wifi was not exciting.

suite with city view was superb incredible views huge space across two rooms lovely spa bath

we hadn't booked breakfast, and when we arrived we were invited to upgrade to include this at a reduced rate

handle were sharp and metal these days no one uses such products in the hotel peopl coming with kids or elderly

restaurant in the hotel is a bit too posh for small kids so we did not get to try it but it looked really nice

they even did my laundry

youths collected there and were very noisy and also the laundry was taken out in large trolleys which was noisy

nice comfy rooms and also agreed to a late check out without any problems!!

spa , gym and pool were too small

some issues with the wifi speed that did not affect the overall experience

laundry service reliable

self service laundry in adjoining street

t think of any major negatives apart from the fact the gym doesn t have ac, and the rooftop pool can get a

the hotel has a large quiet gym and rooftop pool which were great too

more choice on room service menu.

the rooftop bar and pool area is an added bonus

rooftop bar is great especially at sunset--wind blowing on my cheeks, drinks on my hand from their wide

friendly staff, very clean and spacious room, good breakfast

great breakfast and incredibly friendly

roof top bar and pool

the breakfast had good options

maybe the organisation at the breakfast room in busy time.

they were very pet friendly & little touches like a dog bed, bowl and treats were a nice touch

breakfast with a wide variety of croissants and fresh rolls, meat and cheeses, fresh fruit, coffee

the hotel is clean and ac/ wifi work well

location next to laundry room

would prefer laundry/towels etc to be replaced daily.

location and we did our laundry service with the hotel staff and the efficiency is high and on time

it was a superior room as no bathrobes, minimal toiletries, no hotel information or tv guide or room service

i didn't like the price of the breakfast for kids

wifi could be better but understand the hotel was full and the parking places sometimes could be

nice safe area with good local bar and restaurants

room service available till late at night, nice staff, clean room, easy check in and out, useful

place to stay 5 min walk to bus station walking distance to historical places lift, aircon, wifi, fridge in room

pool at the first place

a rooftop terrace with bar, swimming pool (also on the roof), a restaurant, room service and laundry service

also laundry trollies being dragged in and out of hotel very noisey in the morning

the room had a small refrigerator, a kettle to make tea, airconditioning, a safe and excellent wifi

the pool opening hours and the room service

modern, rooms are a great size, rooftop bar with pool is incredible!

prestine hotel, but laundry service was super over priced.

iron in room nor available for use (there is a laundry/ironing service for a charge), hairdryer in bathroom not

the pool, the room

facilities were also good, gym and swimming pool

we tried to get room service and failed

laundry services were reasonably priced and quick

they have a laundry service which was only 15 euros for a

laundry done by the load rather than piece by piece

very good location. comfortable rooms. wifi is excellent.

bonus, the mini bar was complementary and the breakfast exquisite

it must have accidentally got picked up with washing and it was a bank holiday when i left so the laundry company

laundry came back very fragranced -- i had to wash it again at my next accommodation

rooftop bar was lovely, staff made you feel so important every time you went in

a glitzy five star - no pool, spa or gym, and the bar and nightclub are only open at weekends which was a shame

modern, nespresso machines in the bedrooms and a very comfortable bed, a lovely shower, and super wifi

cente at walking distance taxi station at 100mt small hotel , comfortable, cleaned good wifi , wry good amenities

sometimes the breakfast bar wasn't well stocked.

good wifi

wifi is bad, this needs to be adressed.

bar under renovation

very friendly staff, small rooftop pool with great view

the room service menu can be improved but otherwise nothing we didn t like about this hotel.

comfortable bed, very helpful staff, perfect location over looking the river, complimentary mini bar (soft drinks

nice pool to relax

pool so small

was great having a laundry but the hours were only during the day

rooms could do with an iron and ironing board, we are travelling for two weeks and the laundry service is

sure how often the pool is cleaned but it's heavily used so could do with cleaning at least once an evening

location, room, breakfast & staff there was a poor dog next door that had been left for hours and so distressed

nice rooftop cold water plunge pool, seating area and bar

i wasn't feeling well one night and had room service delivered

great for kids

breakfast was very good and there was enough options for kids as well as for adults

central position, in room facilities, cleanness, pet friendly, staff, great value for money

breakfast was very good and there was enough options for kids as well as for adults

the bunk bed is great for kids

location is perfect, the breakfast was full and tasty, the room was clean and had every day room service

