the pool and hot tub were lovely and warm

breakfast was good enough. personnel was great. location was awesome.

the breakfast was excellent as was the restaurant staff. the room was beautiful and modern.

the facilities are good, nice looking buildings, great swimming pools to have fun with you kids.

the facilities are good, nice looking buildings, great swimming pools to have fun with you kids.

the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st

gardens with small pool

nice breakfast with view of volcan fuego

very secure property with parking and lots of guards

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

wifi is really bad and does not work the whole time - the toilet flush in our room did not work

the swimming pool and the spa installations are really complete

the sauna, the pool and the jacuzzi were very nice with a nice view

can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely

the swimming pool and the spa installations are really complete

wi-fi in room and spotty elsewhere; pool not heated; incidental charges - such as bringing a bucket of ice to

laundry service also available at an extra charge

of my room was behind the reception so it was a bit noisy; and one of the bath towels had some laundry soap

the airport shuttle was convenient and very flexible with my schedule.

close to airport friendly staff airport shuttle service

it is possible to cook your own food in the kitchen

easy to shuttle to airport, kind driver waiting for me in the lobby at 6am to make my flight

reliable shuttle from airport

close to the airport, offering a free shuttle both ways

breakfast was just excellent and the staff were very kind

to the airport with shuttle service

clean and comfortable. good breakfast.

very clean, great breakfast and friendly staff

the wifi didn't work in the room

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

all using the same restroom, no hot water to take shower, not private room (not door locks) breakfast so bad,

strong (not necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have

and location is perfect, close to the airport and shops to get breakfast or other supplies

no working wifi

poor wifi

the pool was too cold. i didn t enjoy this on my family didn t like it.

the villa is wonderfull: colonial design, large territory, not a standard pool, good kitchen!

pool wasn t working properly, it had an algae buildup and was quite dirty, which was

had several dinners there- especially the pizzas after a long day of tour excursions 3) swimming pool was

the parking.

the views, breakfast, weather so cozy in the room. the staff

secure parking. comfortable beds. gorgeous view with delicious breakfast.

the breakfast, the views.

secure parking. comfortable beds. gorgeous view with delicious breakfast.

said it had a restaurant but that s only open for breakfast only option for food was the staff offered to

staff were lovely and there was free breakfast that i did sleep through :/ room had an on suite and everything

breakfast was simple yet satisfying, the bed was comfortable, and the room was clean

general the b&b is very comfortable: stylish and newly renovated rooms, good breakfast, free water and very

they also offered free shuttle to the airport

the breakfast was upon order

breakfast was very good

don't have washing machine in junior suite and the hotel doesn't offer laundry service

it even has a small laundry room

we liked having laundry facilities in the apartment

the parking was convenient but you do have to validate it at the desk and then the machine each time

was hard to get the attention of the restaurant and bar staff

no wifi in the room, not given a key to get in and out so was effectively locked in

a sign would be nice, so i could find the property. the parking situation is limited.

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

rooftop pool, safe, clean, staff very accommodating

the wifi signal also didn't make it to my room

it is next to the laundry, so the noise is constant

we were are to get our laundry done for $10usd per load, get our luggage held for a few hours and a ride to

i was able to get a secure parking space for my car and was allowed to come

beautiful property. extremely close to the airport. pet friendly with a nice green garden.

ear plugs i could hear everything going on in the other rooms on my floor and in the hallways wifi was spotty

the breakfast was nice, and the staff are super kind and friendly

they provide a few options for breakfast

breakfast, shower and bed

good basic guatemalan or american style breakfast.

breakfast is included and is very good

it is possible to pay for laundry services

staff was very friendly and helpful and the included breakfast was excellent

wifi just worked alright

the decorations, the plants, the room, the clean bathroom, the breakfast included, the staff was so polite and

beautiful garden! good breakfast! very quiet area.

so close to the airport, the staff were gorgeous, free breakfast in the morning.

