breakfast that is included is incredible, the cabina was amazing with the most incredible views,

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast

breakfast with a view of the volcano was pure paradise we could have stayed another week

facilities are also extremely dated, spa looks worse than a hole in the wall asian spa in nyc

beautiful garden, roof terrace. good breakfast.

not to mention there's a pool in the lobby itself

breakfast was awesome, and the staff was super nice and helpful and the bed and sheets were super

great staff, great facilities, great bedroom, great massage, great breakfast

also the pool isn't huge, has very few sun loungers and plays pretty bad music on a loop

by the pool for over an hour and no one offered me service, despite their website saying there was

the complimentary breakfast was fine but minimal given the cost of the room

only complaint if i have to have one was the breakfast isn’t good

we liked the pool area to relax, but didn t see any service

enormous room, nearby a shopping centre (large supermarket) and a very nice fresh breakfast!

slap dash breakfast, no list available and non of the staff speak any english so a little difficult

breakfast was good, very quiet hotel.

breakfast was pretty amazing, the staff was wonderful and it was really clean

like a text whether we want the room cleaned, providing an extra blanket, and the freshly made breakfast

due to covid you had to reserve the pool. hard to find a tuk-tuk or taxi in this area.

toilet stinks, the swimming pool was full of bugs, i booked for breakfast included and at the end wasn't it

design, gardens and understated but good swimming pool

had several dinners there- especially the pizzas after a long day of tour excursions 3) swimming pool was

the room was very nice and also the climatize pool.

breakfast was very good

the bars of the monkey bar in the kids area are loose and kids can fall

no coffee in bedroom, wifi charged on additional devices

like these place ,, parking, food and service ,, the beds a little uncomfortable,, but the rest

my mother in law goes to the jacuzzi with one of my kids

i didn't like was the loud music blasting from speakers in the pool area

it is possible to pay for laundry services

- the breakfast was included and wonderful

the decorations, the plants, the room, the clean bathroom, the breakfast included, the staff was so polite and

wifi just worked alright

wifi didn't work well up there but an awesome view of the volcanoes when the sky was clear

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

the front desk arranged airport travel and laundry for us

didn't pick up at reception loud music from other hotel on saturday night bar and restaurant aren't as great as

it would be nice is room service was open 24/7 though and if the pool was available for longer throughout the

free laundry

coffee and cake are always available and the staff helped us with laundry and even ordering a pizza

friendly and helpful staff, fast laundry service

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and

garden is absolutely stunning, room was very clean, breakfast was great, food was delicious and times very

the wifi could be improved but it is not the worst.

the garden, the pool, the hangout room, the terrace, and your room (even up to the bathroom) are all beautiful

breakfast was delicious, room was gorgeous, lovely terrace, all round great!

warm pool

our room was huge with a beautiful fireplace

a 5am start), and their laundry service was quick and could be done overnight

room service is excellent

late check out was available at a reasonable rate, front desk staff were welcoming and helpful,

location serving food take long time because kitchen downstairs

wifi was amazing and the workers were so kind and helpful

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

good breakfast, although not included for kids in the reservation

loved that the parking is onsite and that an amazing breakfast is included

the parking is very small

the free parking is private and safe

breakfast was great

the breakfast on the rooftop was wonderful

breakfast was delicious rooftop

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their

) my daughter and i had breakfast on the rooftop terrace each morning (wonderful views of the volcano and the

that room service was over at 10 and the money exchange was terrible only can change 50$

that there will be a wedding (some part of the hotel would then not be accessible) no swimming pool

amazing breakfast! friendly staff! beautiful hotel!

it s a complex for weddings or celebrations where the family could stay, they don t have pool or nice

location and facilities. renewed classic palace. great breakfast

the breakfast was great

room comfort, safety/security, wifi, and breakfast are all excellent

breakfast was quite good and once again staff were extremely accomodating

it is an awesome property, with kind and helpful staff, beautiful rooms, excellent breakfast

the wifi was spotty at times

location, on the edge of the city centre - walking distance to coffee and laundry facilities

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back

friendly staff, cheap breakfast and laundry

we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load)

laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal

the spa was quite lacking in appeal.

we requested a massage and parking, and early check-in, and everything worked perfectly

breakfast is amazing

than others we stayed in, no aircon, knocked on a few peoples houses to find the entrance and the wifi was pretty

my husband and i love the breakfast this hotel serves

i don t recommend booking a shuttle or doing laundry through the hotel

reasonable laundry service too

hotel had onsite laundry service, which was convenient, though a bit pricey at q10 per pound compared to city

laundry serv is available for a small fee

of their way to help us - we had lost a bag and they retrieved it for us, they took care of our laundry while

wifi was spotty so watching tv at night was frustrating

parking is 2 blocks away (plus they have free transfer)

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

no parking site.

