart, bar and breakfast buffet in the lobby

big, clean, comfortable room. great pool area. friendly staff.

the service was ok, the gratuity was high, paid almost $300 for one night, breakfast was cold, could be better

wifi came in and out

big room with well equipped kitchen. everything you need.

how clean breakfast was great pool was so nice with shade rooms are large walking distance to ut fast

breakfast could have been spruced up a bit more. ran out of coffee and the eggs lacked flavor.

yum and a kids treasure chest of goodies

there is a guest laundry on the floor

we were able to use the laundry services

location, free shuttle service within 2 mile radius, great pancakes, laundry services available, and a workout

the laundry service was poor

the guest laundry was not working

there should be a quiet time and no party at the pool at late

however the wifi connection was very bad/slow

bar that closes the shower door broken

the pool was too cold to go in and even too cold to sit at because it doesn t get much sun

front desk employees, wifi did not rooms were not cleaned until the second day rooms were not cleaned

overall everything was good. breakfast need more items. housekeeping can drop off towels.

kitchen had no sponges for cleaning and blacked certain essentials

un heated pool the basketball hoop was made of a life saver never want pool towels some of the breakfast

great apartment, comfy bed, great breakfast, friendly staff

the room was very comfortable, quiet, and the kitchen was well equipped for any meals that you want to make on

and as always, the hilton's insistence on charging for wifi is absurd

were kids screaming in the pool for hours, and no-one said anything, we couldn't relax and had to go

was great from the room, the cafe, the bar, the pool, the location and the airport shuttle

and airport service and 24 hour room service staff was helpful friendly and clean and

i also thought the room service prices were ridiculous

there's a pool, gym, free breakfast, and a small store with snacks and necessities such as advil

was no food served due to covid and the pool was not open which was too bad, but we understood it was due to

airport shuttle arrived super fast, hotel staff was great.

the airport shuttle doesn t run past 5pm and no weekends.

great staff and airport shuttle service. very clean. great location. pool was pristine.

loved everything about it especially the bar and food

kids were sneaking in behind guests as they were using the key to get in on the side door, made us

it would have been nice if the bar had a few more choices.

the pool was freezing and rooms little out dated and needed

wasn t anything i didn t like but every time i wanted something from the bar there was never anyone there

dirty carpet in room and pet stains.

the rooftop pool and bar was great

the rooftop pool and bar was great

rooftop pool, bar and lounge area and the many different shops and activities going on in its own

it had a beautiful roof top pool and rooms

paying for wifi is not good.

i didn't know going green meant no room service at all

both the room and bathroom were a good size and we had a nice view of the pool

restaurant and bar were great

didn't like how far i had to walk to get a drink out at the pool lol

corean at the bar was awesome

yes. no refrigerator in room. no shuttle to airport i went there because i thought they had one.

the pool was quite cold. but maybe i was there not at the best time

dinner for room service, we had to go down to get it

the back exit from the lobby opens up to a collection of bar restaurants

laundry room just 1 washer and 1 dryer

pool close to early

parking area looked small on arrival. it's bigger than it looks. i arrived in the evening.

the breakfast was sufficient and very good

i had the king apartment with a full kitchen it was incredible

to use the washer/dryer in the laundry

was 2 minutes from the hotel to grab the shuttle to the airport and the driver was rude to my sisters about

only a short walk from cigar city brewry and a nice bar next door too

lobby nice,food was good pool, very clean

offered an excellent suggestion for shuttle to port for our cruise

location of pool received no sun ud83dude0e

the king studio room with kitchenette was perfect for our family

breakfast could of been better maybe serve waffles and turkey bacon not just pork bacon and the

the room we stayed in was huge and we loved having the kitchen space

location of the pool

in the laundry room on the 4th floor it says that funds can be purchased at the front desk which is not

laundry only on 4th floor

they charged a $100 pet fee for my 14 lbs dog and $45 per day parking fee.

pool is far too small for the size of the hotel

location, room size, gym

the total environment from the staff to the laundry to the pool was excellent

the gym and laundry services were closed at the time.

