wifi moderate

location for my needs, tricky to find and parking could be difficult but fantastic room, will be back

adding a touch of light between the parking and the entrance will make the whole thing perfectly

better or more parking signs to guide you up the small dodgy lane to the coach house, in the dark it would be

wifi was between erratic and non existence but it certainly didn t spoil my sister s and my

seeing laundry being brought in thru the main doors in the morning

wifi was virtually non existent. car park is not well sign posted

parking arrangements are a little awkward in hexham if you want to park nearby for the whole day

the bar and restaurant area is always busy and has a great atmosphere

early check in

fully pet friendly - no logic to it being ok to have a meal with pet in the bar but not in a room

parking right out front was a plus

breakfast was just perfectly cooked plenty of choice, plate of fruit beautifully presented,

comfy bed, good parking. food is excellent.

food in the evening was out of this world and as regards the breakfast that was amazing and set me up for the

brian, the owner, was very kind and generous with his time and allowed us to use the laundry facilities knowing

clean, comfortable bed and bedding! very accommodating for very early check in.

the kids had a great time and described the stay as a wonderful experience

setting, quiet and well appointed room, courteous staff and a great breakfast - what more can i say

availability of car parking

hot breakfast choices were excellent

we asked for a coupe of small things on arrival (banana and yogurt) for our kids which they couldn t accommodate

location wonderful food very comfortable bed excellent facilities,spa was great and the massage even better

staff at the laundry room outside the hotel were making a lot of noise at 07

luxury lodge accommodation was beautiful, especially enjoyed the spa bath and very large bed

excellent breakfast and extremely exceptional staff.

pet friendly

to be a green hotel - lovely relaxed and friendly atmosphere too and fab food both at dinner and breakfast

very handy having the drying room for laundry and wet hiking shoes

the inn has a warm room which was very useful for drying our boots and socks, and offers a laundry service at

room, good facilities including drying room/laundry service, close to hadrian s wall path, good food

plenty of free car parking

breakfast was very good

the chance to have laundry washed and a packed lunch made for a long walk the following day (pennine way) were

the breakfast was beautiful and the waiting staff were lovely

vegetarian breakfast wasn t terribly tasty but was ok.

easy parking, clean comfortable room, great breakfast, nice evening meal and friendly

nice hotel in a good location, enough parking, beautiful view from the bedroom to wake up to

dining or drinking options, but that wasn't rogers fault as the kitchen and bar staff left during the covid

perfect for where i was going had a bar (did have draft pumps but only sold drinks out of cans) pool

it was nice to relax in the bar with a pint after a long day

arriving back at around 5 pm on our second day we found the bar closed and no obvious means of ingress to the

good locals in the bar made my stay

the large bar has a relaxed atmosphere, and the breakfast room looks great

spa is currently being updated but this really isn't a negative, more of a positive that it's

spa was our only thing we could say needed improving but we still enjoyed ourselves and looking to

pool is due to have an update soon, as the changing rooms are poor

very relaxed atmosphere. food in the antler bar was proper pub grub brilliant

cosy bar , great ales ,delicious food and a warm room.

there is a bit of a problem with parking in the little village on a sunny summer evening

the bar itself was lovely , food was absolutely gorgeous all home cooked and fresh and the prices very

good breakfast included

breakfast was beautiful and staff were always refilling your cup and making sure you had everything

as other hotels at this location but it’s excellent value fir money for a short stay before an early check in

no room service.

the wifi

great food. ordered room service and it was amazing.

didn't pay for wifi, was free in the lobby

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

great rooms - very comfortable, yummy warm cookies on arrival, good and extensive room service menus

fratello's restaurant was excellent, as was the breakfast buffet!

pecially if it's off

noise from the gym on the top floor until late

the beds were comfortable and all laundry and towels were like new

an early morning bumming noise like laundry machinery.

too hot in the room and the laundry underneath us made a lot of noise during the night

free parking, pet-friendly - everything as they announce is done in its best implementation

bar staff were particularly

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

i hate to think of all the wasteful laundry that will be needed

30 as next door had a room full of kids and we're so loud also next doors room had a friends across the landing

paying for wifi. we only stayed one-night and 8 seemed q bit steep.

the room was quite tight with the bunk beds, which was ok for younger kids

breakfast maybe a little earlier as travelling for work, but was a nice forced lie-in before

the car parking was perfect

great location, nice rooms and tasty breakfast

bar was stocked up and it was the most perfect experience

the wifi wasn't that good but i wasn't to bothered about it

was comfortable to relax after a nice meal and a busy day we also liked the fact that we had a parking space

free parking plus a little patio outside most rooms so quite convenient

i did ask for room service after our first night hoping that the plastic cups would be changed and the room

bar service was excellent, friendly and professional throughout our evening

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

that it had a balcony in the room to smoke also a kitchen with everything washing machine hob

mattress was pretty terrible. nice bathroom altho pet peeve of glass doors!