good location, very nice staff, comfortable spacious room, good bathroom, good facilities, strong wifi connection

the staff were super friendly, the room was clean, shower great, and there was daily room service

the wifi was great for the work i needed to do

helpful, friendly staff, fantastic breakfast, rooftop terrace with pool and bar service and comfortable beds

hotel bar closed early

roof top terrace with pool was great, but a bar would have been good

of nicer hotels, the hotel breakfast was very pricey so we went to the bar next door

the location, the plunge pool

attractions -staff are very service minded and helpful all over the place -roomservice and laundry service high

eleanor gave special service in locating an item of clothing sent to the laundry in error

wifi was useless despite multiple complaints

we took advantage of the small spa pool and my sister in law had a great massage

in a 5 star hotel rooftop jacuzzi with breathtaking views good breakfast staff quick to provide wifi extension

was no problem to laundry and take a shower before check in (i was at 12), other guests are really open and

were really nice about early check in and providing information about local area

no laundry service, not great dinner, no restaurants near the hotel

this hotel also advertises with laundry service there is even a bag and price list in the room but when

distant from the center. did not have a laundry place.

ate there the once, in the evening, was a bar menu, had a lovely burger, which was better than what i was

stuff do not speak eng i asked to make tea in my room i had to go to the reception (not room service) to pick

laundry

noise coming from the patio where the hotel bar terrace is located

it s in the heart of the city yet as you enter the hotel it s like a spa resort out of town

i loved the little touches - a welcome sweet treat, a complimentary drink in the hotel bar and the tea & fruit

deeply liked location, cleanliness, staff support, and they were very flexible about late check out hours

we had a lovely breakfast on the property

great breakfast and very attentive staff

no laundry service

laundry service expensive

the laundry service was also very good and efficient

there is a taxi stand right outside, a covid-testing clinic just around the corner, self-service laundry and

room service its outsourced and it was impossible to track, my food was delivered more than an hour

rooftop bar is very sterile and somewhat uninviting.

rooms were magnificent, the breakfast was delicious, the rooftop pool was lovely, and best of all, the service

service, knowledgeable friendly staff, help with visits, restaurant recommendations, fabulous breakfast and a

great cocktail bar and rooftop pool

wonderful, super kids friendly, but so chic at the same time

parking self serve laundry on off bus and old town within 20mt

it s close to a self laundry place which is great, and close to the hop on hop off bus, as well as other

the breakfast bar was clean and held a generous assortment of items

clean room mini bar in room very reasonable air conditioning which was very good as temperature was 44 at 6pm

yet perfect, had everything i needed, including a bath, small fridge, air conditioning, and great wifi

nice to not have to use a key, laundry available, good location

laundry

the washing machine placed on the top floor, and no laundry detergent

laundry machine is also available at the top floor of the building should you need to laundry your

location. modern facilities. everything you need was on the room. complementary laundry.

additionally, the laundry service we requested was unavailable

i was informed on laundry services however it wasn t available on that day

summer months a small pool or less tiled/shady greener outdoor space would have been appreciated for daytime

fantastic service en location and breakfast! vallid parking !

the maid service is exceptional and in modern world, it s pleasing to note wifi is first rate

rooftop terrace as a bar and jacuzzi and is a nice chilling out area

possibly the size of the pool and larger pool was unavailable

isabella was very welcoming and helpful. rooftop bar was pleasant.

wow what a room, roof top patio & pool

hotel itself, the internal courtyard, the room was nice, clean and well equipped, the pool which although was

no laundry service

couldn't connect to wifi (although to be fair, i only tried it twice).

wifi problems, the walls are very thin, it s very loud when water runs in the neighboring

- no minibar/fridge - wifi login required each time you connect the device

wifi went out and hotel staff did not notify us, acknowledged once we asked

the breakfast was delicious and the roof top bar/pool area a lovely place to relax for an hour or so between

the breakfasts were a highlight of our stay

g evening room service is missed in some of the days

that the pool was not ready / open for the season during our stay

we did not eat breakfast at the hotel but la campana was

wifi was a little weak but survived

wifi didn't always work

previous guest's wifi slip found at side of bed

wifi wasn t good

are so friendly and helpful, they offered us a free luggage storage till the time of our check in wifi coverage

the perfect location the free mini bar (soft drinks) the lovely staff

wifi not easy to use and my security checker felt it was not sufficiently secure

one more thing, we had an espresso machine in the room with free capsules and the mini bar was complementary

walking distance to everything they also gave us an early check in which was much appreciated

little extras .. bottle of cava delivered .. free mini bar and very accommodating staff!!

