machine in laundry area ate my money

to the ball park, laundry facilities on site, clean and tidy, someone available to check in after hours with

also a laundry facility

numbers on room were hard to see from parking area

there was obviously a cat that had been staying in the room, i should have been told it was a pet friendly room

not having the transportation (shuttle) services and the hot breakfast

lots of room. kitchen.

kitchenette equipped well for shorter stay

kids had alot of fun wish we could have stayed longer

beds were very comfy, pool and patio area was nice, staff was very helpful and accommodating

they also had a shuttle

hot breakfast was nice and the set-up was great with upright holders for spoons and tongs instead of

breakfast not good

a tour bus driver in the entertainment industry and they have ample parking which is a huge plus for me

they offered a shuttle, but we opted to walk since it was such a short distance

was surprised to see that this hyatt didn t have a laundry room

laundry service in the hotel would have been even much better

needed a laundry room.

s no laundry

the breakfast

laundry room was out of order

also there was no way to make change for the laundry

the staff didn't have basic knowledge of the laundry area cost or what floor it was on.

the pool isn't even open

location was easy to find and food was nearby. parking was good. bed was comfortable.

walking down the hallway you could smell the garbage smell from the trash in the laundry room entrance

laundry was no change all card. no sign.

needed to do laundry and the laundry room only accepted quarters

the laundry facilities (washer and dryer) were broken

the laundry need updating.

carpet was dirty. no guest laundry

this occurred after the bar closed

to really dislike, but i do think it's important to know that the breakfast they serve is for a fee they do not

i called for room service, so that i could have coffee delivered to my room, and never got an answer

we were able to early check in to freshen up before a noon game

easy parking

complaint is the parking spots were a little tight in the front of the building, but we just pulled up out of

it didn't bother me a lot but my kids it did lol

nice room! breakfast was cool.

was clean and well furnished, the pool was clean, the staff was friendly and helpful

there was multiple lady bugs in my room, being next to laundry room was annoying as well considering the walls

there could have been a better selection of items, for example the hotel was out of laundry detergent

negative it was still closed and the room service knocked 4 times about check out when we was granted late

jelly for my toast at breakfast!

could not go to the pool and gym

only thing was needing quarters for the laundry machines i wish i could've used my card

roooms were clean and very nice. bar was cool. very close to where we were going to

nice bar area with outdoor balcony seating

no pool and very few activities for kids - bar in lobby with pool table but there is nowhere outside the room

the hotel bar closed at 11 pm on a friday

went to work and turned my sheets to laundry was advised that she would put sheets on bed when she was finish

early check in

charge for the guest laundry

the breakfast was good

we did skip the indoor pool only because of small children who tend to drink the water

the gym is small

the gym was teeny, dirty, and most stuff was broken or not working.

the full kitchens in-room, the gym, free laundry, quiet location convenient to many restaurants and fast food

conveniently located, free laundry, nice selection in the pantry store.

complementary laundry use

common areas could use some cleaning like the laundry and the gym floor

in the lobby is complimentary coffee, and you're able to purchase chips, ice cream,frozen meals, laundry products

we were down where the laundry room was

virtually no food on breakfast bar

room had both door to hallway & door to rear parking

very clean, the underground parking was a big plus

there was a hot tub but the pool seemed nice

the laundry facility was down, so we couldn t wash our clothes, as needed

breakfast was great and location was convenient.

we traveled with our pets and they accommodate

that it is a charge in room service food is pretty expensive

the bar staff was exceptionally helpful and masturful at their craft. the rooms were exquisite.

the people sitting outside in the parking lot at the next door hotel make me uncomfortable.

room was clean, and pet friendly

i asked about all the shady characters loitering around the parking lot and adjacent convenience store, he said

wifi.

