very helpful and polite the hotel was beautiful spotless and clean very comfortable, pool and facilities were

liked the late check

wifi connection is disconnecting frequently. food items are costly in the hotel.

wifi was difficult to connect in the room

staff , location, atmosphere ,breakfast

there is a laundry room outside, a fireplace in the cottage to warm up on cold days, a kitchen

laundry facilities were excellent with everything provided

the upstairs bed is a huge king and is especially comfortable - free laundry - including a washer, dryer, and

use of the laundry was brilliant as the weather was wet and chilly and we got pretty muddy on some of our

were also good (enough wall contacts, decent cookware, proper insulated/good heating, decent wifi, good tv with

huge and well-maintained garden; comfortable bed; lots of free parking; basically no noise

the pool area is absolutely stunning, perfect for relaxing and soaking in the atmosphere

pool with fabulous

absolute sanctuary with beautiful gardens and a pool

they have parking for which you don t need to pay on top

we rented a car and enjoyed ample and secure parking

the sea pool was amazing. the breakfast is really nice too. the staff were efficient and kind.

very good breakfast and dinner ala carte in the hotel

the kids loved the heated pool and as other reviews stated, there really wasn’t any noise from the

well equipped gym

the daily cleaner was friendly & efficient & we particularly liked the laundry service which included ironing

to top it all off, he was able to arrange for our laundry to be done the last full day we were there, even

would prefer a real oven over a microwave and a washing machine but there was an option of having laundry done

lovely villa with well-equipped kitchen, a short walk from a good grocery store

they are suitable for long stays as well, whether you are a group of friends or a family with kids

no washing machine, but laundry service offered by the host

the kitchen has everything you need for cooking meals

our cottage had a single bedroom and a fully equipped kitchen, incl

easy check in and parking

friendly peacocks greet you in the mornings :) the kitchen/living area is well equipped

there are no free wifi in the home.

good breakfast with an amazing view from the balcony

it was close to the airport, the wifi worked very good, friendly stuff

the breakfast had a nice choice of foods and plenty of variety of drinks

poor wifi signal

there is no washing machine in the cottage, but you cam arrange laundry with the housekeeper

also, it's a laundry in the house - so we were happy to use it

massages in the spa were excellent

the pool is a

the spacious spa was a plus

wifi is very poor throughout the whole territory and by the pool, bar the reception area, but it is

too expensive to use the spa and indoor pool.

surrounding the house - self-check-in available, house keys are in a locker - accessible by car, parking right

we stayed there were some local power network issues, there was no hot water initially and no wifi

the kitchen could have slightly more equipment

also kitchen could be better equiped - especially because cooking ware is worn out

everything very clean, with everything you need for a short/long stay with really good wifi

there was also a very convenient and free shuttle service which connected the hotel to funchal

there are some activities for kids

the pool is always clean, not as big as in the picture, but there is still plenty of room to swim

bad wifi, one of the receptionists was rude upon arrival.

many free parking spaces around the hotel, so it's totally fine for people with cars

staff, great breakfast and dinner options, pool access, quiet and peaceful location, free parking

the indoor swimming pool and sauna are very nice

nice to have spa to use

some facilities advertised as being in the room are not available (eg cd player), mini bar was empty and room

breakfast and food at the resultant hotel was amazing and the spa (pool and sauna) was very nice to have

self-serve laundry available

), i think it would be fun the bar options - i love madeira wine, but it was served only as an appetizer, it

pool and facilities, we have no complaints

variety of choices for breakfast was excellent

-- the location is beautiful, the pool and ocean are in competition for your attention

doesn't have laundry facility all days

there is no laundry service - i washed my clothes in the room and it took literally 3 days for them to dry -

tasty and generous breakfast buffet

small parking if there is an event organized

parking in front of hotel and small supermarket in the village

liked the kitchen but it lacks some of the basic equipment

spa, location, swimming pool

amazing gym with all necessary equipment and a great team

they call the spa, should just be called an indoor pool filled with noisy children and uncomfy chairs

