is great, the suite is large and has a decent size kitchen, pet friendly and parking is great

we were especially happy with the full kitchen and dishes provided

the full kitchen, eating area, closets and well appointed bathroom all get rave reviews

we stayed here because they are pet friendly but the unit was stinking so bad

is great, the suite is large and has a decent size kitchen, pet friendly and parking is great

enjoyed the complimentary business centre and laundry services

modern, great breakfast, free laundry

terrific room. excellent breakfast. highly recommended.

most notably, the lady overseeing the kitchen service took an unwarranted interest in our breakfast choices

wifi didn t work and the the channels didn t work properly

great customer service & the heated pool was an added bonus for our kiddos who wanted to

the pool and the spa were great!

spa pool

lovely pool for our preschool grandchildren. great location -close to highway.

english tv stations for kids

close to where we could get on the ferry, and laundry on site.

more postings put up in laundry room that tells people not to leave laundry in machine or else management will

vincent tried to fix the wifi, but was unable, good effort though

pet friendly

parking and fast help

reservation, staff informed us there was only one ground floor room left, and it was above the laundry room

wifi didn't work in the room. i had to go to the lobby to get internet.

need to clean parking lot of cigarette butts

parking spots were tight for getting into and out of our larger vehicle

the parking can be more clean

pool is awesome for kids

wifi connection not strong enough for netflix or smart tv that is set up in the room.

parking, good first impression entrance, beautiful room, well laid out, great breakfast and very

location, superb accommodating staff, scrupulously clean, large pool, hottub and sauna, great breakfast

beds are comfortable and my kids and i sleep well and got the rest we needed for our trip.

clean, modern and comfortable hotel with a swimming pool

carpet in the hallways. charging for wifi. breakfast should have been included and not extra.

it was pet friendly and we travel with a small parrot.

i had issue with the wifi connection. i connected in the lobby but not in my room

new, clean, design of lobby, parking, staff, small but good little gym, pool with natural light

it's understandable for a better location but there isn't any room service, no kitchen, laundry machines did

you can do laundry since they have laundry machines

we appreciated having free parking on site and our room was really quiet, despite the hotel being on a busy

free parking is on-site

if you are not going to the spa it is a bit secluded from the city

lots of parking, laundry facilities, free coffee

room, clean beds, clean and well equipped facilities (laundry room, free coffee in the cafeteria

was hoping for laundry facilities, but this isn't currently available (apart from dry-cleaning).

access to buses into old quebec city, very helpful staff. laundry on site.

laundry price, everything we need is self-serviced and mostly 24/7 available

no access cooking facility or microwave or kettle. i would change that. no laundry on site too.

of laundry

laundry down the halls outside their rooms but probably due to covid

the rooms were clean, the kids were happy with the pool

the front desk was nice and helped with our keys and wifi and came up to our room to

property- cozy lobby with fireplace to read by, stunning restaurant for breakfast which was delish, complementary

location , service. health/gym facilities restaurant and bar

hotel is located only a two-minute walk from place royale and a three-minute walk from rue du petit champlain

and the service for the young kids

free parking and really nice gym

hotel had a self serve laundry which was excellent as we were cruising from quebec and needed to wash clothes

the guest laundry was a nice surprise

checked out the laundry facilities for guests

guest laundry is really just a small closet

localization and every thing but laundry for guests wonderful!

always welcome self laundry facilities which were not there

the amenities were plentiful, whether it was the well-stocked kitchen and laundry to the unexpected additional

we used the laundry service which provided a quick turnaround for the next morning as well as the continental

room was lovely - the staff were very nice - dining in our room via room service was great food at a nominal

hot chocolate,the filtered water, great for families,so many rooms you can play games with the kids, restaurant

half my laundry failed to return to room and i had to go and find it

laundry service was quick but pretty basic

there is a small gym on the fifth view with a nice view

speedy room service even at the peak of dinner service in the restaurant

no room service. we got in late and getting food was hard.

