quality hotel, very clean, accepts pets, nice restaurant, friendly staff

nice gym and good breakfast

new hotel with modern style. gym + sauna available, but was not used. free parking space

there was no room service

were no room service facilities, no information about wifi or hotel or local facilities in the room

peaceful location and plenty of room around the resort with parking next to the room pool was nice but needs to

location and surroundings, comfortable bungalow, excellent facilities - pool, restaurants, cafe, terraceetc

no wifi restaurant closed

were told to wait in the bar before we could check in, which was fine - however, the restaurant was closed for

staff at the reception didn't know the password for wifi, so we couldn't use wifi

clean, cheep, great food, free wifi & petrol station next door

although we got the wifi code it didnt connect at all

free wifi too

wifi not working

the wifi kept dropping out - frustrating

free secure parking, nice rooms, comfortable bed and good fast wifi

rooms a and b next to the restaurant did not have good wifi, they should consider boosting the signal during

gym was to small, only had 3 cardio machines and no space to do other exercise

gym is small

change of dates, courtesy breakfast on my last day

wifi unusable, reception staff helpful but not friendly. cleaning staff more welcoming.

the reception staff bar staff and breakfast staff were all helpful cheerful and friendly

the bar is not very well stocked, there was no white wine

free parking, clean rooms

cheap far away hotel on the highway, without a proper wifi

no wifi in the rooms no phone in the room ac not working well no security in the

no wifi connection available, the staff was rude ud83dude0fud83dude27

waiting for someone to actually acknowledge us and let us check in, instead of propping up the bar and chatting

good spanish breakfast

laundry price was too high :)

needed laundry for my suit - got urgent help

laundry service seemed to be priced to discourage its use

sometimes wifi signal became a bit weak to keep connected, but it was still possible to work.

wifi

laundry service was not available

the facilities are a little dated. wifi did not work very well.

lovely park just outside for the kids to

wifi is free only in common areas

lovely park just outside for the kids to

the hotel facilities were good and the breakfast was very well prepared, making our trip enjoyable

the rooms are very good and the breakfast was amazing

just as it looked like we might get back to our room a room service chap forced his way into the tiny space

breakfast

don t get me wrong it s very nice but it has the option to be better; for example the towel bar rack in the

i went for work travel , i needed good wifi which was not the case

location, room service, breakfast

would love a swimming pool there !

free wifi was quite adequate for my needs

wifi was correct

it is become a basic to have mini bar and at least coffee machine , cups and cattle it is not a luxury

no bar or restaurant

looks old fashioned - no bar - average breakfast and cleanness

the bed, free wifi and their coffee, also that we could park our car for a modest 6 euros plus tax per day

a bar fridge would be a plus.

the wifi is very unstable hence those who travel with work or meeting online will have a big

helpful staff - good size room - public parking free next to the hotel - there are restaurant, bar and disco

must say that in the room next to ours, a family with kids was checked in and that meant a lot of noise

and friendly, the room was clean and modern (with excellent air conditioning) and the breakfast was quite good

i took the shuttle at 08:30 am (after registering the day before) to terminal 4

wasn't clear on room service, felt a bit deserted

charges for the wifi in the room why mentioned on teh website that wifi is everywhere

booked this hotel to enable an early flight to hamburg

had private parking which is nice and staff was nice; good wifi in the public area and they had kids play area

toilets, kids running up and down corridors all night after 12pm, parents loudly shouting and smacking their

restaurant is very good, and the wifi is more than sufficient for anything you need to do

early check in and baby cot and all was well prepared

mini bar and snacks to buy which was handy

great exercise machines in the gym ! great staff at the reception. all of them.

they will ask you to take 1more room even you bring kids below 12yo

having breakfast & airport shuttle options was great

clean and good breakfast

the wifi was not easily accessible and needed joining to a loyality programme.

everything was just wonderful, from the staff to room or the breakfast

the gym was really small

i didn't expect that this is hotel for adults.

amazing private swimming pool and sauna, also the bed was extra large a comfy

the anal beads a page away from the club sandwich in the room service menu got a laugh out me.

good parking love it

despite the fact they position themselves as non-smoking the smell of cigarettes was in the room

wifi is not bad

wifi, breakfast (little pricey).

big rooms with good wifi

noisy but not because of the short distance to the airport. weak wifi connection in the room

about this hotel is that it has a free shuttle and breakfast is included with the price and free wifi

laundry service was very expedient

euro for a load of laundry vs 8 euro in the local laundry spots, prices are ridiculous

the gym is well equipped

breakfast is excellent

the kids liked the pool

wifi was not working

free parking and safe area

clean room, good parking, good wifi

the free secured car parking.

wifi not good, breakfast not great but price reasonable and where i wanted to be

would have liked a spa or larger exercise room, but not a big problem.

