sad pool.

couldn't pack my slippers, but the room was clean, so there was no problem even if i went barefoot

plenty of parking is a

had to go thru the emergency room parking lot to get there

would have been nice to have a restaurant but the bistro at the bar served a great burger as well as breakfast

a lot of construction and small parking lot, but adequate for the number of rooms.

the location. it looked unsafe not comfortable, poor parking.

landscape was a total disaster with over grown weeds and unkept landscaping and the parking was was very bad

parking lot was small

and yes good parking and startbuck was just opposite the hotel which was a great advantage

no guest laundry

we get back from the first day of the tournament, and the laundry room is not available

also chose this hotel due to the laundry facilities so i could wash my kids basketball uniforms after their

no free breakfast

parking lot front of building was dark and at first my kids tried to get me to book somewhere else

easy to get to, plenty of parking, its quiet and out of the

that swimming pool was closed.

the breakfast was great

ample parking in a very well lite, safe area. and, next door to cosco!

room is spacious and clean. the staff are nice and friendly. free breakfast and free wifi.

room, laundry facility, lounge, and common areas are very clean

parking is very limited up front

parking lot not big enough

breakfast was great . the ladies kept the food and coffee full at all times.

location, clean, morning staff, breakfast.

for instance, the laundry shoot door was open from the second floor all day and night

filthy, worn down, not maintained, broken hot tub, broken lamp, beat up doors, open laundry shoot, filthy carpet

carpet by ac unit and in front of guest laundry

smell of old wet carpets. laundry room was dirty

the eggs at breakfast weren't so good

i was able to do laundry and the kitchenette saved me from having to eat out so much.

kids running freely in hallway knocking on doers & laughing loudly

very nice with kitchen and a wonderful bed i would recommend it

the pool was out of order

broke, the tile was coming off the wall, carpet was old and torn up, the air vent was disgusting, kitchen and

of any kind on the weekend,they don't have any until monday because they don't have anyone to do laundry on the

laundry room had bags of garbage stacked in the corner and smelt very bad, $2

he said they had no extra towels no covers for pull out because housekeeping didn t finish laundry and everything

very nice variety we had a handicap room that was convenient for everything including parking

the staff was friendly, the rooms were spacious and clean, wifi wasn't bad, air conditioning was adjustable,

the wifi was pretty slow, but i was able to do what i needed with it.

wifi sucks , scott is rude hair in sheets

was great as always, the staff was wonderful as always, the breakfast was fabulous as always

there 4 days and asked for house keeping to clean my room and they never did i traveled with my kids a 1 year

wifi didn t work well

no indoor pool which was promised by verbal associate.

the location, and most of the stay was good. wifi was strong enough

bar staff (josh) took great care of us and we had a great experience

both hot tubs did not work, no room service, and an error connection to wifi

staff, check in, room service, customer service, and complete lack of consideration for consumers respect and

bed, extra pillow, 2 closet is a plus, room is bigger than other hotel, full kitchen is

3 tv sets, a dining table with 4 chairs, a large living area with a sofa bed, a well furnished kitchen with a

tried off and on all morning but the line was way too long with kids

room cleanliness, kitchen convenience.

car was hit in the parking lot and damaged

pool needs to be cleaned more often

wifi was easy to access

smooth parking

separate family/kitchen area from bedroom, made so someone could sleep while others were eating or watching tv

in their foot 3 times and the excuse was an inflatable broke in the pool the day prior i have kids and concerned

called the operator and was told we were put on the pet floor

pet friendly, very clean, nice high ceilings. friendly staff

room was above expectations when they would come and clean the breakfast

pet rooms smell of old bleach and no windows to open causing improper ventilation

easy to locate, plenty of seating in the dining area, pool, exercise room, free parking, free wifi

had major issues,with our key cards, towels, laundry facilities, drain and supplies

no heat would be nice to have have to pay more for better wifi

the cabinets in the kitchenette felt dirty

hotel show full kitchen but nothing in kitchen

large, clean, modern, room. cable tv wifi very comfortable bed. 3 pillows

in laundry room didn't work had to hang dry all my clothes in room

i also liked the guest laundry service, very convenient

weren t worth the extra mile especially when we asked for a late check out to give us time for kids to get

plenty of parking

small swimming pool

toilet didn t work nor did tv or wifi.

