foam pillows swapping as i can't have feather went to reception young lady went straight to laundry cupboard

particular thanks to the guy on reception who spent 20 minutes sorting out a wifi compatibility issue with my

staff; attractive decor; ambiance was professional but not too chainy ; ev charger available, easy to use

excellent on-site parking

plenty of easy parking

met our expectations, except didn't expect to have to pay for pet.

loved the hearty breakfast

inn set right next to the golf course and stunning cotswolds views

not much parking on site.

amazing restaurant for dinner, and had a few drinks in the bar next to the fireplace

laundry room

location , great outdoor spa facilities and the staff were amazing

very quiet location,excellent breakfast,nice bar,good parking.

good parking and facilities

the grounds of the hotel are lovely and you can use the pool (although freezing) and hot tub for free

laundry was good

there was also a laundry area at the top of the stairs, which was quite messy and didn't leave a great impression

walking distance to a number of restaurants, pubs and bar

we had a few dramas with the wifi initially, but after a few hours it kicked in

late check out time and breakfast

breakfast was delicious

plates at breakfast could be taken away sooner

restriction on parking, which could be a problem in high season.

garden bar is very good, with super helpful staff

didn t use wifi as had excellent 4g despite being in a valley in the cotswolds

wifi signal was poor , but i had come to escape all that anyway so not a problem really

tv and phone reception a bit dodgy but what the heck, there was free wifi.

perfect location , with parking

and the village itself is gorgeous away from the really busy areas as well which was fab and parking on site

tv apps didn t work (netflix/prime etc) as they needed updating but couldn t connect to the wifi

the carpets were filthy, the place smelled, the laundry was dirty and the plumbing was impossible it was

checked in with two dogs, no mention of the price for each pet was mentioned

double bedroom smart friendly fabulous facilities excellent breakfast choice great value included parking wifi

wifi wasn't very hit and miss and found a hair from previous guest in the bath.

lots of parking available and beauty outside seating area

i also overlooked where the dirty laundry was stored

being woken up at 7am by the laundry van crashing and banging outside our window

the bar wasn't very atmospheric so we decamped next door to the pub. sofas might help.

30 charge for pet stay seemed excessive

location as it is next to a bar resteraunt and the park and ride

that would help future guests using the cooking facilities would be to have a breakfast bar for serving food

breakfast was not available but a lovely teashop opened at 8.30am

good food, a great breakfast and brilliant beer

the staff were very friendly, and the continental breakfast in room was very good.

the bar was great and the food was superb

had a room next to where the laundry was delivered and it was a bit noisy on occasion

pool was okay but shut too early for kids

of noise and disruption who had been put on the same corridor , there was screaming, shouting, kids running

the spa is a nice bonus on our stay

bar is extremely pricey

heating noisy , floor boards in room and corridor loose and noisy , noise from kitchen and laundry staff,

view overlooking water tank and laundry area was not the best

view from room was awful, a load of laundry trolleys

room wasn't as booked and outside room was laundry bins and noisy

had a view of the bins at the back, and i was awoken at 7am to the laundry cages being dragged past

casting to room tv doesn't work - it is not connected to wifi - we were told it is due to changing internet

have an ev vehicle i made an inquiry about a ev charger after booking on the website, the responded email says

price of room service

staff, comfortable surroundings, the room was clean and spacious and the free wifi worked well

the pool/wellness has restricted hours for kids, which are only allowed until 6 p

room too close to laundry room

like being kept awake by the banging of the door as i was next to the cleaning/laundry room

being next door to the on site laundry room. it was really loud.

laundry facilities in the room

didnt get a chance to use the pool or the gym as we were too busy exploring the

and the hosts provided a laundry service which was really handy for us

parking was well designated, and even when returning late there was still a space

a sign at the breakfast bar stating -take a seat and someone will take your order

bar was not open during the duration of our stay, and did not appear to be stocked

breakfast very good, really tasty and had a little bar so we could get a few beers after the rugby

the complimentary 90min s use of the spa facilities (steam room, sauna, outdoor hot tub, indoor heated swimming

spa, pool, food and attentive staff

the wifi dropped frequently in our room but not a big deal.

