event if listed in the available features there was no laundry service available

location,nice staff, everything clean. i love the pool :)

breakfast was more than accommodating

wifi was down our entire stay.

internet (wifi) was not very fast and worked off and on

non smoking room with burn marks on the sheets and counters

first room, i request for a non smoking room but the room smelled like smoke soon as i opened the door

location looks completely abandoned and parking lot is broken and has weeds growing through pavement

non smoking room with burn marks on the sheets and counters

woke up to 3 cop cars and 2 escorts in the parking lot

laundry facility across the road to do our washing, clean facilities and accessible by public

the laundry lady said no one turned in anything dirty to her that morning

also had drink machines and a laundry

the washer and dryer didn't work and we had to take our clothes to a laundry mat

also no coffee and no laundry

they have a laundry room as well as a coffee station for early birds

the laundry facility had several out-of-order washers and dryers

the laundry room

tries to find it all but they can t, their washing machines never turn off, i went to their laundry room a

nice laundry room, all workers here are super friendly.

no laundry facility

not alot for breakfast, no laundry

patrons hung wet laundry on stairway railings.

that they didn t have a laundry room

very dirty, loud people and drugs being done in parking lot

towels had a smell like they didn't have enough laundry detergent to properly clean the towels

clean rooms and facilities (laundry room is i need of a folding table), but other than that everything was

access to bar for a beer and brekkie with cappuccino

safety. shuttle was fell & they got another in about 5 minutes. everything needed on property

the breakfast here is not free or a buffet you can order single items for breakfast/lunch off the bar menu though

something (sheets laundry?) caused a rash.

i am not sure whether there has been a change in housekeeping or laundry services, but i have never experienced

i wish there had been self-laundry; however, there was a laundromat a few minutes away.

i don't like the room too close to the laundry room and smell the dryer

room smelled like mold, and our bedsheets were dirty, they had no extra comforters or a working laundry room

my laundry was stolen (1of 2); pair of gray sweat pants)

itself was clean and pleasant, but soap and shampoo had not been restocked, dryer in guest laundry completely

swimming pool, laundry room, snack vending machines

clothes had been left in the washer in the laundry room

proximity to airport, free shuttle, gated parking lot, and on-site laundry.

the room was excellent and very confort. there was laundry service on our floor.

laundry would be better in first floor

they said they have laundry facilities but it just takes all your money and doesn't work

concierge , took 20 minutes to check in, who was not experienced , also given a room near the laundry where the

hot breakfast was wonderful and i loved the gym

no laundry facilities. solid food.

laundry facility one lady at front desk wasn t friendly but all others were very friendly and

have enough towels for the pool area and had to wait for them to given us towels to take a

the indoor pool and the movie theater being right next door.

restaurant bar attendant lela was unprofessional and lacking in customer service sjills

great to have an onsite laundry which was very well maintained and not expensive

laundromat did not have adequate signage about cost and use of laundry

easy walk to beale st and self service laundry facilities.

breakfast was just sausage and scamballed egg, good guest laundry but reception repeatedly had no quarters which

small shop self use laundry facilities

good laundry

on site laundry and ice

it was close to every thing n it was a smoking room

the pool was not open. no water.

the pool was a nice place to cool down and relax

loved the hotel and the location but what really helped was that the hotel had laundry facilities and i was in

also liked having laundry facility

staff cleanliness laundry to wash clothing

beds were comfty. room service was great.

pool was crowded

having a laundry room on the same floor

guest laundry very affordable and helpful

kept up, messy, the way to the stairs was back through all their offices and laundry room

laundry facilities

street but you can t access them there and the other set ends in their back area of offices and laundry)

small room, no available pen and paper or dirty laundry bag and i needed both

times there was dirty laundry in the halls

no guest laundry

i wish the bar area was open later.

convenient to all downtown and beale street. modern comfortable rooms, nice bar area.

i ordered room service twice and food arrived quickly, hot and very high quality, impressive

like the location and the opportunity to get an early check in & receive additional keys was definitely a

i ordered room service and the food was timely and the staff very considerate

room service

asked for an early check in and were told it wouldn t be an issue

they did not have laundry bags

bed and pillows very comfortable. self serve guest laundry was very handy.

i was surprised to see full laundry service and room service which you don't always see at hotels these days

homeless around and no laundry facilities but hotel does offer shuttle to take you to

garbage left by elevators, bags of dirty laundry left and it was past 6pm

they may want to figure out a new way of doing laundry or order enough linens to go around

we didn't receive room service the whole time there. housekeeping never came to clean our room.