breakfast: few fruits not fresh, out of can no washing up liquid and no dishcloth in kitchen

the first one, in the bathroom and kitchen, the second one, the bathroom, the third one, in the fridge

was good, the parking it not as tricky as some people say, you might not be able to park right outside but

small kitchen which is big enough to prepare breakfast and a small dinner

breakfast is just ok

the kitchens are decent

staff on reception quite rude and even got accused of taking someone s laundry which they obviously lost ,,

the prices for laundry are insane, 20-30 euros for few clothes

quality and cleanliness very high. lovely pool, gym and leisure area.

the breakfast was delicious

quality and cleanliness very high. lovely pool, gym and leisure area.

the laundry service didn't work as expected

its not adults only but adults friendly :)

very irritating wifi. login requred 100 times!

the location of the hotel directly at the coast is incredible and due to the fact that its an adults hotel it

whole hotel is a bit of a maze and spa needs to be booked in advance

about the local markets in this area, offered me a map and indicated some relevant places (shops, laundry in

excellent complimentary breakfast and complimentary bottle of house wine included with our stay, not to be out

kitchenette not really more than a fridge and a coffee maker (we asked for the hot water kettle -

included breakfast is a bit basic but i was happy with it

limited kitchen items

i recommend it to anyone who values privacy, tasty cuisine, playing tennis and golf and wants to wake up with

shuttle service offered but not enough departure and return times proposed

lovely walks across and around the property and golf

gym could also have been a slight bit larger

pool was really nice and the overall atmosphere in this country estate is very relaxing and quiet

possibility to do my laundry in the bathroom wich is a plus as a hiker

there are nice facilities: indoor and outdoor pool, table tennis, beautifuly garden

swimming pool inside was close.

pool right in front of the room was appreciated by the kids

wifi only works at reception, it's a bit uncomfortable

i wanted to have some laundry done, and instead of charging per kilo they charge per item and it came out to

have a laundry service but they don't have an iron as in some hotels there's an iron in case someone

laundry service is kind of a joke

not enough parking spots

- poor room service (only snacks or

smell of laundry detergent on bed sheet. pillows didn't smell which saved my sleep.

she was incredibly welcoming and went out of her way to assist us in finding laundry facilities, parking, and

breakfast was very satisfying, considering the price and the place being 3 stars

breakfast was really good

wifi in the room

we got breakfast for takeaway, the host is really friendly and also the restaurant i can recommend

amazing breakfast

breakfast was really nice with lots of options and staff was friendly

excellent wifi

early flight so the hotel ordered my taxi the day before and provided me with a wonderful cold breakfast to take

location and breakfast was brilliant

view from the hotel, close to the airport, very good breakfast.

we enjoyed the beautiful garden, swimming pool, and a sauna

the food ridiculous breakfast bread and fruit no hotel meal for 4 star hotel strange

breakfast for 7 day stay is tasty (yummy banana break), but can be a bit monotonous

view, baroque interior, beautiful garden, delicious breakfast, lots of entertainment nearby but still a quiet

breakfast was great

the parking spaces could also be better esspecially when they have events they dont care about their

the welcome glass of champagne at the bar was a lovely detail

we didn t use the gym or the pool but it s nice they have these facilities

a bowl for our doggy (yes, rather than seeing him as a potential pest contrary to some other pet friedly

view from both the room and the garden/terrace, the amazing breakfast, the location close to the old town

or at least combined, i would ask for a warm kitchen, but cold things and drinks could be buffet style

location to various interesting places on the island, free private parking, high-quality wifi, fragrant white

well stocked honesty bar on the veranda - so guests treated like adults

hills in a picturesque area and it is well equipped, it has a gym, a wellness part and a swimming pool

bus to the city center (pictures) great variety for breakfast fast internet a lot of parking spots

the pool was also nice

toboggan sledge passes constantly by steep hill to approach they don t warm the pool, and the water

outstanding breakfast, very kind staff, beautiful view. has free parking.