would have loved laundry facilities but that s me just grasping at straws. it s excellent

laundry shot was quite near our room which made a bit of noise

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

nowhere to wash clothes. no public laundry.

was a little cold in the bar area but i think the heating might have been on the blink as there were oiled

early check in - this was very accommodating

very good breakfasts plenty thing's for adults and for kids

the beds are comfy and kids are happy

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably

lots of free parking available at the hotel

good food, bar and breakfast area within the hotel

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a

excellent location - great bar next door - friendly helpful staff

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

the prices of the meals and room service

room itself was very comfortable, breakfast good however the best of all was hayley a member of staff on reception

was friendly, including the reception & bar staff, as well as the staff in the swimming pool area

kids can t use jacuzzis

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

cheap price, clean room, convenient location, easy parking, friendly staff

plenty of parking would stay again & recommend

i think there should be decent fresh coffee at breakfast rather than sachets of instant.

the breakfast was extra but brilliant value for money a lot more than expected

staff and laundry

restaurant and bar ambience, staff friendliness, food and drink quality all excellent.

good set of films on offer for viewing. room service staff very friendly

bar food was excellent, and staff very polite and attentive

enjoyed using the gym on the 1st floor, it had a nice range

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

room access through laundry and far from main entrance

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

staff and laundry

great staff and rooms very clean . gym and pool are very good as well.

the prices for food and drinks offers in the gin bar were very competative

on reception, the waiting staff, the people at the end of the phone for room service, and the kitchen team

late check out was booked and paid for in advance, still a very unfriendly woman with a clip board

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

we had no problems , we had early check in for an extra 20

breakfast was lovely

didn't try the restaurant/bar or the gym so cant comment on those but the hotel was lovely as were the staff

spotless, beautiful rooms, amazing powerful shower,great choice at breakfast, bar staff very chatty

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they had same day laundry service

excellent location and late check out

gym is sufficient, dumbbells go up to 20kg, with cable machine, medicine balls, foam roller, swiss

at there was much less choice for breakfast i missed the fresh fruit salad and i have strawberry allergy so

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

found several items missing, such as the safe, iron and laundry requests

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

probably is from the laundry but it s not pleasant

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

would have liked a laundry service

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

no one aviable to help with tray food for kids to room

staff, reception & bar staff were so friendly, excellent service, good price & location, room clean & has

lovely spacious and spotless room, parking available, lovely staff, delicious breakfast, great wifi, loved our

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our

room service for meals was very good and the food great

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

the room was lovely, good size, extras treats (for easter) for the kids, comfortable, clean and well well

nice little gym too

well equipped and laid out gym

hotel has a great location with great views of the tyne and close to the vibrant key side bars and restaurants

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

the early check in as standard - and the option to give them a call to see if even earlier is possible

very very helpful staff. room service food exceptional.

cosy feeling, luxurious. great choice for a first night away from the kids

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes

sadly the wifi was patchy in the reception area and non existent in my room.

again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have

location. breakfast fantastic

english breakfast was not the best, bit dried up - expected it to be a better

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

very good transportation nearby free laundry

laundry , storage everything available, breakfast at cheaper price, if not included

staff were helpful and friendly and having a laundry room helped with 3 young children

free laundry

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

rooms really nice and very clean. they accommodated out early check in

great location, got an early check in too and the staff couldn t have been more helpful

phoenix bar lovely and

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

this hotel is amazing. needs a pool and spa to keep up with the best though

30pm and were unable to get any food , only thing available off the room service menu was a cheese board ( it

lot of noise from screaming kids right outside of my window

really - really - nice place but wifi was really flakey.

wifi is available only intermittently

wifi, no chair in the bedroom

worked intermittently due to poor signal and wifi didn't work first day

amazing little kitchen

wrong wifi code, tv didn't work, not enough cutlery.

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

very comfortable nice bar area, able to order food in the evening hotel very clean, public areas very pleasant

no room service as have to request but wasn't informed

the only slight niggle could have been parking outside hotel but we got parked

no laundry bag in the room, and only one shortbread on the tea tray

the laundry service was good

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

room with lovely fresh laundry

the gym was closed and the parking was 6 per night.

bar was nice and quiet, amazing restaurant with excellent food and staff

drinks i have bar expensive but to be expected.

room service was excellent!

the courtyard for pre dinner drinks and bar are was very comfy

all the staff from the manager and reception to the bar tender and maids were so polite and

no laundry service - which was a problem for a 5 night stay - no advice at time of booking this would

car parking spaces should be reserved for guests to reduce walking with bags

to feel very welcome nothing was a problem we had everything we needed enjoyed the spa the food was tasty, we

desk staff miserable bathroom brown stains around bath and shower no drinking water in room no room service

day to relax, have a few drinks and a meal or two & generally chill out away from our home & kids &