the outdoor maintenance guy offered to help with luggage, lady hauling laundry stopped to ask if we enjoyed

was very clean the staff was friendly altogether i like the place pool was clean breakfast was pretty decent

the parking lot is kind of a mess

my wife fell in parking lot! , because snow was not plowed, and sidewalk was not shoveled.

very very clean, super friendly staff, great breakfast

pool was 10 to cold

very clean; appreciate non-smoking property. enjoyed the breakfast bar!

clean staff friendly breakfast was amazing

breakfast was good, location was great for the activities that we had planned

they had a coin operated laundry machine which was nice

let me assure you my kids never stays up past 9

great and friendly staff, comfortable bed, pet friendly

we visited our grand kids and great granddaughter

the pool area could be a bit nicer and more ventilated.

breakfast could of had a little more variety but it was good, eggs & waffles

close to the highway and casino, which we went to after the reunion

breakfast wasn t that great

close to the tanger outlet and the gun lake casino

a few more hot food items for breakfast would have been great.

the laundry machine could have been cleaner.

location, comfort of bed. pet friendly.

i enjoyed that fact we were able to use the pool

the bed was confortable, and pet freindly

there were people sleeping in their vehicle in the parking lot. police harassing the guests.

easy access to room and laundry facilities

love that it's pet friendly, the kids loved the pool, and the spread for breakfast was excellent

got another room, changed our own sheet, however we didn t realize that the second room was in pet friendly

lots of parking available

the breakfast was great . the bed was comfortable

the pool, fire pit, grills and laundry are a plus

free guest laundry with 5 front loading machines and dryers. nice restaurant close by.

laundry, kitchenette, and full size fridge also the grills outside

laundry facilities were great

the rooms are very spacious and free laundry

that it was a hassle to get change to use the laundry facilities.

we took full advantage of the on-site laundry facilities, washing all ten days worth of clothes so we could

no change machine for laundry and the front desk will not sell you quarters

the hotel had a decent fitness gym

cleanliness, staff, breakfast, swimming pool

i really liked taylor she was a great help and the laundry room was very clean

enjoyed the gym, enjoyed the laundry was free! nice room but fridge went out a lot.

cleanliness. customer service. amentities. wifi was awesome for work purposes.

charge a pet fee of 75$ ( one time fee for whole stay) but we only stayed one day so it seemed a little

was a nice place to stay with little kids

also, we shared this wait w/ the laundry staff because we were in their space

there were vending machines and laundry

nothing was free we had to pay to eat an there was one person cooking something while the whole kitchen area

loved the pool area, my 4yr old grandcutie has a blast!

great swim area, full hot breakfast, and sundae bar/movie the nights we stayed (fri and

pool hot tub bar restuarant staff locker room

pool hot tub bar restuarant staff locker room

were a bunch of kids there it kind of seems like a summer camp type situation but i know that wasn't anything

that was a bummer for the kids

room service was fast and accurate

breakfast wasn t available this time due to covid but normally it s great, also

longer breakfast time

the drinks at the bar were very expensive!

pool and bar wasn t open

pool and breakfast selection was big.

there was not an ev charger as listed when we arrived (it was installed the day we left) but there were chargers

big suite, comfy bed, great breakfast, wonderful staff

the pool and hot tube was relaxing

clean well located. decent breakfast. it was as expected and i appreciate that.

we didn t realize you had to go through the target parking lot to get to the little road that took you to

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a

nice place to stay and my dog ud83dudc15 also loved it the laundry mate was a plus at no extra cost gym was nice

the free laundry machines and mini gym were a bonus

beds were hard, the water was barely warm, found a drug needle on the ground in laundry room, breakfast was

laundry facilities were out of order and our keys stopped working several times

self laundry free of charge.

they didn't have a change machine nor did they carry change for laundry or vending

clean room, large tv with lots of channels, clean laundry room, outside seating.

the noise from the laundry room next to our room (219).

also, they couldn t make change at the desk or have a quarters machine for the laundry

the dirty laundry room.getting the room cleaned took all day.

laundry costed $10

the laundry facilities were out of order

but, the laundry room was filthy

example; no laundry because washer was not working

online didn t match due to changeover - expected to die a load of laundry and couldn t

the second room blinds were broken and it was next to the ice machine and laundry so you could hear everything

no laundry

parking lot needs to be redone and exterior could use a face lift

was like a mini apartment loved all the extra space having two rooms with a door a kitchen and bar area and a

was very friendly, rooms are clean, breakfast has a big selection, the beds were comfortable and just off the

it would run for a very long time but after a few times of wiggling the handle it stopped and breakfast was

awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the kids loved

the pool area was also nice and enjoyable for the kids

a kitchenette but with no equipment, no table, no chairs, and two refrigerators

dirty out dated old no change machine for laundry was charged 2x

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

breakfast was bag only

pet friendly. nice staff. price.