used the laundry service as some things got dirty when we were hiking and there was nothing to complain

the pool area is immaculate and the views out to sea are great

staff was very friendly and morning breakfast was delicious and with a lot of variety

the wifi was good

breakfast was top notch

great ambiance, excellent service and breakfast, lovely pool area

they let us bring some food from outside because kitchen was closed and we could not leave the hotel until we

lots of fresh fruits at breakfast

would have liked a little more variety at the hot breakfast table, for traditional english breakfast i would go

was no information in the room regarding use of the spa or room service

for example, the hostel does not offer laundry service anymore (which is a shame considering most people come

however, upon loading our laundry into the machine, we were unexpectedly asked to pay for its use and also

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

she gave me coffee, wrote down stuff for me to visit, helped me with my laundry

great that they have washing and drying laundry service ( no folding) which was helpful and i used it twice

rooms were clean, staff is helpful, nice clean pool with a great view - one side to the sea and other sides to

plenty sockets throughout the room brilliant high pressured shower wifi connected automatically when we re

lovely rooftop bar with nice drinks and pool that unfortunately we didnt get to use as the weather was a bit

clean, comfortable, friendly, well located, nice pool and bar. excellent breakfast

hotel in the center with lovely roof top bar and pool, the staff was excellent

for getting around funchal for shops, old town and promenade very friendly, helpful staff great breakfast with

have been nice to have a drink or two in the afternoon at the rooftop pool but the bar didn t seem to be open

the general vibe in the restaurant part and bar was

great buffet breakfast, piano and pool table

wifi not connecting in my room

laundry is offered for a price with a terrace to dry it on

there was just a small window and it was above the laundry

wifi was terrible

the wifi didn't work for me so could not work during my stay

wifi didnt work but that didnt bother me.

was told laundry services were free of charge, but was charged 5 each time laundry services were needed

on the rooftops you can find a washing machines and place that you can do laundry as well as nice area to just

very friendly, even provided laundry and was very helpful.

excellent wifi

we had a kitchen but no dishsoap to wash the dishes

laundry service was a bit expensive (46 euros for a small bag of clothes).

laundry service is a bit odd

breakfast is bread with ham and cheese and yogurt and plum jam

there is bar in this hotel this is the reason a little bit noise until midnight.

good wifi

with a view is so cool we arrived quiet late and was no extra charge, it was so nice of them parking is free

the swimming pool is tiny but probably ok for kids

nice room. swimming pool very good

close to city center, parking and friendly staff.

restaurant and bar good

breakfast - very poor (only bread, some ham and corn flakes, no cheese, no vegetables, no fruits

reception friendliness, and help. good breakfast choice.

,no mini-fridge, wifi not so strong, no kettle in the room, there is one day that no replenishment of toiletries

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

beds a little too firm, limited breakfast buffet

breakfast is nice

sure some partying kids yell at night (its in the middle of the centrum) and i got ants in the bathroom but

no wifi/pool

the breakfast was disappointing

no wifi in the room and ants in the room. the shower hadn't any pressure for hot water

there were also ants in the kitchen area

loved the buffet breakfast as did the kids

the private indoor pool experience was also lovely

we even had a small kitchen in our room

staff even surprised us with flower petals and bubbles for our anniversary

location and clean studio with equipped kitchen if you wanted to cook something

emergency numbers, first aid kit, oven, kitchen utensils etc etc

perfect location, clean room, a well equiped kitchen, comfortable bed and very large shower

had kitchen facilities and a small balcony

equipped kitchen, although we didn’t use it, with oven, kettle, coffee machine, etc

localisation laundry service good deal

wifi could be improved, kettle in the room, some coffee, a summer duvet would be appreciated

good wifi

comfortable beds, clean rooms, water is hot, wifi is fast, reception smile and greet you