the hotel itself was quiet at night and the wifi worked well even in the room

the wifi wasnt working in the rooms, you need to go the reception for it to work

the breakfast was completely adequate for such an affordable stay

clean and close to the airport. wifi super fast! free shuttle.

no one said free wifi

we also used their laundry service and it was extremely fast aswell as cheap

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

they have laundry available

we used the laundry and spa services, both were super great

the breakfast was amazing and included in our room rate

a sound of a laundry next door.

laundry service

the staff is super sweet and helpful with arranging outside services like laundry, drivers, etc

staff was super nice and they allowed us both early check in and late check out at no extra charge

room faced onto the courtyard and common area / bar and it was pretty noisy at times

laundry a bit priced. around 95 for same day return for a small load

i left my laundry to get washed and it all came back stained with bleach

organising laundry for us overnight, but woke us up to let us know it was ready at 6

laundry service

clean & discrete it was. i love the room service & food too!

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back

we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load)

location, on the edge of the city centre - walking distance to coffee and laundry facilities

laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal

friendly staff, cheap breakfast and laundry

no laundry service available through the hotel - but there is a laundry about 8min walk away

they also had a laundry service, and that was incredibly helpful

they also did a good job with our laundry

property and huge room with good wifi and a very comfy bed

decorated with style and comfortable and the inner yard is green and pleasant, ideal to have breakfast

you can getvyour laundry done across the street

wifi is restricted to bedrooms, and i accidentally flooded our bathroom one morning because the

breakfast included was perfect

on the second level were unable to connect to wifi but we were assured that the hotel is aware and they will be

the breakfast is good, the cleaning and fresh toiletries

free laundry

friendly and helpful staff, fast laundry service

coffee and cake are always available and the staff helped us with laundry and even ordering a pizza

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and

super friendly staff, wifi on common areas was very good

my laundry was done and folded for a very reasonable price

you ll notice some nice details like usb plugs, laundry bags, blanket, coffee & biscuits, hair drier, nice

good laundry service

and a great laundry service

in house laundry service was quick and convenient

the museums and the restaurant and bar and pool

especially with kids

i also visited the spa, which is great for relaxing by the pool

the heated pool, the gym, and the restaurant

location, bad room service / not possible to have breakfast (waiting list of more than 1 hour)

but if i have to make a suggestion i would say to include maybe a few more options in the breakfast

the roaring fireplace at night made my room extra cozy

the wifi could be improved but it is not the worst.

slow wifi in the room

taking breakfast on the rooftop with a view of agua volcano was magic

breakfast of fruit and pancakes, granola and coffee

breakfast was always different and we couldn't choose

wifi was really bad

breakfast varies every day and it is served in the garden if you prefer

breakfast was terrific

good value for money, nice breakfast, very good wifi and great location.

breakfast was only coffee and fruits but another couple got some tortillas with it maybe it

i expected wifi, but the one provided was working for 2 min in the main hall about of 15 min blackout

the staff was very nice and the included breakfast. also, the view on the roof

when i asked for the wifi password, again he was very rude and took my phone out of my hand to enter it, which

internet in my room didn t work, i had to stand by the door to catch wifi

wifi poor in room. outside good.

great wifi

wifi signal in the last room at the end of the corridor (room 23 if i remember well)

very noisy kids running around screaming until after midnight

a swimming pool would have been nice

convenient location, lots of small areas to sit down and chat, great breakfast too

when i specifically selected pet-friendly hotels, and chose a pet-friendly hotel on bookins, they didn't know

sheets, warm staff, small number of rooms, impeccably quiet location, good breakfast, attention to detail,

of rooms, impeccably quiet location, good breakfast, attention to detail, gorgeous room, great parking

they even helped us to send out our laundry to get it done

helped us store our luggage for overnight hike and also allowed early check in

complimentary parking off the street at the hotel

parking is available on site

allowed for early check in since they had space

there is a great and reasonably priced laundry service

really enjoyed the coffee in the room too + the laundry service

free water, coffee and wifi was a bonus

breakfast was included and we were able to get water bottles from reception

the staff is extremely pleasant and attentive. the breakfast is great and cooked to order.

