the swimming pool and the spa installations are really complete

was denied use of the amenities and pool because i had my kid with me

wi-fi in room and spotty elsewhere; pool not heated; incidental charges - such as bringing a bucket of ice to

can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely

the swimming pool and the spa installations are really complete

the views, breakfast, weather so cozy in the room. the staff

said it had a restaurant but that s only open for breakfast only option for food was the staff offered to

rooms were adequate. breakfast was good. great view.

breakfast was somewhat limited, but freshly cooked and plenty of it

the breakfast, the views.

fireplace didn t work as expected and all the smoke came out into the cabin and we stayed up

kitchen supplies are not sufficient, there were no decent pans to cook some food

bike and went for a good ride to enjoy nature outside the property and came back to have a great breakfast

around 2am noises were too loud since room was too close to laundry room

swimming pool is in front of the road, so not relaxing at all

loved the building, the room, the room service was really good

the food at least for breakfast was good, lunch and dinner was another story, also the bar was about of mixers

the restaurant and the bar are very

the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st

by pool for food and drinks on our first night was great but no one would come outside to help us on

spa treatments were nice, waiter staff was polite and complimentary breakfast was good.

spa services

nice temperatured pool to play with a baby

people ruined our vacation also the web site implies that you have use of the santa teresita spa pools

it even has a small laundry room

we liked having laundry facilities in the apartment

don't have washing machine in junior suite and the hotel doesn't offer laundry service

not only did i enjoy it, but so did my kids

i didn't use the pool or gym, but they looked clean and inviting

from the revolving restaurant to the amazing rooms and very comfortable beds, to the delicious breakfast and

the room keys didn t work in the gym and pool areas.

our kids enjoyed the revolving restaurant:)

no breakfast service before 7:00 am

we got in too late to check out the pool

clean and comfortable. good breakfast.

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

very clean, great breakfast and friendly staff

the wifi didn't work in the room

lovely staff, very clean, really nice breakfast

there were kids being loud in the living room (also their lobby area) throughout the afternoon and evening

close to the airport. clean. wifi. transportation.

great service. very clean. wonderful breakfast too!

breakfast was just excellent and the staff were very kind

laundry service also available at an extra charge

of my room was behind the reception so it was a bit noisy; and one of the bath towels had some laundry soap

very secure parking and area overall (gated community)

good wifi in my room

close to the airport. friendly staff. clean. free shuttle to the airport.

gym is well equipped

the wifi in the room was not working, even after i talked with the reception and asked kindly to fix it

nice pool - cold but that was fine

the hotel has nice rooms with aircon a pool and a gym and a nice restaurant

gym on the top floor was large, spacious, and well equipped

breakfast really good

with small kitchen dining area

like this place, there is everything you need, good bed, quiet room, breakfast

all using the same restroom, no hot water to take shower, not private room (not door locks) breakfast so bad,

coffee in the morning, wifi was useful, offer taxi for 10 usd to the airport (uber 2,50$)

strong (not necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have

the staff was polite and friendly, the beds were comfortable and they served good breakfast

it is next to the laundry, so the noise is constant

we were are to get our laundry done for $10usd per load, get our luggage held for a few hours and a ride to

desk, and the window is at ground-level (kind of like a semi-basement), looking out into a parking lot

great place for kids to run and play

is 500 meters away breakfast is awesome staff are super helpful and kind

great ac breakfast included and walkable to airport

it was an overnight stay and having a shuttle available and it was included was a big plus

we didn t have time to wait for an order and eat, since we had to take the shuttle 15 minutes later

they provide a free shuttle to their other property for dinner and bring you back

they also offered free shuttle to the airport

delicious breakfast

the wifi didn't work well in the room

huge rooms, very clean, great breakfast(also to go if you have an early flight), nice mall within 5 minutes

very spacious, and clean. great breakfast, perfect location. staff super friendly.

the decoration and the attention. great breakfast. location is great.

a sign would be nice, so i could find the property. the parking situation is limited.