trash in parking lot

i don't know what is use to do laundry, but the washcloths wasn't clean

no towels or anything had to go get them from the laundry room ourselves

the laundry was broken

i like the surroundings and near food places and laundry mat

despite advertising guest laundry facilities, none were available

laundry facilities available

laundry definitely needs upgrading and fixing because i tried washing and then it suddenly couldn't

in room but we told front desk before we left, would love to had a closet bar to hang clothes, no laundry

staff, room preparation, no laundry bag, no toilet paper

of facilities that were very useful like business centre, 24hr sundries shop, pool and guest laundry

we ordered room service & food was absolutely delicious

kids were running in hall until midnight

the pool was open

kids in and out of hot tub and it wasn t relaxing

we arrived late so we didn t get a chance to get in the pool and hot tub but it was beautiful

they claimed to provide laundry service but actually not.

laundry facilities were outside with no seating to wait for laundry

the wifi wasn't working good on my devices so i couldn't use

and wifi sucks

it was around everything. pool was cool and staff was super nice.

only thing was the dryer in the laundry room didn't dry good but other than that

tabitha help me get my laundry done properly

access to the pool after dark

front desk attendant who didn t let my kids and i get an extra hour on the check out, which was at noon after

pool view was amazing

had my kids with me and i found it to be very family friendly

everything the view gym pool etc...

confusing layout. no room service. price

pool closing at 10pm on a saturday night.

i love the pet area where we could walk our

pool burnt kids eyes real bad

from the moment you pull into the parking lot

our room was beautiful and we loved the indoor pool

complementary parking

the pool was the best thing my kids had a blast

i informed the front desk in person and they said wash cloths were in the laundry

room service hung up on me :)

property they have free parking check in was great simple and smooth less than 3 min to check in the room is

shuttle that runs from the hotel to other nearby places (ex: ballpark) should not pick up guests

my dad and i were on a 14 hour road trip and needed a pet-friendly place to stay

staff, available laundry facilities.

laundry on premises.

the wifi did not work for over 2 days and no one cared

my kids and i stayed there last week and any parent knows how stressful a move and teenage kids in a

kids love the hotel

close to truist park. beds were comfortable but the scent from laundry soap was to strong.

enjoyed gym and pool

the food at the bar and the breakfast was a bit pricey but convenient for just hanging out!

restaurant and bar was nice

we took our kids to the indoor pool and they enjoyed swimming and hanging out in the hot tub

it did have a pool, gym, and laundry room

the staff was very plesant and the best perk was laundry on site

we have stayed here before and though the pet fee i think is a bit excessive ($25 per pet) for an overnight

the hotel offered breakfast and had a gym.

people hanging out in the parking lots at all hours

poor wifi connection poor cable service

first they said it was non smoking and pet free but when u enter the room you smell of sweat

parking lot needed repaving

dark parking lot. ac ran and stopped all night waking us up

wifi didn't work at all during our stay and that was a problem coming from abroad

but they only gave me $6 to use at the facility laundry area to wash my clothes

fridge in the room and a microwave at least so we could of made popcorn or even something for the kids to eat

staff was very helpful and reminded me about my rewards program i was able to use to get free wifi

overnight getaway w/o the kids in 6 years

cleanliness staff location amenities balcony heated pool free wifi room service view

came to the hotel after 4 days of camping in the great smoky mountains, and the laundry room was a life saver

the crew who are doing the room cleaning and laundry a big pay raise, they are doing an awesome job

room was spacious. great amenities. nice/large laundry area.

had to wait for the one staff member to be done with laundry before checking me in

no laundry facility

laundry available on third floor

the guest laundry room was spacious and the price to wash and dry was the best price i've seen anywhere

room was nice and i am happy they had laundry service (washer and dryer) available for guests

the laundry room has small washers, the room itself had a lot of small maintenance items wrong

the front desk was kind and the laundry room was a great bonus

the pillows were too soft & there was no laundry bag inside of room

charged for parking, wifi did not funcrion part of the time, overpriced, disappointing

the buffet breakfast is awesome and the bar is even more better

supervision running, playing and screaming throughout the build especially in the bar and pool areas

i like everything about the stay! except room service.