loved having access to the pool and gym (and laundry) without going all the way to the lower ground floor

friendly staff, clean, complimentary breakfast, spacious room with full kitchen

loved having access to the pool and gym (and laundry) without going all the way to the lower ground floor

we loved the staff and the skyline pool area.

the pool was perfect for kids and bonus that it was heated

spectacular view of skyline pool opens 7:30am to 9 pm- sky

everything was good! but the view of the corner room and the pool on the rooftop was the best

the gym has everything for a good workout, and the rooftop swimming pool provides a great view of the

was next to the supplies/hotel laundry/cleaning room that was being accessed the entire time i was there

music i didn t think i should have to ask for cups, glasses and cutlery soap and change for laundry was not

whether i needed additional towels, quarters for the machines to do laundry or dinnerware and utensils staff

-room keys constantly got deactivated -breakfast was never there and small -rude staff -flooded laundry

the location and laundry room is only good thing i have to say.

suites thought it would have a kitchen because it said suites

he did not give me the wifi password/instructions and when we tried to call downstairs the phones in the room

to covid, we could not have room service each day

one elevator was broken and it was big hotel and elevators were needed, especially after the free breakfast rush

there was absolutely nothing to eat or drink and no room service

the laundry room was dirty, most of the time, the machines were packed with clothing without anyone

hour laundry, free wi-fi, cable tv, hot showers, friendly staff, clean hallways and entry

there's also a gym and a laundry room

we arrived very late with only the laundry and cleaning available for check in

the laundry room people put their clothing in my dryer

laundry machines were all out of whack with the money required to use them

food and gym were excellent

kids did run across pool area towards the planes and immediately climbed up small fence barrier

being able to watch planes coming and going and. also the pool was nice.

or room service not available before my 6am flight

there s an excellent laundry room with washers/dryers

and my laundry was lost before checkout

really appreciate the free laundry availability but the room could have been cleaner and the vending machine

leave dogs alone for even 20 minutes (which i did to go downstairs to do laundry in the early evening and wasn

great location, great views and restaurants. comfortable room, great pool.

the pool and cleanliness

the pool wasn t overcrowded and very relaxing, enjoyed the daily $30 credit and the extra step

server at rooftop bar was not friendly

location and pool

the breakfast was great and the lobby bar area was perfect

no laundry facility. and need separate service elevator for employees.

there was no laundry room for clients

no where to do laundry. i had to go across the street to the extended stay.

it doesn t have a laundry room to wash clothes!

was no laundry facilities or hot tub

nice gym, decent breakfast.

wifi should have been free of cost for the guests.

was my first time visiting the pool, i thought it was rather small for the size of this hotel

lobby bar has some issues when we got there nobody was at the bar

pool

location, friendly front desk agents, cleanliness of the lobby and room and free parking.

clean and comfortable for adults and kids.

i loved the pool. the room was clean and comfortable. i didn't meet one bad staff member.

brian the shuttle driver was great. room was spacious , clean and cool.

one restaurant and bar on site - would be great to have something by the pool

also no guest laundry

laundry facility out of order at property

i liked that there was laundry on site

we couldn’t check in until 3:45 due to a laundry issue

coin operated laundry, vending machines and no change available

not have the correct executive room with 2 beds or the mentioned mini bar also i didn't have a laundry

the laundry area was awful

the pool and bar oh and restaurant was great too

the pool and tiki bar was awesome the overall atmosphere comfortable and inviting.

tiki bar and pool were very relaxing, not crowded

the breakfast was spectacular and they even have laundry service for guests

good facilities including gym, business centre

the pool with the airplanes landing and taking off. and the breakfast

the breakfast was nothing special and bland

the staff, the room (clean and comfty bed), the gym, the location

- particularly in the restaurant which was atrocious- and front desk didn't know what to do with laundry

we checked in the website said pet friendly but we were told only service animals on check

grabbed a drink from the bar to take up to the room and the bartender was super friendly as well

pet friendly rooms for people that have no pets

nice and great shuttle

there were cockroaches in the laundry room area and we had a sweet with two bedrooms, two bathrooms, and it

the hotel had a laundry mat so we did our laundry. room was great a bedroom and pull out couch.