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

we also used their laundry service and it was extremely fast aswell as cheap

we used the laundry and spa services, both were super great

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

they have laundry available

spa was very lovely , it would have been nice if the thermal journey (pool,sauna and steam room)

breakfast buffet, grounds, front desk, everything

response from room service 100% parking logistics are

happy hour at the bar could have been longer ;)

water in our room every day; delicious meals onsite; gym with free weights, machines & cardio equipment; central

preferred a room close to the pool and didn't know how to request it

you can getvyour laundry done across the street

convenient location, friendly staff, great wifi, clean rooms

wifi rarely available in second floor room

we stayed 10 nights and were very happy with the comfortable bed, hot shower, breakfast and cleanliness of the

nice, kind & english speaking anna & helpfull staff, very clean, powerful wifi, boutique minimal decoration,

good laundry service around the corner called 'cafe siete' if you need it

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

laundry service just around the corner as well

a bit hot when we were there but they had fans, good wifi

cable tv and good wifi in the rooms

the outdoor area, with its small heated swimming pool, was a wonderful spot to sit and relax

parking.

a bit far from everything and the pool area is a bit dissapointing - no reclining chairs etc, only suitable a

the pool helped rejuvenate us and we loved the view from our porch

private parking lot was available though it was small, it was convenient

room, friendly and competent staff (they actually separated our wool from other clothes at the laundry), lots

courtyard very friendly staff delicious breakfasts quiet location good secure parking

liked that it had private parking, good attention and a very good breakfast

free breakfast, staff was friendly, room was clean every day, & free parking with a big gate & security

we loved eating breakfast in the garden

they did change the room, however it was right next to the laundry room which meant

laundry service was the worst

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

wifi sucked

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

they do laundry on site too for a very reasonable price which is very handy

they have a own laundry and they wash everything after a customers visit - even the blankets

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

they also offer meals, laundry service, and airport shuttle although all three are extra cost

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice

i also got completely ripped off with my laundry and charged $120 for a few

room for without knowledge was right next to the kitchen and just a few meters next to the street and right up

the bar at the front of the property was nice too

even though we didn t use the kitchen area, it was very big and well equipped

you re depending on wifi you may experience issues, but that seems pretty common for guatemala hotels

large bathroom, hot water at all times and free breakfast

i was very satisfied with the breakfast options

the included breakfast was quite nice, and in the evening they send a text to find out what time you would like

the breakfast was excellent: eggs, beans, papaya, bread, and great coffee

great box breakfast for early trip

very good breakfast

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

place was really clean and the staff was amazing, i never had a problem with the wifi

good breakfast included with a great view of the volcano

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

from the service and accommodation also the delicious breakfast served i was just the best thank you casa mia

pool was very small (more like a paddling pool for children), wifi did not reach bedrooms which is very annoying

very nice room, good location, good breakfast and free parking

the kids to swim comfortably, the room floors were a bit dirty, and milk for coffee and juice at breakfast were

breakfast is ok, wifi works, some of the staff speaks also english

very noisy, bad wifi. cold shower. no clean towels way too expensive for what you get

wifi signal was poor in my room.

breakfast was always different and we couldn't choose

didn't try the breakfast this time but it smelled amazing

people it is extremely difficult to communicate with night reception ( maybe a course would help) wifi - not

laundry is located just 1 minute from hotel

my room was right above the laundry room, don't was loud at times

we used the laundry service the hotel recommended (and is affiliated with) and one shirt was damaged

wifi does not work well in the room.