our beautiful room was above the kitchens, noisy from 5am.

lovely restaurant we did feel rushed and the staff were clearing and resetting the tables for breakfast when we

laundry left up on a landing

room had no view and was next to kitchen and laundry

no gym or laundry service either which makes longer stays a challenge

the view outside was the laundry bins and kitchen

everything was perfect maybe better wifi connection in the rooms

clean, comfortable beds and was warm and cosy for our girls trip (3 of us) added bonus was the bar which is also

breakfast was excellent

good location for walking into town lovely garden with good parking staff were excellent

nicely cooked breakfast, everything ordered from menu including cold items such as cereals, juice etc

the same goes for catering/ bar staff

could have had internal laundry facilities.

great location, excellent staff, kitchenette and laundry facilities excellent

we chose an apartment for laundry facilities and to cook for ourselves which we did every night except the

housekeeping staff all sitting in corridor surrounded by bags of laundry each morning not a good look

only thing is the wifi was a little slow, but it s nice to just concentrate on relaxing and not worry about

lots of parking

off street parking right outside

there is ample free parking

nice bar and restaurant

breakfast was excellent, rooms were comfortable,beer was good ud83dude0a

beautiful rooms and general decor, bar and outside area is perfect.

checking in to checking out, the owner was friendly and helpful, breakfast was also excellent

very comfortable and spotless clean ,nice bar ,breakfast was bit confusing but lovely

breakfast was delicious too

really lovely rooms and the food on the restaurant was exceptional as with the amazing breakfast

no view just backed on to staffs shed/ laundry room

beautiful grounds, however room was very dated and very standard, outside our room there was the laundry room

use of pool 25 per person was expensive

wifi wasn t working

rose petals and chocolates on arrival, was charged for this when i arrived but had not been done

also we asked for a quiet room but were put by the service doors so were woken early by the laundry

didn t seem to know if they had a laundry service or not

friday morning we were rudely awakened at 6am by bins being emptied and laundry deliveries just outside the

good spa and gym, free parking and plenty of it.

bar area, restaurant, quiet sitting area, room for young kids to play, gym,pool, plenty of parking the list

corriors littered with laundry at

maintenance team then at 7am on the same sunday we were right next to the loading bay for the laundry truck

our room '346' was right next to the laundry entrance

long corridors, ways out of the building through fire doors past dirty laundry (or it was a long walk up multiple

distance from room to reception. what happend to my laundry!

service doir all left open showing dirty laundry

we got woken up at 7am from the cleaning ladies opening the laundry cupboard next to our room and shouting

henry the hoover and housekeeping laundry left over from room changing and left overnight in hall way

wifi and heat were not working during most of my stay. reception stopped responding to calls

00 on the checkout day; easy wifi

staff in the restaurant and bar were very helpful

we stayed in a pet friendly room and it exceeded our expectations

the breakfast was on the expensive side, however there was plenty of choice cooked and continental food

hotel bar could be better

told us the dinner menu was in the room which we found disappointing only to find out it was the room service

was poor and expensive, don t appreciate walking down a corridor to our room with laundry bags, beer kegs,

easy check in and they allowed early check in

breakfast slightly expensive ( room service was less expensive it seems , think that was odd) though still very

the kids bed was way too soft so my son ended up sleeping on the sofa

room service divine & bed sooo comfortable

we were in the basement and looked out onto the car park and were awakened by staff emptying laundry cupboard

together, no shelves in the wardrobe, no amenities such as shwer cap, tissue paper, vanity kit, laundry bag, no

lift no sitting area no room service stuffy and hot so air conditioned

please don't ever make your hotel pet friendly it will spoil it

additionally, no onsite bar or room service (the pantry app was a non-starter) made it feel less like a

breakfast room for a continental breakfast (croissants, toast, juice, yoghurts etc) and a small bar in the small

breakfast was poor and grumpy staff around kitchen.

