wifi on the room 2) there wasn't any reception, everything was dark

wifi was amazing, beds were really comfortable, staff are really friendly, they held onto our bags

wifi strenght in my room as poor but in the central area was ok.

place is nearby the downtown. need to walk a little, but it's ok. available wifi.

staff, wifi and cable.

the room was very clean and everything worked, great shower, good tv and most importantly the wifi was terrific

room was clean & fast wifi

friendly, helpful staff wifi price cleanliness hot water updated fixtures

great location and secure parking. small but hot shower.

did not have a good bed or a good shower or working wifi

if you get your car, it has private parking at no extra cost

access to stores, free parking, staff.

2- the parking access closes too early

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

the air conditioning and wifi in my room worked well too

beside the bed, they were on the other side of the room, but the main problem was that the wifi

wifi was a bit weak in my room; functional but only in certain areas of the room

wifi was frequently going out. very noisy during this holiday week. breakfast was not included.

breakfast was simple but good quality

hard to sleep at night with windows open with lots of outside street noise and there is a kids school that

the breakfast was lovely - we would recommend getting the hot option

breakfast, very comfortable bed

time, knowing clean comfortable beds, good showers and reliable wifi, friendly staff and a great breakfast

laundry service was too expensive.

expected a good room but was given one way on the other corner beside laundry or some wash room

amazing breakfast! excellent pool this time i had excellent view from balcony. shower. bed.

the spa and gym are terrible

good food, nice pool, great staff.

they have indoor parking and a pool table. they have a clean kitchen to use.

they have indoor parking and a pool table. they have a clean kitchen to use.

the room decor and kids

the music was loud from the bar on friday night.

would have been great if bar on 7th floor was open.

the wifi was a little spotty, but that's to be expected.

didn't expect to pay for parking and breakfast given the class and price of the hotel

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

always asking for laundry early in the morning plumbing sound during the night were loud

tikal futura has great food and excellent breakfast options

the wifi would be on for a moment but then disconnect after a minute or so.

the pool area

clean, good wifi, good location, nice staff

breakfast is served very morning from 6:30 to 7:30

hot water, wifi signal was very weak

breakfast was good

wifi was flakey and kept dropping out

free breakfast was fine. staff very helpful even if they didn't speak much english.

breakfast was just so so, no salsa picante nor pepper

no breakfast

rom had a little kitchen, which would have been useful if i was staying longer

wifi signal did not cover whole room 2bad facility during shower, it take too long to waiting hot

the laundry service is excellent too

breakfast was very good !

staff was so rude and not very welcoming, they didn t explain how the parking works and we had to pay it

breakfast, gym (open 24 hours)

parking was somewhat confusing on entering and exiting, but staff was helpful

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

i like my room and the pool

own kitchen is nice and the stuff was friendly and helpful

room service tray had quite a bit of mold (disgusting)

the restaurant was extremely expensive. wifi wasn' great. no bathtub in our room.

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

safe area in zona 10, decent breakfast, great staff, and a small bar for guests

wifi terrible and desk staff didn t d ok anything

staff was friendly and helpful, and breakfast was delicious

parking is very secure and again, the staff is amazing

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

disappointed at how expensive the laundry service was

laundry woman woke u at 8 pm banging on door asking if u had any laundry

spoke good english, room was available earlier, very comfortable beds, coffee in room, good wifi

the outside roomtop gym was ideal after a long day of travelling late checkout (midday) always appreciated

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

gym is locked unable to access

wifi was good, when it was working, but it kept disconnecting both in the laptop and the phone,

common in guatemala to just give a bar of soap, but from a 4* hotel would have preferred shower gel, especially

shower gel, especially as nowhere in the shower to put the soap without it falling down small gym seemed ok,

the wifi signal was incredibly weak in my room.

the kitchen delivered breakfast to my room, which i enjoyed on my back patio

rooms with everything you need including a kitchen

no water filter in the room, not the best wifi, at least during my stay.

easy parking

nice rooms, comfortable beds, huge bathroom, gym well equipped and open 24/7, stuff is really gentle and helpful

from the lower levels of the parking garage all the way up to the professionals that maintain the cleanliness

clean, new, great breakfast, great gym

people who visited me for a meeting in the coffee shop and when i asked him to waive off the parking ticket, he

very fine food in all restaurants and bars

gym is opened 24/7 and has all the basics

the gym is very small

cleanliness and the location! they have the shuttle bus to take you to the airport !