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

no wifi in the room, not given a key to get in and out so was effectively locked in

rooftop pool, safe, clean, staff very accommodating

the wifi signal also didn't make it to my room

no water filter in the room, not the best wifi, at least during my stay.

and it is pet friendly as well , we were traveling with our dog

staff were amazing, particularly the kitchen staff

clean room with a small kitchen to cook

friendly people, nice rooms. breakfast included

the breakfast in the morning was much appreciated and good-tasting

they provide a few options for breakfast

breakfast is included and is very good

also a lovely breakfast

good basic guatemalan or american style breakfast.

laundry service was little high for my taste 2usd for a pair of socks take as reference

they also arranged an airport transfer (free) and did some laundry for me

it does have an indoor, safe parking, which was a nice surprise as it showed as not having parking on your site

on the type of traveler you are, but they do room service every day

clean room and good breakfast

so close to the airport, the staff were gorgeous, free breakfast in the morning.

laundry a bit priced. around 95 for same day return for a small load

organising laundry for us overnight, but woke us up to let us know it was ready at 6

laundry service

i left my laundry to get washed and it all came back stained with bleach

previous reviews were complaining about the shuttle not being there

laundry,place is old

they should have the laundry room working, as well as the elevator.

and i stayed 22 nights good business for hotel it sucked when i found out how much u charge for laundry the only

location, staff, room, parking, security

people at the reception and at the breakfast were really nice, they helped storing our luggage

for kids - there is a pool, swing set, and laundry available

pool area looks nice but we didn't try it as it looked cold

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the

tip is incluid when you request room

it's great for group travel with a full kitchen, living space and dining area

the breakfast was completely adequate for such an affordable stay

great breakfast and friendly staff.

close to airport. clean and large rooms. good simple breakfast. great wifi.

tasty breakfast available in the morning

map is not showing the exact location. not much wifi connection downstairs

though there was no breakfast, the staff allowed us use of the dining room for food that we brought back

location. breakfast

the location is also excellent and having the different options to chose from for breakfast was also great

breakfast doesn't open until 7pm, so we couldn't have it before leaving to airport

breakfast, big room, good location if you need to be in zone 10, my room was very dark and very

there was no swimming pool

parking inside hotel is a little difficult due to very narrow roads at basement

no pool on the hotel

big comfortable beds in very spacious rooms. quick and delicious, reasonably priced room service

when u get an executive room with all they have to offer example they said you could go to bar and have a drink

the laundry service is excellent too

rooms super comfy and also the designs of the bathrooms everything was perfect, i also used the gym and they

only the bar restaurant area was good

parking a litlle confusing

blinds didn t close very good so we got light from outside; parking was so confusing since it s such a big

same day laundry service, helpful, friendly staff

great complimentary breakfast, nice staff, free parking next door.

parking and bedding

no free wifi, no coffee maker, no freeze in the room.

small gym

are pleased with our stay cleanliness , friendly staff, great location, wonderful breakfast lovely

wifi not perfect.

the pool and gym were large and a great escape

i liked that gym was outside near the pool

don t have a bar at the pool, so we didn t enjoy it

breakfast was small amount but very good

the wifi is excellent and the location is great

we had a bus early the next morning before they started breakfast and they offered to have something made for

the wifi was also good

hot water, and free breakfast

that canceled our ability to sign to our room in the restaurant and laundry

polo and gym

physical credit card, they didn't understand how difficult was to my wife walk from front desk to parking twice

outdoor tables to have drink or dinners outdoors, by the pool (existing facility but limited, and very much

room service food was the best i have ever had

little bit too expensive laundry service.

us in laundry charges before they would give me my laundry

the ac can only be changed from cold or colder (which is better than not working i guess) and laundry service

charge me for the laundry bag q74

staff was helpful, and i used the laundry service as well

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

wish they would have laundry machines on site

location, comfortable bed and pillows, clean, good food, efficient room service

nice pool and pool area

and 2 queen beds that weren’t stuck to the walls so we could push them together for our kids

room service

modern design throughout the hotel, great security arrangements,, great rooftop pool, lounge and view of city,

near of everywhere and accessible parking lot, clean and comfortable

the breakfast was fantastic.

