was in a room next to the laundry room and had restless night due to the noises of the washing/drying

breakfast and laundry

location was great, the laundry room was very helpful to have in the hotel, the breakfast in the morning was

second one was fixed so i could go to the room and when i took the stairs the next day, it had laundry/garbage

grandkids like the pool very clean near to airport main high way walmart good

nicely situated in old san juan, interesting old building. nice wifi

wifi services did not work

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

i was not told the code to get in the door after 5pm or the wifi password

than my ipad, the air conditioner was finicky, had to constantly reenter a password to use the wifi and it was

after a long trip i loved that we had a coin laundry just down the hallway

also under the laundry room so sounded like planes taking off above you

laundry machine was out of service and there seemed to be no urgency about getting it fixed, so i

was broken the entire week as well as the washer in the laundry facility

the self service coin laundry

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

there was no wifi or our entire stay at the hotel -- very inconvenient

wifi worked but you had to keep signing in each and every time you left the room

the wifi cut out every 20 minutes

didn't like that i paid $2600 for a room with a kitchen with no stove or oven, a sink that was dirty glasses

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

is no laundry service, bike rental

the benefits of that were that there was laundry, fridge, wifi, etc

near the laundry room noisy

careful using the laundry

noisy . laundry didn't work.

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

the main king size bed was incredibly comfortable (sofa bed only suitable for kids)

no consistent wifi, no internet, no tv. shower water was nonexistent.

full kitchen was also a great aspect

don t have laundry

pool area

food drinks and music by the pool! especially at night time it was a good vibe !

no shuttle to or from the airport

great location to restaurants, beach, various attractions. shuttle available

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the plunge pool was small but great to cool off after walking around all day

wifi didnt work in the room

the pool area had an event with a dj in place one night had an amazing time with drinks available in

didn't like that the laundry was ridiculously expensive

more handicapped parking and less expensive laundry facilities.need more laundry machines!

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

we arrived for an early check in the hotel's system was down

only suggestion would be to vamp up the room service food (the nachos were not good and the pizza could be better

the laundry room had only 1 machine that was working

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

there was a laundry room

no room service or free laundry

working laundry equipment

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

coin laundry facility

the laundry area needs some improvement

was great - close to where we need to board the cruise ship laundry facility was

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

, cool unique vibe, rooftop lounging pool, very clean spaces, comp breakfast and very friendly professional

the breakfast was good

best bed, great breakfast. many food options close by.

the place, the bar down stairs and the roof top bar as well

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

pool was a bit cold, no jacuzzi.

the restaurant bar at the lobby

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

restaurants, pool, staff

free parking on site is a huge plus

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

is centrally located with some parking spaces

outside and another day was told to move my car when i was parked in the correct casa ciana parking

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

most importantly, if you need parking this is one of the few places that offer private parking

location and parking

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

the only issue is the small laundry facility.

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

inadequate self-laundry service

like how there was a section for family and kids

bring some smaller bills to use if you plan on doing laundry

great location, nice views, friendly staff, self laundry service

the wifi is not working good

wifi was down the 1st night, limited things to watch on tv

for almost $400 a night there was no breakfast or even free wifi

biggest advantages it does have laundry room

the hotel's laundry room was a welcomed sight

and desk were not clean in our room and our kids room

multiple gorgeous pools facing the ocean, one with a slide for kids and one more isolated for adults, all a

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

their laundry machines were broken and they didn t allow anyone into their game room or gym

the flooding side street and the lack of on-site breakfast and laundry availability

also, the laundry machine was extremely overpriced and took forever

from a cruise laundry facility was most helpful

, laundry, vending machines etc

iron and ironing board is located in the laundry area

the pool access was at the sister hotel next door and laundry access was across the street at the holiday inn

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

pool was too green. laundry room was too tight and more expensive than the hilton.

the laundry machine didn t work

the laundry facilities i felt were over priced, and the elevator was a little sketchy

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

t be used) - rooms weren t clean enough - shower was terrible - value was terrible - service (room service

attentiveness,location, adults only

wifi is not working anywhere ousting of the lobby

very friendly and my wife and i always looked forward going back to relax and the roof top bar and pool was

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

spa prices

building is beautiful, clean, staff is extremely polite and helpful, room service was great, i would definitely

attentive staff, nice restaurants, nice pool and grounds...great drinks!

great pool experience

details trouble with one tv / didn t have laundry service as advertised

lobby could be a bit noisy in the evenings since the bar was located there

enforce the no kids rule in the no kids area

they gave us late check out

great we had room service

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really appreciated

the breakfast could ve been better.

