the amenities for example the laundry should be free to each room. i believe it should be.

no laundry room for guests to utilize.

breakfast was not included

room service, price

did not eat the breakfast so unable to rate that

we requested a rollaway bed and they provided it, we requested room service in a hurry and they brought it fast

i loved the atmosphere and staff was fantastic. the bar and musician was absolutely great.

one day i took my 2 kids to the bathroom in the lobby and the only toilet was flooded and full of paper and

they have a spa right there. it was nice to take a break before we began our work week

we enjoyed the pool and spa tremendously

wifi was really bad

required pet fees and room deposits were disclosed prior to booking or arrival, and it was too late to

affordable and smoking room was not covered in cigarette burns (often the case)

housekeeper check to see if i needed room service

wifi wouldn t connect

absolutely everything on the premises was greater than expectations. the bar man is wonderful!!

room service breakfast was exceptional. fresh, hot, timely. very good indeed.

disappointed with the in room bar

we loved the cocktail bar and the band. great food quality and drinks!

ambience, great staff, comfortable rooms, good wifi and internet, outstanding complimentary cookies

suggestion would be to have a laundry machine and better breakfast options but all in all decent

no laundry room.

com website has guest laundry listed in the facilities

no laundry facilities.

no laundry available on site

the food by the pool could have been better

the hotel exudes classic regal, while also providing today's modern comforts such as wifi

called the spa to make nail and massage appointments twice and did not get a returned call

bar in large, loud lobby

since it was my birthday and i wanted to give my boyfriend an early valentine s day gift as well i had asked

missed having a laundry bag hanging in the wardrobe for our dirty laundry

jessica in the bar and scott at concierge were awesome!!

the spa ladies would not let me change into my workout gear in their spa restroom across from the

pool is very small!

had a swimming pool

laundry facilities out of order

the gym was a nice addition, we didn t have time to see the pool but i m sure that s great also

pet fee was ridiculous-$75 for one night

kids took free shuttle to concert because it was hot and they didn’t want to sweat

the kitchen, and living area were very nice. bed was very comfortable.

the bed and pillows were the best. really enjoyed the pool and patio too.

every way from the valet and bellman at the front door to the checkin/checkout, maid service and room service

room service was great as well

too small of pool and because of covid, restaurants aren t open as much

the rooftop pool was unparalleled

loved the hotel & pool area

beautiful hotel, with various restaurant options, beautiful pool and wonderful team and service

of choice for food (including some of the best restaurants in dallas), meetings and a lovely big gym

roof top pool &, restaurants were awesome. great property.

quarter coins for the laundry machine, had to go to gas station to exchange bills for coins

spite being next to a laundry room- we couldn t hear a

rooms were clean and the breakfast was a hit for our kids

where great , good breakfast , close to center of dallas and the roof top bar and view was great

hall staff were helpful and welcoming loved the breakfast included loved the tea/coffee station kids loved the

comfortable bed and pillows good breakfast in house laundry close to railway station

great bed, clean room and great but kinda loud ac. free laundry use.

but never really overflowed asked for 1st floor away from traffic, put us on 2nd floor near laundry and elevators

old and in need of update: elevator shaky, ice machines not working on several floors, said had laundry, but

liked that this property offered a late check out, how ever we left early due to air-conditioning

the worst was the laundry service

the restaurant options could have been better, the pool bar could have offered a little more-

went down for breakfast and it took more then 35-40 minutes

super equipped gym and fancy rooftop pool

did not have breakfast there

beds were ridiculously comfortable, loved the indoor and outdoor pool but the best was the breakfast

the pools were kind of small, but good for the kids.

convenient location and nice gym and pool area.

no bar because of renovation. those are the breaks.

to watch because the service kept being dropped, internet connection was poor so we couldn't use wifi, ice

conveniently located, plenty of parking, had a laundry room.

not working, had taken grand kids for weekend in dallas ages 7-8 very disappointed to find out after check in

wifi was pretty slow but useable.

breakfast was great with many choices both hot and cold

had to share pool and gym with another hotel

laundry room was extremely hot and uncomfortable.