i had some concerns with the pet policy and the initial room we had booked and they cleared it up quickly and

were very kind and tried their best but they had very little to do with the unavailable clean laundry and dirty

laundry service was offered inside the service description but only self service was possible.

like room so close to laundry

they had guest laundry service

it took a long time to find because the maid put it in the laundry room and nobody knew

on towels and we had to wait till the following day to get clean towels since they were behind on laundry

there fire was in the laundry

laundry takes only quarters but no change machine on site and front desk does not make change

laundry facility didn't work except washer

didn't have change to use laundry

kick back, breakfast, laundry and staff.

laundry room can possibly be updated to take credit cards instead of quarters.

friendly staff, clean, spacious rooms, awesome free happy hour and a hot breakfast

super clean. lots of parking, nice staff! good food.

pool area was well maintained with fresh towels

extra room was great; very clean; nice laundry facilities

the pool and laundry room were closed due to renovations.

the staff was polite & breakfast was good

breakfast was very good too

the fireplace! it was a beautiful room!!

the kids loved the pool but the hot tub was out of order

kids knocking on the doors playing

the hotel and the pool area was very clean staff were very helpful and pretty

my kids had a great time in the pool!!

personal & breakfast

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

fact that the fireplace was not working and the heat had to have some sort of code from staff in order to work

the kitchen was well organized and i liked that everything had been put in the dishwasher so we were

it's not a standard hotel room with a kitchenette added on, but a full apartment-like layout with separate

when i called to check up on the status of the laundry i was told not to call anymore & that they would get

wifi would not connect and that really disappointed me

wifi was not very good.

parking was difficult, would recommend asking for interior room, noisy by the property main road,

only thing i could see needed improvement was snow removal in the parking lot

our room was above the laundry and was very annoying at times.

i intended to use the laundry machines and the fitness center, but both were out of order during my stay

carpeting, disgustingly stained chair, dust on nightstands and lamps, huge hole in towel, dirty laundry and

they put me by the laundry for customer and all i hear is the washer making banging noise threw out the day

they had no laundry soap for the in house washer dryer

the convenience of the laundry room.

bonus: free laundry machines in second floor, just bring detergent and

luv that kitchen and free laundry

kitchenette free laundry staffing specially the gm

location, room size, gym and laundry access, comfortable

in addition our room must have backed up to the laundry or the elevator and there was a slight vibration through

the kitchenette with cookware was a huge plus

in bathroom and kitchen was sticky and dirty

i don t believe i should be asked how long i m going to be swimming with the kids

we never got to use the shuttle service because they didn't communicate the availability correctly

in the morning you feel the bed vibrating from the laundry room

free airport shuttle

staff went above and beyond to serve our family of six, especially great with the kids!

hotel room was huge, the bed was super comfy, and the desk and wifi in the room worked great for me to take a

wifi was down the last day of my stay.

staff, generous hot breakfast, social hour snacks from monday to wednesday , free laundry, the fire pit at the

free laundry

the pool was nothing like the photo online

well stocked kitchen

was very clean and i loved the full kitchen

until after six and we were told that we could not get extra pillows blankets or anything because laundry didn

desk clerk on duty folding laundry talking to a maintenance employee while we waited to said it wasn't their

laundry room was a mess. hallway and lobby was warm (seems to not have ac working).

the water system turned the laundry brown but was been worked on

no laundry facility to dry our clothes that were soaking wet from the motorcycle ride in the rain /

there's a laundry facility on st as well as a pool and spa

almost 10 minutes for someone to come to the front to check me in and that was only because a kitchen staff

parking was shared with restaurant next door.

parking is easy, staff are friendly and accommodating, rooms are clean, and the gym very complete for my needs

gym could have a little bit more equipment

laundry

requested some at front desk and she had me walk to laundry room with her while she sorted through the clean

one laundry room and the pool had a lot of fun supervised children.

and they keep it so clean when pets are allowed

it was a nice place to stay my kids enjoyed the pool and hot tub was heavily patrolled my police

disappointed that there is no kitchen or bar open

hotel is pretty tired, particularly the communal areas such as the swimming pool, gym and changing areas

the bar is closed due to covid-19 but the pool was closed before that for

cleaning staff, front desk, dining staff, and bar tender were all so nice

gym

new lots of space in dining area pool table lounge areas laundry great fitness good ac and beds friendly and

nothing. parking was good, staff friendly, and the room was spotless.

is wonderful with parking all around the building

breakfast was not prepared and there was no staff available to refill anything.

