booked about a week or so in advance checked in we were put in the room right next to laundry and elevator so

i looked until i finally found someone in the laundry room

in lobby no breakfast fixed and remotes in bedroom didn't work didn't have batteries no clean laundry very poor

pool was advertised and that is the reason we selected this property and drove two extra hours to

i had called the hotel to verify pet policy and my reservation

the laundry room facilities didn't work i spend my money for nothing

guest laundry was out of service even though i was assured at check-in it was in working order

you can hear people in other rooms. pool was out of service.

outside pool, not enough parking lot lights

the outdoor swimming pool was not working

we wanted to wash laundry but the hotel could not provide us change

loved the breakfast, and my daughter was very impressed by the pancake machine

they also served a cold breakfast

i didnt have the breakfast but the location was great for the event that i had to attend

i think that if the company doesn t have sufficient parking that it shouldn t commit to such large parties

no hassle pet policy is why i always try to find a motel 6

there's nothing to do the wifi doesn't work with the television

not enough parking

it was pet friendly

staff was friendly. location was good and parking was good

advertising by you(booking com) no breakfast (free or paid) no pool (cover still on) no chairs in pool area

being tied up on a long cord next to my room bicycle right out my door in parking stalls people live on the

nice swimming pool

the rude staff, the filthy parking lot

non-smoking room that smelled like cigarettes and burn holes on the bedspread

great staff and facilities. breakfast was superb!

everything was clean, the staff was very helpful and the breakfast was great!

very clean. kind staff. excellent breakfast.

the room was exceptionally clean and the breakfast, sausage gravy and biscuits were delicious.

pool was out of order, the tv didn't work and the commode seat was coming off

the breakfast was weak.

excellent shower, comfortable beds, fabulous breakfast offerings (much better than other fairfield inn s

the ladies cooking breakfast made a point of visiting with my kids

other customers were loud and kids and dog running and playing in the hall for everyone to

difficult parking and expensive parking

they had a coin-operated laundry, just upstairs from our room, so we were able to wash our clothes from the

laundry mat on the premises

location was very good. guest laundry.

flushing noise from the toilet every 20 minutes also every 10 minutes there was a noise as if laundry machine

laundry on site was useful

laundry room

one smelled like mildew, maybe bc it was close to the laundry room

to eat and they have a washer & dryer for guest use on-site as well should you need to do any laundry

we were right next to the laundry room .. and we needed to do laundry

where get ice do laundry is very hot put sing up do not disturb they still know and it keeps coming off

i thought the laundry room was a little dirty

laundry clean but stained

parking spaces poor

very nice costumer service, great free breakfast

hotel seemed to be in construction, and there were supplies stacked all around the hotel, in the parking lot,

trash and dirty laundry was not

she said she was trying to catch up on laundry

for a double queen room and got full sized beds that were very soft and hard to sleep in with 2 adults in one

didnt have breakfast.but the employee on duty went out of his way to make our stay exceptional

also wifi doesn t work staff was rude and yelled and my girls for coming back for breakfast

pool was nice

it is not pet friendly

pool

the a/c unit was terrible, no wifi password was provided and the room smelled musty.

says non smoking but smelled of smoke

didn t utilize the breakfast area it was too small and too many people at times not ideal with covid spreading

breakfast was good and although i really didn't need the staff, each one i encountered spoke and

free parking and free breakfast great location

we also thoroughly enjoyed the pool and true hot breakfast that was included

coffee, wifi

lobby , dirty laundry in sight of front desk dirty elevator room was dirty when i opened the door

more parking spaces needed

pool was open and the kids were happy

one of my kids had to sleep on the floor

parking needs additional spaces , a better selection for continental breakfast is much needed

because of covid-19 we missed some extras like breakfast, fitness room, etc

it was good value. staff were terrific. good breakfast.

front desk person, false advertising there is no kids board games or dvds etc as advertised on booking under

our kids were asleep and didn't want to wake them up in the middle of the night

could have had a atm and a indoor swimming pool and hot tub that would be great for the kids and adults

floors in the kitchen area and bathroom were sticky

the pool wasn't open

pet friendly

loved the amenities and kitchen areas

they could have had limited access and social distancing with the pools and weight room

i didn’t get up in time for breakfast

great breakfast and nice bar

only stayed one night. bar was exceptional.

the breakfast space and bar area was also very

the hosts at the bistro and bar were great as well

could have been better if there is a laundry bag in the room even just one.

nice hotel, safest area to stay in memphis, full breakfast, laundry machines, mini fridge, large shower, and

covienient, comfortable, quiet, handy laundry room, good breakfast choices.