i have allergies to most laundry detergents

hotel with nice services like a bar and room service

on the online listing, i was expecting a well equipped gym facility which theirs was not

of grab bar in the tub shower

hotel with nice services like a bar and room service

great location. we got an upgrade since it was our anniversary. quiet hotel without kids.

wifi worked well

they have a nice gas fireplace in the lobby where you can stand and

the fireplace was really only virtual, it did not heat

wifi bit slow at times.

the pet fee per night is also another joke

running through guests, doing cartwheels, practicing gymnastics, screaming, and parents allowing it

the only thing i didn't care for was the pool area (way overcrowded with screaming kids) and the lockers for

pool hours can be a bit longer (i.e. close later at night) to accommodate all guests

bar 1608 was nice

despite the lively area, restaurant & bar downstairs, the room was very quiet

location is amazing and staff permitted early check in which was also amazing.

excellent wifi

it's walking distance from everything in old quebec and has a great bar and restaurant on the ground floor

very good restaurant and bar with inside and outside areas

there were laundry bags and discarded furniture in the hallway and construction materials on a landing just

incredible location, fantastic staff and a lovely room and amazing spa bath

bed was not comfortable, the wifi was not good at all

were assigned room 20 which had the exhaust fan for the restaurant kitchen directly outside of our window

with stone walls, electric fireplace, nice view

our only complaint was that one night a new guest brought a pet to the hotel, the pet was making noises in the

and we had booked this hotel because it was pet friendly, i sent an email making sure they knew we were travelling

unfortunately, the pool was not accessible because we were just coming out of confinement.

poor wifi (had to ask several times a day to reset the wifi because it didn't work), small bed, small

the wifi was poor for the television. breakfast buffet toasters were extremely slow.

we were upgraded to a bigger suite and i got to do my laundry

room service/housekeeping wasn't available due to covid restrictions, but that's understandable.

a fireplace in the room (non-heating) with a wide chair to sit in nearby

the shower was really nice, and the wifi worked well. the breakfast was nice too.

maid service was a little slow or maybe i am not used to room service coming in at 4:00 in the afternoon to make

it was not only our room that was not clean, i used the gym multiple of times and that was not cleaned either

room, very clean, kitchen stocked with what we needed, great location walkable to

wine bar very practical, and lovely rooftop terrace with view of chateau frontenac

room was nicely renovated with a convenient mini kitchen and beautiful bathroom

the bathroom was roomy and the kitchen area was well stocked

the wifi would randomly stop working.

got a late check out no

they accommodated an early check in request and gave us a room with a great

wifi, coffee, refrigerator

and the we weren't able to connect to the wifi

it would have been helpful to have a printout upon arrival regarding laundry facilities, pharmacies etc

free wifi

guest with kids running in hallway late at night only in the last 2 nights of 5 night stay.

little small room for family with 2 kids. but for 1 or 2 night was oki.

location, strong wifi signal

the host, the breakfast, the bed, the large downstairs room, the outdoor space, coffee anytime!

breakfast was perfect and the setting was lovely. staff were exceptional.

the breakfast was yummy and the staff was so accommodating

hotel and staff exceeded my expectation, the breakfast was lovely with a view of the garden or in the garden

breakfast was wonderful

room beside us was were they did the laundry and where all cleaning supply s were and there was a lot of noise

room was next to laundry room so was very noisy sometimes to 10 or 11 at night

room we were assigned was in the basement, next to the laundry room, which was loud as well as the maids who

in my case i heard the noise from the laundry very early in the morning

in mind it is not for old age people, people who are unfit to climb stairs or people with little kids who find

minimum room service

places and train or coach station good size room and quiet despite presence of a bristo bar nearby breakfast

the fireplace was a big plus

the bed and pillows were very comfortable, free wifi

hope breakfast and room service was available

the barr was also great, and the self-service laundry facilities were a real bonus for us

no restaurant and laundry service in the facility.

the hotel has laundry machines for guests to use, which is a nice feature

50 dry laundry machine in the basement

location, the room, the hotel style, the cocktail bar, laundry room

full kitchen with a lot of utensils and cookwarenice bathroom, bedroom with big tv, comfortable bed, a/c

very spacious, well designed, really appreciated the kitchen.

