also, helped us get some laundry done

staff, a lovely pool and huge bed

wifi only available in public rooms not in bedrooms.

wifi didn't work as it should have. couldn't use phone. it seemed to block it.

wifi strength in the rooms could be improved. an extra pillow would be nice too.

luxerous and comfortable appartement everything available to have a wonderful stay tennis and gym for free

was perfect for 4 adults sharing the accommodation, with 2 double bedrooms and two bathrooms, the kitchen was

pool very quiet at night nice view shuttle service on the resort premises gym bar & restaurant parking underground

a shuttle service is available, but not always - after a game of tennis with my two kids (8 and 10) in the

food as the local town is a taxi ride away and it s nice to cooks something lunch time for the kids

only thing was in the room the wifi could be a bit slow but everywhere else it worked fine

from the reception to the breakfast, the restaurants, the towel hub, maintenance and cleaning personnel, every

i really enjoyed everything. hotel, swimming pool, meals and location. will be back for sure.

a small thing, but it said mini bar included when i booked but i certainly didn't find it, only 4 small bottles

the gym and the facilities were also excellent so we thoroughly enjoyed our stay, a real sense of

kids club could be better and maybe the laundry service

wifi connection.

pool and place

poor wifi connection and outdoor areas could be cleaner.

had an experience while our son and our friends daughters, were playing in the kids pool (the one with the pirate

pool side bar food was ok but a bit over priced .

the bar and dining staff were amazing as well

they have some water damage from storm in gym

spent several days just chilling around the pool, both adults and kids enjoyed it

they were large and spacious

and bars in the old town/new town also, there isn t an iron in the hotel, they offer their own laundry service

rooms, when we asked could we get one in our room we were told we would have to purchase some laundry service

you don't get an iron for your clothes instead you have to send me off for laundry

for our wedding clothes but were informed they did not have irons and we would have to use the laundry service

didn t use the spa as it closed at 18:30 so would have enjoyed it if open until a bit later

very good breakfast

pools were closed in the gym the pool was not opened

apart from breakfast, the food was a bit hit and miss.

nice staff nice swimming pool comfortable bed spacious junior suite spacious gym open 24/7

breakfast was terrible

parking could be larger

i arrived after midnight and the bar closed at 1am which i thought was a bit early.

good location lovely choices for breakfast

rooms have a kitchenette. location good. indoor pool.

wifi was poor, the signage s around the hotel were not very clear of where to go, some of the

selection for breakfast

very good breakfast, enjoyed the pool area a lot

the breakfast was a bonus, we could not wish for more options to choose from

free parking location is at the top of a hill but very close to the marine and town

the spa at the sister hotel was fantastic and i wish i had known about it sooner

in the bedroom and there was no iron or pressing facilities available, unless you went for a full laundry service

there were tons of programmings and kids club too but we mostly just enjoyed the indoor and outdoor pool or

kids club was very

hotel was generally quite dated and wifi was intermittent

amazing buffet, lovely helpful staff and nice pool. great kids club and evening mini disco.

the bathtub was dirty and the laundry of the bed had some holes

-wifi in rooms & deck would make this a 4 star property -not a problem for us, however, guests need

thought the young lady was looking after the food at breakfast time was very rude most mornings when asking for

location, just a step away from everything, restaurants, beach, travel agencies, shops, bar street, but far

not much to complain but maybe they can have a kids pool

did not want to send out to the laundry daily for basic ironing

everything, pool was amazing, really quiet. staff were really helpful and friendly.

could have come out a bit more, but can't blame the hotel for that :) the indoor spa area was great for those

the seagulls that have taken up residence around the pool.

there was free parking in front of the hotel, but sometimes during the day when it was busy at the other shops

entertainment for kids very good

was a lovely clean ,well set out hotel great spa ,fantastic breakfast , friendly staff comfortable rooms , free

they also have a shuttle bus, good and large variety in breakfast, also have the swimming pool, gym, sauna and

indoor & outdoor pool, sauna, good wifi, clean rooms and extremely helpful staff.