everything being closed in the lobby and pool

it was nice, the kids enjoyed the pool, they had a room for early check in super stay

the guy behind the bar was very kind!

the pool was not working that s what my kids wanted to do and couldn t

convenient location and restaraunts on site. the waterpark was wonderful for the kids!

definitely the pool/water park

my kids loved the pool area

at swim up bar maybe put barcode for room on wristband so customers don t have to swim and keep up with id

i brought my kids for a one-night staycation before school starts, and everything was excellent from beginning

says there is laundry when there isn't

desk, not in the side of friendly, towels need replacement or a better laundry job

the room was over the laundry....it was burning like hell!!!

no laundry or pool...

loved it all! could add some boiled eggs to breakfast for paleo/low carb eaters and cheese!

no ice and the laundry facility took 2 hrs for my clothes to be done

they also have laundry facilities which was very helpful

linens i began to itch and asked for clean linens they said there were none available i asked for laundry room

filthy, i went to the front office to ask for clean linen, only to be told they had nothing and laundry would

the gym was closed when i came

alternative was to use freight and walk through laundry area

broken dryer in the laundry.

the doors an everyone greeted us with a huge welcome, bag of goodies, an the gentleman made my kids butterflies

there is a bar nearby with loud music until about 11pm

this is a hotel where every little thing costs extra (breakfast, parking, wifi, etc

nice and huge fridge with a big freezer. the pool is really clean. parking lot is good.

was a really good, cheap location in downtown dallas with plenty of parking

quiet and great parking

quiet location parking

inexpensive and lots of parking

the spa and hotel bar were very nice and we had good service

staff from valet, check in, room service and restaurants were outstanding.

three times for a room service menu , never did get one

we ordered room service: burger/fries - food was cold and fries were stale

the pool area was windy and cold, but stunning, we will be back for a summer staycation

the gym was well equipped

food was incredible and the setting for vincents bar was beautiful

the restaurant, montage was excellent and the bar was great

accommodation was good bar & food good location good

what about my 2 adult kids

called room service multiple times for trash to be picked up, they didnt come our entire time, we asked

at bar was great

to pay for wifi and not great quality

the rooftop pool is a family favorite and the gym is super nice

95 for basic wifi

there was not anything i didn't like except i wish pool hrs were 24 hrs

excellent location to dfw events and nice pool and gym on the roof

so do with out or call room service

it had a guest laundry room which was easy to use from an app

fantastic room and so comfortable and has laundry which was so handy.

expensive laundry facilities

it was handy having a guest laundry

i also was disappointed with the $50 pet fee

for a supposed nice hotel they offered nothing but laundry service

there was no bag for dirty laundry

not much for kids either

gym and pool area were excellent

breakfast was exceptional

we went to do laundry people put cloths in the washer then just took off and didn t come back after 1-1/2 hrs

so you walk down the halls and all you see is trash bags and dirty laundry upon my leaving i spoke with management

no hand sanitizer in the gym/laundry room. only one washer working.

i liked that they had apples and mints available. the gym was also nice.

went down to the gym on the 2nd floor and when i was going to leave i got stuck inside i had to get a very nice

and spacious, free coffee, laundry facility, proximity to dallas, price

the gym had adequate epuipment, bed was comfortable

they didn't explain where we should park, where our room was, what the wifi was

sloppiness in bar area. towels in sink with other things. glass of wine 14$?

at the bar as well the gentleman working it was very nice, sorry i forget his name but it was on july 17

free laundry which was a nice touch

washing machine room vending machine takes cash only for laundry powder.

the laundry guy low key fussed at me so needing something else

to leave a hotel we had originally booked for that night due to lack of safety for myself and my kids

and the view from the pool is beautiful

the best thing about the hotel was its self-laundry service for the guests

laundry facility was available

good sized, modern, clean room with useful small kitchen area

the whole 3rd floor was smelling cigarettes and we had kids with us

not very good room service, no slippers , no free water

the pet friendly atmosphere was fabulous

breakfast was nit included

location, parking available nearby, good size rooms. good gym.

