would have liked to have a swim in pool but was closed

on the cons, wifi was not very good, lots of fluctuations

huge parking lot

very helpful staff, location was spot on for skiing, parking was great. comfortable beds

great access to the hill and free parking is a bonus

they should include breakfast.

also we had room 415 over looking the golf course but the in room chairs are so low all you could see is the

lots of parking close by

the bed was super comfy, the location was quiet but near the highway, there was a gym in our room

gym was really small and the equipment was tightly packed in

it is not really adapted for small kids, but still very good

great food at la traite. room is very clean, spacious and it s pet friendly!

good parking

it is not really adapted for small kids, but still very good

that i stayed with my little kids, our hotel room smelled like smokes or cigarettes

nice indoor pool, coin laundry

so we had to guess when cycles would be finished which resulted in multiple trips from room to laundry

parking availability and the pool

arrival, we have been contacted by the hotel management (around 7 pm) with complains that the kids are disturbing

location, facilities, room size and breakfast

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

there were a lot of amenities such as pool and business centre, but i didn't get a chance to use them personally

the pool was great for the kids

the wifi did not work the entire morning of my second day

there were no plates or cutlery in the little kitchenette space

the laundry (if needed) is very expensive

laundry needs to be reserved there is only one washer one dryer

the laundry dryer is very old, the filter screen is worn out

quiet, the hotel was filled with kids and we didn't hear any noise, the rooms are very soundproof

no cleaning for stays shorter than seven days, the gym room is a joke

laundry facilities!

selfservice laundry was extremely good and quick

room was above the laundry room and we seem to hear allot of machines

check in and check out, good location, great value for money, loved that the property had a paid laundry

laundry room was decisive choosing it and worked well (3 dollar per washing or dryer)

it is great to have the coffe machine without cost, the laundry machine and supplies available

free laundry

a+, we especially loved the coffee and juice bar and laundry, breakfast was great, staff so friendly and helpful

self serve the kids enjoyed the pool but wish it was a little cleaner great breakfast free guest laundry with

free laundry detergent and dryer sheets and free washer and

of laundry

no access cooking facility or microwave or kettle. i would change that. no laundry on site too.

laundry down the halls outside their rooms but probably due to covid

lots of parking

working well, we had ripped towels, and no bath robes although they had a really nice pool and spa area

was hoping for laundry facilities, but this isn't currently available (apart from dry-cleaning).

access to buses into old quebec city, very helpful staff. laundry on site.

room, clean beds, clean and well equipped facilities (laundry room, free coffee in the cafeteria

laundry price, everything we need is self-serviced and mostly 24/7 available

lots of parking, laundry facilities, free coffee

you can do laundry since they have laundry machines

it's understandable for a better location but there isn't any room service, no kitchen, laundry machines did

if you are not going to the spa it is a bit secluded from the city

very clean, cosy, excellent location , free wifi is quick and stays connected

the location was convenient, with easy access to the main attractions, and the free parking was a big advantage

possibility to use the laundry room, although with additional cost

host helpful in directing us to laundry facilities

laundry need to pay

because the room is right beside a laundry room and the laundry machine is right across the wall from the bed

great wifi

was able to request an early check in because it was raining and we couldn't do anything we had planned as we

only one thing i didn't like is that there is no laundry room

we appreciated a friendly bilingual check-in and used the onsite wifi

parking is super convenient

the pool and patio were closed and there was debries and garbage in the back area

i wish the pool was bigger.

have lots of bags would be nice to have some muscles at the hotel to get bags up the stairs :) laundry service

like the amenities as it has a swimming pool, laundry room and kids playroom

breakfast was meager; 1 laundry room for the entire hotel and just a very dated facility and rooms

everything, they even had a free laundry room with soap and drying sheets !

its like it did not dry up propery or did not do laundry properly

laundry

no towels at pool.

i like the location and wifi

bed was very confortable. good wifi connection.

first room the spa was smeeling bad and wasn't clean

there is no laundry room , room is very small

close to sight seeing attractions, laundry very close by. staff very accommodating.

laundry is overpriced. breakfast very heavy, the room not spacious.

