fresh coffee or breakfast served on tuesday

rooms ok little breakfast the employees there are the nicest no weird questioning no judging no extremely high

the breakfast was stale cereal and expired muffins

man at ofc, at morning and took care of breakfast area

breakfast could have had a little more variety

no laundry services

laundry onsite but dirty

parking was a issue

quiet basic accommodation comfortable bed excellent wifi connection pretty view of

the breakfast was very limited.

laundry facilities weren't available but staff told us they were operational, wasting our time and

second visit, really comfortable mattress! the bar and restaurant are excellent.

tiki bar was closed.

it was pet friendly and we love taking our fur babies with us

had breakfast every morning

had a free laundry and indoor and outdoor pool and a restaurants on site

also, there's free laundry for guests

laundry was behind

convenient location. super friendly staff, free laundry and good food in the restaurant.

kids loved the indoor pool and breakfast

nasty smell on 2nd floor in laundry room

i loved that i could do my laundry on site before heading home from

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

employees were nice. laundry facilities

laundry should be free to customers.

a smoker probably does the laundry because a smoke smell was detectable in the linens

unclean, facility and rooms in disrepair, poor staff attitude, very poor laundry facilities, not enough parking

put right in front of a washer and dryer that was in the hallway with everyone seemed to be doing laundry at

it was a designated non smoking room and smelled of stale cigarettes

wasn t really clean but i didn t care because i was happy to have a smoking room

overpriced due to no breakfast and the fact that they have no swimming pool

clean room, clean bathroom, decent beds. easy parking and good free wifi.

clean facilities, great staff and gym...comfortable stay at least possible cost.

quick check-in, clean room, comfortable bed and a good breakfast

like the fact they had a gym

to room across from laundry and someone decided to do laundry after 11 p

size room, cookies during day, coffee out always, hot breakfast and laundry

5hrs for a small load of laundry to dry

i used the laundry facilities and they were great

laundry facilities could have been a bit nicer

and not a big deal for most, but the guest laundry dryer did not work well

never had cash at the desk. needed change for laundry and for snacks.

great location, very comfortable room, friendly staff, yummy breakfast

to have breakfast and wifi include.

pool closed

no laundry service

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

breakfast, no laundry facilities, price is overrated.

the facilities and the gym were nice

parking was tight.

my kids however loved it

always a parking spot

pool was warm

gym and pool were closed

really good breakfast

my room was right next to the laundry room so i was disturbed my entire sty

laundry hanging in the top floor front window. characters loitering on property.

breakfasts and the laundry facilities were down

there were no laundry bags, the shampoo seemed watered down

they have laundry machines, too

near outlet mall an interstate very good laundry room

breakfast was packaged muffins, granola bars, and coffee

breakfast, expand the menu

didn't have breakfast.

was no wifi in the area and which i understand is out of their control but i was there for work and needed

clean. has laundry. friendly staff. reasonable price.

pool is open til 10pm, and laundry room was clean

they have on site guest laundry

we used the fitness room and the laundry services to do a load of laundry no complaints

breakfast was good, but would it be possible to have options for vegans

handy to have laundry room

laundry facilities

and the manager recognized that and made love swans out of towels, put roses and rose petals along with a card

pet friendly, great location, clean and hassle free.

the pool needed to be vacuumed.

laundry service was so handy, except i needed to pay $2 more for an additional 10 minutes drying

the room was good but the laundry needed to be washed more

wifi was very spotty

don't allow 3 tables be put together for a gang of kids to play & adults walk away

little parking.... always worried about not having a spot when we returned from an outing

the only problem we found it is wifi, not stable, and slow.

wifi was fast

we like cafe next door, price of a room, pool, cleanliness, and very friendly.

gave me that home feel as soon as i walked in, plenty of room for my husband, myself and our two kids

wifi was weak in our room, but not a big deal.

laundry room dryers not working. remote in room not working. breakfast was just ok.

pool and spa were wonderful and great in size

there was a bunch of kids in the hot tub so we couldn't get in it

parking was tight

kids had a great time in the pool

issue was the room we were in was next to the laundry room and our tub backed up into our tub several times and

spa not working

needs motorcycle parking with shelter!!

we had no cable or wifi after the second day, but that was due to the large amount of snowfall

well lite parking lot

the gym and laundry facilities always kept clean

barrier to doing laundry was need for tap to pay

otherwise property is clean with heated pool and gym

breakfast was excellent

breakfast was tasty, however, the highly processed nature of the food was not the best in my

outdoors , breakfast room is depressing with old refrigerators in view and outdated furnishings, laundry room

a dislike but a suggestion, a laundry room for the people staying would be very nice

our room was a smoking room which is exactly what we wanted

place is small,but clean....cold ac and we had the pool to ourselves.