one of the clothes dryers caused a green stain on a load of laundry

laundry room out of order

the shuttle driver was friendly and prompt

wish the hotel had a laundry availability

room was very comfortable with a great bed, the downstairs bar had a great happy hour with food items fixed with

the rooftop bar, the room service, the helpful staff, the beds were soooooo comfy, it was so close to

the pool was quite amazing, albeit a little warm towards the evening

the manager said they don t even have one in their kitchen

comfortable and the pool is the best on the complex

shuttle access 24 hours

location, microwave, kitchen, great water pressure.

pool was not as clean as we liked and there was no breakfast available even though we were there

pool looked like it might need restoring soon on the bottom

meals and the laundry accommodations

great bar and restaurant, clean and good area

great location from airport and the free shuttle service is

they were also teen friendly very helpful with my two sons who were at the pool and jacuzzi trying to catch a

were comfortable, room had microwave and mini fridge, restaurant and room service were really good, nice pool,

the guest laundry is good. clean and conveniece!

used the laundry

was great starting from check in , friendly stuff always smiling , self laundry with complimentary soap ,

the rooms should have laundry bags, when we asked for them we had to go to the front desk

we had to do some laundry and they offered complimentary laundry soap and dryer sheets

i liked having laundry facilities

laundry facilities, highly recommended it

you guys need to add some more appliances to do laundry. it is only one for all the guest

love it, the laundry mat is on the second floor and the gym is on the third floor

the gym is also great

clean. great location .breakfast. laundry. easy access to highways

breakfast was a great on the go

location, airport shuttle, accommodation of delayed flight and very late checkin

i always choose homewood suits when traveling with young kids to have a separate room.

no views, mediocre breakfast. gym lacking equipment.

free laundry machines and breakfast a plus

a new hotel, with a good breakfast, a nice fitness room (24h) and free laundry (24h, you only need to buy the

free laundry machines, gym, heated pool

laundry facilities were lacking

the laundry room was absolutely disgusting

then even opened the laundry an hour early so we could do a quick load before catching our cruise

change machine in laundry or swap to credit card

) i also loved that there was a swimming pool (which the kids loved) and laundry facilities which really came

the laundry facility

laundry facilities need serious help

no free wifi, no coffee maker in the room, no laundry on site

shuttle to the airport, would definitely stay at this location again

room service did not answer on two occasions, one to retrieve the tray from our room and the other

we ate at the bar a couple of nights food was good and so was service

liked the gym facilities, well equipped, not top busy - although i did use it early morning

look like laundry bags maybe 10 years old, and police kept coming next door , look like bunch of druggies

has everything you need laundry ice close to restaurants excellent for good night sleep

king rooms are very spacious and comfortable with great location to pool and laundry

wifi was extremely slow

attached to car that carried my husbands mobility scooter even tho there was no one in the parking lot

no luggage rack or laundry bag

charge, the suite was super clean and had a jacuzzi, the beds were comfortable a they had good breakfast included

no shuttle

staff are all super friendly and extremely helpful there s a shuttle to bg which is perfect the parking is

sheets were dirty and wifi did not work

i like the fact they had laundry room gym although i didn t get a chance to go there.

i needed to use the laundry due to our daughter getting sick in the car

the breakfast area was small but it was fine.

nice clean hotel, close parking to the room. the refrigerator was a nice size

so getting in and out of the parking lot sometimes took a while

mat was clumped with hair when we arrived, the printer was broken, we paid 7$ to do a load of laundry and the

the laundry machine could be a little cleaner but that was not a minus at all.

asked for a quiet room, we were placed in a room above the laundry, the laundry fan was on late at night, it

laundry room was convenient

the laundry room was extremely hard to do laundry due to hoses came undone from dryer but all in all it

guest laundry appreciated

we were looking to do a bit of laundry, but the dryer was broken - worry not, we were offered the opportunity

laundry machines require quarters but there is no change available at hotel.