laundry room dryer does perform well with heavier fabric clothes like jeans.

lot of kids running back and forth

the kiddo's enjoyed the indoor pool

location was awesome room was awesome breakfast was awesome staff was awesome

kids said the breakfast was horrible

laundry staff was very mean to me

a blanket stole out of there laundry room nothing was done abt the situation smh

parking

bug there was no breakfast that me and my kids was looking forward too room smells so badd i love best western

only thing i would say is they need to get some bacon for breakfast lol

charged for parking which was separate from the hotel across the street, they charged for wifi, and breakfast

breakfast should be free.

complaint was the cost - not only did the room rate seem excessive, but the $100 non-refundable pet

my kids were kinda upset about that one

the only negative is that i can never connect to the tv and the wifi is a bit unstable.

the hotel, like any other hotel,) and was told by the lady security guard i needed to park in the parking lot

people doing drugs in the parking lot, couldn t even check in, very dangerous location

customer service the rooms, prices no cable no wifi bathroom's just everything i could go on and

laundry service is just for dry cleaning. hotel breakfasts use to be free

free laundry

laundry powder go a number of days in your wee shop attached to the reception area luckly a friend

noise level, laundry was out of order

laundry room was unavailable due to some delivery issue that had nothing to do with customer

laundry required quarters which were hard to obtain

informed manager only here for one night, had to get rude but finally he walked to laundry and provided a

ac, the staff marking the elevators out of order so they could exclusively use them to move laundry around,

the wash center or laundry room needs to be updated

hot breakfast and affordable price

wish they had breakfast and laundry on site as advertised

page show laundry service, hotel does not offer it

never once got clean towels and when i asked for some was told laundry is closed got locked out of the

she actually got off work then the new clerk couldn't get in the laundry

dirty laundry left in bathroom

laundry has only 1 washer and dryer

breakfast was great with l nice variety to choose from, staff was exceptional , very helpful and

location and breakfast especially cinnamon rolls

no swimming pool

the gym didn t have much to workout with, just a few treadmills

is clean and with the gym and swimming pool is a good bonus, the rooms have usb ports at the side of the bed to

bed was super comfortable and the shower was super clean, also the room service food was great

pool needed to be cleaned and the outdoor furniture cleaned and repaired

nice lobby, parking was well lit and the rooms were nice

only thing was a bloody car in the parking lot that was scary but any everything else was fine

people hanging outside smoking weed with laundry hanging on balconies.

hot water ; bugs no breakfast ; noisy outside room staff rude and tried to charge me 100 pet fee after left even

pet friendly.

wifi works, the front desk staff is friendly and patient

the wifi

room was stuck in a corner where the maintenance and laundry rooms were located

staff is very kind and the hotel has all the facilities to expend days: laundry, kitchen, pool, tv with excellent

we also did our laundry on site so we'd come home with mostly clean laundry- either have quarters on hand, or

laundry was apparently right above our room and you could hear it above us during the day

full kitchen and table. laundry on site

we couldn't enjoy the gym, breakfast, the pool, or our room

staff so pleasant and positive rooms so clean and breakfast so nice

ample parking, good breakfast

location, there was homeless people and a homeless camp upon entering the parking lot

staff was extremely helpful and the full breakfast was very good with many options!

i got the room right next to the laundry chute, and the door was slamming over and over all morning during

no laundry facilities!!!

they always had laundry rooms to do my sons uniform when dirty but this site didn t have so i was very

laundry facility important to us.

laundry for guest to use

great staff. laundry on site and great coffee.