previously mentioned pub noise was not an issue for us, albeit bar open to 3am

it is super close to the train station and the bar below the hotel was great to have a low key night (beer and

big huge apartment great bar on site

we sent out laundry with good results

some feedback that the gym could use a few things-water, towels and something to clean the mats

excellent wifi

we got a room upgrade, early check in

gym facility is not great. an upgrade will be nice.

helpful trying to do their best to overcome several issues that occurred - comfortable bed - nice laundry service

impressive quick and cheap laundry service

small offered everything i needed - breakfast was provided in my room each day, housekeeping, laundry service

complaint is that our allocated room was above the kitchen of the attached restaurant

very friendly staff. very nice breakfast delivered to your door daily.

wifi

wifi was not effective maybe because we were on the 4th floor

wifi was a little temperamental

location. adults only. quaint.

wifi connection in my room

laundry area, the washing machine is not good to use it takes 2hrs to dry my clothes

i could do laundry which was great

not be closer to old quebec, and all the facilities you need are available from a full kitchen to laundry

location, shared kitchen, terrace, and laundry. loved how efficient the room was arranged

we didn't use it, but there is free laundry on-site and outdoor space to relax

there was a laundry

laundry a short walk to rue st ursule

they assisted us with a room service issue with professionalism

gym room really

the kids had a lot of fun, though we stayed there during one of the

friendly staff, convenient and available parking, the room was large and comfortable for our use, pet

the fireplace in the lobby was great and the check in clerk was very helpful in giving suggestions for

fireplaces in the rooms an added bonus

the attic was large but cozy, exposed beams and stone walls- with a full kitchen

liked that there are rooms with kitchens

but the common bathroom was extremely clean and didn't have to wait to use the facilities the wifi was extremely

sense of quiet about the place, so if you want more activity and a bar and nightlife, a pool and gym, and

did not have breakfast. great location. calming.

the wifi connection isn t very good in the room.

early access to breakfast and boutique (7am)

small, which can't be helped, but it means there is no room for a decent restaurant or proper bar (there is a

the wifi was complimentary (included in the price), strong and reliable

would not suggest it for kids is a traditional small boutique hotel but a perfect location

liked the coziness of the gas fireplace after a blustery day's walk.

comfortable beds, nice people, excellent coffee, breakfast available was pretty good, onsite bar convenient

i prefer a place with laundry possibilities - there is though a good steamer in the room and a laundromat nearby

was no laundry service

they gym was great and the pool was better than i anticipated

the only improvement in a hotel like this would be to have some spa facilities (hot tub/jacuzzi, steam room,

excellent location. quiet rooms. valet was good and handled ev charging well.

had firm request that our room should be made daily as we had younger kids

had firm request that our room should be made daily as we had younger kids

was only the bartender to take care of the bar and the restaurant

paid parking , no swimming pool or recreation for kids , no breakfast included in price i paid

duvet between sheets no case, pillows terrible, bar restaurant not good, understaffed

great restaurant in hotel and a place to do laundry

laundry room was kind of isolated, down in the car park which put me off using it but two of our

skills were beginner level, great restaurant in the hotel, a convenience store and use of laundry facilities

we only discovered the hotel has a laundry as we left through the underground car park

laundry facilities were poor

top laundry service-helpful staff

the kids were in awe and simply adored their stay

pool staff

we had to call room service to have someone come

hotel food menu needed a bit more normal food choices for kids

also there was a great deal of confusion regarding laundry service

hotel did not offer a lot of information in the rooms about room service, spa, laundry, events, eating, etc

wifi would disconnect at times and not reconnect.

a nice pool for kids

clean quiet rooms, great location, pool for kids, short waits for service

so we had to guess when cycles would be finished which resulted in multiple trips from room to laundry

nice indoor pool, coin laundry

breakfast area kept very clean. room very spacious and clean.

we liked the pool, kids had some great time.