i was very satisfied with the breakfast options

the breakfast was excellent: eggs, beans, papaya, bread, and great coffee

wifi was unreliable, and the room had an old, musty smell.

great box breakfast for early trip

friendly, good breakfast, rooftop terrace with great views and great location and good

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

the front desk arranged airport travel and laundry for us

the fireplace in our room made it so cozy

breakfast so good and delicious

is near the hotel that offers laundry and yoga classes

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop

colorful blooms & hanging ferns were our view walking to our room and while having breakfast

very kind staff, good free breakfast

we also had wifi

the pool specifically and the view was very nice

gym and sauna were out of action for two days with no warning and no alternatives offered

decor, pool, gym, room service, fireplace in room, attention to detail in room and bathroom (coffee maker,

breakfast was good food arrive cold to my table

response from room service 100% parking logistics are

the breakfast is included and it was delicious - served in the rooftop restaurant which is beautiful -

the pool & gym at porta also open to casa encantada guests

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

the breakfast on the rooftop was wonderful

photos distort the size of the courtyard pool, which is just for decoration

their laundry service is great and fairly priced

we could store our luggage and they could help us with our laundry very quick

laundry service was poor

convenient location, nice views, lovely staff, good wifi

the wifi was everything we needed, the hotel is in an incredibly central and walkable part of the city,

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

the kids really loved exploring the grounds

good breakfast, although not included for kids in the reservation

they didnt mention a q100 per pet fee and a q800 per pet deposit in cash needed

the breakfast options are excellent and the staff is friendly and kind

the breakfast was tasty, and the entire staff was very helpful to any of our questions about the city

breakfast could have been a buffet, but it was still great

the property also has parking

great breakfast

the beginning the wifi didn't work

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

a 5am start), and their laundry service was quick and could be done overnight

the breakfast was good. the coffee in the coffee bar is great.

breakfast was delicious with a stunning view from the terrace. wifi worked well.

the wifi connection in the bedrooms was not good

the way the bill was itemized to reflect food charge (breakfast advertised as included free), wifi charge, though

the room off of the bar is noisy

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

they did change the room, however it was right next to the laundry room which meant

laundry service was the worst

the wifi was weak - we could scroll the web most days but not take video calls

also, advertised a pool

i liked the spa tub and the security of the place. it was also very quiet and clean.

they offer free coffee (you have to ask for it) and there’s a bar here at night that offers great drink prices

and friendliness of staff, bar with live music attached so if you want a quiet place choose another spot during

besides all that the stuff is not welcoming and the breakfast was very poor

the continental breakfast isn t continental by american means (in usa a continental breekfast is an

beautiful place, great bar area and outdoor are

cheap laundry prices

laundry and spa services were good and easy to get from the concierge

friendly and helpful staff, the parking is a couple of blocks away

lovely hotel! excellent breakfast choice. the food was delicious.

laundry and spa services were good and easy to get from the concierge

from the taxes and 10% tip charges, i was not aware i was being charged another $80 worth of parking, breakfast

parking for six cars inside the facility requires one makes a reservation

comfortable beds, huge suites, good wifi

quiet, comfortable courtyard: beautiful, secure staff: incredible, friendly, and speak english breakfast: simple

the included breakfast was delicious

its location to the terrace, from laundry services to the cleanness, it has been a fantastic experience, thank

central location, kind staff, quick laundry service. had a great stay.

they offered laundry service with a affordable price

nice location, cheap laundry service, balcony off lobby

the did an excellent an efficient laundry service as well

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

also, the parking spot provided is only in the cabin

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

laundry service prices were excessive,there was no view from the room, location was fine just a 10

poor wifi signal, smaller pool than what i expected, no gym or sauna area.