the organized kitchen area was like being home with all the

one thing that was not available at the time of our stay was a guest laundry, unfortunately the replacement

room could have been cleaner. laundry room was gross.

did have onsite laundry facilities for you to use

the water heater noise in the upstairs laundry ( my room was right next to it.)

room was clean bathroom clean staff was great breakfast was good

when they did laundry one side of the rooms lost hot water

beds, friendly staff, clean rooms, screened in porches, updated bathroom, had laundry room, pool, hot tubs plenty

they accommodated us with early check-in allowed us to use the laundry and relax on the deck while we waited

could have had plenty of change for laundry

we had to call the front desk and they sent the laundry girl up and not a house keeper to

nostalgic motel with clean rooms, pool and laundry

larger selection of breakfast items and the laundry room open later

wifi was not good

you could hear the creek as soon as you pulled up and its pet friendly

short drive to the casino

the pool

the room service was good, the attendant was friendly and delivery was fast

room service is open until 10pm which was convenient

heated pool. great restaurant. bathrooms amazing! staff very courteous.

need a men's locker room with whirlpool, showers-- more spa like

prefer a hotel that charges one flat rate and includes breakfast and laundry room

this hilton did not provide breakfast for guests nor did they have laundry facilities

no laundry service.

did not have a laundry area.

they also has spa place available; hotel restaurant, parking garage building, etc, etc, etc

there was no detergent in the dispenser in the laundry room.

laundry facilities, golf course, breakfast!

laundry area - i swear i heard banjos just getting to the laundry place and then it was small and

laundry bag was not in closet to take home dirty clothes

we were there for a baseball tournament and needed a laundry

there's a laundry room on the first floor, you can buy soap at the front desk

self-serve laundry room was a major plus for us

clean, plenty of linens in the room, was impressed that hotel provided guest laundry facility (we did not need

i got locked out of the laundry room and they immediately let me in

the laundry is nice but had to track down another guest who left their clothes in the dryer

the pool is super clean and was almost empty when we swam

when you have kids you need space

great location to downtown, new facility, pet friendly and staff was amazing.

wifi signal in the room very weak. took some time to get connected.

we got there, the pull-out sofa was not made for the kids

modern, artistic hotel close to town center, with amazing staff, a pool and a rooftop bar/restaurant

it acts their room service, but they aren t interested or responsive to providing room service

only small - on 8th floor is a kitchen- cooking smells throughout the hallway.

in bathrooms it took an hour, two visit w maintenance and a call from internet provider to get wifi working

daily room service was late afternoon each day which was inconveniant

also, how about having some laundry bags for patrons dirty clothes

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

wish there was room service.

on site restaurant, lounge, and coffee bar were all good

the breakfast is awesome too

nice location for touring biltmore. a couple of restaurants within walking distance. nice gym.

our kids enjoyed the indoor pool

parking was easy and close

our kids enjoyed the indoor pool

very clean, great location, super comfortable, onsite bar and bistro

generally, the location was good other than it was situation in a walmart parking lot.

pool wasn't available

it s listed as pet friendly but nothing mentioned about paying 50 extra because our fur baby was with us

hotel was pet friendly and many people were traveling with their pets

very pet friendly

are no laundry facilities at the hotel

no laundry

full laundry bags on floor outside our door from before we arrived, entire time we were there

limited parking

slept really well - bed super comfy, dark and quiet in room! great food (ordered room service).

amenities nice appreciated the laundry so we could pack less for the trip

had a full laundry bag of clothing that was taken from our room by cleaning staff

the pillows were terrible they reminded me of a sack of laundry

to the ashville surrounding mountains, friendliness of front desk and valet parking staff, gym, towels, bottled

there is no pool, breakfast, or gym, and the hotel offers very limited facilities.

the meals we ordered through room service, however, were delicious, so i guess there are just some inconsistencies

shower was very small, hotel bar was overpriced, room wasn't ready at check in time.

necessities were missing: menu for the restaurant, limited and very sparse selection for room service, a lounge

i probably wouldn t stay again with my kids

did not get a chance to try their spa but it was cozy and the people were so nice

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

had pool and hot tub

breakfast was great and had many choices

kitchen was nice

if you plan to use the pull out couch (like we did for our kids), reconsider

not enough washing machines -- it was hard to do laundry.