the wifi was working well

and a laundry room 4 mins away

wifi very quick, good speed

they had buffet breakfast which was okay

the breakfast was also amazing

relaxed atmosphere at breakfast--loved the pastries & the walnut & raisin bread was a real treat

i have never asked but i think laundry room was next to mine as i could hear spinning and similar noises every

really friendly and helpful staff, great wifi really high speed and fantastic location

close to the town center, beautiful room, friendly staff, great breakfast

the wifi signal was

located hotel in funchal friendly, efficient staff quiet comfortable rooms excellent breakfast

there were laundry facilities but not right away and expensive when all you wanted to do was press a simple

they could send one up to the room, we were told they do not have any, and that we had to use the laundry service

clothing iron available which was shocking and frustrating since we arrived after the laundry service closed

they have a spa area with really great pool (heated

staff, well apportioned rooms, delicious breakfast, great pool and roof terrace, good enough gym for a day or

swimming pool at the top- amazing

didn't work in the room wifi

no wifi in the rooms, but it meant putting the phone down and reading!

wifi in my room, the pool water was cold

from the owners francisco and rita to the staff pedro on reception to harry bar staff

we used the laundry service after travelling around the island but thought it was extremely

breakfast was just all you needed, a reasonable selection.

bar

the wifi also wasn't great

was amazing, breakfast really good and bar snacks excellent

inside they also have laundry machine and strings to dry your closes

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise,

the lady showed us parking spots and where to do our laundry, super nice

i asked previous employee about possibility of working in the lobby for a few hours, since wifi in second

breakfast and gym

perfect, breakfast perfect however it says outdoor pool adult only by end up with kids in the pool

the breakfast is 5star good

amenities were fantastic, specially the spa great breakfast buffet excellent staff

- didn't like that you had to go to reception every time to get a pool, spa or gym towel, & that you had to go

good buffet breakfast, with a good choice of fruit, meats and hot food.

the breakfast was also very good with a wide variety of options to choose from

really pleased the room had a mini kitchen which was a nice surprise so we didn t have to eat out every night

great breakfast on our last day they they gave breakfast to take to the airport

wifi was weak in the room

room, surroundings, staff, breakfasts all excellent. gym was just ok

breakfast in the garden with surrounding of trees, flowers, birds, turtle with serving like in

truly beautiful, including a mini botanic garden, beautiful historic house , wonderful pool and spa area

free shuttle

staff were very attentive - the bar tender at the daily happy hour, the breakfast & dinner staff remembered our

the imitation grass carpets, the real grass on the rooftops, the gym, the sauna, the swimming pool, the bar,

we've enjoyed the hotel facilies : sauna , jacuzzi and outsite pool

breakfast was also delicious

late check-in possible, good breakfast, parking lot available, clean and cozy, gym and bar at hand

especially pool, breakfast, location

things were given to laundry for cleaning, but white shirts became yellowish

very quiet because it‘s adults only with no kids

wifi very slow. wait for elevator: too long!

i didn't use the gym or eat in the restaurant so can't comment on these

comfortable beds, good wifi, convinient parking

good gym and relaxing jacuzzi

wifi persistently dropping out, weak air conditioning

staying at the pestana casino park was the icing on the cake

5-star hotel had a lot services (gym, spa, dining etc

good breakfast. good location

the opening times of the gym were quite limited and required previous scheduling.

friendly, great rooms and breakfast, all needs easily dealt with by incredible staff, facilities great

depressing and not well manteined, outside pool is just ok and little with no shallow end for the kids

personal was super nice and we were given late check out which really helped us and a bottle of madeira wine

the hotel has a lot to offer; there s a small gym and nice game room with ping pong, billiard and chess and

were clean,spacious and the beds were super comfortable, room service twice a day with turn down in the evening

older kids should be allowed to enter the pool on the 16th floor

price should be included in stay the jacuzzi could be warmer - always like warm indoor pool was luke warm -

the gym itself is free to use; the rest of the spa is dependent on your room/buying a pass

the food in the hotel is lovely we ate in one of the restaurants and got room service

some amenities should be available like iron in the room and laundry.