it was pet friendly but surely should be deep cleaned

cooked breakfast, bigger bar choice

the price was perfect, the breakfast was convenient, the parking was great and the little bar in the lobby was

the breakfast and food in the bar was excellent

the bar is a nice place to sit down to unwind and we also ate dinner there which is really good

come here a lot the location is great for us, the staff are always really friendly and the breakfast are always

hotel shut at 17:00 on sundays, so no bar or restaurant

room was spotlessly clean, breakfast was ample, cooked well and presented nicely

woken up and kept awake by the laundry trolleys arriving up and down the pathway outside the bedroom window at

the bar was good and restaurant areas great for a little more privacy from the bar

late check out available at additional cost

the location was great, very easy to get to by car and ample parking

for a number for room service

there for a funeral, manager super accommodating with regards to an early check in and helping with where we

the staff showed us the pancake making machine which the kids loved

i rang ahead to get early check in

friendly staff, comfortable room, great breakfast choice, ideal location

pet friendly, good breakfast. friendly staff.

reception was full of laundry when we arrived no buzz or positive vibe about the place at all

t realise pool wasn't within the hotel itself but has it turned out we wouldn't have used it anyway

no pool/spa on site

access to the local gym's swimming pool which was very well kept, complementary with your booking

to find coming through main streets and pool not at hotel but 10 minutes walk to gym in mall

the cleaning staff left vacuum cleaners and laundry on the staircase landing all day

hot expensive shabby room for 360 a night you are having a laugh - no room service no one a reception, no

promenade hotel & restaurant, a short walk in cheltenham and enjoy dinner, take in its stunning bars - the gin

trendy and tasteful , nice staff, other guests were couples, no kids.

i loved the pet policy that staff can bring their dog to work and we met several of their fur

was amazing staff were apologetic about bedding and changed this straight away - problem with the laundry

great staff, great breakfast. good tea and coffee trolley. lots of free parking

place, great accommodation, great safe parking

staff were very welcoming and friendly - keeping the bar open, serving us drinks and nibbles to our table until

no wifi in room. was available in bar.

no guest laundry facilities

we had to ask for a room change initially as we overlooked the laundry but the staff were quick to act and we

room above the laundry so a noise all night.

room was a little dark and looked out over the laundry bins, was okay just as somewhere to sleep over

we were in a room above the laundry area so was quite noisy at times.

felt we were tucked away in a room that had a view of a laundry shed unlike the other similar rooms it felt we

spacious room, nice bar/fireplace and dining area, nice yard/surroundings, friendly staff.

the location, it was well positioned for visiting most places but quiet, and there was ample car parking

bar very warm, cosy and inviting

is lovely both inside and out, the staff and welcoming and friendly, the facilities in the room, parking, booking

location and staff service are very good. every staff keeping smile and very kind to kids.

great service beautiful room food was lovely so was breakfast lana the waitress was lovely as was i think his

also it was a little expensive for my pet

the spa was small and the parking was difficult to figure out. staff was a mixed bag

we paid $350 which included the breakfast (there's a wonderful buffet in addition to the hot breakfast), and

fantastic pub , perfect location. great landlady and staff and the breakfast was great

breakfast was amazing nicely done and a perfect start for a working day

we were greeted by friendly, helpful staff despite the bar being really busy

very good location and nice bar area

room was shabby,badly kept, dirty carpet , extension electrical cables everywhere,( dangerous); our pet found

cocktails in the bar after dinner

wifi was a little spotty

would benefit from a gym/pool.

also it would be ideal if an establishment of your caliber offered valet parking such as the likes of bovey

(private parking at location)

don t iron your clothes when you send them for laundry

special mention to barbara for helping me with the extension and with my laundry

room had a view at the backyard which wasn't so nice because had some stuff for laundry/kitchen

very accommodating and prepared sandwiches for us even though we arrived slightly after their kitchen had closed

facing the stunning view and both of the adults and kids have a relaxing holiday here