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

lobby area very welcoming, plus a small bar and good breakfast

wifi was awful

the bar was spectacular!! you don't need to leave the hotel to get a drink.

they also had young kids running back and forth and yelling

also, the hotel is pet- friendly, a consideration for us

we found a cute bar nearby, had a drink and watched football

the wifi was spotty but overall decent

staff made our valentines stag extra special with the addition of rose petals and candles in the room

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

all good: location room parking

no pool or workout facitilies were ready

google maps took us thru the taco bell parking lot and it was confusing

pool was quite cold but kids did't care

good guest laundry.

is terrific place for travelers especially those with children, with a swimming pool, hot tub, laundry room and

laundry facilities didn t have detergent

needed to use the laundry facilities

of room , right across from vending machines, laundry and elevator

didn't use it, but it was awesome that laundry was free and the location (in with the gym) was great

spacious rooms, laundry, pool, free breakfast

spacious room, full kitchen, free laundry, great location

having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry

loud kids in room above running at all times of the day and night.

we loved the fact that we could cook there and do our laundry in the room as that was where we stayed half way

pleasantly surprised by the stackable washer and dryer for laundry needs, and the well stocked kitchen for all

kitchen and laundry facilities

if there would have been a small box of laundry detergent, that would have been extra great

would have liked either more cleaning supplies and laundry soap stocked or someone coming in to clean

even though their restaurant & bar were not

beautiful hotel with great amenities - the gym, restaurant, and bar were all great

the bar is wonderful

great place and love that it s pet friendly. also extremely well kept.

kitchen and bar were great

pool is closed due to broken part

the property has great amenities including a scaled down restaurant and bar and next door is a cracker barrel

what breakfast? the covid excuse is getting old!

i thought it was a buffet for breakfast ud83eudd14, but it was ala cart.off the menu.

the indoor pool was closed because a part broke

parking on site an laundry very useful

hotel room, laundry room, parking

great location , nice gym. nice staff.

kids screaming all day at the pool.

it is pet friendly. we did not bring our dogs but will stay again with them.

it is convenient and we appreciated the laundry facility

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

wonderful roof top bar and restaurant

not kids friendly as kids can open the bathroom door anytime

the modern design of hotel and rooftop bar/lounge

i loved that we had a washer/dryer in our room so i could do some laundry and not pack up our filthy clothes

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to

the kitchen and laundry were an added bonus

thin--we heard everything the people upstairs were doing, from casually walking around, to doing laundry, to

loved that it had laundry in our room that s a bonus

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry

the kitchen is fully supplied if you decide to buy groceries and make any meals

reserved parking spot

great location.......very central. free parking was a major plus.....highly recommended!

parking was terrific

to do the laundry , i need to purchase detergent and fiber sheet $2/time/each

i needed to use laundry facilities, and i appreciated that this place had a washer and dryer

no dirty laundry bags were provided (but were clearly on housekeeping

trash in laundry room was overflowing, but the evening staff was quick to clean and freshen the area before

the kids enjoyed the continental breakfast

no room service

online states a mini bar & room service

i could never locate any ice machine, which requires call room service for everything at all hours

bed was extremely comfortable view was nice bar was pretty

was excellent, though given the number of tables, the kitchen seemed to take longer than expected

very comfortable and free laundry facilities were a great convenience.

the only thing i didn't like was the lack of a laundry room, which the holiday express hotels all have in the

the smell was not pleasant. it was like dirty laundry everywhere.

room was in lower level where could not get reception and was next to laundry room - very loud in the morning

no guest laundry breakfast cost to much parking sucked if you have a big vehicles

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

having laundry on property was great

decor, ability to use our own streaming services (netflix and amazon prime), very friendly to our pets (since

$75 pet fee was too much. parking should also be free. room was smaller than expected

it's a brand new hotel so everything is new obviously; great kitchen full-sizing fridge, two burner stove

pet fee is very high. they charged $75! on-site laundry had broken machines with no

they brought 1 & said all others were in the laundry

but then our kids room is also charged

also the dining option was limited, especially room service

breakfast, service, beds and the rooms

location shuttle to airport

breakfast was good as well, and the staff was very accommodating and helpful

fellow who picked us up in the hotel shuttle the evening of sunday april 4th was fabulous

breakfast was amazing

i didn't like the parking but it was busy there!

location to unca! cleanliness and comfort! the breakfast!

clean, very good breakfast and coffee. as a solo traveler, i felt very safe.

were due to the descriptions of a hot breakfast being included along with the hotel hosting a pool

nice breakfast, good parking

the staff was wonderful - front desk staff and the gal working the breakfast area were very kind and accommodating