said it had a restaurant but that s only open for breakfast only option for food was the staff offered to

secure parking. comfortable beds. gorgeous view with delicious breakfast.

the breakfast, the views.

breakfast was somewhat limited, but freshly cooked and plenty of it

the views, breakfast, weather so cozy in the room. the staff

was denied use of the amenities and pool because i had my kid with me

decent spa facilities

can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely

the sauna, the pool and the jacuzzi were very nice with a nice view

the swimming pool and the spa installations are really complete

around 2am noises were too loud since room was too close to laundry room

a warm pool an indoor pool

pool dirty and hot tub not hot

redtorant buffet price wasto high and the bar price is to high

the restaurant and the bar are very

it even has a small laundry room

don't have washing machine in junior suite and the hotel doesn't offer laundry service

we liked having laundry facilities in the apartment

we ordered room service

we even had to hurry to order food from room service as this was closing as well

small hotel with great host's, close to the airport, plus a good breakfast and airport shuttle service

close to the airport, offering a free shuttle both ways

delicious breakfast

very safe parking and quiet rooms

not much. they have wifi and breakfast and hot water. feels like you re staying with family

clean and comfortable. good breakfast.

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

very clean, great breakfast and friendly staff

the wifi didn't work in the room

laundry service also available at an extra charge

of my room was behind the reception so it was a bit noisy; and one of the bath towels had some laundry soap

the airport shuttle didn't show up and i had to take a taxi

wifi worked well

wifi is pretty bad

the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st

and location is perfect, close to the airport and shops to get breakfast or other supplies

poor wifi

the staff was polite and friendly, the beds were comfortable and they served good breakfast

strong (not necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have

like this place, there is everything you need, good bed, quiet room, breakfast

kitchen supplies are not sufficient, there were no decent pans to cook some food

bike and went for a good ride to enjoy nature outside the property and came back to have a great breakfast

fireplace didn t work as expected and all the smoke came out into the cabin and we stayed up

it is next to the laundry, so the noise is constant

we were are to get our laundry done for $10usd per load, get our luggage held for a few hours and a ride to

attention to detail, very cute cat roaming around, good breakfast, private and secure area and parking (only 1

the parking is very limited

great place for kids to run and play

the breakfast was upon order

good breakfast ,great location ,firm comfortable beds,great value for the cost

very clean. exactly what is shown in the pictures. amazing breakfast included. will be back!

its proximity to the airport and the free shuttle to the airport

it was an overnight stay and having a shuttle available and it was included was a big plus

excellent location! big room with comfortable furniture. good parking space and access.

the rooms , workers and breakfast!

our kids enjoyed the revolving restaurant:)

we got in too late to check out the pool

check was being made on us at the check-out, under the argument that they had to review the mini bar, when there

we needed to have an early breakfast and the chef made it possible

it would also be nice if pool towels were available at the pool

the breakfast was excellent as was the restaurant staff. the room was beautiful and modern.

spa treatments were nice, waiter staff was polite and complimentary breakfast was good.

the hotel pool area and the restaurant

friendly, helpful staff - went the extra mile for us - excellent breakfast buffet

the property and the staff was amazing and the breakfast was so delicious

gym is well equipped

the hotel has nice rooms with aircon a pool and a gym and a nice restaurant

great location nice restaurant and pool.

a sign would be nice, so i could find the property. the parking situation is limited.

the wifi signal also didn't make it to my room

no wifi in the room, not given a key to get in and out so was effectively locked in

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

rooftop pool, safe, clean, staff very accommodating

breakfast, shower and bed

they provide a few options for breakfast

good basic guatemalan or american style breakfast.

also a lovely breakfast

the breakfast in the morning was much appreciated and good-tasting

so close to the airport, the staff were gorgeous, free breakfast in the morning.

laundry a bit priced. around 95 for same day return for a small load

laundry service

organising laundry for us overnight, but woke us up to let us know it was ready at 6

i left my laundry to get washed and it all came back stained with bleach

they offer a nutritious breakfast and meals throughout the day

parking is not guaranteed and even if you get parking, a car may block your way out and staff will

clean, good shower. gated parking. have restoraunt on the terrace.

