the beach and pool

incredible property, rooms, pool and beach all fantastic

the restaurant was bias with dining in for me and my spouse. forced us to do room service.

spa facilities and restaurants are the best i've seen

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and

went to use the laundry mat and was robbed a whole wash cycle

aside from needing pool towels, laundry seems to be a serious problem here

a couple of small things like the kitchenette didn t have dishwasher soap and, at the moment, there s no

room service should be daily. here only every three days.

of room service, rooms weren t cleaned daily nor there weren t clean towels daily we had to use

was in a room next to the laundry room and had restless night due to the noises of the washing/drying

location was great, the laundry room was very helpful to have in the hotel, the breakfast in the morning was

second one was fixed so i could go to the room and when i took the stairs the next day, it had laundry/garbage

breakfast and laundry

good breakfast, clean room, facilities, excellent staff.

kitchen cabinets dirty and doors broken, shower flooded with dirty water after flushing toilet

is out dated and soft not firm bathroom need alittle remodeling and the tv needs an upgrade too wifi was very

it looks it was nice roomie and comfortable but lak of wifi and people who stayed in there the last night i

in kitchen, mattress was old and sagging

kitchen pantry didnt even have coffee or tea

clean room, friendly staff, laundry room

the laundry machine was broken all week

i really didn't like the size of the pool. and the size of the parking it's small for a hotel.

the casino was a great plus for my mother s enjoyment and the staff in the casino were excellent as

breakfast was ok, in view of the pandemic safety precautions were taken

nicely situated in old san juan, interesting old building. nice wifi

than my ipad, the air conditioner was finicky, had to constantly reenter a password to use the wifi and it was

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

wifi connectivity. bounced off from time to time.

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

laundry facilities were out of service during my stay

also under the laundry room so sounded like planes taking off above you

after a long trip i loved that we had a coin laundry just down the hallway

was broken the entire week as well as the washer in the laundry facility

wanted to laundry and the staff had no change fir rhe machines, and there was no change machine in the

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

it s close to everything, and there s a beautiful rooftop bar with the best views

were not prepared and we had to ask for extra bed sheets, despite that the we booked 2 adults 2 kids room

staff, bar, location, decor, kitchenette, shower.

loved my kitchenette and small balcony

near the laundry room noisy

water cooler for your use in backroom with laundry facilities and very dirty

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

careful using the laundry

no coffee provided but did have filtered water in the laundry room

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

noisy . laundry didn't work.

the room service left a lot to be desired - never quite getting things right (missing towels, toilet

had leaking air conditioners that were dripping on the bed no blankets on twin beds for our kids

the wifi was broken for an entire day and when traveling for business this is critical.

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and

the plunge pool was small but great to cool off after walking around all day

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the pool is clean and not too warm, even in the summer

wifi didnt work in the room

don t have laundry

hot tub jets did not work. small casino, no video poker.

early check in after getting off our cruise ship. we had a late flight the same day.

breakfast was excellent , restaurant and bar also excelent good food and outstanding customer

zen spa facilities and restaurants

more handicapped parking and less expensive laundry facilities.need more laundry machines!

didn't like that the laundry was ridiculously expensive

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

we arrived for an early check in the hotel's system was down

room , towell sets for 4 prepared, room for disabled in ground floor, pool, pool towells and gym

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

no room service or free laundry

the laundry room had only 1 machine that was working

working laundry equipment

loved the guest laundry room and staff was always helpful and genuinely nice

the laundry area needs some improvement

coin laundry facility

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

on my fourth night there i tried to do some laundry before my departure the following day

was great - close to where we need to board the cruise ship laundry facility was

location was great but,we didn't eat breakfast there not because we didn't want to we just wanted to explore

good selection of breakfast food. excellent location.

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

had a room on the lobby floor - it is noisy on that floor given it is the breakfast area as well as check in

n/a - everything was great, loved the decor, breakfast, art work etc.

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

all of the above, but the big plus was the swimming pool and the laundromat... a big plus.

they are able to give you a $17 daily credit to their snack bar in the lobby

great crew, awesome restaurant.. bar was great too

wifi sucked the smoked scented hallway needs more bilingual staff hidden fees for

having parking available made it very convenient

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

good news casa ciana has a parking lot they are upgrading

location and parking

is centrally located with some parking spaces

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

staff, hotel & room cleanliness, breakfast exceeded my expectations

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

breakfast options are limited, just muffins or croissants

convenience parking and location. walkable and centric. rebuild historic was impressive.

on site parking was a big bonus for this hotel

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

the only issue is the small laundry facility.