the laundry was also out of order

the laundry only accepted quarters with a total of 28 of them required for the washing machine and

it was loud as they put me next to the laundry room despite asking for quiet room

also, i was happy to find laundry facilities there since i got stuck in a rainstorm but the machines take $3

reasonably goof facilities - indoor pool, gym, laundry room

i liked the guest laundry facilities

needed, from breakfast to laundry room was available

but they really need to update their laundry room machines

laundry facilities were also located in the building where we could wait in the room while the

was no breakfast as advertised and the rooms were horrible very gross and they required a 30 dollar cash

not to many choices for breakfast

not breakfast, not clean, a whole in the bathroom

breakfast

they given me a smoking room

no laundry detergent was being sold as per the sign in the laundry room

staff laundry refrigerator microwave

laundry facilities had a huge hole in the wall

morning the room had a terrible smell the window did close bugs flew in the don't offer soap for laundry the

the laundry room has one washer and dryer for the whole building

man appeared to be living in abandoned restaurant next door and he was shouting in the parking lot when we

the gym could be a little better with better machines

and pool

pool for the kids.

hotel and at that area just use a good delivery system and do not eat at the 24/7 dinner in the parking lot we

can do laundry for a low price

tide pods for laundry could be a little bigger for the amount we pay

room was large, clean and tidy with option to cook (bring your own utensils), laundry facility and complimentary

ferry rd, hidden behind exon sta nobody in check-in, wait for guy on 3rd floor hauling dirty laundry down, no

laundry room was nice

laundry machine ate 50 cents i made aware to

great they have laundry facilities, shame no change at reception

across from laundry room, heard washer n dryer all night

i washed some laundry and went down to put it in the dryer and there was water all over the floor

laundry room

i dont think the trash and dirty laundry should be transported in the same elevator with guest

my kids were also a little upset that the indoor pool was not open but again that was just an extra measure

need updated pool water was dark green the gym equipment was old unsafe and not working

the wifi doesn t work

the breakfast selection was good overall

the laundry was located convently

there being a in house laundry was 1 of the main reason i choose staying

wifi didn t work

you will need one 6) parking not

stayed 2 different times this month and the wifi wouldn't work either time

ongoing renovations and the vending machine on property was out of order whole stay; ice/vending/laundry room

there were people smoking pot out back and so were the people up above us

breakfast was very decent and met minimal standards

wifi service was not good. it was going in and out

no jacuzzi. no room service...

lacked a few things like laundry bag, cream sugar

no laundry. charge for breakfast

room was right next to the laundry and the workers were loud

but i would suggest a laundry area (washer/dryer) for ball tournaments that would have been helpful

because a restaurant was supposed to be there and it wasn t, they were supposed to have laundry services and

t come to our room a couple days, you now have to pay daily parking fees, they say they have laundry

liked the size of the room and the laundry facility

for the indoor heated pool for the kids , and it was ice

the location, the pool, gym! everything is good.

pet

wish it had bigger pool space and laundry facility

there is no laundry facility. there is a parking fee, even if you don t park valet.

gym room

and the pool was closed

there is a great territory to enjoy, not only for those who play golf

my wife was also trying to do some laundry, and had trouble because the staffer was going to have to unlock

my room was located under perhaps the laundry room because it sounded like someone was working above us

the location and price were good. the laundry facilities were good.

could ve been more of a selection like pastries for breakfast anything besides just plain

pool was not open but it was not that much of an inconvenience.

kitchen staff very friendly, front desk staff very friendly.

on the property our room, the lobby, the eating area everything was so clean the pool was great too

all of the staff i encountered from the front desk to the kitchen to the housekeepers, was a pleasant experience

enjoyed the breakfast, cleanliness, the room was neat clean and the bed was very comfortable

parking was not too far

gym and restaurant fia. cyle at reception is a star.

only two complaints i would have-is that you have to pay for parking and that the pool should be open longer in

bottom floor is under renovation project, so there was no onsite restaurant, hot breakfast, or pool (not that

large and well equipped room nice swimming pool and gym very good breakfast included (including probably the

i asked for a late check out since i checked in at 2am he says no

they have a shuttle that takes you anywhere you need to go within a 3-mile radius for free which is amazing

there was also pet hair everywhere

i liked the gym

the breakfast was good and i loved that the room had a full kitchen.