arrival, we have been contacted by the hotel management (around 7 pm) with complains that the kids are disturbing

laundry facilities on site or a coin laundromat near by

also no laundry room and no little convenience store

no bag for laundry/dry cleaning

location, beds, outdoor pool, front desk (especially charlotte), nespresso machine

pool was amazingl for the kids and family

wifi does not work properly in the room, so you need to go down and ask them to set you up to their

was good, room was pretty, enjoyed the esthetic of the fireplace and stain glass window

dirty floors, broken coffee machine took my money, spotty wifi

wifi is not reliable and they charge $25 for you to park your car in an uncovered parking lot in an

the wifi did not work at all

no laundry facilities

no laundry bags in room and very limited or slow wife.

great location nice pool area

spent the whole morning in swimming pool and the gym area

great staff, especially in the bar in the evening

would be nice if they had laundry facilities on-site

we did not have access to wifi until midnight

wifi throttling not cool in this day and

it was convinient that it had a pool for the kids

it was convinient that it had a pool for the kids

disappointed that this hotel doesn't offer a kitchen or laundry room, especially given the price

information in the room about how to connect to wifi and work the tv as well

wifi was weak

comfortable room with lots of closet space, good size tv & wifi

-i asked for wifi code one of the staff wouldn't give me the code because it was not 16h but the other one gave

really all good maybe could do with a laundry room for travelers to catch up on washing

not very friendly at reception, but got checked in okay. wifi was very weak, barely worked.

bar on-site with pool table and video gambling

lots of parking

charged for my pet. expensive for what it is ( old time hotel with no pool)

the provide laundry

the laundry facility is very convenient

lots of onsite facilities, including a laundry room and gym and restaurant

location is great, there's a live music bar really close called the phoenix

chose the room as it had a small kitchen with fridge, sink and counter in case we wanted to eat at home, but

no laundry

staff we very friendly and dealt with all our enquiries such as laundry service, getting coins for the vending

there is no laundry room , room is very small

close to sight seeing attractions, laundry very close by. staff very accommodating.

laundry is overpriced. breakfast very heavy, the room not spacious.

laundry facilities immediately opposite

wifi password wrong so unable to check mail when returning to room in evening

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

good wifi and very friendly staff (available physically until 20)

wifi was weeak

breakfast was meager; 1 laundry room for the entire hotel and just a very dated facility and rooms

have lots of bags would be nice to have some muscles at the hotel to get bags up the stairs :) laundry service

everything, they even had a free laundry room with soap and drying sheets !

its like it did not dry up propery or did not do laundry properly

laundry and pool were a welcome surprise

modern conveniences available outside room was available - full kitchen, laundry machines, bathrooms etc

considering the complementary services, such as a tv with a variety of streaming platforms, laundry machines,

loved being able to do our own washing in the laundry too

is a bar and a a restaurant on the main floor, the girl at the reception is pretty cute, a nice kitchen

they were so kind and the room was great. lovely clean place with access to kitchen area

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

room service required to be quick.

location but staff was not good request for house keeping room service arround 11am but when we come back from

clean and new hotel with a nice location. free parking.

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

it is great to have the coffe machine without cost, the laundry machine and supplies available

even a free laundry facility was available

free laundry detergent and dryer sheets and free washer and

open juice and coffee/tea bar, as well as free laundry on site, splash pad, and staff was always very friendly

the laundry room is free, you don't need pay extra money for washing and drying clothes

our room looked out over the pool area

great pool / spa area

noise outside the window (sounded like a bar crowd) late into the late

full equiped hotel with all you could want, gym, pool, sauna, spa & restaurant on premises which we did not

i was excited that they had a gym but after seeing how dirty my room was i didn't use the gym because they

the laundry dryer is very old, the filter screen is worn out

the laundry (if needed) is very expensive

laundry needs to be reserved there is only one washer one dryer

and for room service you had to ask and it was not done periodically

fireplace in lobby. bought drinks at desk to sit in lobby. pool was open late.

check in and check out, good location, great value for money, loved that the property had a paid laundry

laundry facilities!