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

inadequate self-laundry service

like how there was a section for family and kids

biggest advantages it does have laundry room

the hotel's laundry room was a welcomed sight

kids were hungry, had to get the car and find food to bring back

multiple gorgeous pools facing the ocean, one with a slide for kids and one more isolated for adults, all a

i asked to leave my bags so me my wife and kids could go get something to eat and the gentleman kept telling

bring some smaller bills to use if you plan on doing laundry

great location, nice views, friendly staff, self laundry service

the food was great the pool and lagoon view were great

have breakfast, but the bar was really good and the service was greate

great facilities and location. the pool and hot tub were great.

the hotel didn t have a laundry facility. parking on the street was impossible.

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

the flooding side street and the lack of on-site breakfast and laundry availability

don't have their own breakfast, laundry, anything

, laundry, vending machines etc

iron and ironing board is located in the laundry area

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

the pool access was at the sister hotel next door and laundry access was across the street at the holiday inn

from a cruise laundry facility was most helpful

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

very expensive breakfast and drinks/snacks in the room

continental breakfast was slightly basic but could be substituted for warm breakfasts which were excellent -

the pool!!

very friendly and my wife and i always looked forward going back to relax and the roof top bar and pool was

didn t like the expensive laundry room

the laundry machine didn t work

pool was too green. laundry room was too tight and more expensive than the hilton.

the laundry facilities i felt were over priced, and the elevator was a little sketchy

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

enjoyed the hotel and everything it had to offer, pool, gym, towels for pool/beach/adult only area/drinks

facilities like gym spa sauna and pool

breakfast and atmosphere. above all i enjoyed the hospitality and the employees

the choice of pools, the dining and bars and even the fitness center are all of very high quality in addition

details trouble with one tv / didn t have laundry service as advertised

t initially advised of the $25 daily food credits as well as the casino credits that were specifically for

kids were in the adult only pool

they got us a late check out for free and it was so upscale and clean

location/beach front/courteous staff/24 hour gym

surprisingly fast and reliable wifi, good enough for online gaming with tvs you could hook up ps4 or xbox

the wifi was excellent

clean, great breakfast and breakfast area

the terrace and pool were nice also

the wifi connection was very weak.

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

gym upstairs and spaced to lounge

good location, friendly staff and nice property. late check out was amazing to have!

no good access support to the hotel no desk no wifi free

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

location, ropa vieja restaurant, fitness center, choco bar cortes

be cleaned on wednesday the day before check out, there was no toilet paper, no extra towels, no bar soap, no

pool and hot tub were awesome

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

sign for laundry said $3

not a bad terrace laundry machine available for a small fee, on premises parking space

the staff is very helpful and the hotel has its own little kitchen and laundry room

not bad price not bad great, helpful staff convenient parking space laundry machines

one dark skinned gentlemen was super helpful with locating a laundry facility for me

no kitchen

common areas and the best they are pet friendly

didn't like the tv didnot work and also the wifi

no wifi for most of stay

coin laundry

he booked us in early and gave us information regarding a laundry

very old & scary elevator storage area for belongings in laundry room not locked

were some facilities that were not working - like the come restroom and the laundry facilities

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

laundry room was unkept

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

we had to pay for parking even the laundry you paid for

the food was good, access to beach, breakfast and parking garage access. laundry

pool for toddlers

canario also offered to help with laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

housekeeping even did my laundry for 10 dollars

wifi was unreliable

the laundry room was so convenient

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

great location in condado laundry area and rooftop pool

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

at its highest volume and there is no way to change the settings the microwave is located in the laundry

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

friends used the laundry room and the dryer took a long time to dry, had to run them twice

pool area was clean and well maintained, laundry onsite is useful

pool and laundry open 24 hours

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

good breakfast clean rooms nice staff

very safe and secure, continental breakfast, very clean

the coffee was great, decent breakfast, villa was very comfortable and huge

my kids loved the garden out back

the breakfast is very ample

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

brighter laundry.

necessarily a dislike, i just wished they utilized their bar more

the wifi can improve.

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

the restaurant, and how close it was to the beach & other amenities & they did laundry.

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your