fireplace didn t work as expected and all the smoke came out into the cabin and we stayed up

kitchen supplies are not sufficient, there were no decent pans to cook some food

bike and went for a good ride to enjoy nature outside the property and came back to have a great breakfast

around 2am noises were too loud since room was too close to laundry room

loved the building, the room, the room service was really good

the gardens, gym, pool and restaurants

a warm pool an indoor pool

pool area lacks maintenance

breakfast was somewhat limited, but freshly cooked and plenty of it

the views, breakfast, weather so cozy in the room. the staff

secure parking. comfortable beds. gorgeous view with delicious breakfast.

rooms were adequate. breakfast was good. great view.

the breakfast, the views.

the room keys didn t work in the gym and pool areas.

no breakfast service before 7:00 am

the room keys didn t work in the gym and pool areas.

the swimming pool was not available.

there is literally nothing on the building, only a tiny pool without bar o staff

the laundry service is excellent too

good location inside cayala city shopping area, clean rooms and nice breakfast

also the parking lot was a hard to

only the bar restaurant area was good

wifi did not work

they have indoor parking and a pool table. they have a clean kitchen to use.

they have indoor parking and a pool table. they have a clean kitchen to use.

room was spacious, with good wifi and a convenient location

hotel has limited parking with only two spaces onsite, and there is no cable tv

clean, good shower. gated parking. have restoraunt on the terrace.

parking is not guaranteed and even if you get parking, a car may block your way out and staff will

they kindly reserved a parking space for me as requested from the start

bed was very comfortable, the shower had hot water, the breakfast was excellent, and the wifi was good

enjoy having a kitchen to cook in and a washer to clean my clothes

off local breakfast was amazing

wifi didn t work in my room

easy parking

always at front lobby area of property (parking)

breakfast really good

with small kitchen dining area

laundry service was little high for my taste 2usd for a pair of socks take as reference

they also arranged an airport transfer (free) and did some laundry for me

on the type of traveler you are, but they do room service every day

restaurant upstairs, the breakfast, portion size, staff always gave in incorrect or incomplete order, but expected

like it when a hotel offers a public pc in their business centre, not everybody has a mobile and wifi

location. breakfast

hotel is cute, romantic and excellent breakfast each morning

though there was no breakfast, the staff allowed us use of the dining room for food that we brought back

the breakfast was very basic and same every day, fried eggs, with 2 pieces of plantain

breakfast, big room, good location if you need to be in zone 10, my room was very dark and very

it even has a small laundry room

don't have washing machine in junior suite and the hotel doesn't offer laundry service

we liked having laundry facilities in the apartment

the breakfast options.

the breakfast a la carte was great too, and the waitress was very friendly and super helpful

for kids - there is a pool, swing set, and laundry available

for kids - there is a pool, swing set, and laundry available

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the

for kids - there is a pool, swing set, and laundry available

they should have the laundry room working, as well as the elevator.

laundry,place is old

and i stayed 22 nights good business for hotel it sucked when i found out how much u charge for laundry the only

the parking was convenient and the location is right near a big shopping mall and relatively safe

wifi could be stronger.

hot water, and free breakfast

wifi was spotty at best, not to the level required for a business traveller, the speed was slow and

the wifi had some issues, it worked intermittently

some of the reviews talked about the loud music from a bar close by which has nothing to do with the hotel,

the free breakfast is served in a little secret garden , has several option, was tasty, and served by

spacious comfortable bed facilities restaurant, coffee shop, gym friendly helpful staff

wifi > 50mbps

the room service food was cold upon arrival.

lady that was at the breakfast area was talking so soft and i could not hear her

and did i mention free parking

the room was lovely and the pool was heated which was nice for a night time dip

pool could be warmer ud83dude02

could do without casino on premises

spa facilities much needed after a long flight

the hotel has nice rooms with aircon a pool and a gym and a nice restaurant

nice hotel, good spa, big and lovely room, fast wifi, kind staff

the buffet breakfast was very good in terms of variety and the staff at the front desk area, the breakfast

great outdoor heated pool

breakfast amazing, the room was great

nice having a cafe and bar in the lobby

same day laundry service, helpful, friendly staff

it's a bit offensive to call 3 runners a gym (

parking is not directly in the same building

room, room service and comfortable beds

nice clean rooms use of westin facilities next door but $10 charge for gym and

the pool, restaurants, and gym were as advertised and had a great vibe and equipment

trendy rooftop restaurant and soaked in the views of guatemala city from the beautiful rooftop pool

was great - loved the decor, the breakfast and everything

they would remember our favorite drinks in the morning when we went down for breakfast to our names every time

clean, new, great breakfast, great gym

disappointed at how expensive the laundry service was

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

laundry woman woke u at 8 pm banging on door asking if u had any laundry

my room was in the ground floor next to a small patio/working area that was set as kitchen/dinning area since

the breakfast was nice, good quality and nice options

the decoration and the attention. great breakfast. location is great.