there's a kitchen with a microwave

location was great. nice continental breakfast friendly staff

location, clean, helpful staff, cozy, good breakfast.

nice clean room and facility, breakfast

coffee shop around did not open for breakfast until 8 am

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

the breakfast buffet was awesome

staff, hotel & room cleanliness, breakfast exceeded my expectations

good location, friendly staff and nice property. late check out was amazing to have!

gym upstairs and spaced to lounge

no good access support to the hotel no desk no wifi free

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

the staff is very helpful and the hotel has its own little kitchen and laundry room

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

sign for laundry said $3

not bad price not bad great, helpful staff convenient parking space laundry machines

not a bad terrace laundry machine available for a small fee, on premises parking space

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

the gym is not great for a weights workout

be cleaned on wednesday the day before check out, there was no toilet paper, no extra towels, no bar soap, no

wish the shower at the pool had been working so that we could have minimized tracking sand into pool and/or back

one dark skinned gentlemen was super helpful with locating a laundry facility for me

lack of room service, did not show up

the furnishings in the room, along with the kitchen and the bathroom, appeared antiquated and covered in dust

no kitchen

the first day they left a bag of clean towels and soap on our door after we denied room service

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

coin laundry

very old & scary elevator storage area for belongings in laundry room not locked

he booked us in early and gave us information regarding a laundry

were some facilities that were not working - like the come restroom and the laundry facilities

we had to pay for parking even the laundry you paid for

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

the food was good, access to beach, breakfast and parking garage access. laundry

laundry room was unkept

wifi was unreliable and didn t work on the balcony or by the pool

canario also offered to help with laundry

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

housekeeping even did my laundry for 10 dollars

the hotel has a cosy little garden and a shared kitchen

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

at its highest volume and there is no way to change the settings the microwave is located in the laundry

great location in condado laundry area and rooftop pool

the laundry room was so convenient

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

free soap for laundry

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

pool and laundry open 24 hours

friends used the laundry room and the dryer took a long time to dry, had to run them twice

amenities - beach trolley, cafe, laundry

no breakfast

good breakfast clean rooms nice staff

the lobby is beautiful and a hot breakfast was included

the breakfast is very ample

very safe and secure, continental breakfast, very clean

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

brighter laundry.

i requested early check in and late check out

items in the room heard the neighborhood all night - not kids friendly bathroom not really clean - drain needs

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

the restaurant, and how close it was to the beach & other amenities & they did laundry.

we loved the private pool setting (because of covid you signed up for private pool hours)

the pool, roof and other common facilities were great

facilities were wonderful (pool, rooftop)

the pool was a nice bonus - it was very cool and refreshing

the parking lot, don t have enough space for all the visitors

atmosphere, a little bit like a hostel but only the good things (communal sunscreen, a kitchen you could use)

parking is not available

parking

we also liked that the property was in a gated community and had plenty of safe street parking

communal feel through out with shared kitchen and reading space

kitchenette very useful

we were told there was free wifi

loved the restaurant and bar directly on the ocean

wifi not adequate. no safe in the room.

i was in cheapest (not cheap) room right next to kitchen restaurant & reception

went to use the laundry mat and was robbed a whole wash cycle

aside from needing pool towels, laundry seems to be a serious problem here

golf and game room were closed ud83dude22

breakfast was not too various (eggs, potato, sausage, oatcream, toasts) but very tasty

staff at the bar on the resort were very rude to the people who weren't from puerto rico

didn t like the room location , it was next to the laundry room, in the back corridor pointing to the street

pool was very clean

not enough parking.

they do have parking on the side but limited

pet friendly

free soap for laundry was nice

there's a laundry facility and restaurant inside the hotel, which was very convenient

do wish they would be more clear about the laundry service regarding obtaining detergent and fabric softener at

the hotel appears to have been recently updated with a lot of modern touches, a workout room, laundry, a nice

there's a laundry room in the basement which is handy to dry your soaking beach clothes

they do not offer a laundry service, but have washing machines and dryers so you can do it yourself

the laundry room...machines were not working. ..

lovely facilities (pool, laundry, restaurants and breakfast offer)

didn t like how u have to press a button to leave things like the laundry room or pool

i was able to do laundry there which helped during the week

terrible food, no room service . please dont call that fitness room a gym.

there is a small gym, but working out on the beach was even better

convenient location, amenities, restaurants, beach, pool, view

the price of.the parking, the price of the breakfast totally overpriced

gym is mediocre