the bedrooms have lofty ceilings and super comfy beds staff are lovely, gym is fantastic (peleton bikes,

happened to be a lot of people in the pool while we were there, and it wasn't as clean as i would have liked-

room was spacious, microwave and onsite self-laundry a plus

some leaks in the bathroom. laundry machines out of order

shower was always cold, not a great breakfast menu. faulty washing machine in the guest laundry.

the big bonus was a laundry room which is something we were very happy to see on a 5 week tour of usa

location, staff, room, pool, laundry

could do with an updated washer and dryer in guest laundry but this is just small point

hotel allowed pets and there was dog poop in the main entrance in the lobby

ordered room service and it took forever

understaffed- check in took about 45 minutes and front desk guy said he was short staffed, no room service

the room and gym

also the kids next to my room were playing loud music ,the boy starting beating on the girl and then a big

location and pool and spa open till midnight

the gym was okay

pool i loved

impressive they actually had room service tho

they do not have a laundry service, but got housekeeping to wash clothes for us (enough for 3 days)

the pool that extends over the building is fantastic

staff was very friendly, room was very clean and spacious. great location and spa was wonderful

room service ended early and the restaurants closed really early too

pet relief area about two blocks away.

also the guest laundry was very nice and not over priced

i needed to do laundry after being away for a while and they have a very reasonably priced laundry ($2

you have a full kitchen, which includes dishes, pots & pans, cutlery, toaster, etc

gym. waffles

breakfast was

the laundry machines also worked well

dirty, insect, no service for laundry, staff made me wait for long time to find my luggage

location, clean ac filter, good beds, and pillows. on site laundry.

had laundry facilities

locked out of laundry and soap machine took money and didn t work

does not work, couryains does not work, i report 3 times laundry bad service room,2 days did not

because of covid we couldn t use the pool or fitness center

wifi connection always good

wifi excellent

were a bit disappointed that both the downstairs bowling alley and the rooftop infinity pool were only available

good location. had a microwave and laundry facilities.

the hotel gym was decently equipped and there was also an on site laundry facility where you could wash and

laundry also available

great location. having laundry facilities is amazing when on a long trip. super helpful staff!

gym was great & handy to have laundry facilities

services, the valet parking, the easy access, the location close by, the indoor pool, the bar and breakfast

the indoor pool and gym area was nice too with a good view

the fact i didn t have any trash bags in my room and room service did come kind of late

we couldn't get no one to answer the phone for room service

great hotel in a very convenient location. pool was excellent.

onsite laundry

the breakfast area was large and had alot of food opitions

the fully stocked kitchen was nice

the pool was so cold

loved the bar downstairs with a happy hour

the location. it has a laundry room

the laundry facility was okay, but it came with its own issues

area great breakfast downstairs coffee and snacks beautiful friend style that love to socialize laundry

size of room, on site laundry, flying horse coffee shop, full kitchen in room

there was not a coin change machine in the coin-operated laundry room.

the hotel is clean, comfortable and quiet. my room service dinner was excellent.

the lobby, front desk, coffee bar were all excellent

even the room service was quite

food ordered from room service

also room service person was fully uniformed that was a plus and was very professional

full laundry facilities

pool was closed despite the fact that adjacent pool was open

the pool was dirty.

the walk from parking garage to the building was too far

other rooms like the music or cinema because that access code were changed and we could only play pool and skee

laundry

(keep it) washer/ dryer, gym,

for a short stay - comfortable bed, spacious room, desk space, good tv services, a functional gym etc

i love the fact they had a grill we bbq while the kids swim

pool side had music and decent vibes

clean, organized, staff was so nice, breakfast was good, loved the location, used valet and it was so amazing

the kitchen is awesome

pool was clean

pool location was a bit disappointing due to it being between the building and where people smoke

how clean the room was, great view, nice staff, loved the gym space

no one at the counter the elevators were down so we had to go though seemed like the kitchen or laundry are not

room cleanliness. no working laundry machines. price. undisclosed charges.