quick and efficient laundry service

i hear some machine noise like doing laundry in my room and have the hotel staff to check

staff treats every request as a bother; they didn't assist with any concerns such as issue with room service,

to work out for my health issue so i choose the hotel which has gym but they didn t have one

roof top bar, gym and restaurant bar.

a lavanderia around the corner if you need laundry done for 6 euros

lavendaria to do laundry was very near

they helped us find a laundry place and it worked out well

wifi was extremely frustrating

wifi username/code to be repeated @ every connexion the room was a bit small not enough staff

bigger pool:)

the only small criticism was that the pool wasn t heated.

decor was stunning, we stayed in the room with the plunge pool, it was like having our own little apartment

breakfast was delicious and anytime we needed room service it was there in minutes

coming back for a dip in the pool and a siesta was such a treat

comfortable bed and great wifi speed (which is realy rare in hotels)

no bar or cafe

the room was super clean and very cozy with free wifi to keep working

wifi was good, location in the city center is perfect

a restaurant or breakfast room but the receptionist gave us a very good tip on a nearby tapas bar where we could

wifi was very good

having the pool to cool off in the hot weather was brilliant too

pool : small but refreshing

covid restrictions where adhered by all guests and the booking of the pool worked well

pool is cute, though very small

cost of bar drinks. no iron, so had to pay laundry service..... 6 for a shirt....ouch !

the rooftop with the pool was fabulous especially after a day of sightseeing

fab breakfast

very comfortable rooms and ambience. the room service is amazing.

were large and very well looked after the ground floor with reception, bar and breakfast area was amazing

stay lovely spacious room with kitchen facilities to self cater if required really good location- close to all

really enjoyed the mini kitchen too

love the kitchen facilities

was 2 connected rooms with separate bathrooms, the small room has a good size sofa bed and little kitchen with

wifi was working

bad wifi

wifi, stained and dirty carpets room smelled like cigarette smoke for 48 hours

the pool and the surrounding area was very nice

breakfast had lots of options and you could eat by the pool

we were in the first room so we could hear the kids screaming at the reception

plus hotel arranged for same day laundry

no laundry, but fortunately dry cleaners within walking distance.

room bit dark and wifi didn't work in our room.

the fireplace and jacuzzi in our room were not working and the water was not very hot.

the wifi was very weak & unreliable, making it useless

laundry favor right around the corner

great breakfast! good laundry service. wonderful staff.

front desk staff very welcoming ; a shout to carmen , afonso , elisa , kevin and pepe from laundry

room 121 very noisy early hours of morning 5 am appeared to be laundry change over

noise from the road during the night of collection of garbage and laundry

noise by laundry pick-up van at 4.35am every morning!

super friendly staff. very welcoming, also to our young kids. location is very central.

room was really nice, super clean, spacious with very large double bed and bunk beds for the kids

call to book the place for your car, access via car elevator - a bit claustrophobic but fun for kids :-)

room was really nice, super clean, spacious with very large double bed and bunk beds for the kids

clean and airy with excellent fast and free wifi

conveniently located to shops, restaurants, grocery stores, public laundry, metro and old town with it s

gym good but in basement and was warm as aircon locked at 24 degrees

they offered a room service menu but this is supplied by an outside agency in the hotels name

clean room, nice ac, very quiet, comfy bed, nice bathroom, room service top, nice position, nice staff

decent selection on the room service menu

leaky courtyard tarpaulin during storm, no bottled water provided, laundry very expensive, room door and windows

was on the main floor, completely at the back end of the indoor patio, right across from their laundry room

the wifi was among the worst in any hotel in over six weeks traveling in spain - not acceptable when

room was situated away from reception so wifi was a bit hit and miss, otherwise nothing

at the time, terrace with bar was closed but suppose to be open in 2 weeks

there was a laundry facility just down the street which was convenient

the rooftop pool was superb after a day exploring the gorgeous city

the bar on the roof is stunning in the evenings

this property - rooftop pool and bar area was gorgeous with an alternate lounge bar on the 2nd floor if it was

the room didn't have a good window and it was very dark. swimming pool is just a big bathtub

free wifi

everything

the answer about early check in was not friendly

very beautiful lobby and staff were very nice allowed early check in

staff very accommodating and early check in as the room was ready, luggage hold option available

laundry service was rather expensive and some of the staff were apparently not interested in

was a stain on a pillow on our bed when we checked in, and the wifi barely worked on the ground floor (where

roof top bar was never open, the bar in the foyer lacked a barman and music so there was no atmosphere which

lovely staff, beautiful hotel, great breakfast. great location.