parking lot had lots of space

no wifi no tv no phone inroom not enough towels for two

spa didn t work in the king suite

parking was right in front of my door and it was very cold.

the laundry room not working

drug users hanging out in the laundry area getting high

the laundry room was closed for whatever reason

the refrigerator doors were rusted and the laundry center was unavailable

no wifi, no laundry

trash and laundry piled up in the hallway and outside the building

friendly staff. rooms and guests laundry were well maintained.

got to our room and there was no kitchen supplies and we got the suite so we could cook and save money

thar the room had a kitchenette.

sketchy parking at night

breakfast suck very very minimal

breakfast was just waffles and cereal.

had eggs and sausage for breakfast

the only thing i didn t like was probably the breakfast wasn t as great

the free breakfast is a great touch, just a bit too early for me personally

much; laundry machine was broken and the elevator was broken and the 1st room smelled like mildew

the llaundry machine was broken and the elevator was broken and the 1st room smelled like mildew

attracts mischievous activities some people have pets in their room permanently

like was that i couldn't close the curtain in any kind of way to block out the lights from the parking area out

my kids really enjoyed the indoor swimming pool.

we used the pool and the laundry room

very clean..good laundry..excellent breakfasts

the laundry facilities closed at 10

helpful staff safety (for the most part) quiet (for the most part) laundry service option had microwave & fridge

the parking spots were a little small but that s understandable.

i would take my bedding to the staff laundry also knowing that some people are not comfortable around dogs

guest laundry did not work right

i think the price could be lower but the waffle keep the kids happy

until around 5:30am, around 7am the people upstairs woke up and it sounded like they had 5 kids who all woke up

my kids were comfortable

no vending machines/laundry room on 2nd floor

location is very nice. check-in and out was great. parking was great.

there were two broken down hilton vans in the parking lot as well

hot tub was broken and full of stagnant water, pool was dirty, hallway smelled like vinyl

the bar tender made me his special drink called,

the laundry room had working washers, but 2 out the 3 driers didn't work so had to get my money back

the pool was closed and they didn t have detergent available to do laundry even though they advertised both

it was nice to have a pool and laundry facilities.

staff knew laundry was broken and still let people wash and wouldn't give money back for washing

the only thing i didn't like was the laundry facility was not in service

had to use the laundry and it was dirty and most of the machines were out of order

the hotel is in a cinstruction zone, wanted to use their laundry but they didnet have change or laundry soap,

to smell the difference when they came to change the sheets to a new set, this one did smell like laundry

laundry room is coin only and there is no coin dispenser

the breakfast never changes

i enjoyed the pool as well as the gym

parking area not big enough

a suggestion might be for the hotel to spread out the breakfast area more

breakfast lots of choices even burritos

clean rooms, safe environment, good breakfast.

laundry, not enuf towelsgood

clean convenient great staff great breakfast

clean rooms, friendly staff, great breakfast.

breakfast was delicious. plano location.

treadmill in the gym did not work

of the laundry machines are bit old but they had a renovation project going on so they will address this

no private laundry and they are so poor in handling the issue of just printing the receipt.

my room got upgraded due to a leak and it was really nice. the laundry room was a great plus

pet fees are $25 plus tax per animal

m paying for they are still locked down like pool breakfast gym and on there tv in room always telling you how

great location, indoor pool, staff was very kind

the decor, breakfast, room, cleanliness ,the staff were so friendly

pet friendly areas and easy to get in and out of hotel from entry and exit ways

clean facility, great food for breakfast

i was unable to access the wifi eveb with being a rewards member. it was very frustrating.

no laundry available, ice machine needs maintenance/calcium removal, no complimentary coffee.