trendy rooftop restaurant and soaked in the views of guatemala city from the beautiful rooftop pool

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

no mini bar fridge

kitchen and utilities were included

location, very clean, huge rooms, beds very comfortable, free airport shuttle.

laundry woman woke u at 8 pm banging on door asking if u had any laundry

disappointed at how expensive the laundry service was

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

+ comfy beds, comfy pillows + good service in english + good wifi

i ordered room service twice, the first time i had pasta which was nice but the second time i ordered steak

breakfast was great, value for money is possibly the best in the city, cleanliness was very good

shuttle driver took us to the airport earlier than the next round of rides which was super cool

breakfast is just minimum and it's not so fantastic while other experiences are great including

excellent wifi

breakfast was awesome! the bed was super comfy and the room was very very quiet.

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

there was a kitchen but it was not furnished with any flatware or any tableware.

common in guatemala to just give a bar of soap, but from a 4* hotel would have preferred shower gel, especially

only one parking spa and the elevators are wey to small

that it s pet friendly and it s only 10 dollars a night

room service good .

great location, free parking, clean rooms.

6) the gym was below expectation and ceiling was broken and not fixed

i was left stranded as a lone female, late at night unable to connect to wifi or call the hotel

accessibility is a major plus, the parking security, and the classy hilton feel to it was preserved, and the

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

beautiful hotel wirh comfortable rooms and great service. great breakfast aswell.

the room service food tasted like it was a frozen dinner heated up and there was even a piece of

wifi barely worked, i had to leave early due to not being able to videocall / work online

everything was beautiful and breakfast amazing

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

cold pool, how about a solar heater?

the hotel has its own restaurant and bar service which was nice

i like my room and the pool

i love that the suite includes a kitchen with some dishes and utensils

they have indoor parking and a pool table. they have a clean kitchen to use.

they have indoor parking and a pool table. they have a clean kitchen to use.

the wifi was a just a tiny bit sucky.

free parking, large comfortable room and bathroom..wifi is ok

free parking, large comfortable room and bathroom..wifi is ok

breakfast was delicious and receptionist at check-in offer to bring breakfast to our room at not

not everyday cleaning the rooms the breakfast could be better

wifi was flakey and kept dropping out

breakfast is served very morning from 6:30 to 7:30

breakfast was good

hot water, wifi signal was very weak

wifi was poor. not able to take work calls from the room. expect better at this price point.

would have been great if bar on 7th floor was open.

free parking below the building very convenient

the room decor and kids

place with a wonderful mission to help guatemalan kids in need

laundry service was too expensive.

expected a good room but was given one way on the other corner beside laundry or some wash room

... wifi, ... but the rest was unbeatable everything was perfect

the spa and gym are terrible

also got free early check in

fast wifi in the courtyard but lacking in the rooms

wifi available in the patio - not in rooms

the shower in room 8 didn't drain well. wifi not good in room 8 - we had to go to the patio.

depending on the location, the wifi didn't work great.

2- the parking access closes too early

only the wifi signal in our room was a bit weak (it still worked though)

time, knowing clean comfortable beds, good showers and reliable wifi, friendly staff and a great breakfast

the breakfast was lovely - we would recommend getting the hot option

the breakfast was delicious and fresh

home when we arrived the second time, knowing clean comfortable beds, good showers and reliable wifi, friendly

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

the air conditioning and wifi in my room worked well too

live music every night in the attached bar and a full-service restaurant are also enjoyable

wifi, clean rooms, updated bath with rainfall shower head

wifi was a bit weak in my room; functional but only in certain areas of the room

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

always asking for laundry early in the morning plumbing sound during the night were loud

10 min, and so we arrived late and didn't get to enjoy the pool there because it closed early on sunday night

good customer services, restaurants are good, love the breakfast buffet. recommend!

wifi service is not the best.