incredible staff, from customer service at front desk to housekeeping to breakfast service

is very slow, not much snacks to choose from in the lobby, y all have basically everything kitchen wise except

the drier did not work and i had a lot of laundry to do after 2 weeks of travelling

easy fine easy parking always clean always professional

pet friendly, and the desk lady was very respectful and sweet.

clean room clean pool

the pool area was great and the water wasn't too cold

guest laundry was out of service

ve been told at check in that we couldn t use the laundry facility

need to reopen laundry and offer back regular breakfast items covid options improving

the afternoon indian female desk clerk was always rude and sarcastic i ask for quarters too do laundry

one of my towels had a stain on it the comforter on the bed also had a stain the parking lot was way too full

staff service & helpfulness, laundry availability, comfort, cleanliness were excellent.

only complaint is i wish they had laundry facilities

no microwave in the room and no laundry facilities available

nice kitchen and desk area

pet fee was exorbitant

i asked about a blanket and i was told that they were doing laundry

the layout was perfect the staff was amazing it had an laundry facility which i loved

room includes kitchenette and there is also a full laundry for personal use

dirty laundry under the bed

laundry room looked dusty and the carpet throughout the first and second floor was dirty with

out of order; laundry out of order

the pool area well kept

says pet friendly, but as soon as i said we had a small dog, front desk refused to honor our reservation

the wifi was pretty poor. and there wasn t much parking. but i m really nitpicking.

water in pool was very cold.

i also did not like the fact you had to pay for laundry

it's nestled back off the road and it has always been clean and smelling like fresh laundry in the dryer

also, laundry facilities made things much easier

the wifi kept going out constantly. the hallways had a funky smell to them.

parking

a car got stolen in the parking lot the first night we were there.

not adequate parking at all times.

breakfast and parking

room service was terrible, took forever, had to call back 3 times to get everything i ordered for a

convenient bar for night cap after long day on the road

laundry cost money

the breakfast was great. everything you could want. the breakfast area was set up very nicely.

the pool needed to be cleaned

better access to pool towels

i think the hotel should get security and/or cameras to monitor the parking lot

need a little better variety for breakfast.

typical breakfast, staff was polite and helpful

breakfast was great

gym was well equipped and just as clean and immaculate as the rooms

i think i arrived on a busy night. parking was bad

fact you have to take your dirty or used laundry to the front desk in order to get clean laundry

the laundry area was dirty and only 2 of 4 washers and dryer s were working ud83dude22

free laundry center

nice free laundry facilities

pet fee is not posted on booking

laundry was out of order and the refrigerator would freeze my food and drinks despite being set

it only had 1 shower curtain, the bathtub stopped up, there were not enough towels and the laundry was closed

they were helpful in letting me do my laundry, and my kids were able to swim while i got some much needed rest

arrival i was treated very politely giving directions to the gym the pool the ice machine in the laundry room

laundry facility was currently out of order

wish the laundry room was operational and soda machine fixed

laundry machines took money and didn't return

the onsite laundry facility was out of order

wifi has very poor signal strength

no truck parking

the drink machine is 2$ the dryer in the laundry doesn t work, hasn t for a while

needs updating it has mould in the ceiling, tv wasn t working properly,washing machine in the laundry wasn

laundry room

customer service, rooms, laundry

bused laundry place there clothes didn't spin out so i had to wring out best i could and took long time

the laundry facilities were broken, no breakfast because it was under construction and the hotel

said indoor pool and breakfast buffet, but pool was closed and there was no breakfast at all

breakfast was not served during our stay

pool was under construction and there was no breakfast

not have breakfast

pool and the security cameras

pool is closed as well

non smoking room smelled like old smoke

the parking lot

the wifi was very chippy didn t work most times we were kicked off so i didnt use the wifi as i would

wifi was horrible

for use in our room even though the website stated it was also we had no access to the wifi information for

car alarm going off in parking lot

on the phone they say they had smoking rooms

had holes, sketchy, no elevator, was a no smoking room smelled like someone had been smoking

continental breakfast was disappointing.

did not have continental breakfast

also the continental breakfast was a bit disappointed

room was very spacious and clean the site was very quiet and there was good wifi for me to do my online

the breakfast wasnt good

the fa utility was very clean and the room was spacious. they also had guest laundry available.

