if someone else uses it at the time, you ll be offered laundry service next day or two so plan your outfits

very clean. friendly staff. excellent breakfast. outdoor pool!! ocean view!

tennis court, mini golf and play ground available

wifi - every day you have to register again

the hotel has a room service system where rooms that are being located that day get priority

big comfortable room, nice location, free parking :)

cold swimming pool (august), no gym, spa very basic.

we also enjoyed the pool and the surrounding area

breakfast was very nice and the pool is great

she offered us the underground parking area for free, because a bus blocked the outside parking area

loved the pool & spa facilities

the swimming pool and the spa area both were clean, relaxing, and beautifully maintained

we hoped there would be a jacuzzi available inside the spa area, but that's not the end of the world

the room service where a little bit late.

wifi is slow

swiming pool in the garden is big and it is a nice place to stay

the tasty breakfast outside with a superbly cute pool view was unforgettable

the weather was very foggy for a few days which meant the pool felt cold but that's no fault of the accommodation

unfortunately the pool was under maintenance

we loved everything, especially the pool and the garden, everything was very clean and organised

thankfully there were laundry facilities in the community and i was able to entertain myself washing clothes

i didn't like the eggs at breakfast, they not natural eggs. eggs in a box.

perfect bath for recharge and an excellent breakfast with a lot of options

great breakfast

there for a golf competition and having an early tee time on one day meant that the breakfast was not open

good breakfast, near tram station, near shopping mall, good wifi

location, cleanliness and breakfast

great location ,the evening staff were lovely and accommodating and late check out was great.

very friendly staff, tasty breakfast, clean, fast wifi, very comfortable stay.

no facilities like gym swimming pool etc.

room service, room was not cleaned until 2pm

the staff was attentive when we called for them during room service, and they were very polite

on another separate note the wifi is the worst

facilities, small gym, small spa without cold water, too expensive breakfast i asked to switch the clothes from

at the night there was a very cozy atmosphere at the restaurant and bar with live music

breakfast here was a perfect start of our day

on the tv you see many channels and the wifi is free and without passwords or registrations, but it is a bit

all good, but maybe include more proteins in the breakfast, like scrambled eggs

close to metro stop, but if you plan to walk to porto, be prepared for approx 25 minutes (with kids)

the wifi didn t work in the bedroom, this was very disappointing as l had work to do.

was lovely, however maybe more options for room service i understand they have no restaurant

amazing breakfast comfy bed

we enjoyed using the gym and swimming pool

and breakfast

the gym was good too

pool and sauna were nice but frequented by many families, so it was very loud and not relaxing at

outdoor pool is amazing (mid summer not, early may) and the indoor spa is ace if you don’t have kids

nice bar area too and again with lovely staff and bar manager my room - a premium double due to free

the gym isn t huge but it has a very smart collection of equipment to cover all areas

the bar staff were great, particularly carlos, who was educating us on the different types of port

breakfast, no iron and iron board (you can only order with the laundry service), there is a room service menu,

breakfast, no iron and iron board (you can only order with the laundry service), there is a room service menu,

location at the oceanfront, easy access to the city by car, good breakfast

bar in the hotel

swimming pool - of which i had exclusive use most days - is a gem

beautiful views - lovely pools - great welcome especially for kids! staff were super helpful.

facilities - beautiful outdoor pool, good indoor pool, extensive gym, lovely secret spa area and great choice

more extensive room service menu

during winter you can enjoy the indoor pool, the bar and the spa

do note that parking is not free the gym equipment needs some oiling

pool needs to be booked in advance with limited availability and only available 9-12pm if you have

pool was lovely

pool hours - it should be open in the afternoon for kids as well

amazing location fantastic rooms great relaxing pool

we enjoyed the views from the bedroom and from the rooftop, and the swimming pool at the end of our days

nice buffet, gym, spa jacuzzi and swimming pool, 3rd floor bar with a good view to the river and porto, very

(must note breakfast was acceptable, no problem there) also access to the hotel can be a bit tricky by road on

clean, spacious with nice gym & spa facilities

tax on room service

fully kitted out gym - cardio and strength

laundry cost is ridiculous

to pool was tricky and it was cold not many seats

food, bloody fantastic and the spa facilities were top notch

the pool was on the smaller side but perfect for a cool down!

bar / restaurant spotlessly clean

gym a bit small but decent

the gym was very small - surprising for such a nice large hotel

gym is very tiny with lack of space, for instance it doesn't have space for 2 mats

high season prices! gym a bit small, but pool very good.