stuff nice breakfast really good position of hotel bed fantastic/comfortable mattress laundry excellent garden

to the pool area and the gym the dining and breakfast rooms were very spacious as well as the bar area for

you can see the sunrise from the terrace of the restaurant, while you are having a really great breakfast with

loved it! breakfast needs fresh juice & fresher breads :)

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

although there apparently was a list of cost we decided not to check before asking for laundry service

unexpected small charges such as tea in room not free and forced laundry service for pressing as iron and

perhaps the breakfast could have more variety, day to day.

the walk was a pretty one, down a wide avenue past the casino and a gorgeous garden with a multitude of flowers

i ordered a laundry service on the telephone

far the biggest issue was the cleanliness of laundry

wifi throughout the hotel would be good, as currently it is only available in reception and at the

the breakfast was outstanding, customer service was great and the room was very comfortable with

lost a pair of shorts at the pool that apparently was not found...

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

i was only able to have one meal at the hotel other than breakfast, however there are many great restaurant's

fabulous breakfast and location

one thing that needs major upgrade is the gym. all equipment are run down and in bad shape

gym equipment should be in a museum

the wifi in the room was nearly non-existent

3 although our room was spacious and basically clean there was dirty laundry from the previous guests in the

one day none of our dirty towels, garbage or laundry wasn't picked up and the staff was indifferent when i

kids enjoyed it a lot and it is a place that i would consider to book again in future

a big offer of leisure activities like snorkeling, scuba diving, mini golf etc

recommended for kids

small parking.

furthermore, they have full english breakfast and they are really good

hotel, excellent and very helpful staff, outstanding bar staff, located close to the city center, well equipped

the wifi in my room wasn t really stable

pool, excellent breakfast, great position, spaceous bedroom, beautifull view from the

of the bar staff were abrupt and not helpful

extra big thank you to sophia at reception , lucia and hamsa at the pool bar who all made me and my partner

poor cleaning and room service: we had room service lunch one day, and they forgot to

extra big thank you to sophia at reception , lucia and hamsa at the pool bar who all made me and my partner

good breakfast and the dinner. the garden is also beautiful and well maintained.

beds and umbrellas could be in better conditions as well as chairs in the balkony no wifi in the rooms old

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant

there wasn't any room service for ice etc

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

location breakfast

in the room, although it is lovely to order a pot of tea in one of the many reception areas (or room service),

hotel is indeed legendary, fantastic location, impeccable facilities and the pool is just amazing

the pastries in the breakfast can be further improved.

enjoyed high tea, breakfast every morning, the sea pool, the gardens

the breakfast was amazing

cost of laundry has high. otherwise could find no fault.

doesn't feel crowded, plenty of space round the pool with shade

good pools, but a very dated gym

hotel is overall nice, plenty space for the kids to run and have fun

i wish the the outdoor pools had been heated. it was just too cold to swim in them in december.

we very much enjoyed the infinity pool and played some tennis on a well maintained court

view from the room, the room itself, clear and safe access to the ocean, helpful staff, beautiful breakfast,

infinity pool with loungers and bar never busy

the view from the suite, infinity pool and dining areas is absolutely incredible (and worth the higher price

we spent hours at the infinity pool and jacuzzi

fridge didn t keep drinks cold, expensive laundry service and internal phone wasn t

they have just thought about everything! super clean, pool is clean, amazing breakfast!