lovely chilled little pool & garden area

gym needs updating

room service was a bonus and the pool was great

the staff were very accommodating with an early check in

air conditioning did not work properly and no concierge staff to assist with shuttle service or laundry

establishment located nearby the airport with an efficient and trusted shuttle service

spa is very small, can be updated but it was ok

staff, accommodating, they will help you with a late check out, free shuttle pick up and drop off

good facilities for kids

the laundry service was convenient, but quite expensive. that would be my only negative.

water ended up out of the shower and got onto the floor in the bathroom, creating a lot of extra laundry due to

kids couldnt get joy, and that was one of the main reason we choose that hotel

food that we ordered for room service was one of the weirdest food experiences we have ever had in a lifetime

finally, the spa facility was a wonderful way to complete our visit to spain

a nice hotel, had everything you could expect in a hotel room (ie extra pillows, laundry service ect)

wifi wasn't good at all.

wifi in room wasn't so great specially evening time , as we know that the evening time is busy time

the room was big and nice, bath room excellent ! wifi was not good ! service super!

two other mornings i had a strong coffee and croissant at the bar and enjoyed it very much

coffee starts shouting out loud in the whole lobby and reception that my dog could lay on the carpet

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

staff were very helpful and the gym was one of the best i've ever seen in a hotel

there was no note on file about me bringing my pet, even though i put it in the reservation a month before

no clean and no wifi

the bar could be open all day.

all night no wifi and dirty

also, the wifi is free and it is decent but it is frustrating as it is not fast enough to do anything else

wifi could have been better.

i liked how there was a carport underneath, great area for the kids to play safely

getting a taxi and a great base for madrid center , nice and relaxed during the day around the pool , not too

amount of space in room and bathroom and parking under accommodation clean and great choice of breakfast

waking up the breakfast was very good and the choice was good, the staff were friendly and helpful, the pool

of family kids noise, it's in the middle of no where my service was terrible no late food options not a place

huge room and bed, like a really good quality hotel room, strong wifi (i worked all day on it)

and helpful staff chalet type accommodation, decent sized room with a comfortable double bed free parking right

location good, parking good, convenient for short stays

swimming pool was smaller and less impressive than it looked in the pictures

the bar and restaurant did not open till 19

the view was of a bunch of beat up old building the laundry hanging

it would be nice to have on site washer and dryer to use for guests to clean laundry

laundry

the hotel also has a laundry service during the weekend, and during the week, you can wash your clothes in the

pool was great for the kids

booked to stay here as we had our dog with us and they are a pet friendly hotel

wifi worked perfect

they had an undisclosed pet fee for my little dog.

were very friendly, the shuttle was a great help in getting us from airport to the hotel and back to airport

wifi didn't work in the room but worked in lobby there was a thick layer of dust ( almost quarter

nice clean rooms and next to a park with free self laundry service.

laundry was too expensive, 7 for a t shirt

not much space to layout and store clothes during stay. no self-laundry facilities.

room service works from 18.30 to 00.00

room was very comfortable (2 adults and 2 kids), shuttle to the airport is a great service

wifi and accomodation are comfortable

complementary bed for child (<11) for free if room is quite enough; room very clean ,wifi good ,comfortable

very cheap price and very clean, a/c and free wifi

the a/c in the room was noisy and there is no heating in the bathroom. wifi not working properly

tea &coffee facilities, no drinks from bar allowed in rooms even though there are glasses in bathroom

our room must have been above the kitchen washer since we heard it until 12:30pm and it started up again at 4

wifi is free and internet speed is fast

the madrid airport, courteous and engaging staff, comfortable and clean rooms, very warm and cosy bar and

good wifi

cons, wifi was not working too well.

proper wifi

2- there is no laundry at the hotel i have to find dry clean to drop my clothes and i have to pick up next day

provide these and as i had business meetings over the period of my stay i was forced to pay for laundry service

there are malls nearby and we were able to locate a laundromat walking distance to do our laundry after a week

wifi was poor

great hotel great breakfast .good room size very clean rooms

wifi connection was slow at times

spa closed in summer

reception staff were excellent, and great parking

the restaurant and bar could improve their timetable and serve food and drinks later.

sized room, great balcony, aircon fab, parking easy, close to motorway & 10 min walk to a choice of restaurants

at first night of stay laundry staff was so loud we could not sleep

wifi was pretty bad

i feel i have to mention the lady who cleans at breakfast time and keeps the food and amenities stalked up

11:45 pm people and kids started laughing loudly in middle of high way which woke us up and called the reception

everything new clean fresh hotel free breakfast with a huge designer outlet 2 minutes walking

laundry service is extremely expensive.

large bed, breakfast very good

good rooms, nice bathroom with a good shower. free private parking.

i didn't include breakfast on my room reservation, but took it anyway and paid fot it

don t make use of card payment in there buying box, and it s very bad for a hotel not to have wifi in the

excellent breakfast with lots of choice.

bed , comfy, location for overnight stop over , free parking at the location.