the hotel was very accommodating for our 2 year old daughter, they provided cot and a very cute kids toiletries

no idea where laundry could be done and made no recommendations

i recommend this hotel, laundry close and local cafe and tapas bar fantastic value for money

wifi disconnects sometimes when the phone/tablet is on stand-by

breakfast is at or below average.

the honesty bar was a real treat

the room has a kitchenette, ac, utensils, sofa, wifi

the wifi did not work

beautiful rooftop terrace and small pool

thing: the kitchen is not equipped for more than basic heating etc

wifi very weak in the 1st floor room over the reception

not much really but was surprised by the pricing for laundry

the kids club was a great addition

mini bar contents included in the price and access to spa

perfect stay, great kitchen facilities, welcoming staff, terrific views. cannot ask for more

amenities, including a small gym and indoor swimming pool

breakfast is amazing in its quality, choice and value for money

nice place in nature. a pool. friendly staff.

the room was very clean and the breakfast was quite good with lots of fruit options

you definitely need a car but the parking is fab

room floor was not properly clean, with pet hairs all over

the spa and outdoor pool are terrific

amazing breakfast, lovely facilities and very friendly staff

the complimentary shuttle boat was a game-changer

plus, the hotel provides free parking, which was a great bonus

the spa was an added element of relaxation

its entrance is very difficult, over charged for laundry despite promise to have it made next day

no iron in the room although there was a laundry service. no kettle for tea lovers.

didn t like that you couldn t have laundry done over the weekend

also, the in-house laundry service shrank 4 of 5 items that were sent for cleaning

there's also a great gym with new equipment

we chose to do use the laundry service offered to guests and it was definitely expensive for the amount of

they did our laundry, helped print documents for our next destination and helping get a package to us

at all, the only comment is that it would help to put the wifi password in the room as we forgot to ask

the breakfast was wonderful and they also made eggs to order

breakfast was very good with exactly what we asked for with prompt service when we arrived at the

external laundry service was convenient but very expensive

negative comment, i got a pork sandwich and chocolate fondant as room service, both were super dry and bland

the signs indicating which floor the restaurant and gym were on weren t properly labelled, or maybe they were

room service excellent !!

breakfast very good. room service food less so.

i also expected the hotel to be larger and have a bar etc, it didn't, this was a shame

only thing i’d have liked that wasn’t there would be a bigger bar area but not really a huge issue when

location, charming decor, breakfast.

was amazing, breakfast and dinner, as was the service

the breakfast was delicious

one of them was very rude to us because we inquired about laundry and then weren t ready when they sent

room was small and looked out on a housefront and neighbours laundry

location by the river good breakfast great staff good wifi

spa and gym facilities poor

location & staff , & that they had a much needed spa - massages for my husband & i

sadly no self serve guest laundry for traveller's

hotel says that they have access to a restaurant and room service - but this is outsourced and delivery can take

wifi worked well

wifi wasn't the best, although it worked for the most

being without wifi for the first 24 hours

if you have plenty of dirty laundry, there s an excellent self-service laundry (laundry infante) just 6

would have been better if the hotel had internet, it had great wifi but the wifi was rarely if ever connected

wifi coverage was weak in the room.

the wifi in the hotel is weak and not good.

great location. easy access, good wifi, very helpful staff.

t stay for breakfast had to get to the airport

they allowed us to check in at noon, also they have prepared breakfast box for my check out day as i was booked

cozy bar and lovely attendants specially renato and rita which sympathy made all the difference they

cleaning, wifi never worked, no views from the windows, extremely small closet, no workspace, very expensive

shopping mall next to the hotel, nice employees and gift to kids, large room with three beds, not far away from

the rooms felt pokey and our view was onto other people's laundry hanging out of adjacent buildings

had some laundry done and they only returned some of it - we had to ask them for the rest, which was pretty

great location, laundry was quick.

the location was great. daily room service. staff was very helpful.

wifi was poor sometimes

ideally situated, modern and well maintained, excellent breakfast and very helpful staff.

very nice hotel in very nice place. ideally clean. the breakfast was completely perfect.

clean, prime location, friendly staff, bar and breakfast was amazing.

the breakfast was also incredible

location. and breakfast was really good.

was tool small (double not queen in that irregularly-shaped space, and the view was someone s laundry line

minor issue, wish the laundry was a little sooner

front desk, room service and housekeeping were exemplary

lovely rooms and beautiful breakfast

decor throughout, very friendly and helpful staff, good buffet breakfast

we had better coffee at 2 other hotels during our trip. could have a laundry facility available.