breakfast was very good.

clean, comfortable, nice pool and bar area

bar area was nice and breakfast was good but a little pricey for what was offered

* there are laundry facilities on the rooftop (you ll need coins to use them), which is really useful if you

queen studio room has kitchen, guest laundry and roof for relaxing at night

i love the roof top bar and the fact that there is a starbucks inside the facility

location, staff is friendly and helpful, room was clean and nice, good breakfast area

rooftop bar was not open on the sunday we were there

courteous, nice, attentive employees and the free laundry facilities :)

spinach salad in the bar - and enjoyed the free refills of coffee

nice front desk and bar personel and location

kids were in the hot tub splashing like a pool and the fire pit didn t work

they desperately need to upgrade guest laundry facilities.

the microwave was in laundry room area

there are guest laundry machines available (it was free)

i didn't have a trash can in the room nor laundry bag

just wished the in hotel bar had better food and cocktail options!

the laundry room smelled of stale urine, cannot recommend and would never stay

breakfast no laundry service could not do laundry there had to go to a laundromat the place was dirty bedspread

called down to the front desk, i had asked for a blanket and was told the laundry was closed

wifi, microwave didn t work, toilet seat was broken, sink did not drain properly, everywhere was

it had wifi

i was really thankful for the free laundry, and the room really felt like a comfortable apartment

loved the complimentary laundry and

modern clean big room great gym + pool nice breakfast provided no charge for laundry facilities

free laundry

the pool isn t heated

free laundry facilities were a bonus

laundry facilities need some attention

(traveling with teens) good breakfast and free guest laundry facilities; lobby offered coffee

the breakfast and gym was great

the breakfast was just ok. everything else was great and i enjoyed the stay.

the hotel was very clean, and pet friendly. the breakfast looked great for hotel breakfast.

location was great, continental breakfast was great and lots of selections , it s gate controlled so cars

the gym was closed and filled with old junk and equipment

in bathroom i wiped it and i was removed easily need to clean under and behind all tables and on kitchen

picked this hotel because they said (online & when i called to confirm) that they had an ev charge

don't have laundry

in the bathroom and a shelf and then some extra storage above the hanging rack , bed comfy ,the pet area was

made sure all equipment works in gym

we arrived very late with kids front desk was very accommodating!

very standard, comfy, & pet friendly. nice breakfast & super friendly staff!

and having a laundry room was a plus

the in and outdoor pools, jacuzzi, gym and laundry were terrific amenities--clean, well kept, convenient,

no soap available in the laundry

elevator was not working correctly and you had to go through the laundry room where staff job the hot tub had

the pool is decent and they have good laundry facilities

it also has a laundry room facility for hotel guests to use

spacious room, comfortable bed, breakfast included( basic though) and laundry facilities

staff and common facilities very good. gym, laundry and complementary breakfast were good.

room was next to the laundry and people were doing laundry late at night

didn't like that we could t do our laundry

no laundry, no housekeepers

night noise from the breakfast area and the pool area as there was no one to enforce any kind of quiet time

room was clean, though a bit small. breakfast was good and kept filled and the area kept clean.

great price. friendly staff. good breakfast. well lit parking lot.

had to ask for room service 2 times

there was no bag for laundry in our room, and we could not get one after lots of trying!

interesting building with great history parking plentiful helpful staff comfy bed great having laundry room

the laundry room soap vending machine was empty and the front desk didn t have any

have signs inside the elevator about where to find the lobby, the lounge, the listening room, the fitness center

was all brick and pretty quiet, even though they had a bar with some nightlife

they have a guest laundry which was convenient

needs a laundry area as the local area laundry is about 200 meters away is full of drug dealers and

location of laundry room was really good for me because my room was right next to it

i was able to do some laundry and could get washing powder and change from the staff

laundry room available close to my room! friendly helpful employees!

great prices there but kind of dim but to be expected with a more bar setting

loved the parking situation

& helpful people, spotlessly clean, lovely breakfast, spacious comfortable room, lovely location

breakfast is provided by paulettes wonderful restaurant

breakfast included with the room was amazing

breakfast was awful. the room was non smoking but 100% smelled of smoke.