wasn't a laundry facility and you were told you could use the hotel next doors, and that they had laundry

no laundry facility; no microwave in room

no laundry unit

they also don t have laundry service, and when asked if they could give the laundry to a pick up wash and

it has a nice gym and laundry facilities

kids went down for breakfast, and came back and told me that the lady that was putting out the breakfast, kept

really would only change or better enhance the breakfast

costumer service, location and breakfast area

very clean breakfast was so good

laundry facility is a bit confusing, i have lost money several times.

location, very knowledgeable staff, able to help with all requests, i needed coins for laundry, they gave change

breakfast was great

my kids enjoyed the indoor heated pool

breakfast was delicious

they told me they didn t speak english and no one knew what i had wanted, and the fact that the laundry room

guest laundry machines were inconsistent but worked most of the time.

it was fantastic breakfast staff laundry on site

laundry, a gym, a nice pool, and outdoor spaces for sports and relaxing

size of suite, great breakfast, enough parking space and sunsets.

comfortable bed, wifi was speedy.

large,clean room.plenty of parking. close to restaurants.

all the cushions/furniture is tattered/not in good shape, no loungers in the pool area, pool itself needs

the wifi is downright horrible it s so slow it might as well not be offered

green pool

laundry room soap did not work

laundry room and swimming pool

a little map of the property or been told what was open and what was not and how to get to the laundry room and

income and the clients would have greater comfort by not having to go out looking for a laundry to wash their

the laundry facilities weren t working

the onsite laundry has two machines and one is broken so it's impossible to do laundry here

i didn't have time for the breakfast

breakfast was great! location great! availability with laat minute booking was excellent!

great location, breakfast and room.

rooms, fireplace, nice breakfast, great place to meet friends for the weekend in the 2 bedroom

location and conveniences laundry, pool, and lounge area

meat to breakfast menu, maintenance coin operated laundry machines

area was so filthy there is mold in the laundry basket that is in the pool room

the laundry room was next to the elevator and large bags of dirty linens were piled in the hallway

the real kicker, we booked because he drives a cargo van for a living and he need to do laundry

the kitchens could use a toaster oven and the breakfast needs a

was a pool party that lasted well after 10pm and the sign at the front desk stated quite time started at

the breakfast

hot breakfast, large room, nice pool, apartment style kitchenette

was no wifi and a place to leave bags after checking out

ud83dude01 the lady that took our order in the kitchen/breakfast forgot her name anywho,she worked jul

did not like the fact that your website did not mention your kitchen is down

was a nice stay; however, my family was not able to use the pool because it was nasty and that is one of the

hotel is being renovated and the parking lot is a mess

staff was very helpful when i called about early check in.

no hot water. no guest laundry.

need to upgrade the breakfast menu and need a laundry area

there was no laundry on site

breakfast and clean room

we arrived too late to be able to use the pool. no other bad

room the space it was real spicy and the kitchen i was able to fix a little lunch over all the room was real

the pool was closed as well

had breakfast because it wasn't offered

bugs, wifi didn t work,room had appliances removed and tv didn t work

nothing. there was no contential breakfast.

they have a laundry dispenser so i ran to my car and thankfully dug out a dollar in quarters to get some soap

it was so close to many activities for the kids

there were kids in there, but they were acting very well

the year we would probably stay else where as it was a little cold to walk outside and also the kids couldn

great breakfast! comfortable bed nice bar services friendly staff

we also used the laundry room

loved the gym, laundry facilities, big fridge and dishwasher

lol, i really wanted to take a dip in the pool since it's open year-round

the pool was beautiful

you have to look pretty close to see the sign for the parking lot off belt line rd

to access the laundry i had to walk through major construction

over all very nice but parking is a little tight!

the friendliness of the employees was great. the breakfast, pool, amenities were cool.

we end up letting our kids sleep with us

pool area closing to early

the pool is beautiful and there s laundry on site

laundry room was small.

was told one price for laundry soap and it ended up higher

i was told on the phone that they have a $150 refundable pet deposit

no room service nor housekeeping available.