new lots of space in dining area pool table lounge areas laundry great fitness good ac and beds friendly and

bed bugs wifi wasn't enough working hardly any cable channels microwave didn't work

all over the place asked to be switched to a different room and was told there was none but the parking lot was

a handful of broken-down cars in the parking lot did not give me piece of mind, nor the yelling outside late

booked this hotel because of the spa bath, and i paid $126 for one night

didn t have a comforter only a thin blanket no coffee pot in room the wifi wasn t free cable was standard

the king size spa tub room

spa looked over used or cleaned too often, coating was coming off

they also helped me with an early check in which was greatly appreciated

parking lot was not plowed so no where to park except far away

the place had a terrible odor, kind of like a pet store full of wet chinchillas. the

one staff member wouldn't give me anymore towels as she said that the laundry was closed for the evening but i

covid made it so no pool or breakfast but still great

nice. 10 star plus. clean room. very quiet nice breakfast

it had free breakfast and. pool

pool looked very dirty

when we finally got to our room around 7:00 pm, the room was a mess - dirty laundry, garbage in the room, bed

first night i was there all my laundry was stolen from dryer, 3rd night my room was broken into and some of my

laundry and free breakfast

the worst part was, we were next to the laundry and the dryers were going all night

breakfast and staff

breakfast could have been better

we ate somewhere else other than the motel, but the breakfast area looked nice

to sleep with kids running up around the hallways yelling and stomping in the room above

free ev charging

great breakfast and room. very nice bathroom too.

the laundry carts and room cleaners carts were very old, shabby, and very dirty

there were always people carrying baskets of laundry to other floors

but the ladies in the laundry room helped out with extra towels and the guy in the morning for quick breakfast

we literally got screamed at and told we were liars and being told we went into a laundry room but we in fact

there were always people carrying baskets of laundry to other floors

free laundry was a great amenity

the comfy beds, clean room and free laundry room. the staff was good.

the full-size kitchen, gym, and although we didn't use it, it had a nice laundry area and snack area

room size and free laundry service

some of the staff was friendly. the laundry facilities were free to use

like that they have complimentary breakfast, an indoor pool, and laundry facilities

breakfast was great

the breakfast was fabulous the gentleman who does the breakfast is as charming as can be efficient and

food was mediocre, noise in parking lot.

the elevator wasn t working properly, and no parking.

kids running in hallway when trying to get to sleep

the pool was very nice as i got the room for my nieces and nephew to go swimming

boyfriend went to the bar and restaurant to get coffee and was told that they had just poured it out and will

kids loved that

of staff was rude ie when we asked for more towels (room only came with 2 and we had 2 adults/2 kids, sheets

there was a towel issue (laundry) and we didn't have towels

a lot of kids running around at the reception the laundry room closed because the washing machine is not working

couldn’t watch the basketball tournaments, no movies for the kids to watch

great location bar and restaurant available

they also extended the courtesy of late check out at no extra charge

the pool was not kept up or that no one could fix the washer so i could do a load of laundry

parking lot was tight, we were traveling with a large truck and trailer but we made things work

wonderful selection of food for a continental breakfast

friendly staff, extremely clean. hot breakfast even near the end.

front desk guy did not give me wifi info or breakfast info. hotel due for updates. old and worn.

helpful staff and good breakfast

also the parking lot seemed really small

unfortunately, we had issues connecting to the wifi and were unable to use it

plenty parking space, friendly and courteous clerks

also the pool was down for repairs and wasn't ready to swim in until 6:00 the night before we left

had to use to clipped hangers to block out the street and parking lights

the best thing they had was probably free wifi and free parking

more pool towels

we wish we could have had time to be able to use the pool though, but that's alright

wouldn't have been a problem if the room was on a higher floor, but it looked directly onto the parking lot

center is also the laundry room and was humid as heck and the elliptical machine was broken

has everything you can look for - gym, pool, laundry

very clean and had laundry facilities

lack of breakfast meats

staff was wonderful and my kids enjoy the pool

close to the highway, free laundry, friendly staff

shower was missing a piece, we didn t have bedding for our pull out and had to locate it in you laundry room

site laundry was out of order the whole month i stayed

parking lot was a little dark at night n seemed to be people partying in it that weren't residing

clean, updated and quiet. breakfast was good

it was right next to the laundry room, ice machine, and across the hall from the elevator

comfy beds, big room and great breakfast.

moved to a room that the kitchen sink was plugged and disposal didn t work dog barked all night kids crying

suite had a kitchen but it was missing most of the dishes, cups and silverware

they had guests there who were either friends or family of front desk person, and the kids were running wild

everything was great. pool could be open until 11 that would be nice

parking was super tight the later it got.

the price the pool and the hot tub

parking was kind of tight.