the hotel charge you the laundry bag (5 euro each) in case you take them with you !!!

breakfast was great

breakfast, staff, attitude to guest, rooms

breakfast was outstanding and the entire experience was the finest hotel i have ever encountered

the wifi was good, rooms were a bit small but decent, the staff was very helpful and the

excellent breakfast, fantastic bar and downstairs lounge, great staff.

location close to the river, restaurants and bars. wifi was good at least in our room.

accommodation was clean and very central. the bar was excellent and such good value.

location was great, friendly and helpful staff. enjoyable bar to hang out in.

nearest laundry is a confusing ride lavandaria self service sem molas ladies helped us machines clean and

the service at the bar and the restaurant was absolutely excellent

from the cheerful and very helpful staff at reception, in the bar and in the dining room to the clean room and

was poor and wifi didn t work for most of the stay

pool was excellent and reception were wonderful

wife liked the breakfast, location and cleaness

the breakfast had bio optons what is rare in most of the hotels in the area

the food for breakfast was great and unlimited (including desserts)

very nice, breakfast very very good, staff friendly and helpful.

the breakfast is good value for money but please don’t make the croissants, bowls or spoons any

conditioning not working in the room, wifi not working in the room (third floor)

good wifi as i work remotely

we enjoyed the bar and the service provided at the bar

no parking :(

also there was no bar soap, hence, you had to use an excess of liquid soap unless you brought your own wash

it would be nice to have some sort of laundry self serve facilities and grab bars in showers

in addition we asked for laundry to be done and we were told it couldn t be same day without a managers

the prices for laundry service were surprising.

staff very friendly welcomes drink complimentary mini bar very centrally located

comfy bed. room service.

indoor breakfast

great location and great to have pool

staff beautifully designed new hotel with wonderful views and a fabulous pool and excellent breakfast

location, garden area and pool

location, wonderful staff beautifully designed new hotel with wonderful views and a fabulous pool and excellent

laundry is limited one or two day per week

laundry was unclear and we were charged an extra 50% due to room service not collecting the laundry

separately we had inquired about laundry facilities and were told they had a send away service

felt like getting room service (something we never do) for dessert (1x brownie each) the kitchen staff quite

thing and that was we were told there was at least a 90 minute wait for food when we sat in the bar / lounge

had some laundry done and yeah it was a little expensive but they did an immaculate job

lovely staff and excellent breakfast

wonderful breakfast, and most friendly staff

the breakfast was lovely and the location couldn t be better!

to the covid-19 pandemic, the hotel has abandoned the traditional buffet style breakfast

cleaner put bags in laundry room thinking they belonged to the people checking out

5 minutes walk by a self-service laundry-mat which was great because we were traveling with very few change of

location just outside the tourist area, with several good bakeries and breakfast places nearby

wifi wasn't working for automatic check in - slightly awkward to ring and try and sort out

was super clean, all kitchen facilities, amazing shower, welcome pack with coffee capsules and chocolate

wonderful spa they even did a bit of laundry for me

complimentary bottled water and coffee only available upon arrival and absolutely preposterous laundry charges

luagages when coming with a rental car wasn't properly indicated and we had to enter through the laundry loading

we asked about room service and eating together as a family in the lobby

lovely breakfast

amazing spa and rooftop terrace

also had a small but nice clean gym

if we had to mention something, it would be that the spa was not open on sunday, but overall everything was

the room and gym and everywhere in the hotel was very clean

could have more features to enjoy - a spa, a pool, or a larger gym

the staff went above and beyond to make him more comfortable (including providing same day rushed laundry service

this is a new hotel with a beautiful pool and gum

we didn't use other facilites (swimming pool, gym, hamam) but we were informed for them

the breakfast was wonderful with a good variety

gym facility was lacking

the front desk staff other than david was not very knowledgeable about the area or nearby laundry facilities

best thing was having david at the front desk help us with all our questions regarding parking, laundry place,

room service was great

room service is 24/7

the hotel runs a very good kitchen and bar with delicious meals and drinks

very well equipped kitchen inc an oven

the kitchen was equipped with all the essentials, and the shower was powerful, you truly feel at home

well equipped kitchen

very good location, clean and tidy room, strong wifi.

apartment is in a very bad condition, has mold on it, the bathroom has a horrible smell, wifi does not work,

wifi fine in public areas good but poor in room

pool and gym were too small.