liked that they were able to move me from a room that was used for people who have pets

trash and laundry over following on multiple levels for the two days we were there and halls smelled of

they didn't have towels and washcloths . we had to wait until they did laundry again.

my room, 118, was directly across from the laundry room

we were right across the hall from the laundry and the boiler room

dirty,no ice machines that work, no vacuum cleaners , laundry is stained, it says they have internet but they

a meeting place for coffee or a lounge, so doesn t really work for the servers either as the kitchen seems

they suggested we order room service

by the pool was very slow, drink were subpar, food was amazing

bar in the evening was amazing and lots of fun with live music

the food at the pool was super slow and wasn t much quantity

my kids & i has to leave to go purchase breakfast

the kitchen dinner menu was very limited and there was no room service.

i really needed the room i reserved because i had kids

the amenities were a hit for my family, gym and pool

breakfast was awesome

the breakfast was the traditional hotel breakfast and it was good

breakfast

the breakfast was at a decent time like all hotels and they even have a little store that you can

the breakfast

planned to spend the evening swimming and the pool was closed for renovation

no waffles at breakfast. laundry could have been cleaner

only thing that i didn't like is that we couldn't access the gym or indoor pool area even though we were told

the employees were all outstanding! they were extremely attentive and super sweet to my kids!

we needed an early check in and it was no issue

kids enjoyed it ud83dude0a

the staff at the front desk was never around to get a simple wash cloth i had to wait till laundry was done ud

and carpets stained and unclean, breakfast area unclean, dirty laundry left in halls overnight, no hot water

breakfast was great

also, the wifi did not work

nice free and paid wifi options

sheets were stained and not cleaned so i'm sure they probably are like the hospital & don't use laundry detergent

the food to your room super quickly - great location in buckhead - small but well equipped gym (even has peloton

look forward to the pool in the summer as i have yet to be there to enjoy that

the betty also had a fantastic breakfast

transparent about not having room service

room was dirty, had cockroaches, dust, smell like smoking cigarettes, no elevator, no iron, laundry machines

we were only there while eating breakfast so it wasn't really that big of a deal to us

didn't like the quality of the breakfast

the breakfast needs more variety and the coffee was great..

there were no refrigerated items at the continental breakfast.

didn t seem to care about my needs for the laundry facility ended up having to go to a laundromat

the waffles were good though; and the staff in the kitchen area were kind

the pet

were a good size and plenty of room with 2 young kids

loved the location, pool and fire pit area. you can't be this price point in buckhead

laundry service didn't clean my clothes

no laundry in the hotel

handle was broken, staff didn t take out laundry, or bring laundry, staff didn t take out trash, room was

needs more variety in breakfast. excellent pool.

limited by the pandemic, breakfast is awesome

the only major issue i had was with the guest laundry which was disgusting

had laundry available for guest, but no way to get change to run the laundry machines

ice machine, and the laundry machine (dryer specifically) were not functional and the staff didn't seem to know

they didn t have change for laundry

the only complaint we have is that we went downstairs to the bar to grab a quick appetizer and drink before we

loved the key-card access laundry for guests (machines were clean which was a nice change)

the neighbors was lit but it was okay i turnt tv up the kids went str8 to sleep ud83dudc95

second my husband went down, same time as i did before, and was rudely told the kitchen was closed

wifi didn't work for linux, but again this was the case in most usa hotels, mac and windows

it was clean nice area and me and my kids love the in door pool

the laundry area didn t have secure entry so at anytime someone could take our stuff.

breakfast was good as well

super loud children running around everywhere in the parking lot

didn't have cell service in room and wifi didn't reach room either.