arrival i was informed that i did not want a smoking room, to which there were only smoking rooms available

booked a king smoking room for 2 nights and my total was 210

into the building i almost lost my shoes the floor was so sticky, i booked a smoking room and when i got there

marijuana smoking 24/7 and not me

a little more softener in the laundry would be nice as well

nothing it was great. we could have used 2 chairs in the laundry room

excellent location, friendly staff, laundry facilities, good breakfast, very good value

i wish the room was provide with bigger bags for laundry and for trash to sit outside the door

everything, staff went above and beyond and helped us with laundry as washer was out of order.

they tried to compensate by giving us passes to a local gym with a pool

too far from downtown, poor food. poor room service .

the pool, whirlpool, and gym are all great

and we got no sleep because the underage younger kids that stayed in the room across from us were loud all

i hated the bar closed early,i didn't make it down to the bar til 10 pm and it closed a little after

free laundry facilities are an added bonus

having complementary laundry facilities was very convenient

location, breakfast, laundry services

laundry was free to use

there is free laundry and the breakfast was outstanding

security was present...i saw him/ her in the parking lot patring many times...

any extra towels when i requested them the next morning, used the ones we had in the room for the pool the

bed was to firm. must ve been prom night kids were very loud and in the hallway

enjoyed the pool

could have been a microwave in the room; an indoor pool would be nice

no laundry detergent available at front desk. 3rd day towel service but default.

arrival i was treated very politely giving directions to the gym the pool the ice machine in the laundry room

they were helpful in letting me do my laundry, and my kids were able to swim while i got some much needed rest

laundry was out of order and the refrigerator would freeze my food and drinks despite being set

laundry facility was currently out of order

- awful breakfast - no laundry service available

t work and the tv didn t have anything but cooking and shopping channels , and they offered laundry soap to

was a bit dated, carpet was a bit dirty and sticky. no laundry room.

the shower head has what looks like pink mold growing on it and the laundry bag was all wrinkled, it looked

parking

i didn t like they didn t have a coin machine in the laundry department.

also that the facility did have a coin laundry (one washer & one dryer) for hotel

the guest laundry facilities were not working

awful lot of unattended kids in the pool

-pool closes at 8pm so since we were doing other things during the day we never got to swim

pillows twice before placing them on beds, & please keep change for the laundry

staff was very polite, i appreciated the onsite laundry room.

there was one in the kitchen area, but it was busy at times

wish they had an inside pool

great gym and pool area

did not eat breakfast. location was fine.

put they breakfast away earlier than posted.

breakfast wasn't very good

breakfast

it was clean were they did breakfast

the staff is amazing!!!! the rooms are exceptionally clean and the open bar was a plus!

fountains, planting of seating and tables, restaurant and bar and very nice work out room & pool

went to go to pool for adult swim after 9 pm and it was still full of kids

closed amenities (pool/spa) due to covid.

the pool was not open

i do wish the laundry service was working at the location i was at

there is no gym there and the laundry does not work there

great fitness center and reasonable laundry facility rates

laundry room were dirty place was smelly in our shower had

clean up laundry room

the fa utility was very clean and the room was spacious. they also had guest laundry available.

washer in laundry center is broke

the hot tub and laundry facilities where out of order

room and inside pool

wifi only worked in certain areas of the room

they work to accommodate me and my handicapped requests and special parking for my motorcycle

dirty floors, dirty walls, ripped up pool chairs, trash in the halls, old food in the room's frig

also, there was trash, beer and liquor bottles in the parking lot

nice and clean rooms!! free breakfast & wifi.... very discreet area!!!

car got stolen from the parking lot

it was in a sketchy area. breakfast was coffee and a packet of oreos!!

continental breakfast was disappointing.

also the continental breakfast was a bit disappointed

yes false advertisement on serving confidential breakfast

did not have continental breakfast

needs updating it has mould in the ceiling, tv wasn t working properly,washing machine in the laundry wasn

customer service, rooms, laundry

pool wasn't open, no coffee in room, no breakfast and they had laundry but no change machine

not very knowledgeable about the facilities they offered such as laundry

bused laundry place there clothes didn't spin out so i had to wring out best i could and took long time

the laundry facilities were broken, no breakfast because it was under construction and the hotel

not have breakfast

breakfast was not served during our stay

no breakfast only waffles! main elevator broken

maybe i was late but, i didn't have free breakfast at the hotel

size of the room was more than i expected, the staff was friendly enough and the pool being open as late as it

the wifi was very chippy didn t work most times we were kicked off so i didnt use the wifi as i would

the non smoking rooms look way better than the smoking rooms

non smoking room smelled like old smoke

wifi didn?t work

fenced parking and good location.