typical breakfast is superb

secure parking (but pre-book as only 3 spaces available)

very spacious, and clean. great breakfast, perfect location. staff super friendly.

very cute, beautiful art and artifacts for decor; super helpful staff; good breakfast.

that canceled our ability to sign to our room in the restaurant and laundry

very strong wifi

service was not great starting with the parking and finishing with the reception

the parking area smells and is too tight

we did not have the view we requested and trying to find the parking was challenging.

wish they would have laundry machines on site

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

are a little too small , need a full bar that way the guests can enjoy a few cocktails and socialize with another

also we were having some challenges with our foster kids & the security & manager were super understanding &

pool area was a hit with the kids

excellent wifi

shuttle driver took us to the airport earlier than the next round of rides which was super cool

tried to order room service no menus available not even a qr code

the gym is very small

said it had shuttle to the airport but they're lying, they charge you $20 to take you there

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

no swimming pool and no roof bar / roof restaurant

parking was in another building

roof top jacuzzi is great but not when there's screaming kids splashing about in there

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

is really helpful rooms are clean well kept and breakfast was very good even though it has limited items and

safe area in zona 10, decent breakfast, great staff, and a small bar for guests

parking is very secure and again, the staff is amazing

if you are renting a car, they have a security guard for their limited parking spots and for the main door to

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

the gym is ok equipped but the size is tiny

the pentry in the room was lacking kitchen appliances, not even a spoon for the coffee

only one parking spa and the elevators are wey to small

gym is locked unable to access

i was left stranded as a lone female, late at night unable to connect to wifi or call the hotel

free parking lot is great

bad parking bathrooms are not good staff at front desk not very friendly

wonderful bar n restaurant

might be because of the pandemic, but your food is great and your room service should be open 24/7

little bit too expensive laundry service.

staff was helpful, and i used the laundry service as well

the ac can only be changed from cold or colder (which is better than not working i guess) and laundry service

good hotel - great facilities. did laundry which was great and decent value.

charge me for the laundry bag q74

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

garden with swimming pool

cold pool, how about a solar heater?

the wifi dropped a few times when i needed to access the internet

it was in one of the main avenues but it was dark at night and they kept the door to the parking closed at all

the wifi didn't work in the room

clean and comfortable. good breakfast.

very clean, great breakfast and friendly staff

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

morovoer the breakfast was delicious

close to the airport. clean. wifi. transportation.

small hotel with great host's, close to the airport, plus a good breakfast and airport shuttle service

i recommend arranging the shuttle from the airport with them even if it s abnormal hours because it s a

the host is super helpful - airport shuttle is free - very close to airport - clean room - good wifi - place in

we were are to get our laundry done for $10usd per load, get our luggage held for a few hours and a ride to

it is next to the laundry, so the noise is constant

excellent breakfast, wifi and 2 mins away from the airport

) delivered it to my room on a tray, just like room service at a proper hotel :) wifi worked well and bed was

hot shower, good wifi, comfortable and clean room

breakfast is served very morning from 6:30 to 7:30

hot water, wifi signal was very weak

breakfast was good

wifi was flakey and kept dropping out

of my room was behind the reception so it was a bit noisy; and one of the bath towels had some laundry soap

laundry service also available at an extra charge

value for money- airport shuttle is free, room was clean

friendly service and early check in. close to airport and free shuttle service at 5am!

