in the bedroom and there was no iron or pressing facilities available, unless you went for a full laundry service

out door swimming pool not heated ! :-) .

structure for family, incredible staff we loved the eggs hidden on the room for the kids for easter

hotel was generally quite dated and wifi was intermittent

a block away from the beach, nice swimming pools, great breakfast, cozy and spacious bedroom, clean

as a result we were eating bar food for my birthay dinner as most of the restaurants were closed on monday or

here was very reasonable, however there were not really any reasonable price options for food (room service was

breakfast buffet at bela vita is good too, the outside sun seating is great

wished the pools, spa, gym, and cafe bica (the coffee/ice cream shop) had extended opening hours

the wifi service was very slow

laundry could be efficient using the hanging we do not change towels / only do the bed every 3 days

coffee at breakfast would have been welcome and appropriate given the luxurious feel of the resort

the rooms are spacious

also the gym is very good, although again slightly dated but has all essential equipment and space to work

i could see it under the bar stand, and the bed and i am allergic, so it was not my favorite thing

which is the floor below the lobby, where the breakfast room, the bar, the indoor pool and the gym are located

rating - great hotel, fabulous location and definitively good holiday choice for a family with kids under 12

nice and spacious rooms, some with mini-kitchen

additionally, there are numerous options for breakfast including a spacious balcony room with an incredible

small bar for this size of hotel

iron to borrow from reception, the only way to get anything ironed is to put a request in to the laundry team

maybe just that the bar closed at 12

children's pool area in a separate place with games room was great for kids

cider only available at the pool bar

pool temp fine on days where there was enough sun

kids club could be better and maybe the laundry service

everything was excellent! very recommend for stay with kids

pool and place

beautifully decorated rooms with great green surroundings of the golf course and even some distant sea views,

quality of room service food good

for our wedding clothes but were informed they did not have irons and we would have to use the laundry service

and bars in the old town/new town also, there isn t an iron in the hotel, they offer their own laundry service

rooms, when we asked could we get one in our room we were told we would have to purchase some laundry service

you don't get an iron for your clothes instead you have to send me off for laundry

room service was late and did not replace used water bottles, nescafe, etc

the room was very spacious and close to the swimming pools... the kids loved it.

- hotel services did not run to schedules provided -dark decor - dull, hides dirt - poor gym - spa not well

a vegetable peeler for cooking in the kitchen would've been useful, but otherwise we had everything we needed

was really uncomfortable mattress was sunken really uncomfortable sleep did experience some drunk golfers on

variety in breakfast, spacious rooms, helpful staff, good gym

broken steam room) no menu during breakfast

restaurant near the pool is closed for dinner and it closes really early at 18h00

only a small shower access to spa is 20 euros each time

ffet was good but not great for a 5 stars) only two restaurants to choose from, one

pools were closed in the gym the pool was not opened

these are not restocked by room service, you have to pay for the coffee pods - i think this is an area for

spa/gym facilities were small/limited and expensive to get a massage 100+ and as such we didn t

think it's likely that the room i was in had the worst view and wifi signal in the hotel

they have some water damage from storm in gym

the wifi kept disconnecting in certain areas of the hotel.

we traveled with kids and the hotel has many things to entertain them (swings, kids pool and activities)

is grocery store very close to the vila, so you can cook something in your room cause there is a kitchen

the kids entertainers really went the extra mile.

the position is perfect for a family with small kids, far from busy touristical areas

the pool was great and also equipped for kids

did not want to send out to the laundry daily for basic ironing

pool was cold. gym needs a big upgrade and lots more room

the seagulls that have taken up residence around the pool.