oh, and a great little plunge pool on the roof with amazing views

very nice hotel garden and swimming pool on the roof with sn amazing view

the pool is only a plunge pool so no swimming.

breakfast served also on a terrace with a view on river duoro, very friendly staff and excellent laundry service

food for room service and breakfast both took a while to be prepared and the staff were not as on top of

the massages at the spa were divine

after the delicious buffet breakfast (we were addicted) you can lay out for hours by the infinity pool overlooking

basin in toilet didn't get hot, no hooks to hang towels, poor wifi.

i know we were staying out of season, but it would have been nice if the pool was open as it was very hot

after 10 minutes or more at our table i went out to the kitchen area to find the two 'servers' playing on their

the kitchen team were incredibly attentive, and the team on reception made us feel so welcome and taken

staff were all lovely, breakfast delicious, bed and pillows very comfortable

i adjusted the 'push to open' door on the cupboard which contained the mini bar so that it would work, but the

the breakfast was great and the patio space was so relaxing

classic portuguese hose in an amaizing centric area full of options, beautiful room, excellent wifi connection

wifi signal on the fifth floor is very feeble

wifi good

expensive parking and wifi could have been faster.

there is a laundromat service down the block as well if you want to do your laundry

laundry and dry clean services were not yet setup, understandable since the hotel only opened up a

about the hotel was wonderful - the staff, the rooms, the facilities and the breakfast - it made our stay perfect

clean as a whistle ud83dude17 room service amazing

great location great staff nice rooms nice pool

a beautiful swimming pool with diving board and sun loungers was also provided

breakfast was a cold continental buffet with ham, cheese, fresh croissants and other breads, cereal

staff was very friendly and the breakfast was really nice

property with nice furnishing, beautiful garden and pool area

breakfast was great, the botanical garden is worth a stroll

com there was information saying that the 24-reception staff offers laundry service, but they do not

booked a room for 7people(5 adults and 2 kids) they gave us a very small room with 4 beds

a room with bunk beds (supposed to be one regular bed for two adults + one bunkbed for the kids) - and this was

we were not in our room much but there were no problems with the wifi when we

wifi connection. size of room.

laundry changed and room cleaned halfway through our weeks stay

it was important for us, cause we were travel with kids

it was important for us, cause we were travel with kids

a bit more kitchen utensils.

wifi connection was a bit slow but not that important. everything else was great!

heartlessly disturbing the sleeping guests by the laundry staff in the deep night (2 am)!!!

no gym and the laundry is expensive

i was travelling with my family and the hotel put us in adjoining rooms which was great for both kids and adults

i was travelling with my family and the hotel put us in adjoining rooms which was great for both kids and adults

every day we needed to call the room service to have toilet paper or shampoo or clean towels

the breakfast was lovely and set in their chic bar downstairs

no fridge in the room although staff very obliging put some champagne in the bar fridge for us

i would like to have had space in my stomach for a second breakfast :)

the breakfast was 5 star

such old world charm, wonderful staff, elaborate breakfast

good value excellent breakfast.

the location is good and the hotel provides free parking.

large and comfortable rooms. still looking new. with easy parking (free).

the mini bar was indeed mini

parking is outside

laundry service was minimum 3 per item - at such a luxury hotel (with price tag to match), it

room service was a bit expensive. they charged us 10 euros for delivering the tray to our room.

spa therapist is really nice , she has professional skill

the staff was amazing especially catarina the room service mgr very helpful and considerate

every thing was more than perfect location staff breakfast

room service

breakfast was bar none

the room was beautiful (room 9)overlooking the pool area,the bed was super comfortable, breakfast was delicious

staff were amazing, the hotel room was exceptional, the breakfast fabulous

the swimming pool was a quaint pool which we used one afternoon when it was hot

staff in the bar friendly helpful and welcoming

mini bar should have alcohol options.

bar was cozy with a nice staff

excellent rooms and fine breakfast. centrally located

staff was really nice and it was possible to have a good late check out on sunday :) the square where the hotel

staff - reception, bar and service staff

comida do room service fraca

the wifi/internet access was both unreliable and slow when it did work

indoor pool, spa area / steam room and sauna all complimentary were a fabulous bonus

the rooms are spacious and very clean

wifi worked very well

the gym was really small

bar toilets had no soap, room was a bit dark but not a crisis

wifi was iffy at night. it did work at the end.

bar seems to be underused and maybe should be made more of