small parking space

no laundry facilities & parking was expensive but it is downtown

location is perfect, close to a lot of restaurants and bars

had issues getting conjoined rooms (we have kids)

was a quick getaway for my wife and i without our kids

was a quick getaway for my wife and i without our kids

i loved the military displays on the pool level & my friend thought the game room was so cool, laundry facilities

love the extensive breakfast and clean laundry

to use the laundry facilities, and needed to use an app that required a minimum of ten dollars for use

ladies at the checkin desk were extremely helpful about laundry services, parking and recommendations for our

coin laundry, arcade, indoor pool were the surprises.

valet parking is offered, it is very limited

call for room service no one answered the restaurant was not open that was in the hotel i was looking

was out of lots of food/drink options, pool was closed the entire weekend, and they wouldn t even allow a late

rooftop bar is amazing! staff was very friendly and helpful. free parking is a plus!

parking is terrible!!! pool is broke. would ve been nice to been told that whole booking.

breakfast was terrific

comfortable room was well laid out, kitchen was well equipped and so convenient

only issue: the indoor pool was cold, in march

the kitchen was well stocked, complete with wine glasses and an opener

breakfast was good

location, skywalk, pool and sauna

the free wifi and

found a dirty wet washcloth and used bar of soap in our shower.

they were able to accommodate me for an early check in as well as a late check out and where overall just very

swimming pool is amazing and it is good choose if you with the kids like us

super nice bar by the lobby with really good food

breakfast cost was a bit excessive, did expect to have coffee/rolls included at price charged.

twenty bucks for breakfast & three bucks for coffee was a bit much

did not have breakfast so can't comment on that. all staff encountered was very nice.

we live in nyc so we had no problem walking to restaurants and bars on the other side of the river

spa and hot tub not open - but not hotel's fault :(

room service was delicious & fast

i especially loved the room service so easy to order and came straight to the room nice and warm

didn t like that wasn t able to fully access all the rest of the services such as the pool but i understand

lobby bar staff to busy to serve anyone

was fantastic, the bed was comfortable and there is laundry for the guests

gym and great view of downtown grand rapids

rooms were amazing they are so big and have a full kitchen

got our breakfast fast with no issue and checkout was quick and easy

no room service. no speakers to listen to music. floors were very creaky.

wish room service extended beyond 11:00 p.m.

ordered room service for 1 adult and 3 kids and it cost $105 plus tip for

fun for kids

we had our kids with us the first night

they are also pet-friendly

friendly, clean, modern, shuttle to downtown, restaurant in the hotel for breakfast, room service, maintained

friendly desk staff; great location (you can walk anywhere in gr from here); free & safe parking; wonderful

shuttle offered to local places.

put all my anxiety at ease by letting us know of road closures, and their shuttle service was fantastic

also, the pool is a bit small

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

laundry facilities were nice

very friendly staff, free breakfast was good, bright modern decor

rooms was good size and clean good breakfast decent pool parking garage

rooms was good size and clean good breakfast decent pool parking garage

bonus to have laundry facility on site too

had requested rose petals and champagne since it was our honeymoon when we booked our room that we were told

pool and hot tub were immaculate

the pool area was bigger than most and the indoor/outdoor hot tub was fantastic

from the front desk to the ones working breakfast and the bar during the cocktail hours

seeing dirty laundry piled in the hall. that was new. i had not experienced that before.

it sounds like a laundry room is near by which makes no sense being on the 6th floor

areas not so clean, the smell of gas in front lobby and around the laundry room doesn't look like the pics on

best ever young lady at the reception, helpful and absolutely friendly, well equipped with guest laundry and

no closet! no plastic laundry bag

however l have never met such genuine seeet employees from mgr to housekeeper laundry

dryer sheets for laundry, no atm

the front desk lady was helpful and gave us another room with brand new linens out of the laundry room

wifi didnt work 1st day, second day fire alarms went off for over an hour, tv didnt work.

the valet parking, massage person upon request at no charge.

there were not enough towels. we couldn t seem to get any extras due to laundry issues.

guest laundry has nice space

a lot of things weren t working, like the pool and the laundry room

dated. think paint would help brighten the rooms up. and bleach for laundry

nice staff, decent breakfast and coffee, laundry available

the breakfast, the facilities, laundry, gym

my room was on the 2nd floor and the extremely bright parking lot lighting shone into my room and i had to use

we got to the room we noticed the room next to us kept there latch in the door so people and kids could come

breakfast wasn't the best but it wasn't horrible.

i didn t sleep! it was kids running around all nite above me.

near firekeepers casino & hotel.

no laundry on site

very nice place but laundry room waz closed because only maintance man had key was very very late didmt get to

very nice place but laundry room waz closed because only maintance man had key was very very late didmt get to

didn t like the coffee and there is only one laundry machine for guests

coin laundry not working, no sign, lost a buck fifty. whatever