hotel has limited parking with only two spaces onsite, and there is no cable tv

room was spacious, with good wifi and a convenient location

they kindly reserved a parking space for me as requested from the start

always at front lobby area of property (parking)

the breakfast was warm and made instantly according to each one's request, we all very much liked the

the breakfast was completely adequate for such an affordable stay

rooms were comfortable and breakfast was great

definitely a great stay with hot water, a comfortable bed and wifi

no one said free wifi

delicious breakfast

lovely garden with lots of plants breakfast was included and good

very personal attention; breakfast cooked for me by staff; anything i needed was what they wanted to do

small hotel with just 7 room, and a lovely courtyard garden where we were served a delicious breakfast

huge rooms, very clean, great breakfast(also to go if you have an early flight), nice mall within 5 minutes

breakfast really good

with small kitchen dining area

laundry,place is old

they should have the laundry room working, as well as the elevator.

and i stayed 22 nights good business for hotel it sucked when i found out how much u charge for laundry the only

people at the reception and at the breakfast were really nice, they helped storing our luggage

the breakfast was tasty and the rooms comfortable and

they also arranged an airport transfer (free) and did some laundry for me

laundry service was little high for my taste 2usd for a pair of socks take as reference

it does have an indoor, safe parking, which was a nice surprise as it showed as not having parking on your site

big tv, good wifi

walk from a huge mall with lots of options, the breakfast is lovely and there is the option of room service with

for kids - there is a pool, swing set, and laundry available

very clean. loved it had a full kitchen. couldnt enjoy it due to short stay.

swimming pool was dirty

tip is incluid when you request room

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the

same day laundry service, helpful, friendly staff

friendly and helpfull staff, parking, great location and fair price.

nice clean rooms use of westin facilities next door but $10 charge for gym and

good working and fast wifi

booked this hotel because it had a gym, but the gym was a complete joke

breakfast was very good considering it s buffet, staff super friendly and they evidently put an

hotel staff in the restaurant turned my 5 year old daughter away during breakfast because kids were not included

music in the bar is way too loud.

breakfast buffet was amazing!

business center needs a serious upgrade and the parking is designed for compact cars only.

good hotel - great facilities. did laundry which was great and decent value.

charge me for the laundry bag q74

the ac can only be changed from cold or colder (which is better than not working i guess) and laundry service

staff was helpful, and i used the laundry service as well

us in laundry charges before they would give me my laundry

from the staff that goes out of their way to provide everything we needed, to the relaxing spa massages, the

nice having a cafe and bar in the lobby

the staff is awesome, the property is kept in mint condition, the breakfast buffet is one of the best both in

loved the spa that s always a nice addition

the breakfast was amazing there were so many choices

awesome location, great spacious unit, delicious breakfast, friendly staff

the beds were comfy and the wifi above standard for guatemala

the breakfast was also lovely, like a european style desayuno tipico set in nature on the backside of

friendly people, nice rooms. breakfast included

wifi didn t work in my room

that canceled our ability to sign to our room in the restaurant and laundry

we did not have the view we requested and trying to find the parking was challenging.

staff was so friendly and helpful, housekeeping did a wonderful job, breakfast was really good.

breakfast was great everything was good

they even have a casino on their premises

parking was always available and

the wifi is excellent and the location is great

it offers private parking nearby and it's ideal for travelers who wish to spend one night at guatemala city

good breakfast. friendly staff. comfortable bed and nice bright room.

hotel security and convenient 24 hour secure parking lot made it possible to comleatly relax

the breakfast was very basic and same every day, fried eggs, with 2 pieces of plantain

the location is also excellent and having the different options to chose from for breakfast was also great

though there was no breakfast, the staff allowed us use of the dining room for food that we brought back

breakfast needs more variety

loved the breakfast

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

wish they would have laundry machines on site

city view room was 5th floor parking garage

clean. the gym. quiet. friendly. specially the housekeeping are great and hard work ladies

breakfast was not included with our reservation.

room service

near of everywhere and accessible parking lot, clean and comfortable

the breakfast was fantastic.

the rooftop pool and bar are beautiful and the service on point

was amazing, the gym is great, the pool is beautiful, i swam there most mornings and its heated too which is