the horrible photos in the restaurant and bar area

clean and tidy, the staff were excellent. it was adults only hotel so very relaxing

board and iron in the suite was bothersome as it forced us to pay quite high prices to have the laundry service

no onsite shop or laundry

was no washing machine in our apartment and the laundry service was not available in the

if you wanted to get anything ironed had to send to laundry and pay for same

were hiccups in room service that became quite the inconvenience

property loved the beach and private grassy pool area

if you are order room service the same high food standard is present

the spa staff were insufficient - could not show us the

property and facilities too small for them and disrupted pool side relaxing and dinner at 2 michelin star

beautiful outlook and grounds that lead straight down to beach with amazing pool area

the money that is paid for a round of golf, i would expect to play as a pair and not keep getting doubled up

food as the local town is a taxi ride away and it s nice to cooks something lunch time for the kids

distribution, rooms and private pool was amazing

-excellent-spotless cleaned regularly fantastic club house location -stunning views from bar excellent breakfast

nice pool, sports center

everything except the heated pool was very small

small heated pool

the beautiful pool area was another highlight, and we really appreciated how easy it was to order something

we particularly loved the direct access to the beach, as well as the charming air bar and restaurant with its

we greatly enjoyed the 250sqm apartment, the private pool, the hotel swimming pool, the restaurants - and a

market kitchen doesn t open until thursdays

price room in basement kids unfriendly

rooms excellent facilities gym spar excellent

there were a los of families with kids playing all around the pool area.

the wet facilities in the spa are good as is the gym & activities like hiit & pilates

we had a villa close to the small pool which is nice and quiet

the new bar man was great, very attentive and incite ful

the pools and landscape gardens are beautifully maintained and the wellness and spa area very relaxing

the kitchen had all basic appliances and cookware so we managed to cook our own meals

great spa services, breakfast, location

not provide an iron at all within the hotel and only do a laundry service which only operates on monday to friday

relaxed atmosphere, friendly staff. indoor pool. good parking.

wifi unstable

the piano bar provided great entertainment

were really good especially at the pool bar with my two year old granddaughter

to spa was great great bar across the road free shuttle bus to town is ideal rooms were modern and comfy showers

the food was amazing too especially travelling with kids

very good for kids - the club they had running was interesting and hotel hosted poolside games for adults also

the welcome bag for our pet was just fabulous and made us feel that our dog was genuinely welcome at the hotel

easy parking

an item of my belongings was taken by a cleaner and sent to laundry without asking

and relax i suggest to go to the indoor pool immediately after lunch as later in the afternoon kids start to

but we've never been turned down when booking 2-3 hours in advance wifi is quite good, but the speed will not

alone so it's not a big deal, but this hotel would be totally unsuitable for our family with kids/teens or for

clean rooms, nice pool area, free of charge baby seat for the car, direct beach access, kids friendly

pool and jacuzzi open 8-20

adults only

quiet hotel, near albufeira (you should have car), great parking area, good breakfast.

the breakfast cooked freshly to order, the restaurant and the bar facility provide lots of choices and different

very clean , wonderful breakfast

the staff was very accommodating and the pool and facilities are great!

the buffet breakfast had lots of choice and all the staff were super friendly

can it s a steep climb from the town but there s plenty taxis to bring you up the hill , the pool is the

patchy wifi

outside pool area is really well kept and we loved the honesty bar

the hotel had a bar which was handy to order drinks

wifi is not available in the rooms....

there is no wifi in the rooms, just in a lobby

wifi only works in the lobby

is a parking really close to the hotel, so you don't have to look for a park

the floors were filthy. very tired looking. decor needs update . very 1980s. no laundry

pool area, breakfast and facilities were all delightful

we would definitely come back here and maybe make use spa facilities next time, especially if there was a

treadmill, rowing & cross trainer were ancient and only just working, so gym was disappointing

great buffet style breakfast with lot's of variety to cater for everyone's need's and taste's stayed in one of

the bathtub was dirty and the laundry of the bed had some holes

location, exceptionally clean and good breakfast

the roof top pool was perfect for a dip and to sunbathe

very good wifi as

nice pool on the rooftop and wifi is strong enough to make video calls

( it was mentioned in the fine print but i missed it so i wasn t aware ) there is no laundry service or

a washing machine or laundry facility on the property would be a great addition

location felt a little dodgy but the hotel has a lot of parking spaces so we could easily travel with our car