staff made it very enjoyable lovely pool

we played golf, which was all arranged for us and it was perfect

property loved the beach and private grassy pool area

the amazing panoramic views looking out onto the exquisite gardens, the pool area, and onto the private beach

sea restaurant bar on the water front.

bar and restaurant staff were very good however

remote location. maintenance around pool.

small heated pool

we greatly enjoyed the 250sqm apartment, the private pool, the hotel swimming pool, the restaurants - and a

residence, perfect area to spend some time, good restaurants, well equipped gym, interesting workshops, delicious

notably the gym was great and the trainer thiago was super helpful

it was advertised online as adults only yet there were kids there

so spacious with everything you could need, from coffee machine to robes to rainforest shower to safe

spa relaxation room isn t good

the hotel inside bar staff very nice also

only one thing was the wifi wasn't great, i just used my mobile data, so wasn't a huge deal for me

no wifi in the room. noisy

there is no wifi in the rooms, just in a lobby

the hotel had a bar which was handy to order drinks

parking space was included, the room was spacious

room was very easy located and breakfast room also did not use the pool or bar facilities , the staff were very

only one ev charger working which was

no inside gym although there were outside fitness

breakfast and all meals good separation of pools from adults to kids and families the staff was

gorgeous outdoor pools and an indoor pool

wifi in the rooms and a bit overpriced

the breakfast was delicious especially the fresh fruit.

rooms with nice view, great breakfast and dinner, big free parking, walking distance to sao rafael beach

the breakfast cooked freshly to order, the restaurant and the bar facility provide lots of choices and different

their wifi is not fast enough and always logged out when you stop use it more than 5 minut

and as mentioned adults only

great addition of a laundry room on our floor - quick access to an iron and washing machine which was perfect

the wasnt an iron in the room bit there was a laundry room with all the facilities for guests to use

room, laundry services are great, location is right on the central street of old town and 2 minutes from

the main hotel is spotless and there are free pool and laundry facilities

the hotel has a laundry facility that is included in the stay for free

the floors were filthy. very tired looking. decor needs update . very 1980s. no laundry

oh, and did i mention - there were kids

gym need an upgrade, machines was not functioning good and limited equipments

good selection for breakfast and the dinner is reasonably priced

the breakfast is super good

not provide an iron at all within the hotel and only do a laundry service which only operates on monday to friday

service was very pleasant and room service was also practice

lots of options at breakfast and the complimentary shuttle bus to and from old town was

the staff were super nice and the breakfast was amazing!

the piano bar provided great entertainment

they were kind to get my much needed laundry back to me the next day

if you decide to use the laundry service, make sure you fill the form or they will not take your clothes

i had laundry done which k was told would be 48 hours and it took 5 days - very disappointing

very poor wifi connection in rooms

location, room, breakfast, nice bar area with a great sea view

laundry service

small plunge pool in addition or instead of jacuzzi and the property would beperfect

the rooftop terrace was superb too with a bar and jacuzzi

if you stay up late then this is a great location but if you need sleep or have kids it’s worth it to stay

roof top bar and friendly helpful staff

an item of my belongings was taken by a cleaner and sent to laundry without asking

the singer in the rooftop bar was excellent nice end to an evening

the pool area and the beach were amazing!

i would say it is a hotel more for adults although there were about 5 kids but they were well behaved

wifi is weak in the pool area something need to be

no irons available, hotel only offers a laundry service.

an iron in the room would have been great rather than charging for laundry staff to iron for us!

we did ask at reception but were told they only had a laundry service, which we didn t want

didn't like the price of laundry through the hotel; however, we just went down the street and did it ourselves

iron, though they did have a laundry service

no kleenex boxes no face cloths no dish cloths no laundry service

only recommendation would be to add a laundry in the building for guests who stay for longer times otherwise

laundry facilities would have made the place better.

