beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

very secure property with parking and lots of guards

understand that the pool was solar heated

the stay the breakfast and the place very nice all excellent

wifi is really bad and does not work the whole time - the toilet flush in our room did not work

no laundry service available through the hotel - but there is a laundry about 8min walk away

they also had a laundry service, and that was incredibly helpful

they also did a good job with our laundry

i felt like i was living in a beautiful spa jungle inside a city for a couple days and i couldn t be happier

breakfast can be served anywhere you want

more breakfast selections ,incorporate more traditional dishes. everything else was excellent

the property also has parking

the villa was spacious and had a kitchenette

i got sick on my last day and daniel an employee there brought me my breakfast to the room

staff was kind and accommodating. breakfast was delicious. overall facilities looked great.

gym n pool

pool is not a great place to hang out with friends

bad wifi

i also visited the spa, which is great for relaxing by the pool

music in el cabildo bar was loud, awful and did not blend with the ambiance

the staff is super sweet and helpful with arranging outside services like laundry, drivers, etc

laundry service

a sound of a laundry next door.

wifi and no air condition in the rooms

that helps education for the kids

location . place . rooms are big and cozy.good breakfast. very green and quiet place.

finding the hotel was easy, there was parking, staff were extremely friendly and on top of things

there are 9 beautiful rooms, each different from the others, some with fireplaces, anterooms

the breakfast is also quite nice

the breakfast

great wifi

internet in my room didn t work, i had to stand by the door to catch wifi

very noisy kids running around screaming until after midnight

good wifi, hot shower, and very comfortable big rooms

pet friendly the guest next to us left her dog in the room when she went out, left the tv blaring &

they even helped us to send out our laundry to get it done

the breakfast could have more choices and wifi in the room could ber better

parking is available on site

rooms are spacious and have beautiful wooden furniture and fireplace

allowed for early check in since they had space

my laundry was done and folded for a very reasonable price

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended

good laundry service

in house laundry service was quick and convenient

you ll notice some nice details like usb plugs, laundry bags, blanket, coffee & biscuits, hair drier, nice

laundry service was poor

their laundry service is great and fairly priced

we could store our luggage and they could help us with our laundry very quick

really nice staff. nice interior patio you can work there with a great view and good wifi

got the last room and the wifi signal there was weak

laundry service prices were excessive,there was no view from the room, location was fine just a 10

gorgeous property and location was perfect! loved fireplace in room and architecture of hotel

t get told much information by the staff on arrival, for example the wifi passcode or where the pool was

can t decide if you want room service or not, they enter your room to clean it anyway, twice a day , so it

the restaurant, the bar has great ambiance, the room and hotel in general very romantic and the staff superb

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop

is near the hotel that offers laundry and yoga classes

were lots of choices and it was an excellent hot breakfast

wifi. breakfast. service.

room, amazing patio area, amazing view from 2nd floor terrace, free breakfast, free parking included

laundryservice

they did our laundry and it was very good

laundry

used the laundry service and the clothes came back a bit wet

the staff are helpful - we arranged shuttles through them & got laundry done with a quick turnaround

there is a great and reasonably priced laundry service

really enjoyed the coffee in the room too + the laundry service

big spacious comfortable bed, and the suite has a jacuzzi spa tub

breakfast

in each room day staff were nice & spoke english good location, a few blocks from the main park wifi was mostly

we also used their laundry service and it was extremely fast aswell as cheap

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

we used the laundry and spa services, both were super great

they have laundry available

mentioned, i'd skip breakfast and coffee at the hotel

laundry and spa services were good and easy to get from the concierge

cheap laundry prices

location, staff, a/c, wifi, breathtaking views from the terrace, free delicious breakfast to start your day,

laundry and spa services were good and easy to get from the concierge

fact that they turned off the wifi 10 min after we got there and didn t turn it back on until we asked at

maybe just a little menu to order breakfast items.

also, the breakfast was delicious

breakfast served a little late

for this price i would expect a better breakfast. it was pretty basic; bread, fruits and coffee

very good breakfast indeed

breakfast included was pretty small and not enough for me

wifi was not working most of the time or more than super slow when working

breakfast was only coffee and fruits but another couple got some tortillas with it maybe it

is super nice, you can see fuego the shower is warm no key but always someone at the door breakfast included it

breakfast was a let down

helpful staff, wonderful location, clean rooms, very beautiful garden and very good breakfast

breakfast varies every day and it is served in the garden if you prefer

shower was warm but not hot, wifi didn t reach the rooms

breakfast of fruit and pancakes, granola and coffee

people it is extremely difficult to communicate with night reception ( maybe a course would help) wifi - not

wifi could ve had stronger connection.

the bad wifi.