breakfast was nice and you can eat on the terrace looking out to the volcano

breakfast included - it's just a coffee

the wifi was pretty terrible too

breakfast was a let down

they prepared us a packed breakfast because we had to leave early in the morning to hike acatenango volcano

when i asked for the wifi password, again he was very rude and took my phone out of my hand to enter it, which

the location was fine and the laundry service offered was good.

wifi non-existent

the affiliated spa and massage service next door and it was a very uncomfortable experience

wifi did not work in the room we were in and got an immediate upgrade

breakfast simple but good, wifi good downstairs, not upstairs. bathroom nice, big shower.

laundry service is fast and a great price

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

first room i was assigned was in a dark corner next to the laundry room

laundry available per bag, small or big so not per piece

placed next to public coffee and laundry room

we used the laundry service which was very quick and the clothes were lovely and clean

they even had laundry service which was really helpful to us and even had the facility to clean your shoes

best of all same day laundry service for when you return filthy from volcano ud83cudf0b hike

the did an excellent an efficient laundry service as well

its location to the terrace, from laundry services to the cleanness, it has been a fantastic experience, thank

great hotel, good location and cheap laundry service !

location, very clean and regural room service, hot water, very friendly stuff, quiet and

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either

no room service or other amenities , no water to drink

wifi would sometimes cut out, but it was good for the most part

there was a broken window that didn't open and one window that opened into the laundry room

great location. lovely staff. laundry was done very well.

kitchen equipment is mostly broken

unreliable wifi

wifi is in most of the building however i got the one or two rooms where it dissapeared.

in room 101 i stayed, it was close to reception and laundry area so hear washing machine as well

the hotel is in a perfect location 2 minutes walk from everything, market, supermarket, laundry and restaurants

the only thing was the wifi signal that at times was slow and would not connect at times

the wifi worked really well & there was a smart tv in our room

nice, clean rooms, very quiet. wifi was perfect too!

good customer service resourceful and friendly my laundry was done ( for a fee)

great price for doing laundry

quality cotton bedding and there are laundry

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

wifi didn t reach our room, we had to sit in front of the room to do some internet browsing

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

pet friendly can improve

the wifi sometimes stopped working for a few minutes but then it was good again

the wifi there was very fast compared to most other hotels and locations in guatemala

the room off of the bar is noisy

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

also they charge 40q a lb for laundry which was literally outrageous

after the upgrade, wifi is not stable enough for videoconferencing

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

the cable and wifi were free and rather reliable

couldn t do laundry because it was saturday night and there is no laundry on sunday

they offer laundry services for 3-6 euros, depending on the load

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

the laundry service shrank/damaged my clothes beyond repair

it had wonderful kitchen and laundry facilities

the laundry service is high recommendable

they also do laundry for a good price

speedy laundry service

they have laundry service

the breakfast was tasty and the staff were friendly

great drinks and beer selection, great breakfast, incredibly helpful staff, a cute little terrace, and absolutely

and friendliness of staff, bar with live music attached so if you want a quiet place choose another spot during

i emailed before checking if we could have breakfast at 7am because we were climbing acatenango at 7

also, very noisy, bar gets packed and rooms are literally next to the bar

there is a great and reasonably priced laundry service

really enjoyed the coffee in the room too + the laundry service

i asked if they might be able to put flower petals in the bath, and when we came in they were all over the room

another big plus was the free breakfast

the staff is extremely pleasant and attentive. the breakfast is great and cooked to order.

laundry service across the street and center is a block away

the rooms are very basic and the spa was closed

it had the added benefit of having a massage spa right in the lobby of the hotel which we used extensively

outdoor rooftop bar seemed closed during my stay in the evenings

the hotel s restaurant is fantastic, as is the spa that operates out of the same building

close to everywhere, good wii fii, they also offer laundry and transport service for extra charge

you ll notice some nice details like usb plugs, laundry bags, blanket, coffee & biscuits, hair drier, nice

they also do laundry at the front desk

my laundry was done and folded for a very reasonable price

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended

the lady that runs it was great and did an amazing job with our laundry which was really appreciated

location, rooms were clean, you could do laundry at very good price

for an extra charge they did my laundry and it was much appreciated

was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry at a very

laundry was expensive and we had to pay some random quetzales, they couldn t even say what for