for a pet

bed was ok and the carpet was ok, the hallways were dim, laundry carts were left in the hallway all three days

room located by laundry room could hear all during the day

great pool

loved all, location, my room, the room service staff especially alisa was very thorough

it have a pool and a hot tub jacuzzi

no connection to wifi

maybe the bar not being open all day to at least purchase drinks

parking garage is a tight fit, coffee maker in room didn t work, wifi was horrible

great service , great breakfast

we loved that there is a restaurant and bar at the hotel.

online ontv i don t want to do that ever when i wake up i want to pick up the phone and talk to room service

the spa and restaurant wasn't open but it was because of covid 19.

no one was by the pool, so it was fun to be in it by ourselves

would have liked a larger room i m a somewhat of a claustrophobic the pool and the spa was not accessible

gym had a major leak with water pouring from the ceiling, so was unable to use

amenities in the room late delivery of the laundry/dry cleaning waiting time for the valet while checking out

dirty ugly, hidden indoor pool only, - no outside pool while all the space exists no soul !!

felt the pool should be heated slightly and there should of been a mini refrigerator in the trim to keep our

breakfast is overpriced wifi should be complimentary

no outdoor pool, however pool was still great

i liked that the pool was inside.

comfortable, breakfast was great. all areas were clean and safe!

it was close to six flags and the parking was close.

to six flags, indoor heated pool, free breakfast, comfortable beds, friendly/helpful staff, the price

one of the desk clerks tried to claim my 15 and 13 year old kids were grown

very clean has a gym and hot breakfast and coffee all day

breakfast wasn t that good.

close to the pool

location and gym

my kids enjoy the breakfast

free parking, free breakfast, free laundry, and free beer!

the only real downside was the laundry - there is no washing machine and the laundry offered was incredibly

pool was closed

i did not know there was a $75 pet fee until i showed up

the kitchen staff will provide ice upon request though

there is no onsite laundry service, and they do not allow deliveries to be made to the rooms

they messed up my laundry and, so far, i have no news about it!!!

no laundry room guest services is too expensive.

wonderful from check in to check out location is close to lots of shops and restaurants 24 hour room

i didn't like that guest had to purchase wifi.

had a very early check in for a king bed but they didn’t have an available at the time

the indoor heated pool is now a rare thing in buckhead so really great

i choose hotels based on pool and gym

i booked on here , check out said 12 at 10:30 room service was knocking on the door ready to

bar, the breakfast bar downstairs, and that the mall is walking distance

no laundry service and unless you fit into their outsourced laundry service - which makes no sense

paper holder falling off the wall, only one robe in the room, no q-tips, plastic bags for laundry/wet swim suits

this property was nice. my husband and i enjoyed staying here. hubby especially liked the gym.

the beds were very comfortable!! great staff and the gym was very nice

the amenities (pool, gym, bar) were nice

thing i liked the most, is the kitchen and all of the working appliances

the breakfast was amazing.

didn't like that pool wasn't open wen i booked this room it said it was opened and i asked for suite they said

breakfast was good, staff was really nice, and my room actually exceeded my expectations.

was great starting each day with the hot breakfast, the staff kept it replenished

chandler at the front desk and brandon at the bar were a tremendous help

arrived with all our bags and nobody offered a cart to hep with our luggage (4 kids)

liked that there was a pool and gym, although we were not there long enough to use them, they looked clean and

nice gym and pool

the free wifi actually worked well

laundry list is mystifyingly silent on underwear, polo shirts, t-shirts, charges $12 for a dress

minor at best but it would have been nice if the pool temperature was warmer

the pool doesn t have a bar as advertised

room service was

bar is cheap and feels like a pop up windows don t open in room room service takes hours the staff could

the safety feature of needing a key to access your floor when having a popular bar in the lobby.

the rooftop bar was great.

room service closed before the restaurant

drivers or than use uber or lift & no knowledge of excellent restaurants other than steak house & bar food &

the bartenders were a lot of fun and the bar has some really pretty areas