have 3 floors with a laundry but only 1 washing machine that works great but 1 dryer that takes a very long time

breakfast was plentiful

the breakfast, the bar, and how big the rooms are ..very nice place to stay

we had to ask for a a different room when we got there, then the new room smelled like dirty laundry

there is a guest laundry - pay for the washing machine and the dryer is free

dirty room, no wifi

have enjoyed the gym but didn t come prepared, i would have liked the hotel to have work out gear to offer

and helpful nice large room with modern feel on the top floor with great views over dallas bar and light food

barking dog in room on my floor, dogs were not allowed in the hotel!! no laundry facilities!!

were friendly and helpful, the property has affordable laundry services and is close by to things

it also had an extremely clean guest laundry

the laundry was free for guests but also need to fix some washers and make sure they all

it has a good self service laundry and a good fitness room

the laundry was very expensive

asked to get laundry done, but they didn't understand and left the laundry bag

very laid back bar and areas to sit around in the lobby

room service food quality

the kids got a kick out of the tv in the mirror in the bathroom

of like to have a laundry facility to wash clothes but with covid cases probably not a good idea

laundry, valet parking (we wanted to selfpark and it wasn't clear how to do that - it was much

laundry was not delivered as agreed

high speed wifi

at breakfast was really nice especially hispanic older man ensured we had coffee and kept checking in

i love aloft because they are pet friendly, clean & modern style.

staff was very friendly and professional. room service was decent. location was perfect.

cleanliness of room, quietness, very nice pool area, and amazing staff.

said there was room service but the staff was horrible

the staff was very nice. the bar tender was very nice. great hip cool place

only thing that seems odd, and a little bit awkward, is the free breakfast is only for the element part of the

clean. hot breakfast.

even though the booking said i would have a king room with sofa and pool view, i got a king room facing the

reliable. good breakfast

the room was very large and had a kitchenette

down, it was the main reason i booked here because we have been wanting a swim and it was full of kids, even

and unlike a hotel i stayed in last week they only provided coffee pods and nothing g for kids

the breakfast was great as well

the kids couldn’t even use the swimming pool because there were several men in the pool drinking beer

it had a pool and i had a great time swimming.

the food and amenities are good especially the self service laundry facility available for those who wish to

during a high school cheer leader tournament so a lot of kids when i was trying to be romantic

of the guest for a pool party, which was supposed to be over at 1100pm and tooo many young kids hanging around

position, staff , gym

i took my kids to a concert in dallas and chose this hotel due to the location of the venue

only negative was there is no guest laundry

really enjoyed the breakfast

they have gated, free parking

also unfortunate being so close to airport that they don t offer a shuttle

pool

bed linen and towels had a bad smell to them and in good hotels its essential that laundry is done to ensure

didn't like that they showed they offered laundry services but when i asked at check in about it they said there

the vending room where the ice machine was located was also used as a laundry room for dirty laundry towels

to come out, and we were served with pre-packaged jelly, butter and syrup as if we had ordered room service

the daily fee. but, i understand its use towards the gym, water bottles x2, etc.

i asked her if she knew of a good restaurant near the hotel since my kids said they were hungry

rooms spacious, comfortable beds, great breakfast with variety, friendly staff.

we were able to park just past the pool area so it wasn t bothersome to others guests

it was a great stay with a big bathroom and enough space for everything we had even with our 2 kids

it was a great stay with a big bathroom and enough space for everything we had even with our 2 kids

be specific about charhing for wifi

over priced, needs remodel and the pool is so small as well as shaded

we loved the gym, it is well appointed

also the bar staff was nice

hotel-nice entrance breakfast ok - bar available location great for me bed was comfortable large tv nice shopping

the ice machine is on the fourth floor in the laundry room

the laundry

was loud, a smoke alarm was going off repeatedly during the evening, there was dirty laundry & trash bags in

there was a family with kids the floor above us who ran and jumped a lot

we had moved from a room that had a strong pet odor

no ice machine no laundry room

gave another review where i mentioned some great things and then i visited the laundry facilities last night,

coin laundry

the office doesn t have the key for the sheet laundry room which they should have one

takes them forever and a day to return a petty lil $20 as if they struggling for every dollar

i didn t like there wasn t a microwave nor is there laundry section to wash and dry clothes.