2) there's no working wifi

we had wifi as well

it would be nice to have a bar for residents

breakfast each morning was a highlight, eggs benedict & fresh juices impeccably served to our table

the breakfast was unbelievable

i liked the property itself. i also liked the staff and the free breakfast.

the breakfast was great

you can getvyour laundry done across the street

asked for early breakfast ( 7 am) before we left and were refused

the ladies at breakfast were helpful and the food was delicious

good wifi

on the second level were unable to connect to wifi but we were assured that the hotel is aware and they will be

location, on the edge of the city centre - walking distance to coffee and laundry facilities

laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal

friendly staff, cheap breakfast and laundry

we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load)

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back

it is possible to pay for laundry services

were super friendly, breakfast was good, courtyard was cute, and the view from the roof is solid

beautiful garden! good breakfast! very quiet area.

wifi didn't work well up there but an awesome view of the volcanoes when the sky was clear

ala cart breakfast very good

also, their laundry service was fast and did a good job for a fair price

laundry service offered

clothes came back from laundry looking worse than before

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

laundry service good

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

great location. wonderful breakfast. very helpful staff.

the room was clean and comfy and breakfast was good

the breakfast was excellent: eggs, beans, papaya, bread, and great coffee

great box breakfast for early trip

breakfast was very good

also, the parking spot provided is only in the cabin

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

the breakfast included - oh my, was delicious

i emailed before checking if we could have breakfast at 7am because we were climbing acatenango at 7

great drinks and beer selection, great breakfast, incredibly helpful staff, a cute little terrace, and absolutely

close to a bar (party hostel) so thursday, friday and saturday it's party until 0300

the breakfast was tasty and the staff were friendly

wasnt available 2 out of 3 mornings wasnt clean and the laundry was done in the kitchen and sitting areas

), did the laundry for free

also, there is a fully equipped kitchen that is available for use

wasnt available 2 out of 3 mornings wasnt clean and the laundry was done in the kitchen and sitting areas

wifi was terrible, we did not get any signal whatsoever

we did laundry and it came back same day

it is huge and has high, vaulted ceilings and a large fireplace and sitting area

the a la carte breakfast menu is an amazing touch and served in the beautiful open garden space is even more

location, quiet & peaceful but near everything, excellent staff who organized an early check in which we really

the breakfast was very good - probably the best hotel breakfast we have ever had

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

the room off of the bar is noisy

laundry was a little expensive although convenient

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

nice staff, great wifi signal great location

the resto and bar stay open till 11p

location, back garden and pet friendly

beds were hard as a rock, wifi did not connect to room.

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

no wifi connection in the room (not working in room 204)

parking lot leaves you wondering

because of the easter week processions, their off-street parking became a real plus

laundry dryer sound can be a little loud at times

wifi worked well, bathrooms are always very clean

great location, comfortable beds, good wifi! staff we friendly and rooms were cleaned every day.

the room was a decent size, the bed was comfortable, wifi worked well, pillows were decent, location was great

15 - a dingy room at the very back, noise from the laundry next to it

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

the mattress was very old and uncomfortable, and the noise from the bar across the street was loud enough it

wifi worked quite well :)

wifi. variable. dropped al 3 of my devices frequently.

toilet stinks, the swimming pool was full of bugs, i booked for breakfast included and at the end wasn't it

only complaint was the room next to ours there was a young family with kids that were pretty noisy

pool wasn t working properly, it had an algae buildup and was quite dirty, which was

staff from the front desk to the person in charge of the parking lot

the best part is the hotel offers free parking

love the fireplace in the room and the roof top patio

the staff was super friendly and breakfast was delicious

wifi barely works, so i wouldn t recommend staying here if you need to work

staff was lovely, breakfast was tasty

the room was clean and spacious and included a fireplace, a fridge and a microwave; the bed was very comfortable

friendly and helpful staff, fast laundry service

coffee and cake are always available and the staff helped us with laundry and even ordering a pizza

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and

free laundry

they even served us breakfast half an hour before the usual time as we were leaving very early in the morning

only thing was no iron in the room or laundry service. we managed.

laundry service and the beautiful garden and seating area

excellent laundry service (the best we had in 3 months in central america

the laundry service was efficient and fairly priced

is a very small thing but hotels often use too much smelly laundry soap or fabric softener

they offered laundry service with a affordable price

the did an excellent an efficient laundry service as well

best of all same day laundry service for when you return filthy from volcano ud83cudf0b hike

nice location, cheap laundry service, balcony off lobby

central location, kind staff, quick laundry service. had a great stay.

location and facilities. renewed classic palace. great breakfast

view from terrace on the volcanos breakfast & food friendly staff good location

rooftop terrace is amazing spot to drink fabulous mojito s or sangria expertly made by the bar and gaze at

that there will be a wedding (some part of the hotel would then not be accessible) no swimming pool

of rooms, impeccably quiet location, good breakfast, attention to detail, gorgeous room, great parking

wifi was awful

beautiful garden and play area for kids too

personnel are friendly and courteous, miss blanca already knows my kids and she's is vere kind to them and always

great pool. the staff is friendly. the rooms are very clean. the wifi is good.