t get told much information by the staff on arrival, for example the wifi passcode or where the pool was

gorgeous property and location was perfect! loved fireplace in room and architecture of hotel

i asked for room service at 805pm and they said the restaurant was closed for the evening

breakfast each morning was a highlight, eggs benedict & fresh juices impeccably served to our table

breakfast was delicious

the breakfast was unbelievable

the room was huge, the breakfast was awesome and all the staff exelent

the breakfast was great

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

also, their laundry service was fast and did a good job for a fair price

laundry service good

laundry service offered

staff were helpful with all our questions, organising tours, laundry etc

good breakfast included with a great view of the volcano

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

very good breakfast

place was really clean and the staff was amazing, i never had a problem with the wifi

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

personal, my room was next to the laundry room and the stuff woke me up very early (they were talking and make

laundry available per bag, small or big so not per piece

staff was helpful to arrange for expedited laundry services after an outing to acatenango

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

laundry service just around the corner as well

good laundry service around the corner called 'cafe siete' if you need it

the facilities are great and so pretty! the breakfast was great as well!

cable tv and good wifi in the rooms

the booking hadn't been communicated to the spa staff so we sat waiting for 20 minutes in the lounge (the

included breakfast was not as great - you’d have to order a la carte options for additional cost

by the pool for over an hour and no one offered me service, despite their website saying there was

we liked the pool area to relax, but didn t see any service

dinners and breakfast were delightful, and the service was personalized and attentive

but you can pay additionally for a great buffet in the restaurant or ask for room service

loved my room the jacuzzi and breakfast

gardens, friendly staff, excellent parking facilities in a town where is very difficult to

there's a mini bar the drinks in which weren't cold enough (the coke foamed in my mouth)

the spa was out of service and we had no prior knowledge

good customer service resourceful and friendly my laundry was done ( for a fee)

great price for doing laundry

quality cotton bedding and there are laundry

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

:/ wifi on and off

wifi in the rooms, no hot water in shower, jacuzzi and laundry facilities are not available like

week wifi in rooms but very good on patio.

no ice machine no iron wifi only in the halls outside your room but not inside the room.

breakfast

gorgeous gardens & pool, friendly staff excellent breakfast!

i also got completely ripped off with my laundry and charged $120 for a few

the room was clean, and the wifi coverage in the room and the common area was good

the parking lot location is too far from the hotel

no hot water, no wifi

the wifi barely worked in the room.

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice

they do laundry on site too for a very reasonable price which is very handy

they have a own laundry and they wash everything after a customers visit - even the blankets

they also offer meals, laundry service, and airport shuttle although all three are extra cost

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

couldn t do laundry because it was saturday night and there is no laundry on sunday

the laundry service shrank/damaged my clothes beyond repair

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

they offer laundry services for 3-6 euros, depending on the load

speedy laundry service

they have laundry service

cheap laundry, it was actually cheaper than nearby laundry places

the laundry service is high recommendable

they also do laundry for a good price

laundry service across the street and center is a block away

outdoor rooftop bar seemed closed during my stay in the evenings

the ladies serving breakfast were so lovely and polite

great breakfast quiet good roof top terrace

unable to shower after a long travel day caused significant discomfort, especially with young kids

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

pet friendly can improve

the wifi there was very fast compared to most other hotels and locations in guatemala

the wifi sometimes stopped working for a few minutes but then it was good again

the hotel is in the middle of everything and since they have parking space for your car you don t have to

no wifi connection in the room (not working in room 204)

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

reception (men who did not care carefully about our needs and questions, women being far better) wifi difficult

because of the easter week processions, their off-street parking became a real plus

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

15 - a dingy room at the very back, noise from the laundry next to it

even the wifi signal is low

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

all three rooms had weak or almost zero wifi coverage

we did laundry and it came back same day

the fireplace in the room and manicured lawns

the breakfast in the morning was delightful

breakfast was

reserved a suite, the reservation said the room had a private balcony, a sitting area, fireplace, the images of