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

also, the parking spot provided is only in the cabin

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location

they also offer a laundry service which was quick and well priced

there is a kitchen, a laundry service, free water and coffee and tea

basic kitchen and a very good and fast laundry service

fair price. good and speedy laundry.

laundry service good

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

also, their laundry service was fast and did a good job for a fair price

clothes came back from laundry looking worse than before

staff were helpful with all our questions, organising tours, laundry etc

laundry service and attentive to things

only thing was no iron in the room or laundry service. we managed.

laundry service and the beautiful garden and seating area

excellent laundry service (the best we had in 3 months in central america

the laundry service was efficient and fairly priced

15 - a dingy room at the very back, noise from the laundry next to it

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

the second one didn t have a good wifi connection and i found two roaches on the room

all three rooms had weak or almost zero wifi coverage

wifi. variable. dropped al 3 of my devices frequently.

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop

is near the hotel that offers laundry and yoga classes

colorful blooms & hanging ferns were our view walking to our room and while having breakfast

wifi. breakfast. service.

super nice staff, good breakfast, quality of sleep, fast wifi, plenty of plugs, great location

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good

internet in my room didn t work, i had to stand by the door to catch wifi

very noisy kids running around screaming until after midnight

wifi in the rooms was poor

good wifi, hot shower, and very comfortable big rooms

cheap laundry prices

laundry and spa services were good and easy to get from the concierge

am with their noise a b day did nothing about screaming kids running around the courtyard did not like it when

no parking available on site. just parkin 2 or 3 blocks away.

good breakfast

are basic but clean, smells like fresh laundry as soon as you enter

no breakfast available.

excellent breakfast.

the breakfast was delicious

breakfast or at least free bottled water & coffee in the morning.

they even helped us to send out our laundry to get it done

wifi was intermittent

the hotel is centrally located and even has a parking lot in case you rent a car

complimentary parking off the street at the hotel

they also had parking, which worked great because when we arrived we realized parking was difficult in town

location is good, breakfast is great. employees friendly.

the room was huge, the breakfast was awesome and all the staff exelent

the breakfast was great

either way, a pool and bathtub would be great additions

i liked the property itself. i also liked the staff and the free breakfast.

great breakfast

the breakfast was also very good

perfect location and lovely breakfast. clean and comfortable bedrooms.

the breakfast was home-cooked and well done

big clean room, huge comfortable bed, clean bathroom with hot shower, the included breakfast was delicious and

the breakfast was delicious

the beds, showers, ambiance, wifi and daily filtered water were great

no wifi connection in the room (not working in room 204)

centrally located had parking

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

wifi not real fast, but strong enough

and the wifi generally worked pretty well, too

room service - no silence policy after 22h00 and before 07h00 - no hanging space for clothes

we could store our luggage and they could help us with our laundry very quick

laundry service was poor

their laundry service is great and fairly priced

wifi was working well in the rooms and everywhere else

wifi is available all over the property, although the signal strength wasn't super strong, it was

we did laundry and it came back same day

the a la carte breakfast menu is an amazing touch and served in the beautiful open garden space is even more

breakfast was

tasty breakfast

poor wifi, only works in the courtyard simple breakfast regular personal service not in line with the

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

laundry was a little expensive although convenient

our kids really liked the playing area and the garden

location, back garden and pet friendly

wifi was sometimes down

their laundry was slightly expensive compared to full-fledged laundries

good laundry service

good location, nice quiet inside room. small deck upstairs to dry laundry.

they were nice enough to let us do a bit of laundry in their basin and had a great spot for hanging it up on

nice room and bathroom, friendly staff, free coffee and tea, kitchen, near market with cheap eateries, walking

coffee - quiet and great view from the roof terrace - big room, fresh bed sheets, tv, great wifi, comfortable

cleanliness and comfortable bed staff are welcoming and accommodating they let me have a slightly late check

wifi was very stable and fast

wifi

the daily room service is a nice touch

we had a hard time finding the parking.... i think that was our fault- but it was frustrating!

look & feel - room was really spacious - excellent hot water & shower pressure - restaurant & bar were

ancient and historical facility, swimming pool, spa, museums, the ambiance and exceptional breakfast buffet

it advertised rooms for adults with direct access to spa areas; there where screaming kids everywhere outside

is not a very kids friendly hotel