room , parking , reception staff, breakfast staff and food

breakfast was great and the gym was one of the best i ve seen

the hotel was under renovation, only 1 elevator... the laundry room was not inop

was very clean great breakfast and although i don t remember the guys name from check in he was extremely nice

breakfast was great. service was great. representatives were great.

breakfast choices were very good, including freshly made omeletts and there was an attendant

breakfast and free parking location was great as our family lived near the area and still close to

to go to lobby to request, tv remote didn t work had to have manager come in to fix, no dirty laundry bags

has pool, gym, laundry facility and business center to print stuff.

the breakfast was good. the facilities were very good workout room, laundry room, etc..

a family had done their laundry and used the fence around the pool and pool deck to dry their clothes

water in the shower was changing from hot to cold too much and the laundry machines are awesome but you need

happened because i wouldn't let them in without having a card to get in as i was walking to do my laundry with

woken up by laundry machines

that it was very clean and laundry and gym were available and plenty of available parking.

proximity to room, laundry facilities could be improved

we went to the receiption and asked for help to exchange coins from note of $1 for laundry machine but staff

the common area is covered in puke, and will never be cleaned, and the laundry room is filled with puke, old

people all around the property, people gathered in the parking lot like they were doing laundry or something

yes, there are a few roaches in the rooms and no laundry facilities however, the have a swimming pool that

pool

originally got a smoking room but when i got there all the rooms were booked so they upgraded me for free so

could be laundry related

no laundry

laundry was not available, the room was dirty, there was no hair dryer, it was noisy at night!

microwave, fridge, laundry room for guests, swimming pool area

location, parking and the room was very nice

nice and gave us perfect tips for the cityud83dude00 amazing is the fitnessroom and the laundryud83dude07

wide room comfortable bed laundry 24/7 super appreciated

elevators and guest laundry were not so tidy as l expected

pool room

breakfast- great

on bed - damaged, wobbly table which caused coffee to spill - front desk didn't have quarters for laundry despite

the cost to do laundry but it expensive every where

laundry facilities

laundry services, kitchenette, cleanliness, swift check-in check-out.

window curtain was not long enough to block light from the parking lot, we had to place towels under the curtain

feeling unsafe when doing laundry, or heading to or from the car after dark.

refrigerator, microwave, and stove in the room were convenient. the parking lot was quiet.

she allowed us to have an early check in due to our early arrival after our cruise

we suspected the person in the room under ours was smoking in their unit

the room was clean and the air was cold i also wasn't expecting a small kitchenette

room smelled like wet laundry, our sliding door had no lock or latch on it

down to the pool(which was not clean so did not go in it) was uninviting and worker in the laundry room was

when i was walking to my room by the pool i saw a rat running across to the laundry room area

dingy with low to poor lighting. expensive guest laundry.

great breakfast at no charge. friendly staff.

price of laundry

good parking and laundry facilities

the staff also started laundry at 8 am and although they were on the first floor it still vibrated and had

very nice to have laundry facilities on site

internet, poor cleaning and many excuses to do housekeeping laundry facilities poorly maintained, some of them

room , pool , gym

the wifi was fast but it didn t work at times and did not connect to my laptop.

the pool was a little dirty but not bad.

was never given the wifi code

friendly staff. clean, comfortable parking close,

no breakfast. smell. laundry facilities.

a couple in the elevator was talking about whose turn it was to go downstairs to do laundry this week

laundry machines were broken so i had no access for the full 9 days two spider in my room other

prior to reservation i asked about pet free rooms & they said all were deep cleaned, which ours was not

they have a mini stove top with fridge like a mini kitchen. pet friendly seems pretty clean

did not like that there was not complimentary breakfast as stated, the laundry was closed, no one came to out

front desk told us that they didn t have extra towels or blankets because the laundry wasn t done

laundry facilities

the staff was very courteous and efficient. laundry room was clean as well as the gym room.