got food poisoning from room service

although the pool was tempting, we did not use it

property and rooms, big fireplace, beautiful bathrooms, loved the rooftop terrace with mountain views

wifi in the room did not work well

the views from the rooftop deck were amazing where we enjoyed breakfast each morning

the roof terrace is a highlight and having breakfast up there was lovely

laundry service was the worst

they did change the room, however it was right next to the laundry room which meant

limited facilities like no spa or pool, bathroom could have been a bit more spacious

limited facilities like no spa or pool, bathroom could have been a bit more spacious

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

they offer laundry services for 3-6 euros, depending on the load

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

couldn t do laundry because it was saturday night and there is no laundry on sunday

the laundry service shrank/damaged my clothes beyond repair

laundry service across the street and center is a block away

have stayed at many fine hotels, but this raises the bar far beyond any expectations

the breakfast has good varieties and was very tasty

great breakfast quiet good roof top terrace

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

it had wonderful kitchen and laundry facilities

speedy laundry service

they have laundry service

laundry service was reasonable price

they also do laundry for a good price

the wifi was strong and i was able to work remotely

clean facilities, friendly staff, comfortable, and great wifi

the daily room service is a nice touch

wifi

good stable wifi

the breakfast is full of fruits, and the people of the hotel are super friendly and clean

room was the last one available so near the front and the noise of the bar, the street, and neighboring dogs

staff and owner were fantastic and so was the location and breakfast

the walls were thin and you could hear people outside very clearly, as well as the noise from the bar downstairs

breakfast was good

wifi best in public areas

also, the wifi really works only in the common areas

great price for doing laundry

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

quality cotton bedding and there are laundry

good customer service resourceful and friendly my laundry was done ( for a fee)

:/ wifi on and off

very good breakfast

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

good breakfast included with a great view of the volcano

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

place was really clean and the staff was amazing, i never had a problem with the wifi

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting

first room i was assigned was in a dark corner next to the laundry room

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive

but we ended up in a room right next to the maid's closet, laundry, and morning coffee machine

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

) my daughter and i had breakfast on the rooftop terrace each morning (wonderful views of the volcano and the

photos distort the size of the courtyard pool, which is just for decoration

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

breakfast was great

location is good, breakfast is great. employees friendly.

there is parking inside for guests and a beautiful

the location is very good if you need to park your car inside the hotel parking and walk around

we requested parking on site and it worked out well

the front desk arranged airport travel and laundry for us

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

spacious room with a fireplace and a terrace overlooking a garden

room we've ever stayed in - huge, spa bath, beautifully designed best overall hotel we've ever stayed in -

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

pet friendly can improve

the wifi there was very fast compared to most other hotels and locations in guatemala

the wifi sometimes stopped working for a few minutes but then it was good again

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

we weren't aware that we had to pay extra for the pet

the breakfast options are excellent and the staff is friendly and kind

and security of the place, along with the convenience of having plenty of parking available and breakfast included

the kids really loved exploring the grounds

also they charge 40q a lb for laundry which was literally outrageous

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

the cable and wifi were free and rather reliable

after the upgrade, wifi is not stable enough for videoconferencing

i also got completely ripped off with my laundry and charged $120 for a few

room smelled musty. wifi was poor which made major hard ships

no parking on the actual property

the parking lot location is too far from the hotel

even though we didn t use the kitchen area, it was very big and well equipped

laundry was expensive and we had to pay some random quetzales, they couldn t even say what for

was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry at a very

this place has a great location, helpful staff, laundry service, good security, and a great value

for an extra charge they did my laundry and it was much appreciated

the lady that runs it was great and did an amazing job with our laundry which was really appreciated

they do laundry on site too for a very reasonable price which is very handy

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice

they also offer meals, laundry service, and airport shuttle although all three are extra cost

they have a own laundry and they wash everything after a customers visit - even the blankets

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

a 5am start), and their laundry service was quick and could be done overnight

the way the bill was itemized to reflect food charge (breakfast advertised as included free), wifi charge, though

location serving food take long time because kitchen downstairs

room service is excellent

no ice or bar fridge available

and the wifi generally worked pretty well, too

room service - no silence policy after 22h00 and before 07h00 - no hanging space for clothes

laundry service was clean(after volcano hike we really need this

they offer a laundry service, and have complimentary tea and coffee for most of the day

fair price. good and speedy laundry.

they even offer a cheap laundry

basic kitchen and a very good and fast laundry service

good laundry service around the corner called 'cafe siete' if you need it

laundry service just around the corner as well

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

a bit hot when we were there but they had fans, good wifi

the room was spacious & i found the wifi to be strong enough for streaming

we love the safe and secure underground parking lot

wish they had a better spa and swimming pool option

spa was really good too

the bar would not allow wine to go to room in a real glass but insisted on plastic

but you can pay additionally for a great buffet in the restaurant or ask for room service

great hotel, good location and cheap laundry service !

no room service or other amenities , no water to drink

location, very clean and regural room service, hot water, very friendly stuff, quiet and

wifi would sometimes cut out, but it was good for the most part

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either