pool was closed, we needed ice and checked floors 1-6 and found a working ice machine on floor

the beds seemed small for queen size, and the pool closed to early

gym facilities were subpar

was cold and the pool is outside and not heated

the kids was very loud

have a key we gotta go because was wearing the same clothes as the day before, waiting on my laundry

they have a laundry machine on the premises

i was in room 208, next the laundry room which was being used almost every night past 9pm, was noisy

laundry room didn't work

i liked the floor in the hallway and i could smell the laundry when i walked through

my sister arrived and was put on the bottom floor near the laundry facilities, where they couldn't sleep due

i appreciated the updated hallways & on site laundry and a decent gym

there was a laundry room was a great help.i did not pack any dirty laundry when i left

i was told i could 'go get some from laundry room'

laundry facilities on site were good

i even used their laundry/dryer, this is not common at all to have at your disposal in europe so it was wonderful

room was clean, bed was comfortable, wifi was fast and free.

no pool

the wifi worked, but was quite slow with no option that i could find for faster service

everything and the breakfast

the laundry room

no attraction booklets in the front and front desk didn t even know what we were talking about laundry room

location of our room ) close to entry door from parking lot and not having a fridge in the room

i loved that my pet got to stay for free

breakfast includeda

there was no room service, no vending machines, poor selection of meals provided in the bar as the restaurant

room service wasn t my favorite in take out containers, it seemed very informal for a very

i did not hear my neighbors arguing or kids crying

pool was great. nicely updated rooms

facilities were great. elevators fast. gym equipment worked.

suggested carrying laundry to another building

the jacuzzi was extra warm and the laundry room was good

bedroom where you could close the doors, laundry onsite, kitchen with plates, cups ,

the laundry room took my money

kitchen had everything we needed, the room was clean, and there were 2 tv s which made my life

the laundry room was down the whole time i was there (6 days)

smell of laundry detergent permeated through the room for my stay

the front desk clerk mentioned laundry services being short on towels

felt new, clean, laundry facility

parking was great

we needed to do laundry but the machines were out of order

and the laundry area was out of order, and the ice machine was only on one floor

at the same time, during breakfast at the hotel (looking at artistic photos in the canteen): we managed to find

well lit parking; good breakfast; very clean; comfortable bed; nice shower.

the elevator need maintenance on it and the gym was really small.

bed and gym

the fact that they charged for wifi in this day and age i trust it was outrageous !!!

slow bar service. had to wait 10-15 minutes while sitting at the bar.

pool nice and gym

the chef so amazing and the bar staff extremely attentive

everything was clean, the bed was comfortable, and the pool and whirlpool were amazing

everything , breakfast all room very clean and the people is very friendly

we don’t just enjoy sitting on the bed everytime we’re staying somewhere, especially with kids makes it

breakfast was good bacon was just right fruit was fresh eggs could have been better

the kids looked forward to the complimentary breakfast every morning too

change machine in the laundry room. ventilation in the laundry room

guest laundry, beds were soft and a good size, a/c was cold, and water pressure was nice

beds a little too hard for my comfort, gym was being renovated, no gravy for breakfast?

com they boast a pool and fitness facilities

clean rooms, good hot breakfast, convenient location. overall a very clean hotel.

the bar had limited selections, bartender couldn't make what i asked for. too expensive.

friendly, room was excellent, usually hotels have a hard time with a family of 5-plenty of room, kids loved the

the pool was clean

friendly, room was excellent, usually hotels have a hard time with a family of 5-plenty of room, kids loved the

wifi wouldn t work. tv remote wouldn t work.

the beds were very comfortable and the pool is very nice.

of getting from parking lot to room, quick check in and checkout

great location in proximity to the star. great breakfast and excellent staff

we loved the layout of the main room, the ottoman, the abundance of charging ports, and the kitchen area

clean, inviting and the breakfast was good. perfect place to stay for any occasion.