room had two huge beds, bath, shower, mini bar and safe

our son (18mo) enjoyed the kids playrooms

breakfast was lovely with delicious fresh fruit, omelette bar, baked goods, specialty coffees and

next to the laundry room (think washing machines which are on day and night) and b

breakfast, clean pool and rest area, reasonable prices for lunch, great views from the rooftop area with sun

hotel, big pool, kind staff, delicious breakfakt and also rooftop hot tub with exceptional view

really good breakfast with plenty of options

soulless amount of very slippery surfaces in pool, spa areas and in shower area in room very dangerous very

i was charged for laundry although i didn't use that service, i emailed client service and

if you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and

dining around concept buffet was excellent staff very friendly and helpful - particularly to our kids outdoor

a diving site on premise - specialty restaurants (not the oceans buffet restaurant) on site - late check out

there is not really a laundry service, as it is more recommended to use a laundry nearby

there were no pool towels available as they hadn t come back from the laundry

not enough parking

lovely modern room with excellent kitchenette

ended up staying at the florasol hotel: swimming pool, the apartment was spacious, the localisation was also

apparently a laundry delivery issue

was at the end of the corridor just by the domestic room where they kept passing through with the laundry service

the prices at the pool bar are quite high.

the room was nice, good breakfest, wifi worked well.

pool and the the terrace bar were lovely and it was well located to access funchal

nice swimming pools with bar & towel services

buffet breakfast with lots of choice

there are several pools and a tiny gym (although

spa massage. balcony, mine was in the sun. breakfast was ok. food replaced quickly.

the lunch and dinner buffets were also pretty good if you have kids and don't fancy venturing out some days

laundry wash prices were high

wifi very hot & misd

the gym was great, big space and enough equipment

gym is just a cardio room

free hotel shuttle bus into town was useful

to ask blue towels twice before we get them - they didn t have enough of them, was waiting for laundry to

we had no towels on arrival, there was an issue with their laundry system and we had to pay for pool towels to

very expensive laundry services

loved the hotel as it had everything you would need, spa & indoors and outdoors pool, gym, organised activities

the indoor pool and spa are so warm, you could spend all day in there

lack of contact in bathroom to charge the teethbrush and shelf to put your cosmetics and laundry bag, drawers

rooms, beautiful faded beauty of the gardens, quiet, good food for breakfast, dining and in the pool bar, pleasant

shuttle bus timings such that you have to return to hotel late afternoon which can trap you into an

location and property s environment the pool and the fact that there was a parking

pool side bar was really nice - great views and great food

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted

when my partner asked for information on laundry service he was directed to the info card in our hotel

room, clean laundry and towels

wifi in the room was not so good

spa shuts too early at 7pm

location was good, near shops, restaurants, laundry mat and 3 mini grocery stores

is good from the staff 5* up to all areas car park, bar and swimming pool like the bedrooms all good

wifi better than many places we have stayed

wifi was not working at the room and people at the reception said everything was working and there

daily room service

we did not get any access to the wifi as it did not reach

the bar and the restaurant at the vila do have a great atmosphere

choices for breakfast and we particularly liked that there was a chef on site to cook omelettes, scrambled eggs

affordable and available parking nearby

hotel with ocean view and access, lovely pool, pool staff that ensure everyone's safety and comfort in the pool

pool was big and the bar makes most delicious cocktails

wifi wasn't adequate for remote working and also not secure.

would give 9-10 probalby but there was some problem with wifi

really friendly especially helena at the pool side bar were coming back to see her

nice pool and bar staff friendly

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up

room service staff very friendly

we didn t went for any treatment at the spa but i m sure is lovely as well

large room with a bathroom and a separate shower room and a kitchen

was great: the room was spacious with a view to the pool and ocean, breakfast included a glass of the sparkling

room, basic furniture, sofa bed and one small extra bed for kids, quite old fashioned but useful, kitchen equipped

location, free parking available

and minimal start-complect of stuff for kitchen like: soap/gel for washing of dishes, salt/pepper/oil

nice and big room with kitchen and very very very very good breakfast!!!!

location spacious rooms with small kitchen area and new bathroom friendly staff plenty of room around the

restaurant, more than half the menu items were often unavailable, and the slush machine at the kids’ pool

restaurant, more than half the menu items were often unavailable, and the slush machine at the kids’ pool

i liked everthing about the hotel apart from the temperatures of the pool

breakfast was ok

great breakfast, restaurants, marina, rooms, staff and pools!