the kids loved it and all the staff were so friendly

secure parking

i had laundry done which k was told would be 48 hours and it took 5 days - very disappointing

if you decide to use the laundry service, make sure you fill the form or they will not take your clothes

they were kind to get my much needed laundry back to me the next day

hotel however at least two breakfast there was the same family with two sons who were clearly not adults

no room service, no free water, staff barely speaks english, dinner average, room had a broken shower

the wasnt an iron in the room bit there was a laundry room with all the facilities for guests to use

they offer laundry facilities on the third floor which i appreciated

great addition of a laundry room on our floor - quick access to an iron and washing machine which was perfect

room, laundry services are great, location is right on the central street of old town and 2 minutes from

i was even able to do my washing before i went home in the free laundry facilities

needs a few basic supplies for kitchen i.e dishwasher and laundry tablets

they did not provide laundry detergent, which we didnt realize, so we had to find transportation to drive us

com said we had laundry possibilities, unfortunately this was not the case

but you need to get your own coffee filters, laundry soap, etc)

we had an appartment near the restaurant, which was good for the wifi connection but not so good for the noise

laundry service

the only thing missing is a pool!

roof top bar has fantastic views

no pool , only hot tub .

there is no pool and there was no balcony in my room

traveled with our dog, so we booked this hotel as it was listed as pet friendly

pool + kids club + location

the staff are so welcoming , from ricardo at the entrance , reception , ronaldo who manages the bar , the lovely

only thing that could have been better was the wifi - probably because of the size of the hotel, we found it a

s not a pet friendly hotel despite we paid a daily fee for bringing our dog

didn't like the price of laundry through the hotel; however, we just went down the street and did it ourselves

an iron in the room would have been great rather than charging for laundry staff to iron for us!

no irons available, hotel only offers a laundry service.

provide body lotion, hair conditioner, an iron to borrow (vila gale makes you use their paid for laundry facilities

we did ask at reception but were told they only had a laundry service, which we didn t want

they also didn t have enough pool towels when we requested it, nor laundry service available for those

also, the website says the hotel has a laundry service

it also does not have all of the services it claims to have (eg, they have no laundry service)

the breakfast could be better

the spa services were nice

room at the reception for free luggage storage, free wifi, very good breakfast, swimming pool in the garden

location, cleanliness, staff, pool, breakfast, parking. basically everything

bar and with music some nights

the kindness of the staff of the hotel, the room was very nice, clean and comfortable, the breakfast was very

the breakfast was ok, it can be improved

great property, great location, great staff. kids club was brilliant.

the bar is quite expensive compared to the rest of albufeira

perfect for family stay with kids

staff gym

were multiple facilities we had never had in other 4 starts hotels: swimming pools (plural), spa, gym, squash,

laundry service is sub optimal (brand new polo shirt spoiled) the hotel is well located, and clean

to centre carvoeiro, room size, free parking, pool area and breakfast were all great

swimming pool was not open yet which was a big disappointment to the kids

great pool

wifi was good quality and there was plenty of parking available

also, helped us get some laundry done

staff, a lovely pool and huge bed

wifi in the rooms (but free in the reception area) none of the delicious local specialities on the

hotel, orange groves everywhere, lovely pool and pool area

wifi didn't work as it should have. couldn't use phone. it seemed to block it.

only recommendation would be to add a laundry in the building for guests who stay for longer times otherwise

no kleenex boxes no face cloths no dish cloths no laundry service

laundry facilities would have made the place better.

rooms spacious in apartment kids loved the kid club and tanya she was lovely with the children

park close by is very good with loads of space for kids to run around and great kids playground

the hotel is steps to the water, walking trails, dozens and dozens of restaurants, shopping, laundry etc

wifi only available in lounge area.