when we arrived, the room was very dirty and the laundry didn t work

fact that the manager was really helpful with the laundry

location, felt safe, laundry services

breakfast was exceptional. rooms were very clean. laundry facilities car parking

excellent laundry service

use the laundry machines, you need to download an app and fund an account ($10 min

s literally a ghetto, bathroom aren t clean, mine was smelled like cigarettes, i do believe the laundry room

he put us on the 1st floor ( i had requested upper) and right across from the guest laundry area

breakfast could have much more choises ( different as hyatt i have ever stayed) - laundry, dryer& detergent cost

shuttle to and from busch gardens was exceptional

so we had to use the kitchen sink in order to brush our teeth

great location, amazing view laundry/dryer 24h big room and bathroom very friendly staff good

the laundry facility was broken and flooding the first day

beds, decent size room, well lit hallways, laundry facilities, free breakfast, restaurant within walking distance

deception when asked about laundry facility, had to go next door to the hampton

laundry room was out of order.

sounds, (maybe laundry machines

smell of cigarette smoke between the elevators & laundry room

it, the staff couldn't fix it, but they kindly send me down to their sister hotel to finish my laundry load

good guest laundry room

this would greatly improve the experience for guests who need to do laundry during their stay

laundry facilities

laundry use was great and cheap

only negative was that the laundry is not coin operated but requires an app that for some reason is not available

short back road drive to casino

breakfast needs to be improved a lot

room 1128 we weren t able to take a decent shower because water was too hot and my kids skin was burning or

had indoor parking with free ev charging station for tesla

the gym was closed

nice rooms, comfortable beds, pet friendly ud83dude01

wifi never worked. room was serviced just once in 4 days

laundry,

pool areas and gym,laundry and

liked having laundry on site, even if it was a bit expensive at $2

the gym was just a little small

modern. comfortable beds. pet-friendly.

and laundry is up on the third floor

i was never able to do my laundry as they were in constant use for the 2 evenings i was there

laundry facility and vending machines were good to have

the view to the pool

great pool. comfortable beds

new brand, professional staff, good breakfast, laundry area, swimming pool beautiful , good breakfast

fitness room was great, and the laundry room was as well

everything what clean and the kids loves the tv channels. comfortable bed.

have been quieter - noisy kids above us kept me up at night

the breakfast was really good , very pleased with the staff service !

used the laundry facilities and had to run the dryer through two cycles to almost dry my clothes

breakfast and the pool

pool out of order room not ready

breakfast fine

best compl breakfast i have ever had

laundry is a problem

very polite staff and pool and bar area was right there.9

was exceptionally clean and the breakfast was tasty

breakfast was at an extra cost

candy bar 3

there was no real breakfast available, but i grabbed a coffee

dropping trash and food in rear parking atea

breakfast and nothing nearby like restaurants or bars

wifi that is free could have been better and there was a confusion with my passport, but after

the breakfast could have been a little bit more stuff.

the wifi in the rooms is great. the laundry on site was very useful. very friendly

room was clean, but the ice machine and laundry room were not

the wifi in the rooms is great. the laundry on site was very useful. very friendly

the wifi was good (but very quick to drop you for inactivity

in a very convenient spot to catch the city bus and not too far away the city and they do have a laundry room

on line says laundry facilities but there isn't any no hair dryer

there were no laundry amenities like advertised

don t think the property comes with free breakfast and wifi

the pool was clean and so were the sheets

had to wait for laundry to be done before we received and additional towels had to pay for self

it was so nice and the kids & i had a blast!

good clean place, nice breakfast

me kids say the sofa bed was really hard

her pleasantness with the guest is so amazing and with the kids as well

good free wifi

amazing bathrooms and kitchen

full 2 bed/2 bath apartment with full kitchen and high ceilings was a grest fit for our family.

the location, the kitchen, the rate, what the resort afford.

saw bugs on the kitchen counter and the

also, we were on a non smoking floor but i would still smell smoke inside the room

to the hotel is connected to the smoking area of the casino so not good for a pregnant lady with kids

one small thing valet parking should be free for guest 1 in 1 out just a

to hook up hdni to wifi

the pools were fantastic and so was the service