the wifi was so bad we could not connect, there were no vending machines on the property, there was a

nice clean cool nice pool great staff

parking lot was being paved

poor wifi, rates go up and down, no netflix on tv, no room phone

laundry- all the dryers were broke

laundry facility was available with multiple machines

i like that they have a small kitchen in the room and laundry area

i love that it had a kitchen

we moved to the handicap accessible room on the first floor because it was pet-friendly, unlike our former room

laundry machines took money and didn't return

wish the laundry room was operational and soda machine fixed

the onsite laundry facility was out of order

no breakfast and no ashtray in a smoking room

wifi signal not strong and double beds room are cheaper than king size room ud83dude1c

i don't know if it was the laundry across the hall or what

i was also able to do my laundry in a very large, multiple machine laundry room

location in east memphis with easy access to all of memphis grocery store right near by, full kitchen in the

wifi not dependable.

wifi could be better it sucks and the cable channels could be upgraded with a greater selection of

laundry facilities supposedly broken, place smelled like a weed factory the first couple days, the

drawer was broken in kitchenette

there is not truck (18) wheeler parking space

it barely makes the grade,of a 1 star hotel, it was awful trash in all the parking species

learn about pet fee until we checked in and toilet ran all night

very nasty asked for extra bedding because the sheets&covers was nasty they didn t have any laundry done

was operational, assistance required (beating up/on machine to release stuck quarters) to get laundry started

laundry was cheap to use, and had big machines

the need a certain number of rooms that are available for pets only, so that those of us that don t have pets

even tho we had a kitchen in our room, there were no cups, dishes, silverware

were no alcohol beverages, the laundry equipment were out of order, the pool wasn't open, the desk clerks were

the guest laundry room was a mess

nice, big outdoor pool

food in fridge from previous guest swimming pool had geese and geese droppings in water

manager used handicap parking

typical breakfast, staff was polite and helpful

breakfast was great, good options and good coffee

also has a decent breakfast

nicely updated. clean and comfortable. fantastic breakfast. good location.

gym was well equipped and just as clean and immaculate as the rooms

nice free laundry facilities

free laundry center

fact you have to take your dirty or used laundry to the front desk in order to get clean laundry

the laundry area was dirty and only 2 of 4 washers and dryer s were working ud83dude22

perfection for a late night crash, full kitchen was a plusud83eudef6ud83cudffb

parking lot could be better.

booked this hotwl because it was pet friendly

could not connect to the wifi at times.

the pool and court yard was beautiful

us pay a cash deposit due to having a pet and was not prepared for that

i liked the location and the lighted parking, and the helpful staff.

soccer tournament was going on so kids were just allowed to run free and take over the place

wifi is horrible!!

the location was okay but the grounds are unkept full of litter and parking space paint is failed

also…kids soccer being loud very late at night

we finished playing and arrived back to the hotel after the laundry room closed

laundry faciity

clean room and had guest laundry facilities was a bonus.

the breakfast was awful.

it had the classic motel layout with doors that go right out on to the parking lot and we could hear every car

was too loud , we were next to the laundry room, doors being slammed , tub had rust in it, towels had a

the staff at front desk was unfriendly but the laundry lady went out of her way to welcome us

the spa tub

the hotel wasn t as difficult as others described, and there was plenty of parking

there was kids running around the halls and parking lot at 1&2am in the morning

details taken care of, all inclusive , parking and breakfast and good gym and

attractive decor, great room size, very good bed, good breakfast, attractive common space, friendly to our

clean room and breakfast area, great complimentary breakfast, well kept swimming pool, plenty of parking, friendly

was rude, not all, a few front desk and the kitchen, were billed a pet fee after the fact, reservation never

parking stayed full. breakfast options limited.

in the hallway and in the room, a/c had no knob to control temp, ice from machine tasted like laundry detergent

breakfast

being woken up at 4 that morning with all the banging and slamming doors on the other side of the kitchen wall

only complaint is the whole hotel smelled like smoke and the pool wasn't as clean as it could have been

better breakfast real orange juice

pool was closed.

very clean. close to doctor s office. breakfast excellent. safe area

pool is temp regulated which is nice

gym was 3 machines in a tiny room, pool was very small

breakfast meats. selections of teas. not pet friendly.

breakfast was pretty good as well

breakfast was mediocre

everything was amazing, the only thing that was disappointing was breakfast.

the breakfast was great every morning and they have the friendliest staff

the breakfast was just okay could hv been slightly better.