the only disappointment was there were no sunloungers and the pool bar wasn t open due to covid

they had childrens entertainment classes which the kids loved

hotel nice and modern, perfect for vacation with kids. wonderful mini club. children loved it.

the location of the hotel was neat to a water park and near to the city (5-7 min by taxi)

wifi does not work properly, a little bit unaccetable for this category of hotel

directly opposite isla magica theme park/water park

the staff forgot room service orders and then when they remembered hours later, brought them

expensive breakfast so we didn t eat in hotel.

the service in the restaurant for breakfast and bar could have been better.

plunge pool was nice but a couple of sun loungers in the rooftop area would have been great!

staff was so pleasant and helpful. breakfast was excellent

laundry done in one day waiting for me in my room

laundry was a bit on the expensive side.

we received an early and late check out at no extra cost, they also stored our luggage before a late flight

wish they offered coffee in lobby without having to order it from room

wifi did not work in the room on the main floor

staff provided good recommendations for dinner and laundry

position is perfect, close to the cathedral and shops, and with excellent tapas bars and wine bar in the street

the location of the hotel is ideal: many tapas bar on the same street and much more in the nearby streets

the wifi didnt really work for me

there is a very small mini bar fridge and a kettle, tea and coffee

the smell walking in, to the amazing room and the great breakfast, our stay was great and we will be back very

breakfast was very good

the breakfast amazing

location, fabulous pool with bar area to avoid the afternoon heat, friendly staff and stunning building

breakfast a bit expensive at eur20 compared to going to a local restaurant - which we wanted to do

there is no iron provided in the room, instead a charged laundry service is available which was disappointing

they also attempted to overcharge us for their laundry services

would have been good to have an iron or steamer in the room although they did offer laundry/ironing service at

overall did not feel welcomed by the staff and laundry service was absolutely not worth it and too expensive

an amazing restaurant (perro viejo), rooftop area very nice - always found a sunbed and pool was refreshing in

some basic things were missing like a tea towel, hand soap, an iron, and even a plug for the kitchen sink

the lobby bar was small but personal

breakfast was great and the bar was just fine

close to lots of good restaurants and bars

bar was a little out of place, in the reception area, the complimentary welcome drink was a nice

everything (location is super, comfortable, overall clean, good room service,..)

the hotel facilities, gym, roof top bar, and restaurant are all beautiful and reasonably priced, with helpful

everything from staff to the rooms the bar the pool

wifi for the time we stayed

the gym could be improved aswell

room was available so enjoyed an early check in

central position.underground parking for guests. rooftop bar with a good view of the mushroom.

view from the rooftop bar was amazing

you needed, the breakfast was well worth the extra and we also made use of the roof top bar fantastic

location of the hotel is excellent you have restaurants and bars right on the door step

ever get like this very bad experience in all the receptionist starting from the check in time, laundry services

very enoying the hotel charged me 350 for my laundry (

open gym earlier that is all

we checked in early and paid 20 euros for a late check out which was very reasonable

hotel was fantastic! spacious room, great staff, lovely breakfast, perfect location!!

it lacks some of the amenities found in larger hotels such as laundry or room service.

it lacks some of the amenities found in larger hotels such as laundry or room service.

the roof top bar is another world right across from the cathedral

dining (including rooftop bar with lovely views), fresh towels and bed made every day, free wifi and tv in room

we stained here during winter and the bar where breakfast was prepared was a little too cold

they also help us to get something to laundry in record time

note, laundry is a 24 hour turn around

we had some laundry sent out and were satisfied with it, but it was quite pricey (the convenience was worth it

, wasn t that warm and although we were told to ask at reception if we wanted anything at the bar, it would

food: room service and breakfast could be improved.

friendly staff. great location. roof top pool and gym were excellent

only 1 iron no phone inside room for concierge, room service etc

on the full light gym is quite small and would love for it to be bigger and nicer there is night room service

fran and belen were amazing ud83dudc4f 2- room service was very clean and

limited gym