does not work as other customers just help themselves in the laundry storage room which was open

and kept calling to follow up so i attended all my events in rumpled clothes embarrassed and no laundry service

bar at the reception and spa downstairs

about it is top class, from location, views, super professional staff to amazing food, great room service and

nice bar and pool areas

laundry service was patchy

spa jacuzzi also could have been warmer

crown jewel of this hotel (aside from the fabulous pool) has to be the reception floor with the bar

the cooked breakfast was the worst, parts of this being either over cooked or not hot

breakfast lunch dinner

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

the laundry service they offer means you can t just borrow an iron to do it yourself.

the room was spacious, the wifi was very fast

the swimming pool and the patio are excellent too

the staff was very friendly and helpful, we enjoyed gym, pool and pool bar looked nice, but we have no time to

laundry service very expensive, nowhere to dry clothes after rain or a hand wash

the most important thing: the heated pool inside is really warm (some days cooler that the others) and jacuzzi

great breakfast and above all wonderful staff

could not have been better, staff so polite and friendly, good choice of food at the breakfast bar , nice and

the hotel gym could be upgraded a bit. besides that everything was great.

laundry service was awful

laundry service at super speed!

hours for the pool inconvenient , spa and gym - open at 8 am, closed at 8pm, breakfast at 7 - it could be earlier

you can get room service as well

only the gym could be bigger and have more equipment, but i understand this might be a covid-19 restriction;

spa could ve been better. water overflow from indoor pool made floor slippery at times

great building and supuerb rooms. lovely spa and pool. breakfastfast was excellent.

great building and supuerb rooms. lovely spa and pool. breakfastfast was excellent.

the reception staff and the spa manager

the 6th floor bar plus pool

everything and adults only option is a blessing.

as it is an 'adults only' hotel, there is no noise from difficult-to-manage kids (and we had four children but

hotel is adults only , we have stayed here several times as we like the peace and quiet

the hotel rooms are a good size for a city hotel and the little pool/sunbed area was very pleasant to sit in

we were without wifi for one whole night almost certainly because all staff were not trained in wifi issues

room, few utensils in kitchen

ants in kitchenette (in the fridge too) and bathroom were a problem even on the top floor, although they

the mixer tap in the kitchenette was plumbed the wrong way round so hot flowed cold and vice versa

rich and delicious breakfast

kitchen furnituure was definetily out of repair

laundry service

laundry was cheap enough and delivered promptly back to us the following morning

breakfast for adults, although my little son missed more variety for kids

the room with an unexpected kitchen area, the balcony the great selection at breakfast, the pool, the outdoor

location, awesome swimming pool

the room service left our room unlocked twice, but after talking to the hotel staff it didn't happen

wifi signal in our room does not always work in bed, does not work on the balcony, but works at the

nice breakfast with ocean wien (i would only add vegetables) cozy room, clean

pool and sauna not working at first, then pool became available

wifi was horrible

bathrooms were very dirty and smelly even after we told the room service to clean it multiple times /the cleaning

gym was a bit disappointing i missed a cross-trainer, which would be a great addition to the

a very nice hotel, well maintained. offers all the needs for a group of few families with kids.

when checking under the bed for items the kids may have dropped, i found maltesers

reduce prices for drinks at the hotel bar as they are way too expensive in compare with barsrestaurants next

the laundry service is quickly and very good

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

:) also just an idea for improvement - since it is family friendly hotel - they could make some kids playground

the ocean view from the lovely garden with the pool was incredible and relaxing

the wifi in our room, a111, was not always strong enough

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

wine, soft cold and hot drinks on help yourself service; rest of the drinks including cocktails bar service

friendly staff and really great pool facitilities

there was no proper place to work in the hotel, the wifi was poor in many areas, and in the room, there was no

the pools were a always clean and there was a good availability of sun beds