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

the breakfast in the morning is amazing

the drinks at the bar / restaurant were perfect to relax for the night

i needed to do work on my computer, and the staff was accommodating with wifi log in i would definitely recommend

free parking lot is great

was very clean, easy to find, the parking was convenient, the staff was excellent

bad parking bathrooms are not good staff at front desk not very friendly

might be because of the pandemic, but your food is great and your room service should be open 24/7

parking and prices and no breakfast included

touches throughout - the gym, the courtyard on the 4th floor, the outside seating in the lobby

gym is opened 24/7 and has all the basics

they have a shuttle to the airport

free breakfast

room service, food from hotel restaurant centro is pretty average

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

disappointed at how expensive the laundry service was

laundry woman woke u at 8 pm banging on door asking if u had any laundry

excellent breakfast, with lots of variety and personalized cooking service

i ordered room service twice, the first time i had pasta which was nice but the second time i ordered steak

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

gym is locked unable to access

basic gym with universal and cardio equipment

spacious rooms, excellent cleanliness, having a kitchenette in the room was very convenient, good wifi, overall

well located, quiet, fast wifi. quick and easy to get to/from airport.

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

wifi in the room wasn't the best, but manageable

staff was friendly and helpful, and breakfast was delicious

no breakfast available

everything was beautiful and breakfast amazing

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

staff were very friendly from check in, to bar to restaurant

internet wifi was very weak throughout our stay.

kitchen will prepare what you like. two free drinks. free airport transportation.

good wifi and tempting pool

the laundry service is excellent too

breakfast was ok, not great.

parking a little confusing

because of covid they re serving breakfast from menu, i think that s great

blinds didn t close very good so we got light from outside; parking was so confusing since it s such a big

the wifi was a just a tiny bit sucky.

wifi signal did not cover whole room 2bad facility during shower, it take too long to waiting hot

found the hotel kitchen staff to be a bit problematic; when i asked for breakfast with still 15min to go - the

breakfast was delicious and receptionist at check-in offer to bring breakfast to our room at not

found the hotel kitchen staff to be a bit problematic; when i asked for breakfast with still 15min to go - the

breakfast was good

breakfast is served very morning from 6:30 to 7:30

hot water, wifi signal was very weak

wifi was flakey and kept dropping out

location was great with several restaurants and a gym (smartfit) with walking distance

didn't expect to pay for parking and breakfast given the class and price of the hotel

there is a gym on site but it lacks much equipment so you re better off using the smartfit located in the

quality of the dishes was very good - free parking

wifi was also very good compared to other hotels i stayed at in guatemala

expected a good room but was given one way on the other corner beside laundry or some wash room

laundry service was too expensive.

location is not the best. not gym or spa due to holidays.

i do think it was a bit overpriced compared to other options and the wifi was quite slow.

good food, nice pool, great staff.

clean, good wifi, good location, nice staff

they have indoor parking and a pool table. they have a clean kitchen to use.

they have indoor parking and a pool table. they have a clean kitchen to use.

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

always asking for laundry early in the morning plumbing sound during the night were loud

wifi great and good very good channels too

bcuz the appetizers come from the bar or some wierd explanation

there is a large pool, mainly used by families with children, so we didn t use it ourselves

only the wifi signal in our room was a bit weak (it still worked though)

breakfast was simple but good quality

time, knowing clean comfortable beds, good showers and reliable wifi, friendly staff and a great breakfast

wifi in the room; however, they inform you upfront unlike other accommodations, and there's

great breakfast!

the first room we were offered needed redecorating/tiling and the wifi was poor.

gorgeous green inner yard, available parking, big rooms

fast wifi in the courtyard but lacking in the rooms

2- the parking access closes too early

great location and secure parking. small but hot shower.

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

wifi, clean rooms, updated bath with rainfall shower head

wifi was a bit weak in my room; functional but only in certain areas of the room

wifi was at times spotty - but that s typical for anywhere south of the border.

the air conditioning and wifi in my room worked well too

room was clean & fast wifi

friendly, helpful staff wifi price cleanliness hot water updated fixtures

the room was very clean and everything worked, great shower, good tv and most importantly the wifi was terrific

very secure property with parking and lots of guards

nice breakfast with view of volcan fuego

the pool area, the delicious food and comfortable bedroom

gardens with small pool

wifi is really bad and does not work the whole time - the toilet flush in our room did not work

close to the center the wifi is good.. good location not to noisy by traffic

place is nearby the downtown. need to walk a little, but it's ok. available wifi.

staff, wifi and cable.

wifi on the room 2) there wasn't any reception, everything was dark

wifi strenght in my room as poor but in the central area was ok.

nice, clean rooms. very secure location. kids enjoyed the pool and playground.