no laundry

staff we very friendly and dealt with all our enquiries such as laundry service, getting coins for the vending

i really appreciated that there were laundry facilities on the premise

elevators; stairwells that didn t open to the ground floor; laundry bins consistently in the hallways; see

love it kids love their pool and slide. clean hotel, good bed. a lot of parking thks

love it kids love their pool and slide. clean hotel, good bed. a lot of parking thks

no towels changed, bins not empties, coffee not replenished also the spa, gym and swimming pool were out of

make is to add a robe hook on back of the bathroom door, and add another washer and dryer to the laundry room

hotel, staff very friendly parking excellent right outside door to room, good laundry facilities, buffet

hotel had a laundry which was amazing

had laundry facilities which was fab for us

laundry facilities

would be nice if they had laundry facilities on-site

location, comfort, bar and resto on site wifi in the rooms

we did not have access to wifi until midnight

lol food pool gym sauna restaurant

the location is great, nice gym and pool, variety of food in the buffet, very comfortable beds

does not offer self laundry service

parking was close and secure, though access to the parking lot was difficult during rush hour if

and we would have liked to have a pool or hot-tub

didn t have a lot of parking.

clean room, polite and helpful staff, parking, location, coffee :)

the laundry facility is very convenient

the provide laundry

lots of onsite facilities, including a laundry room and gym and restaurant

location is great, there's a live music bar really close called the phoenix

price, lack of open gym and pool.

disappointed that this hotel doesn't offer a kitchen or laundry room, especially given the price

-i asked for wifi code one of the staff wouldn't give me the code because it was not 16h but the other one gave

information in the room about how to connect to wifi and work the tv as well

comfortable room with lots of closet space, good size tv & wifi

wifi was weak

the location was very near to quebec city airport and they accepted pets.

we awake at 10:30 when breakfast is over ,

breakfast with a variety of options, i loved it so much

breakfast was great, rooms extremly clean, english speaking and very kind staff

all staff were very welcoming! very pet friendly!

small offered everything i needed - breakfast was provided in my room each day, housekeeping, laundry service

helpful trying to do their best to overcome several issues that occurred - comfortable bed - nice laundry service

impressive quick and cheap laundry service

the breakfast was so good and convenient

breakfast is delivered and left on a hook by 7 am and it was delicious- excellent croissant and

our room looked out over the front street, wifi and shower pressure were good

full kitchen with a lot of utensils and cookwarenice bathroom, bedroom with big tv, comfortable bed, a/c

the wifi worked fine, room had tv, coffee machine, and daily room service

very spacious, well designed, really appreciated the kitchen.

were on the first floor (above the bar) and there was occasionally sound from the bar (it wasn't really a big

pool is not big, but my kids spent some a good time there

location, gym and the breakfast are great

the small kitchen

with 4 kids

it's super functional with plenty of storage space in the rooms, fantastic mini kitchen with everything you

in the room - given the floors were not vacuumed and the towels not refreshed, it was only basic room service

the fireplace was lovely. the bathroom was large. parking convenient. staff very friendly

minimum room service

the fireplace was a big plus

the fireplace in our room did not work. and the carpet was stained .

slow wifi.

breakfast was well presented with a good choice of hot & cold food

did not have breakfast. great location. calming.

the wifi connection isn t very good in the room.

the hotel’s restaurant offers a terrific breakfast and lunch and several spa services

there was a laundry

laundry a short walk to rue st ursule

no room service available

our kids loved the pool, we enjoyed the sauna

our kids loved the pool, we enjoyed the sauna

laundry room was kind of isolated, down in the car park which put me off using it but two of our

skills were beginner level, great restaurant in the hotel, a convenience store and use of laundry facilities

we only discovered the hotel has a laundry as we left through the underground car park

great restaurant in hotel and a place to do laundry

laundry facilities were poor

we sent out laundry with good results

wifi was reliable and there was a beautifully appointed conference room in the library as well

beautiful relaxing room, gym, movies and popcorn for your room

excellent wifi

we got a room upgrade, early check in

i prefer a place with laundry possibilities - there is though a good steamer in the room and a laundromat nearby

was no laundry service

location and amazing staff. really enjoyed the pool and balcony off the pool!

bit unstable wifi

i did request room service daily and felt like the service was lacking for a five star hotel

i was able to drop a load of laundry off at the the guest laundry, and go for a swim in the pool while my

room service closing toi early.

excellent menu choice in las palmes bar and restaurant

too cold in the pool situated restaurant;

room service was great and food delicious.