washer in laundry center is broke

the hot tub and laundry facilities where out of order

they should replenish the breakfast up until 8:45

the gym was small, didn't really have the equipment to workout in and only one machine worked out of

pool advertised, but was closed

dirty floors, dirty walls, ripped up pool chairs, trash in the halls, old food in the room's frig

bed was comfortable, breakfast was good

pool

nice and clean rooms!! free breakfast & wifi.... very discreet area!!!

laundry facility one lady at front desk wasn t friendly but all others were very friendly and

no laundry facilities. solid food.

room service for desert took over an hour plus they charged tip without notification

was no indication that the pool and spa/hot tub we're closed

is a pool that is part inside and part outside

laundry facility was available with multiple machines

laundry- all the dryers were broke

i like that they have a small kitchen in the room and laundry area

everything was clean, no major breakfast but we ate out anyways

great experience but i was missing countinatle breakfast

the pool was open for the kids

pool wasn't monitored enough

the kids ran around ( which i understand kids can be

closed amenities (pool/spa) due to covid.

also where the carpet meets the kitchen/bathroom area it s pulled up from the floor and raveled

free laundry facilities are an added bonus

there is free laundry and the breakfast was outstanding

free laundry (washer and dryer) for all guests.

large rooms, front desk man was very polite, and free laundry facilities.

laundry facilities were convenient and well-maintained

i was also able to do my laundry in a very large, multiple machine laundry room

i don't know if it was the laundry across the hall or what

unsafe parking.

furniture and kitchen appliances please update it

maybe a few more options on the grab and go breakfast lol

don't have laundry

finally, there was no hand sanitizer in the area where you fix your breakfast

bed i slept in was rock hard and the couch bed my kids slept on wasn’t much better but the room was clean and

parking a little sparse.

nice pool

clean up laundry room

there is no gym there and the laundry does not work there

i do wish the laundry service was working at the location i was at

laundry room were dirty place was smelly in our shower had

great fitness center and reasonable laundry facility rates

handicap parking was very good

i love that the pool actually was a real pool, it went to 7ft

freeway and come back to it again housekeeping never came but this covid era so to be expected pool and restaurant

is difficult to find the entrance to the parking lot when you drive from the highway

fast check in late check out

room service orders are messed up, food is unbearable

the indoor pool and bar

even gaming a room available for early check in - very clean - wonderful staff

the pool was awesome and the staff

indoor pool and hot tub and the hrs that it was open

i didn t like they didn t have a coin machine in the laundry department.

also that the facility did have a coin laundry (one washer & one dryer) for hotel

the guest laundry facilities were not working

wifi access

it had free parking and free wifi

staff was very polite, i appreciated the onsite laundry room.

pillows twice before placing them on beds, & please keep change for the laundry

there was a basketball convention in town and the kids staying on our floor were pounding on the doors till

was great: staff and crew, and front desk crew, kitchen crew, maintenance crew, shuttle driver

amazing staff and food served all day from small restaurant kitchen.

the free breakfast is not good

breakfast

the pool

it was clean were they did breakfast

the staff were very nice while breakfast was being served

event if listed in the available features there was no laundry service available

the wifi did not work properly. i had to use my phone hotspot to work.

internet (wifi) was not very fast and worked off and on

breakfast

finally, there was no breakfast served, nor was there access to the pool or gym

we had massages just steps away from the lobby at harbor town spa and the price and services were excellent

wifi. was very poor.

breakfast is provided by paulettes wonderful restaurant

do wish the room service didn't end when the restaurants close which was 8:00pm

the only thing that could have been better is that the wifi was basically non-existent.

location looks completely abandoned and parking lot is broken and has weeds growing through pavement

close to the city, free parking

and front desk lied about not having nonsmoking rooms on first floor

non smoking room with burn marks on the sheets and counters

was meant to be non smoking but the room did not smell clean, no outside tables to sit at

they may want to figure out a new way of doing laundry or order enough linens to go around

kitchen and bar staff could have been more professional

no breakfast

room service does not answer their phones

missed breakfast because it was over by 8:30 am and we are accustomed to a later timeframe in the morning

the laundry lady said no one turned in anything dirty to her that morning

room was comfy the laundry super usefull the people at the front desk was perfects good location and a quiet

laundry facility across the road to do our washing, clean facilities and accessible by public

the washer and dryer didn't work and we had to take our clothes to a laundry mat

they had a laundry room that didn t even work, the ice machine didn t work nor did the drink

laundry facilities supposedly broken, place smelled like a weed factory the first couple days, the

the bed was very comfortable i had to get a late check out because it was very comfortable

parking is good and room was clean. besides that not good at all. just not expensive.