we thought the bar and food was good value - but there are loads of other options in the retail park a short

parking space on site for free

lots of parking

bar and terrace outside looked nice but unfortunately no staff were there

wifi was very bad.doors slam shut which woke me up every morning.

i was not able to connect to the wifi.

no waste basket, waterheater in the room. wifi failed regularly.

could not get boiling water and the staff refused to provide a container for carrying water from bar to the room

the staff were very helpful and the room service was prompt

great location. nice reception. pet friendly

the restaurant and bar of the hotel was closed ( as covid-19 measures) but we found near all necessary

wifi worked seamlessly

stable wifi and consistent hot water for showering

needed to use laundry service but it was not available also just thought the place was too pricey for what it

very dissapointing thing was that we asked if the laundry was available

breakfast menu could have more variety

with tiny beds, uncomfortable mattresses which causes back pain for me, we were with two small kids and they

breakfast on weekends is free

also located near restaurants, supermarkets and even clothes laundry stores

wonderful breakfast, underground station and park nearby

little restaurant and bar open 24h , breakfast was delicious , location not too bad close to the tube station

breakfast was the same all days, maybe it will be nice if change some options, but at the end is a

location, fantastic staff, lovely breakfast

i had to go downstairs to get them because there is no room service

the smell in the room was similar to the smell in the male dressing room at the gym

gym was extra pay

fine if you want to eat in the hotel, bar and restaurant looked good, but if you want to eat out the town is

a locker and lamp missing on one side of bed, and they closed bar early,

location really friendly and helpful staff excellent food available in hotel and tapas bar nearby

staff were fantastic, the strong wifi, the excellent food in mesa 12 restaurant on site, great beer as well

from bar through ventilation system

great location, comfortable bed, good shower, good wifi. all good for a 1 night stay

and we were sleeping right above the bar with people shouting till 2am

the wifi had issues one evening but was resolved within hours

we didn't have time for the spa and swimming pool, but our froends and family told us both were great

the kindness of the staff, the spacious room, the quality of the food, the swimming pool, everything

the wifi connection proved to be very strong

we had to leave before the breakfast room was open and the staff made sure we had bagged breakfasts to go

the wifi was poor, very slow and would disconnect frequently from the network.

excellent breakfast

a really classy, comfortable hotel. very good breakfast and kind staff.

poor wifi connection, you keep losing connection between time to time

mini bar and expresso machine, great water pressure in the shower

no laundry services and when i asked front desk clerk if there were laundromats in the area, she

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

had a problen with connecting to the wifi, but they solved it at the reception

one told us that the shuttle service must be booked 24h in advance

i liked the shuttle service, the pool and the location (close to mad cool festival)

had an early flight and we received a friendly welcome and were accommodated by an early check in

the pool was a good size for kids to splash in

we had disappointed kids and adults

rooms were huge and had a little kitchen area which was very convenient while traveling with kids

the pool was lovely

very small pool

excellent response to needs . eg: towel, ironing board, iron shuttle bus - very prompt

the breakfast is amazing and much more than i was expecting

kids was looking for swimming pool

bar and restaurant service for travellers awaiting flights

poor wifi in my room.

good restaurant and nice bar with tables in square outside

the bar with awesome tapas that came with each beer

no wifi in the room

wifi was good

where from to take the metro, ecc) cleaning of the room was made daily, with changed towels and laundry)

the highspeed wifi is working well

was perfect: location, cleanliness, breakfast, staffs professionalism

room was very comfortable and the hotel bar had good food and was staffed by very nice people

very clean hotel with a 24 hour gym in the basement

self-service laundry is a such pleasant surprise

you can wash your laundry downstairs on a coin operated machine

we truly appreciated the on-site laundry facilities as we were on the move pretty often for a month long trip

there is also a laundry service, which we used

like the lounge room, the fact you didn t need detergent to do your laundry and the ac was perfect for june

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

the breakfast was excellent

really great wifi, a free airport shuttle and friendly staff

the staff were really pleasant, there was a good choice at breakfast time; and the bed comfy.

the lobby was bright and provided choices such as the bar and the restaurant

there's a great little playplace for kids and lots of green space for them to run around

was very clean and comfortable and has a very reliable airport courtesy shuttle

airport shuttle, proximity to airport, pool and playground for kids

bathroom toilet doors dont work good,cant full close. swimming pool dont work.

reception and room service were great!

the top laundry bill, 114 euros for a small bag of washing

do not dare to touch their laundry paper or they will charge u whether u like it or

room service pizza was appallingly bad and

the breakfast should be included in the price.

very nice hotel comfortable perfect breakfast

laundry service provided and the breakfast options were not that great

the laundry mat was near by

no laundry facilities

mini bar and free airport shuttle

free wifi

no bag for laundry, only given on request

wifi was a bit hit and miss

we can t order the kids menu from the restaurant to the room, even we have a dining table there

very good for staying with kids, enough space for 2

you cannot cook two things at once - wifi does not work properly