50 dry laundry machine in the basement

location, the room, the hotel style, the cocktail bar, laundry room

the barr was also great, and the self-service laundry facilities were a real bonus for us

no restaurant and laundry service in the facility.

the hotel has laundry machines for guests to use, which is a nice feature

it had a laundry though it was pokey and twice as

the guest laundry was a nice surprise

hotel had a self serve laundry which was excellent as we were cruising from quebec and needed to wash clothes

localization and every thing but laundry for guests wonderful!

we didn't know about self serve laundry until we got to hotel which for us was a bonus

wine pricing for a glass of wine at the bar was excessive, especially on the canadian wines.

door didn't close completely - terrible water pressure - bad air quality/hot - very loud - kids screaming in

wifi, the on-site restaurant was only open for breakfast, which was seriously overpriced, and the bar was not

from front desk to restaurant staff to bar staff to concierge & doorman

had firm request that our room should be made daily as we had younger kids

i have allergies to most laundry detergents

great location very friendly front desk chromecast tv good wifi nice size room quiet

room a bit dark. it needed a grab bar in bath/shower

hotel with nice services like a bar and room service

staff is exceptional and the small amenities such as the outdoor space, indoor lounge and coffee bar were so

the espresso machine and vino bar were added perks

the wine bar was cool too

certain kitchen accessories were missing or illogically placed

good wifi

there is free coffee in the lobby, and a wine bar machine

not be closer to old quebec, and all the facilities you need are available from a full kitchen to laundry

laundry machines that are free to use

the laundry area was clean and we didn t have to wait to use the washer/dryer

you are offering laundry facilities you have to ensure that the appliances are properly working

we didn't use it, but there is free laundry on-site and outdoor space to relax

top laundry service-helpful staff

pool, gym and bar on site

kids had great time in the heated pool

there’s a rec room with pool tables, ping pong tables, air hockey for families with kids

room service would have been nice but understandable during these times

the amenities were plentiful, whether it was the well-stocked kitchen and laundry to the unexpected additional

always welcome self laundry facilities which were not there

we used the laundry service which provided a quick turnaround for the next morning as well as the continental

enjoyed a spacious suite on the fourth floor

with quality bedding, new bathroom, plenty of amenities, and comfortable seating near a lovely fireplace in the

also no laundry room and no little convenience store

no bag for laundry/dry cleaning

laundry facilities on site or a coin laundromat near by

the swimming pool is open till 9pm and kept by the lifeguards

the television and the wifi worked well

loved the fireplace

would not suggest it for kids is a traditional small boutique hotel but a perfect location

the room was beautiful we had a suite number 15 with a kitchen and living room area

liked the coziness of the gas fireplace after a blustery day's walk.

would not suggest it for kids is a traditional small boutique hotel but a perfect location

half my laundry failed to return to room and i had to go and find it

laundry service was quick but pretty basic

decent, free wifi connectivity

the nespresso bar (etcetera) was such a creative concept as well as the drink bar ready to dispense via a key

room service was long and inefficient, ended up canceling our order.

we were upgraded to a bigger suite and i got to do my laundry

maid service was a little slow or maybe i am not used to room service coming in at 4:00 in the afternoon to make

clean, great bar/restaurant

great location, good wifi, bad tv, would definitely stay again.

wifi was not functioning

ours had two levels with a fireplace in the living room, a small kitchen, a huge bedroom with large ensuite

great location. we got an upgrade since it was our anniversary. quiet hotel without kids.

there was no overhead light in the kitchen area

we had the junior suite with spa at the balcony and it was great

rooms with fire place and own outdoor spa on private deck overlooking old quebec, kitchen facilities, great

desk, concierge, front door, servers), delicious food at both the restaurant and bar, amazing gym, phenomenal

the rooms are excellent, with comfortable bed and pillows, the lobby very comfortable, with fireplace and a

prices for drinks in the bar are extremely high

wifi awesome and lobby fireplace to die for

there are small, private rooms in the bar with fireplaces as well

laundry facilities, vending machines had debit, pets allowed & air conditioning worked well!

pet friendly & laundry facilities were great!

pool clean pet friendly

friendly staff, clean facilities, fun water slide, nice rooms, and pet friendly.

breakfast somehow poor, very limited parking spots

there were laundry bags and discarded furniture in the hallway and construction materials on a landing just

despite advertising free wifi the signal strength was very weak and almost impossible to use due to constant

our room (the loft) was huge, had a kitchen and a great view of the chateau

the chef in the kitchen made me a special meal because i cannot eat dairy

cozy room, great location, good vibes, nice staff, pet friendly

there is a nice bar and restaurant on the first floor

location is amazing and staff permitted early check in which was also amazing.

pleasant but sparse room. wifi. very helpful staff. location was great. quiet.

even when the ice-machine was broken, antoine offered to run down to the bar and get some from there, the

despite the lively area, restaurant & bar downstairs, the room was very quiet

great staff. quiet ( on second floor anyways) . lots of options for breakfast. laundry room.