bathroom fan did not function toilet had flushing issues laundry unavailable due to remodeling

outdated, rundown but extremely friendly staff, comfortable beds and clean room. free parking

breakfast was great

parking was spacious

there was another group of men at parking lot exit harassing guests

she asked if i wanted another room but no, don t you do all your laundry together

quick early check in. but staff not to informed about area. old man sleeping in a chair.

the breakfast

swimming pool is dirty, etc

pool was clean and breakfast had enough to choose from

**towels:** the towels provided were old and stained, reflecting poor laundry practices

no breakfast or coffee

property had a lot of trash in parking lot and entryway.

positives: room was clean, cable, ac and wifi all worked

i also didn't like that they charge $10 per pet per night, that can get very expensive when you stay for as

would have preferred a room over looking the pool. very noisy with traffic.

the gym

coffee and bar weren't open, lol

put in a room right next to screaming crying kids

t like that the pool closed at 6 before we even checked in and the frig in the room really did get cold and

conditioner bottle was empty since the begging, they also charge me for laundry and dryer services ( witch i

no included breakfast. wifi was ridiculously slow, the worst we've had in years.

breakfast was good and the bar was good with good people working there.

just that the wifi was out.

when asked if late check out would be available so my daughter could study for finals, no hesitation

only had ultra light beer in the bar when we arrived

so overpriced and the room had the very basics for everything too expensive for what we got even kids were

wifi unsecure

friendly staff, pet friendly & my room was clean and comfortable

is only one way in and out of the hotel parking lot, which is off of a service road that is under construction

there was a laundry room, a gym, a pool, etc

there is an exercise room, a laundry room, a public use computer w/printer

also would have been nice to have one extra laundry bag in the room

laundry room available with only one washer and one dryer

there is a laundry room, exercise room, computer availability

guest laundry isn't working and that is one reason i picked this place so that was pretty disappointing

laundry room was out of order

hot water, no hair dryers , the lobby was dirty, elevators were dirty and laundry room

the location the kids enjoyed breakfast before leaving for school

elevator broken.microwave broken. people hanging out in parking lot.

needed to use guest laundry facilities, which was out of order

laundry houseman

laundry service

wifi does not work

smoking the order was very strong the room bathroom shower had huge noticeable stain when arrive parking lot

it was awesome to have a laundry room

a lot of items were out of order including the pool, guest laundry facilities, and the tv didn t work our

it's a nice place with a great laundry facility.

the kids loved the indoor pool. staff/front desk was very friendly and helpful.

the breakfast was amazing!!!! the ac was great it got really cold.

no on site laundry facilities along with n9 mini fridge or microwave in room.

no laundry facility on premise

even though the room service was closed for covid, the coffee bar was

wasnt very nice & though it wasn't the best, we left a $10 cash tip for room service & they still lied & said

it'd. be nice to have a shuttle to the airport

there was no detergent available in the laundry room

laundry room dryer did not dry clothes

when we went to use the vending machine to purchase a laundry detergent it didn't work properly and the customer

the laundry was downstairs. it had full size fridge

bedding was well made and the mini kitchen was spotless

plus there's no change machine for the laundry

and forth between hospital and our room it looked like people actually lived in the rooms with laundry strung

you'd expect people do laundry but the facility never had quarters doesn't make sense

ironing board, lots of drawer and shelf space), no carpet, contemporary interior design, laundry room wake-up

laundry facilities; location

) at night, i could see stains on the carpet, scuffs on the walls, dings on the doors, and the laundry room and

breakfast was great

breakfast great, parking sub par

staff was very friendly and cooperative and immediately responded positively to our request of late check out

was really excellent, food, coffee all the time, bedroom with kitchen, dining area and living area and private

very surprised! no microwave in your room. facility does not have laundry room.

we thought breakfast ended at 10 but that is only on weekends

i loved the tv had access with usb hdmi cord so i brought my firestick from home and my kids and i watched

night staff seemed a little rude, and the breakfast bar was running out of food.

the free parking was a big plus, as we didn t have to worry about the car

it would also be a good idea to make a guest laundry facility available

the pool was beautiful

and when i asked for a shuttle ride he seemed irritated

airport shuttle service ?