the advertised spa and wellness centre was a room to have a massage

park close by is very good with loads of space for kids to run around and great kids playground

the bar was difficult to find

was spotless breakfast was excellent

the kindness of the staff of the hotel, the room was very nice, clean and comfortable, the breakfast was very

room service knocked every day, including christmas day which didn't suit after a late night the

bar and with music some nights

clean laundry every day

strong smelling laundry cleaners - please stop using such strong smelling soaps

the reception was helpful when asking about the laundry (5 )

self service laundry on each floor

someone brought me towels but claimed her shift had ended so she s not collected the dirty laundry someone

here was very reasonable, however there were not really any reasonable price options for food (room service was

try sport activities (tennis, volleyball, basketball, badminton, football and golf)

lots of activities for kids , indoor as well outdoor

charge for water at sunloungers (free in gym and at front desk?)

as a result we were eating bar food for my birthay dinner as most of the restaurants were closed on monday or

laundry could be efficient using the hanging we do not change towels / only do the bed every 3 days

on site spa was great, the food also very good

pools out of which 2 with sea water, indoor heated sea water swimming pool for exercises, gym etc

great parking underground for our hired car

good food and helpful staff, amazing breakfast in the mornings

right on the strip lovely pool great room very clean staff very friendly sell priced

paid parking, wifi not available on room.

hotel and the staff are absolutely fantastic i couldn t be happier, from the room to the bar and the pool

the breakfast wasn't great and the side bar was very limited.

very basic, weak air con, bathroom smelt, black hairs on floor, photos show a different story, wifi only in

iron to borrow from reception, the only way to get anything ironed is to put a request in to the laundry team

should be some snacks available closer to the main pool area

wifi connection was terrible. some areas had awkward access

lack of small spoons for tea, coffee and the kids, wifi was a bit poor in our room.

food was excellent with lots of variety plus a safe place for the kids to wander about on their own,plenty of

laundry machine as well for an extra fee

breakfast and dinner, entertainment, beautiful views from rooms. quet in the night

location is perfect between the new and the old town, pedro was particularly helpful and all the bar staff are

couldnt find parking

lovely pool and bar

prefer an iron in the room, however the hotel does have a laundry room with 2 irons to use free of charge

laundry facilities were easy to use, and the staff were

didn t like that there seemed to be consistent issues with the laundry facilities

e corridors, laundry/washing needs more warmth and colour

we also made use of the laundry facilities throughout and it was easy to use

kids activities and proximity to beach/food

lovely location. pools and outside bar was great. good choice at breakfast.

beautiful room with a sea view, good breakfast and good atmosphere

location excellent beach bar and neighbouring bar and restaurant

5h instead 50 min as description but cheap from bus shuttle , internal swimming pool is only kids friendly 1

i used the laundry once but had to pay double the price shown on the laundry list because the computer said so

there's free parking in the

2nd visit, the food is on par with many 5 stars we've stayed at, bar the presentation

wider coverage for wifi

good selection of foods at the restaurant, kids enjoyed the kids club and all the kids activities

loud music from bar across the road in evening time

allowed to book with a child and was only for adults

location was great. hotel nice and new, roof top pool with bar and sea view, rooms were nice.

wifi- sorry to complain but the connection / hotspot kept dropping constantly

we booked a last minute honeymoon and the hotel was amazing , adults only too which was perfection

terrace could have had somewhere for laundry to dry out and a little table to go with the chairs

better days very worn and tatty facilities in room; no iron in room but available in basement laundry room along

would have been nice to have an iron in the room - had to go to the laundry room downstairs to iron clothes but

laundry room downstairs with iron etc

no iron you have to go to main laundry room daily to use one

we had an issue with the wifi, but the staff addressed this straight away and solved the issue for us

very clean, quiet, close to beach. big room free parking.

there was no room service due to covid restrictions, despite it being advertised, and our bed was two single

a bottle of bubbles to our room and this was after a free room upgrade when we checked in, the breakfast was

rooftop bar has an amazing view , we didn't get a chance to use the spa but we will on our next visit

would of liked laundry facilities and my bath tub was peeling off inside.

there were no staff on the bar area so you had to wait or go the reception to ask for assistance

room service and cleanliness and very nice staff. ensuite bathroom very nice.

also its the best hotel wifi j had in years- both room and pool area it was

great swimming pool with bar/ cafe outside. hotel was very clean and nice rooms.