breakfast was great and the beds were huge and comfy

some of its 54 rooms face the beach and ocean and others overlook the swimming pool

the pool area was well kept and sunloungers were very comfortable, however this area was barely used whilst i

laundry machine as well for an extra fee

chose that hotel because it was promised to have gym/fitness center, but there were only one broken machine and

there is a bar next to the pool which was shockingly cheap in price for a hotel pool bar

it s on a steep hill but you can get assistance by golf style buggy

smelt like absolute arse staff member rodrigo dropped us from the main reception to our room in a golf buggy

clean laundry every day

the reception was helpful when asking about the laundry (5 )

strong smelling laundry cleaners - please stop using such strong smelling soaps

someone brought me towels but claimed her shift had ended so she s not collected the dirty laundry someone

self service laundry on each floor

there was a washing machine but there was no place to hang the laundry

the large rooms, insuite laundry and kitchens make it especially handy for those with young children

the pool is amazing and the apartment we had was large, with two bedrooms and a nice kitchen

no paper towels and napkins in the kitchen. washer and dryer are extremely difficult to operate.

wifi could have been better - the toiletries provided by the hotel were sometimes only half full -

i used the laundry once but had to pay double the price shown on the laundry list because the computer said so

plenty of parking

the chorine in kids pool is too heavy for my eyes, but it could only be mine.

swimming pool was huge and with great common areas

superb location, staff and facilities. perfect for family trip with kids.

laundry facilities were easy to use, and the staff were

t realise we could ve done laundry as it wasn t mentioned

laundry facility could do with some extra machines but they worked well

there was also a laundry room available to use for a small fee which came in handy

we also made use of the laundry facilities throughout and it was easy to use

from airport, breakfast was good enough for the money as included in price plus nice big pool (cold at times

very nice staff, great breakfast

staff at the pool bar were not the happiest and the selection of food and drinks was a bare minimum and some

breakfast was excellent and the bar area was brilliant

hotel and the staff are absolutely fantastic i couldn t be happier, from the room to the bar and the pool

location and good facilities for parking and cycles

excellent, very friendly staff. nice location with beautiful view. large parking area.

loved the pool and the views of the castle

view to the city, free parking, renovated bathroom, clean and comfortable beds; staff was very responsive to

wifi good

of toiletries and a starter kit of washing up liquid and dish washer tablets, perhaps a couple of laundry

villa was fantastic, very large and spacious, and well equipped

our two kids (and their parents

towsrds families, but the scales of things (especially bathrooms) isn't friendly to small kids - room service

the room was spotless, spacious, and very comfortable, with lovely decor and all the amenities we needed

the breakfast is great and the dinner was good too

it was perfectly situated to visit the town and no need to drive further than their parking lot

nice breakfast selection, great stay overall

welcoming couple, lovely breakfast and fantastic location

everything! location, comfort, cleanliness and the very friendly staff. also great breakfast.

style , room service quality and cost

breakfast is awesome, the view from the room was absolutely wonderful

it d be nice to have a guide in the room for room service and restaurant menus

buffet breakfast, comfy beds,lovely sea and pool views,nice balcony and helpful reception

stating adults only, there were children staying there, although we only saw them at breakfast

allowed to book with a child and was only for adults

from reception staff to bar staff

we booked a last minute honeymoon and the hotel was amazing , adults only too which was perfection

it just spoils the atmosphere of a boutique adults only resort

hotel bar other than pool bar which shuts early evening, is in a loud location which attracts english

the qr code for the guest information would not load so we couldn t find details of the guest laundry

laundry on site (2 washers, 2 dryers) & very easy to use

the laundry room is excellent & very clean

had to share swiming pool

the wifi and the tap water.

there had been washing detergent for the washing machine-i had to go out and buy some to do laundry

open the door and jump in the pool was the best, also we use the gym for free and was small but super complete

lovely bar and restaurant kind and friendly

pool is clean and area is amazing

apartment was so clean and new the facilities were first class and the golf courses were in fantastic condition

clean, self catering facilities, nice bar area, value for money, small library and snack machine, laundry

would have been nice to have an iron in the room - had to go to the laundry room downstairs to iron clothes but

no iron you have to go to main laundry room daily to use one

better days very worn and tatty facilities in room; no iron in room but available in basement laundry room along

laundry room downstairs with iron etc

kind o place you can spend a week in, and cook and laundry for yourself if you need

we also had free use of health club with a gym, indoor pool, hot tub and sauna

noisy by the pool, kids screaming and playing, diving and disturbing other guests

kids club was great

we weren't informed about the wifi and only realised on the last day that we even had it

would of liked laundry facilities and my bath tub was peeling off inside.