good wifi and nice sunset from the living room balcony

and location is perfect, close to the airport and shops to get breakfast or other supplies

the staff was polite and friendly, the beds were comfortable and they served good breakfast

like this place, there is everything you need, good bed, quiet room, breakfast

strong (not necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have

all using the same restroom, no hot water to take shower, not private room (not door locks) breakfast so bad,

best breakfast of the trip

it was an overnight stay and having a shuttle available and it was included was a big plus

general the b&b is very comfortable: stylish and newly renovated rooms, good breakfast, free water and very

they provide a free shuttle to their other property for dinner and bring you back

we didn t have time to wait for an order and eat, since we had to take the shuttle 15 minutes later

laundry service

laundry a bit priced. around 95 for same day return for a small load

organising laundry for us overnight, but woke us up to let us know it was ready at 6

i left my laundry to get washed and it all came back stained with bleach

location right near the airport, very responsive staff, delightful breakfast on the terrace, clean

free parking, large comfortable room and bathroom..wifi is ok

not everyday cleaning the rooms the breakfast could be better

found the hotel kitchen staff to be a bit problematic; when i asked for breakfast with still 15min to go - the

breakfast was limited but ok

free parking, large comfortable room and bathroom..wifi is ok

no wifi in the room, not given a key to get in and out so was effectively locked in

a sign would be nice, so i could find the property. the parking situation is limited.

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

rooftop pool, safe, clean, staff very accommodating

the wifi signal also didn't make it to my room

they provide a few options for breakfast

also a lovely breakfast

breakfast was good. people courteous.

the breakfast in the morning was much appreciated and good-tasting

the staff couldn't have been more helpful. room was large and breakfast great.

so close to the airport, the staff were gorgeous, free breakfast in the morning.

the swimming pool and the spa installations are really complete

the sauna, the pool and the jacuzzi were very nice with a nice view

decent spa facilities

was denied use of the amenities and pool because i had my kid with me

wi-fi in room and spotty elsewhere; pool not heated; incidental charges - such as bringing a bucket of ice to

the design of the hotel and the rooms, the views from the rooms, the space upstairs, the gym, and the excellent

staff was also helpful and friendly the hotel has a gym and the breakfast area is located on the 7th floor with

place with a wonderful mission to help guatemalan kids in need

location was great with several restaurants and a gym (smartfit) with walking distance

it was a bonus to have a gym available, although it was very small

in room wifi was poor in our room

very poor wifi

clean and close to the airport. wifi super fast! free shuttle.

close to airport. clean and large rooms. good simple breakfast. great wifi.

tasty breakfast available in the morning

expected a good room but was given one way on the other corner beside laundry or some wash room

laundry service was too expensive.

nice upgrate room, excelet service, bar with live music on friday

the swimming pool looked great, perfect for swimming out

staff receiving us at the door including the parking, great personal, thank you all for your service

depending on the location, the wifi didn't work great.

wifi available in the patio - not in rooms

did not have a good bed or a good shower or working wifi

access to stores, free parking, staff.

2- the parking access closes too early

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

no dining facilities. bar bit dull.

wifi was a bit weak in my room; functional but only in certain areas of the room

wifi was at times spotty - but that s typical for anywhere south of the border.

wifi, clean rooms, updated bath with rainfall shower head

great breakfast!

breakfast, very comfortable bed

the wifi was not good in the room

the breakfast was lovely - we would recommend getting the hot option

the breakfast was delicious and fresh

the room was very clean and everything worked, great shower, good tv and most importantly the wifi was terrific

room was clean & fast wifi

friendly, helpful staff wifi price cleanliness hot water updated fixtures

clean, good wifi, good location, nice staff

wifi was amazing, beds were really comfortable, staff are really friendly, they held onto our bags

the wifi and fan worked. new curtains.

staff, wifi and cable.

wifi on the room 2) there wasn't any reception, everything was dark

close to the center the wifi is good.. good location not to noisy by traffic

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

always asking for laundry early in the morning plumbing sound during the night were loud

room service breakfasts were amazing

the gym is excellent and the snack offered from 6 pm to 8 pm was a good surprise

breakfast was great! food was expensive for other meals.

the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st

people ruined our vacation also the web site implies that you have use of the santa teresita spa pools

- no wifi in the room

lovely design and great spa with excellent massages.

breakfast was good enough. personnel was great. location was awesome.

the facilities are good, nice looking buildings, great swimming pools to have fun with you kids.

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

wifi is really bad and does not work the whole time - the toilet flush in our room did not work

the pool area, the delicious food and comfortable bedroom

very secure property with parking and lots of guards

the stay the breakfast and the place very nice all excellent