friend staying with us, who was checking out earlier, was incorrectly told she had an outstanding laundry charge

well equipped villa with all kitchen supplies (even a hand blender)

staff, amazing breakfast, possibility for early check-in, warm indoor pool, and wonderful kids club

fantastic kids club

the breakfast was amazing, clean rooms, proper 5 star experience

spacious, free parking.

big parking place, near to the sea, had spacious balcony, but it was too cold to use it.

great sized room and location was perfect with plenty of parking

the balcony, the view and always finding a parking spot

some things miss in kitchen otherwise hotel best

the laundry service was a little disappointing

drinking late night parties waking children up my wife was sexually harressed on her way to the laundry room

laundry service available, only laundry room with two not very clean machines kids club was eur 10

everything on site including food shop, laundry facilities

pool areas were only partially available and lacked in quality/upkeep

breakfast was good. reception was very friendly and helpful. always happy to help.

helpful smiling staff, great breakfast, close to many restaurants, two pools, reception allowed access to their

one which was very clean, not too much chlorine in water, very few people swimming in it - bar and restaurant

staff. pools. bar service. food except for two dinners

one large swimming pool

we liked the green initiative to minimise laundry etc

snacks and drinks at the pool bar

secure car parking, very helpful staff, good location, excellent breakfast

to house cleaners, at reception complementary cookies and flavoured water, to free breakfast and wifi

small pool- peaceful, 11:00 am and just us around the pool

no onsite shop or laundry

if you wanted to get anything ironed had to send to laundry and pay for same

board and iron in the suite was bothersome as it forced us to pay quite high prices to have the laundry service

was no washing machine in our apartment and the laundry service was not available in the

big parking

very nice staff and excellent kitchen

scenery was great, the kids loved the large garden with grass which we enjoyed both during the day and the

great spa services, breakfast, location

poor wifi

villas with kitchen don't come with basic supplies like salt, baking paper.

no wifi in the room. breakfast can have eggs etc added for people who do not eat meat.

the staff in the bar was lovely, as we're the staff at breakfast time

excellent, very friendly staff. nice location with beautiful view. large parking area.

parking is a problem. we had to self park. we walked 600 meters from parking to hotel.

wifi-system sometimes unstable. quite late room cleaning.

great location, very clean, lovely friendly staff, lovely swimming pool

great pool and views

it was spacious, bright, clean and the kitchen had everything we needed to prepare breakfast

however, friends bar is 1 min walk away they do lovely breakfast, friendly and good service

did say on the site there was a pool bar but it wasn't set up

breakfast are enough to go on

the hotel had parking inside the premises

) hotel, mega helpful with decent safe motorbike parking

onsite parking is available

the parking was secure and gated

breakfast was awesome, and the pool and spa were so relaxing

with several fish dishes every night , yes the food was excellent , there was also a snack bar that needed

spa services could be better

breakfast, pool area space

last thing is that we particularly liked that the hotel was adults only, we have nothing against kids but was

hotel gym could have been al little better equipped, but perefectly adequate all the same for fitness

quality food, nice relaxing place to stay with kids, wonderful view.

hotel could be more kids or youth friendly, it was more for older couples, with quiet jazz music in the evening

lovely breakfast. brilliant staff for bar and house keeping

best location with easy parking

were given a two room apartment with living area and kitchen for the three of us

wifi signal was weak

amazing herb garden, coming home to a wonderful dinner most nights, and lounging by the beautiful pool between

restaurant, scenery, staff, wine, pool, rooms, all were lovely

having a fridge in the room perhaps having the pool heated as the water is still cold even when it s 29degrees

the laundry dryer also did not function, though we discovered this late and did not have the

if you didn't have kids you'd probably wonder what was going on

liked the location, the 5* accommodation (especially the spacious balcony overlooking the golf course), the

and she said that we need to complain to management - so,guys, we are complaining sort of :) - kids club we

more golf buggies need to be available, especially late in the evening with children waiting

lots of kids and families, but never felt overwhelming as we traveled as a couple without kids this time