breakfast and staff excellent

there is a microwave in the laundry room where the ice machine and vending machines are

i was in a smoking room it had burn marks all in the sheets the sheets were dirty i asked for a non smoking

the pool it was very clean

people staying in the motel were loud& constantly arguing slamming doors and on top of that the wifi never worked

the pool was closed for maintenance, which--okay, i get that is necessary at times, but the weekend may

things that if it had been only one would hardly be worth mentioning, but it just felt like a laundry list of

my room was located above the laundry area and the ac could not cool off our room at all

i had to wait after a pushy man got his laundry taken care of even though i was at the desk before him

my kids had a blast

overall stay. it was dirty and wifi didn t work!

the kitchen and complimentary laundry facility

a complimentary laundry was great !!

laundry, lot of parking space, great staff, soft beds and lot of options to eat close by

free use of laundry wash and parking

laundry room

seems as though the laundry room was above us

no new years eve event in bar or banquette room for guest staying at the hotel

daytime bar service was non-existent and the breakfast was meh.

morning (5:30 am) opening of the pool and fitness center, and early (6:30 am) buffet breakfast with a light ($

pool was not heated, just the hot tub

location and free parking

smelled like paint and damp , ac didn t work well , construction ongoing , bar closed

cleaning people and everyone else walks through the gym where you are working out

decides to descale their pool and close it for a whole weekend

pool was under construction, there was nothing indicating this when i booked

trash in the pool area..old cup behind the lounge chair area..

clean, good bed, ease of parking, quiet

parking can be limited at night due to all the restaurants close by but we've always been able to

from the front desk (okarion), pool area, restaurant and the upstairs lounge area (juanita)

location was great, check in-out process was smooth, great gym and pool

hotel also has a laundry room that comes in handy

swimming pool bit small and a jacuzzi would have been nice to enjoy during our stay there

breakfast was excellent

breakfast was served good due to covid you couldn t possibly due any better.

breakfast was great. location was perfect it was walking distance from my daughters apartment.

the ice maker was broken. and the laundry room didn't have a change machine

location near hospital, wifi and heat.

good parking and accessible to places to eat

wifi signal.

parking lot had lots of holes in it with limited parking spots.

i think there hadls to be pet friendly rooms

was an event going on which made pool usage a little awkward but pool season has nearly ended so it's understandable

they do their room service menu through the 2nd floor restaurant so there is a better in room dining menu than

staff at the front bar who were selling starbucks code in the lobby had no idea how to make or serve the coffee

pool could use a hot tub but that's being pretty picky

room size, free laundry and pleasant staff

access to interstate highway; free laundry

kitchen was good. staff was great. free laundry was a blessing.

rooms free laundry hot showers dove products coffee near by walking trail behind apartment complex board games

parking lot space is little narrow for full size suv.

the self laundry facility was a boon

front desk didn't want to assist in providing alternate laundry options

wifi connection, facility a little tired especially the elevators

the pool was not as big as i thought.

the bar and restaurant the staff the food was just so awesome

laundry shoots, slammed all day and night

love the beautiful lobby and the kids loved the pool

the pool. be great if it was outside or more room to sit to watch the kids play.

gym

great parking, friendly staff, nice bar indoor clean pool, big gym

the pool was well kept and my children enjoyed swimming in it

staff, clean rooms, bed was pretty comfortable, nice indoor pool and hot tub

covered parking was great

really enjoyed the pool and jacuzzi

the covered parking is a huge bonus for me

laundry

the laundry room is outdated, there were some issues with the washing machine

breakfast was nice and easy

booked this hotel back in february during the ice storm because of shuttle service and breakfast and nightly

the kitchenette is very nice and equipped with all you need

have gym, pool, laundry room can used for dollars

only negative i have is the front desk was out of quarters for the laundry facilities when i needed to use it

location was good. parking was convenient.

it seems more like a apartment complex with a lot of kids running around making noise all night

newly renovated, and comes with a full kitchen!