the light in the kitchenette did not work and the floors in the kitchenette and bathroom were sticky

wifi a bit jacked up

i didn't have a trash can in the room nor laundry bag

the microwave was in laundry room area

they desperately need to upgrade guest laundry facilities.

there are guest laundry machines available (it was free)

the walls were thin enough to hear the kids across the hall

the hotel was very clean, and pet friendly. the breakfast looked great for hotel breakfast.

the breakfast was good with lots of options

pool

wifi and hot tub

they gave me a handy cap room no jacuzzi tub and the wifi didn't

arrival i was informed that i did not want a smoking room, to which there were only smoking rooms available

smoking handicapped on 2nd floor toilet seat was in need of replacing shower floor was very

into the building i almost lost my shoes the floor was so sticky, i booked a smoking room and when i got there

but we reserve smoking and had to be moved to non smoking but nicer

marijuana smoking 24/7 and not me

very nasty asked for extra bedding because the sheets&covers was nasty they didn t have any laundry done

laundry was cheap to use, and had big machines

was operational, assistance required (beating up/on machine to release stuck quarters) to get laundry started

room service for my weekly stay been here a month

the first off it not a kitchenette, its a kitchen

were no alcohol beverages, the laundry equipment were out of order, the pool wasn't open, the desk clerks were

the guest laundry room was a mess

clean, comfy, located in a business district, felt safe, perfect for traveling with kids or solo

location, parking and staff were all disappointing

i would have known that the swimming pool wasn't open bar wasn't open i would not have stayed there the room

elevator was not working correctly and you had to go through the laundry room where staff job the hot tub had

and having a laundry room was a plus

the in and outdoor pools, jacuzzi, gym and laundry were terrific amenities--clean, well kept, convenient,

the pool is decent and they have good laundry facilities

no soap available in the laundry

no laundry, no housekeepers

not enough parking

beds and free breakfast in the morning

great price. friendly staff. good breakfast. well lit parking lot.

bed was nice and roomy, they had excellent wifi and a nice size tv,the breakfast was good, the water worked

courteous, nice, attentive employees and the free laundry facilities :)

nice front desk and bar personel and location

spinach salad in the bar - and enjoyed the free refills of coffee

kids were in the hot tub splashing like a pool and the fire pit didn t work

breakfast was just sausage and scamballed egg, good guest laundry but reception repeatedly had no quarters which

easy walk to beale st and self service laundry facilities.

small shop self use laundry facilities

daily breakfast, comfy bed, friendly staff. room nice and big. laundry

we liked having a laundry available and the shuttle to travel around memphis.

(traveling with teens) good breakfast and free guest laundry facilities; lobby offered coffee

laundry facilities need some attention

free laundry facilities were a bonus

wifi was kinda slow on one tv

breakfast was good staff were fab and very friendly location was excellent

* there are laundry facilities on the rooftop (you ll need coins to use them), which is really useful if you

queen studio room has kitchen, guest laundry and roof for relaxing at night

she was very nice and patient and she did her job with grace the room and view was nice the kitchen in the suite

top bar never opened

room was spacious including a sitting area, galley kitchen with small dinette and bedroom

loved the hotel and the location but what really helped was that the hotel had laundry facilities and i was in

also liked having laundry facility

staff cleanliness laundry to wash clothing

room was clean and comfortable and the pool while not huge was big enough to keep my kids entertained

i really like that this facility had a indoor pool

times there was dirty laundry in the halls

no guest laundry

small room, no available pen and paper or dirty laundry bag and i needed both

staff was friendly. drinks at bar were good.

were not as friendly or as attentive as i would have liked apart from the room service staff who were

homeless around and no laundry facilities but hotel does offer shuttle to take you to

i was surprised to see full laundry service and room service which you don't always see at hotels these days

garbage left by elevators, bags of dirty laundry left and it was past 6pm

bed and pillows very comfortable. self serve guest laundry was very handy.

they did not have laundry bags

something (sheets laundry?) caused a rash.

i wish there had been self-laundry; however, there was a laundromat a few minutes away.

room smelled like mold, and our bedsheets were dirty, they had no extra comforters or a working laundry room

i don't like the room too close to the laundry room and smell the dryer

i am not sure whether there has been a change in housekeeping or laundry services, but i have never experienced

guess laundry wasn't operative and staff suggested to use the homewood hotel but their laundry was down

parking lot needs resurfacing

quiet, and room was comfortable. good breakfast.

no shuttle to airport

get a room on the first floor close to the pool area because people like to sit out there after hours and party