gym was small but well equipped

breakfast was disappointing

bar tender saturday wasn't friendly and carried just an attitude like she was put-off, by u just

breakfast was not incl in price, gym equipment in room (what is up with that)

everything, room, lobby, ice machine was broken on 18th floor and they had no laundry area.

are officially lacking, no microwaves, no ice machine, no laundry room, restaurant had a limited menu

it says they have laundry on site but they don t so we had to go to the laundromat.

no laundry facilities onsite.

shower water wasn't hot, and the detergent dispenser in the laundry room didn't dispense detergent after inserting

the customer laundry room wasn't available to use due to it was out of order supposedly

the 'laundry room' was so dirty and it stank

and i was grateful for the onsite laundry

laundry room

parking is located at the site but the spacing was a little tight.

the laundry was free just bring detergent or buy in their store

free laundry facilities (just bring soap)

the little shop downstairs with the laundry detergent, ice creams frozen

free laundry room was useful though really busy and we had to wait quite a while for free washers/dryers

the free laundry room was a huge plus

people from all walks of life running in and out of the facility speeding to the parking lot

there was people from the street on the parking with all their stuff all over the place, they even sleep on

my event was happening and that is why i selected this property, just to not have to pay for parking and even

liked the comfort; breakfast; laundry; and staff!

breakfast is terrible

early check in, late check out, breakfast was very good

the gym was quite basic but very clean

3) the pool had not been maintained at all

free laundry was a bonus

really enjoyed the hotel stay and the complimentary laundry room

rooms were big and had a sofa bed for kids and there own tv and hotel was fast and responsive to any needs

pool was also a plus kids and myself enjoyed our free time there

just wish the pool was open but i do understand

coffee and juice machines don t stay on all day laundry machines barely work

it was old and run down and there were bags of trash and dirty laundry up and down the hallways

there are laundry facilities and a fitness centre at the hotel also

ud83dude29 the elevator was down frequently, and the laundry facility was unavailable

onsite laundry was helpful

for starters everyone should know that there is no wifi at the property, the management admitted to that being

also my room was non-smoking but smelt like a fresh cigarette upon entering the room

the wifi was very fast

a non-smoking room and got a smoking room

i accidentally booked a smoking room but was quickly changed by staff without any problem.

very clean and comfortable. quiet location. laundry facilities. great breakfast.

on site coin laundry area

little gym but i love it

whole night no sleep due to room next door very loud and distracting for me and my kids

also, the breakfast was nice

everything. love it that they have guest laundry. you can do it by yourself!

the room, the laundry wasn t working, overcharge

needed quarters to use the laundry did not have any and did not try to resolve for

gym and laundry room were a bit messy but everything else was great

had a laundry, allowed us to store our bags after check out

laundry left in the closet, outside music was loud, ac/heater cover fell off in the middle of the

the room was fine, wood flooring and nice bed and tv, wifi were good.

new tv's and decent wifi

the password i was given for the wifi was invalid

wifi didn't work the whole place needed an up grade the pool wasn't open or at least thay told me

lights illuminated the whole side of the building where the pool is located and made our beautiful room almost

room was huge, everything was great, the view of the pool area and just very nice, had to stay here because of

they had no wifi

ample parking and comfortable and clean room.

proximity to dal love field and shuttle.

delicious breakfast and spacious rooms

didn't take us long at all to get to the airport parking garage

like the restaurant style breakfast

staff friendly and accommodating. kitchen and size of room was great!

outdated and breakfast was not worth what they were charging

woman at reception did not seem to know anything about the laundry facilities

there was a small gym, a pool, and laundry machines at the site

dryer in the guest laundry didn't work so well

laundry cart left sitting out in hallway by front desk for the entirety of our stay

- laundry services on site that can be paid for via an app that you can track how long to go on