offer airport shuttle service without details and upon check in they tell you that there's a high charge for

nicely designed room, decent 24hour gym, pleasant ambience

location. breakfast

breakfast, big room, good location if you need to be in zone 10, my room was very dark and very

the breakfast was very basic and same every day, fried eggs, with 2 pieces of plantain

breakfast doesn't open until 7pm, so we couldn't have it before leaving to airport

the location is also excellent and having the different options to chose from for breakfast was also great

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

hotel was very clean, the breakfast buffet was good, and parking was included, which was very convenient

they offer free shuttle service to the airport which is great

i tried to arrange the shuttle service and they never responded

was very clean, easy to find, the parking was convenient, the staff was excellent

parking and prices and no breakfast included

free parking lot is great

i was left stranded as a lone female, late at night unable to connect to wifi or call the hotel

bad parking bathrooms are not good staff at front desk not very friendly

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

wish they would have laundry machines on site

parking attendant poor training rised his voice unnecessary i had to do the same it's a management

requested a wine bottle opener and glasses from room service and i was requested to come down to the restaurant

the gym could have had some better leg strength machines.

the wifi had some issues, it worked intermittently

breakfast was small amount but very good

the wifi is excellent and the location is great

parking was always available and

location, great staff and wonderful breakfast

the pool and gym were large and a great escape

don t have a bar at the pool, so we didn t enjoy it

wifi not perfect.

breakfast amazing, the room was great

one member of staff lady at the blu bar near the swimming pool was rude we told the manager and they sent us a

that canceled our ability to sign to our room in the restaurant and laundry

food casino your shops everything love it . perfect

pool, hot tub, wet sauna, gym equipment beautifully decorated

gym is very very big and equipment are new

polo and gym

when u get an executive room with all they have to offer example they said you could go to bar and have a drink

love the fact that they now have a pool and jacuzzi

the room service food was cold upon arrival.

parking facilities, too cramped, very uncomfortable.

order a shot of rum which in theory costs $10 as the bar tender said, however in the check out the price charged

for kids - there is a pool, swing set, and laundry available

very clean. loved it had a full kitchen. couldnt enjoy it due to short stay.

was a nice hotel , very secure and comfortable my room was very near to the pool and some costumers very noisy

wifi did not work sometimes

tip is incluid when you request room

laundry service was little high for my taste 2usd for a pair of socks take as reference

they also arranged an airport transfer (free) and did some laundry for me

kind chef who delivered room service to me

tropical gardens, kids loved the turtles

on the type of traveler you are, but they do room service every day

good hotel - great facilities. did laundry which was great and decent value.

us in laundry charges before they would give me my laundry

little bit too expensive laundry service.

charge me for the laundry bag q74

the ac can only be changed from cold or colder (which is better than not working i guess) and laundry service

same day laundry service, helpful, friendly staff

take an elevator to the parking you had to take a long circuitous route through the camino real next door

it's a bit offensive to call 3 runners a gym (

friendly and helpfull staff, parking, great location and fair price.

no free wifi, no coffee maker, no freeze in the room.

and i stayed 22 nights good business for hotel it sucked when i found out how much u charge for laundry the only

laundry,place is old

they should have the laundry room working, as well as the elevator.

great location, breakfast, parking, and super friendly staff

our room felt pretty palacial and was equipped with a mini-kitchen

breakfast really good

with small kitchen dining area

always at front lobby area of property (parking)

parking is not guaranteed and even if you get parking, a car may block your way out and staff will

hotel has limited parking with only two spaces onsite, and there is no cable tv

room was spacious, with good wifi and a convenient location

clean, good shower. gated parking. have restoraunt on the terrace.

they kindly reserved a parking space for me as requested from the start

delicious breakfast

very spacious, and clean. great breakfast, perfect location. staff super friendly.

huge rooms, very clean, great breakfast(also to go if you have an early flight), nice mall within 5 minutes

very cute, beautiful art and artifacts for decor; super helpful staff; good breakfast.