wifi was just not working in any of the rooms

the morning breakfast is good, with a wide selection

the sink was literally on top of the toilet, but the view of the pool was nice

breakfast was amazing, with healthy options.

friend staying with us, who was checking out earlier, was incorrectly told she had an outstanding laundry charge

we used to have lunch with amazing views at the beach bar restaurant for an additional charge, but the views

lack of adult cereal at breakfast, pool bar staff were unprofessional on several occasions

inside pool could only be used when paid for the spa. a shame but understandable.

you can always grab them from the bar on your way up but not great when you're getting ready

big parking place, near to the sea, had spacious balcony, but it was too cold to use it.

kitchen with full equipments, big room, great terrace with view on the sea

some things miss in kitchen otherwise hotel best

if you need to stay 2 weeks will be quite difficult with kids

2) the pool and pool bar was fantastic too

laundry service available, only laundry room with two not very clean machines kids club was eur 10

everything on site including food shop, laundry facilities

drinking late night parties waking children up my wife was sexually harressed on her way to the laundry room

the laundry service was a little disappointing

information on kids club not just activities that were ongoing

the swimming pool is very nice and they have some good covid protocols

drink prices at the bar more than fair

bar restaurant staff were very friendly and could not do enough for you

comfortable, friendly staff, food good, parking, pool, cleanliness and access other eating facilities

mosquitoes! wifi dropped in the room.

we liked the green initiative to minimise laundry etc

pool was lovely to still at however still to cold to us

the bar staff we're exceptional,the receptionist was also very helpful

extremely friendly staff, delicious breakfast, good location.

secure car parking, very helpful staff, good location, excellent breakfast

when we asked the receptionist said we could only use their laundry service and she could not even provide a

dimmed for evening dinner i would rate this resort as exceptional if there were coin operated laundry facilities

which was what we wanted, but within walking distance of an excellent beach and brilliant beach bar (club nau

great pool and gym located in a quiet location but quite accessible to ferragudo, lagos and neighbouring

pool bar was really nice

it was spacious, bright, clean and the kitchen had everything we needed to prepare breakfast

great location near the beach. good parking options.

did say on the site there was a pool bar but it wasn't set up

some things like breakfast and a bar were not offered, but that was no big deal for us

breakfast was fine with limited dishes but enough for a breakfast

wifi service wasn't the greatest in the room

outdoor spa pool would be nice if

breakfast was very various, everything what you want to eat you can find

bar service was slow at times but i put that down to it being 2-weeks away from the end of season

the staff, room, breakfast, lunch, dinner, pool were all exceptional

hotel is very clean and offers two swimming pools for adults and one tiny for kids (which is strangely colder

2 pools outside, 1 pool and jacuzzi inside, 2 saunas, gym

had a junior suite, so i had somewhere to sit and watch tv, a kitchen (ish) and somewhere to sit and eat, as

free wifi everywhere

local kids from the area also in the pool, using the outdoor lounges and jetty jumping

appeared to have concentrated their late season bookings in the one area that also had the resort laundry and

the indoor laundry and small shop were useful, and there is also a playroom suitable for under 10s which my 2

we were only staying 2 nights, so we didn't investigate how you would do laundry if you were staying for a week

the establishment has 3 pools, supermarket, laundry, very close to ferragudo, easy parking

great pool area and laundry

the kids playground seemed a little dated and unloved.

lovely breakfast. brilliant staff for bar and house keeping

pool area and gym a little dated

all the facilities were really good - pools, table tennis, tennis, play park, kids play room just so much to

the wifi was perfect