room was above the laundry room and we seem to hear allot of machines

selfservice laundry was extremely good and quick

laundry room was decisive choosing it and worked well (3 dollar per washing or dryer)

free parking (though usually almost full). helpful desk personnel.

pet-friendly hotel. all stuffs are welcoming and helpful.

moreover, no room service came to clean the room for the next day's stay

parking was very small and had a dead end one way road

no free breakfast = no screaming kids

with 3 beds (up to 6 people in the room) - outdated, decor, hallways, carpets - p1 : all dirty laundry bins

the laundry room did not offer single-serve laundry soap

mall was right across and pool in the building and also the laundry facilities

we used the laundry and had to clean the machines out beforehand

the spa in the room

there was a fridge in the hallway to the breakfast area and cleaning carts or laundry haulers in multiple places

the first-floor room was located right next to the laundry supply storage, and the strong smell of cleaning

also i don t know why there wasn t any room service

-had to call reception to get wifi working - the code expired the next day and had to call again

pool was always dirty everyday, very very poor wifi that would keep reseting every 2 minutes, no hot breakfast

very comfortable beds ,very clean room and the breakfast was awesome ! exceptional value !!

has only one ev charger

close to highway, lots of parking, friendly staff.

we went to breakfast at 9:30. food was mostly gone and not replenished.

room wifi and breakfast

the hotel has a new laundry room

would be appreciated, such as croissants, fruits, the water in the swimming pool was too cold for kids etc

and clean room, free undercover parking and nice facilities in general

within close proximity to all the main attractions; the room was clean and spacious for my 3 kids and me (double

within close proximity to all the main attractions; the room was clean and spacious for my 3 kids and me (double

was able to request an early check in because it was raining and we couldn't do anything we had planned as we

did a massage and the room is in the basement next to the laundry

the laundry room only had 1 washer and 2 dryers but only one would turn on- that was frustrating

no room cleaning, hallways are full of leftovers empty trays, dirty towels and laundry

didn t like the elevators were , room service in terms of cleaning was not provided, laundry area smelled

very noisy all night there was a rolling cart going above the room (i m thinking there is the laundry room

walking around to use the laundry facilities was not great

the kids were happy with the pool

location. free parking. easy access to shopping and food

for yr money , pool for the kids , near the bridge easy for arrival & departure

just wanted to crash in, we didn't ask for a replacement but should have done as i was with my kids

also the laundry facility had older machines and was tucked away in the basement it didn't feel safe

spa was closed,

staff at bar and restaurant were 10/10

the food at the restaurant was very good , buffet and bar was excellent ..

great hotel to go with the kids, with lots of things to do

the hotel offers a laundry service, which was very useful towards the end of a stay

beds were too soft, construction and road work, no laundry facilities and no breakfast included.

the facility didn't have any laundry service

no guest laundry, restaurant closed on the day we arrived.

the pet policy was sent to me after last cancelation date on the day of arrival

wifi did not work consistently

being charged for having our pet (poodle). nearby construction

adequate parking for persons with disability

helpful staff, very clean, comfortable and quiet, free parking

there was always plenty of space available at the bar or in other spots, but they were denying hotel guests

laundry

then, she took me downstairs (in their laundry room) to give me the pillows

another thing that surprised us, a bit critically, was a lack of laundry room

get what you need in the reception, there is no toiletries, the room they gave us is close to the laundry room

the best part about our stay was the kitchen staff, they were very courteous and helpful

because the room is right beside a laundry room and the laundry machine is right across the wall from the bed

possibility to use the laundry room, although with additional cost

laundry need to pay

host helpful in directing us to laundry facilities

kids loved it

no swimming pool for kids

is my go-to hotel when i go to quebec city, it's the cheapest pet-friendly hotel in the area (when you account

at least have pool and gym opened

good free wifi

a good swimming pool, and inside your hotel room, you would feel delighted and comfortable by the wifi, and how

cosy and spacious room personnel is professional and helpful location is very convenient and parking is

50 m away a very nice golf course is situated with reasonable

big parking area is around the hotel

the hotel was great and the thermal spa so relaxing after long days on sleds

the mini spa is good, just don't like the sauna is off.