typical breakfast is superb

our kids enjoyed the revolving restaurant:)

the swimming pool was not available.

the room keys didn t work in the gym and pool areas.

we got in too late to check out the pool

from the revolving restaurant to the amazing rooms and very comfortable beds, to the delicious breakfast and

bit old, shows in restaurant and bar especially.

unfortunately, the spa with whirpool and sauna was not available

parking is just horrendus, small, tight, bad smell

great rooms, casino downstairs

gym can be more clean, specially the weights

rooms were comfortable and breakfast was great

great breakfast and friendly staff.

map is not showing the exact location. not much wifi connection downstairs

good location, extremely comfortable beds, great breakfast and nice garden

the wifi wasnt working in the rooms, you need to go the reception for it to work

organising laundry for us overnight, but woke us up to let us know it was ready at 6

i left my laundry to get washed and it all came back stained with bleach

laundry service

laundry a bit priced. around 95 for same day return for a small load

breakfast and airport shuttle provided at times we requested

so close to the airport, the staff were gorgeous, free breakfast in the morning.

also a lovely breakfast

good basic guatemalan or american style breakfast.

the staff couldn't have been more helpful. room was large and breakfast great.

the breakfast in the morning was much appreciated and good-tasting

breakfast was good. people courteous.

the wifi signal also didn't make it to my room

a sign would be nice, so i could find the property. the parking situation is limited.

no wifi in the room, not given a key to get in and out so was effectively locked in

rooftop pool, safe, clean, staff very accommodating

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

we were are to get our laundry done for $10usd per load, get our luggage held for a few hours and a ride to

it is next to the laundry, so the noise is constant

breakfast was very tasty and served in the nice courtyard

the rooms are very nice and clean and the breakfast is in a lovely little courtyard and very delicious

is 500 meters away breakfast is awesome staff are super helpful and kind

also, the breakfast was delicious

great breakfast before our long flight. staff were polite and welcoming.

we didn t have time to wait for an order and eat, since we had to take the shuttle 15 minutes later

great ac breakfast included and walkable to airport

general the b&b is very comfortable: stylish and newly renovated rooms, good breakfast, free water and very

coffee in the morning, wifi was useful, offer taxi for 10 usd to the airport (uber 2,50$)

and location is perfect, close to the airport and shops to get breakfast or other supplies

the staff was polite and friendly, the beds were comfortable and they served good breakfast

poor wifi

no working wifi

the wifi didn't work in the room

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

clean and comfortable. good breakfast.

very clean, great breakfast and friendly staff

of my room was behind the reception so it was a bit noisy; and one of the bath towels had some laundry soap

laundry service also available at an extra charge

close to the airport. friendly staff. clean. free shuttle to the airport.

secure hostel, extremely well-located with a free shuttle to airport that is less than 10 minutes away

close to airport friendly staff airport shuttle service

would stay again and also organised a shuttle to the airport after hours which was immensely helpful

the roof is a lovely spot to relax with good wifi

small hotel with great host's, close to the airport, plus a good breakfast and airport shuttle service

reliable shuttle from airport

close to the airport. clean. wifi. transportation.

it even has a small laundry room

we liked having laundry facilities in the apartment

don't have washing machine in junior suite and the hotel doesn't offer laundry service

random people video us on at the pool but from another hotel

also the wifi was out

around 2am noises were too loud since room was too close to laundry room

pool area lacks maintenance

the swimming pool is a bit cold but the jacuzzi next to it is hot

a warm pool an indoor pool

the gym is wonderful. architecture is stunning.

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

the stay the breakfast and the place very nice all excellent

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

nice breakfast with view of volcan fuego

understand that the pool was solar heated

gardens with small pool

fireplace didn t work as expected and all the smoke came out into the cabin and we stayed up

kitchen supplies are not sufficient, there were no decent pans to cook some food

bike and went for a good ride to enjoy nature outside the property and came back to have a great breakfast

rooms were adequate. breakfast was good. great view.

secure parking. comfortable beds. gorgeous view with delicious breakfast.

said it had a restaurant but that s only open for breakfast only option for food was the staff offered to

secure parking. comfortable beds. gorgeous view with delicious breakfast.

the breakfast, the views.