the laundry room was free to use

we were able to do our laundry to kill the time

free breakfast, free coffee&espresso drinks and juice 24/7, free local quebec apples, free laundry (clean

i was very surprised and happy to discover the hotel has laundry machines, as most don't anymore

wifi was really not good, did not work most of the time

wifi, free parking and super breakfast

additional charge on pet - not mentioned on site

parking beside the window

the parking lot was very comfortable as well

room was next to laundry room so was very noisy sometimes to 10 or 11 at night

room beside us was were they did the laundry and where all cleaning supply s were and there was a lot of noise

room we were assigned was in the basement, next to the laundry room, which was loud as well as the maids who

in my case i heard the noise from the laundry very early in the morning

the wifi was not working at all - the heat in the room was not working properly and was very

the wifi was iffy at times but i didn't really come to be on my computer!

wifi was next to non-existent. so unreliable and slow.

lobby access code, room access code and wifi details were sent in a day in advance and even though there was

wifi connection in my room

rather, i had to find wifi (as phone wasn't yet working in canada) to give them a call to figure out things

gym is small for hotel size

make sure you take advantage of the pool and spa on the sixth floor

hotel was kid-friendly and the staff interacted well with small kids

the men's spa was part of the pool area which was overcrowded and full of screaming kids

loved the staff, service and gym/pool/spa area

the wifi would randomly stop working.

they accommodated an early check in request and gave us a room with a great

wifi, coffee, refrigerator

got a late check out no

and the we weren't able to connect to the wifi

hotel bar to relax in after a hard day's sightseeing would have been good.

the hotel has a small gym and spa too

the bathroom was roomy and the kitchen area was well stocked

) window and view is awful bed and blankets are not comfortable they have a very very small gym and the times

wifi was perfect

wifi connection was spotty and there was no mini fridge in the room to use

wifi signal was very poor and you had to log in and out quite often

the wifi was included, but you had to log in every time you wanted to use it, which was kinda annoying

wifi drops off each time you log off or change rooms which can be annoying.

the wifi was poor for the television. breakfast buffet toasters were extremely slow.

laundry facilities immediately opposite

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

good wifi and very friendly staff (available physically until 20)

wifi password wrong so unable to check mail when returning to room in evening

wifi was weeak

had awesome breakfast every morning

breakfast was fine

breakfast was delicious

the host, the breakfast, the bed, the large downstairs room, the outdoor space, coffee anytime!

mornings were a delight with a wonderful continental breakfast, and having free coffee and nespresso available

it would have been helpful to have a printout upon arrival regarding laundry facilities, pharmacies etc

wifi & a/c was not working

gas fireplace is lovely (wish you could see it from the bed but the room is too small for that)

wifi can't connect after midnight

wifi was a little intermittent.

the wifi did not work at all

dirty floors, broken coffee machine took my money, spotty wifi

clean, nice room(s) w/ fireplace, tub & separate shower.

no flames in fireplace

wifi was not great while we were there

hotel did not offer a lot of information in the rooms about room service, spa, laundry, events, eating, etc

also there was a great deal of confusion regarding laundry service

we traveled with kids, so access to the pool and hot tub was a huge plus

breakfast was not great, wifi very slow, parking garage was difficult to get a large vehicle in

it was comfortable, had it's on spa jacuzzi which was great as well as a fireplace

modern conveniences available outside room was available - full kitchen, laundry machines, bathrooms etc

loved being able to do our own washing in the laundry too

considering the complementary services, such as a tv with a variety of streaming platforms, laundry machines,

is a bar and a a restaurant on the main floor, the girl at the reception is pretty cute, a nice kitchen

they were so kind and the room was great. lovely clean place with access to kitchen area

no laundry bags in room and very limited or slow wife.

no laundry facilities

no free wifi, unless staff just didn t give us the code

location, room size , indoor swimming pool and the lobby

the water temperature in the spa at the fitness center could have been a little hotter.

the wifi worked really

the staff were very friendly and accommodating. the pool/spa area was always kept clean.

kitchenette in our room. pool and hot tub. location.

parking was full, we had to wait around to find a parking spot

just above the bar and we were 2 adults and 2 kids

long wait for check in and restaurant/room service because they are short of staff.

the pool was good - there was a lifeguard and plenty of towels

to slow to serve the dishes and my kids couldn’t dinner because they bring the incorrect dish

the room service was extremely lacking for a 5 stars

charm and the beauty wood burning fireplace in the common area and the landscaped hot tub makes it a wonderful