- breakfast facilities are in colonial garden in main building which is way small and just ugly

the resort is beautiful and if u have kids under 12 this is a children's paradise

kitchen with very good quality pans etc -twice a day housekeeping -spacious and well equipped gym -very child

a variety of food, a nice water spa (available to ocean suites visitors), sport facilities (golf, tennis, etc

and mare bar at the beach is a perfect idea to have a drink between the beach day and dinner time

it s a pity to don t profit from the potential of this space

), 5 eur per room service (your spoon felt down, need new

the breakfast room so big and a lot of guests

was a couple who were not wearing swim wear in the steam & sauna room next to the gym that was a little off

staff were super nice, great breakfast and the pool was amazing as well, all respecting social distancing and

wifi was excellent inside the hotel however didn't work so well if at all around the pool area/palm

the beach is a bit of a walk but they provide shuffle buss, also no gym facilities

a gym is the only thing the hotel is missing.

the breakfast was good

bar was good, the air conditioning was good as well, the bathroom was ok, the bed was good, the tv

a good pool area with ability to order food and drink at the pool

wifi didn t work well, outdated rooms with old furniture

liked the restaurant and parking and pool right outside of our room

swimming pool, pool table & games room, a fully stocked bar that also sells bar snacks and a lovely

pool was too cold, it s not heating swimming pool

wifi was terrible tv stations kept freezing apartment was

pool areas very nice

9 hole golf course is nice, but overrated. it can be very busy in the morning.

variois activities for kids are

as well as the laundry service and the spa (

another highlight of the stay was the all inclusive breakfast which had a very impressive spread with very

ar the resort's houses and not near the main hotel) and another (the hot pool) is only for spa users and costs

other 1+ hour for maintenance to reset the breaker), the kettle leaked water all over the kitchen as did the

the deck bar and bar at the hotel are also grate with delicious cocktails and food

kitchen because it was too warm but the drinks and ice creams were great refreshments at the pool

fabulous pool, good wifi

the pool was great and we loved the outdoor space on our room

her swimming pool is not regulation olympic size. (sarcasm)

great outdoor space, with pool, terraces and gardens, and open

( it was mentioned in the fine print but i missed it so i wasn t aware ) there is no laundry service or

a washing machine or laundry facility on the property would be a great addition

there was no wifi access in the villa so entertaining kids was a challenge.

safe area for kids to play in the territory

to the things that i got i m really happy appartment had it all, towels, soap, full equiped kitchen, breakfast

pool that was closed none of this info was not shared to us at all prior or during stay, sent for laundry and

had to request water in my room as there was none. also request wifi code

in the bar was quite slow on both occasions we ate there but the food was exceptional

front desk, bar, cleaning, breakfast staff, valet parking

the venue is superb, so chilled out breakfast bar to die for spa treatments

laundry on site (2 washers, 2 dryers) & very easy to use

the laundry room is excellent & very clean

the qr code for the guest information would not load so we couldn t find details of the guest laundry

wifi is rather annoying, as you need to log in over and over again

of the quinta are very spacious and we got lost trying to find our villa and the designated parking area

com said we had laundry possibilities, unfortunately this was not the case

needs a few basic supplies for kitchen i.e dishwasher and laundry tablets

but you need to get your own coffee filters, laundry soap, etc)

they did not provide laundry detergent, which we didnt realize, so we had to find transportation to drive us

the pool was also clean, and it was relaxing to spend time there during the stay

a kids menu but we could work around it

good, but there are a few things that can be improoved like: - in our room there was a very weak wifi signal -

we were also impressed with covid measures in place, the facilities and of course the amazing sky bar roof top

pool + kids club + location

place to stay on a vacation with kids and family

there was no iron in the room and the cost for laundry/iron service was ridiculous

no laundry self service - no options to wash clothes

spa was not good at all

help balance the needs of those looking for a quieter experience with those traveling with young kids

the kids loved the entertainment and everything about the hotel.

laundry service is sub optimal (brand new polo shirt spoiled) the hotel is well located, and clean

great rooms. good pool. great location

a bit too quiet for kids perhaps, but the elders certainly loved the peace and overall peace and quiet

we stayed one night with kids

the pool is beautiful and the gardens are beautifully maintained