bar has wonderful views

the rooftop bar is great

location excellent, nice rooftop bar with panoramic views. helpful staff

we asked on the morning after going down stairs was breakfast as we were directed into the irish bar - when

gym had 3 machines, two of which were unusable and the other one was creaking

wifi was not available one of two days i was there

there is a small bar for coffee and refreshments

was nothing at los helechos that we didn t like other than the wifi only worked in certain areas

very comfortable accommodation, huge room, friendly downstairs bar with reasonable prices and fabulous bar

on the second day of stay, wifi did not work, no one tried to repair it

we stayed there with our two teenage kids and would definitely stay there again

the courtyard and bar area were delightful

our room and the bar area were tastefully

wonderful rooms, courtyard and bar area

we stayed there with our two teenage kids and would definitely stay there again

laundry men very noisy at 6

old dated, no room service,

free off-street parking in front of hotel

whether it was receptionist, bar staff or cleaners

the bar was closed and the lounge area was devoid of furniture

hotel - friendly and helpful staff, lovely pool area, great breakfast

great facilities, loved the outdoor area and the pool.

helpful reception staff bar staff very good quality food in bar and at breakfast very clean hotel

great breakfast(pricey for spain though)

the pool area was nice and the bar tender worked hard to get us what we wanted great service

restaurant or bar in the evening which is an issue when there s nowhere half decent to eat out in the town as

the rooftop pool and sunbed area

the pool also needs maintenance

great location, gorgeous rooftop pool, very helpful staff, clean and quiet at night.

the pool area was nice too

wifi worked fine

was no wifi connection in our room, although i believe the internet system is being upgraded

wifi a bit slow.

the wifi did not work, the safe did not work, there was no fridge, there was no privacy due to just a

patchy wifi a little difficult to get drinks service during the afternoon/early evening

with no views at all, even though i asked for it when i reserved, very bad wifi, good that we only spent one

the breakfast was perfectly cooked and there was a good choice of foods.

terrace swimming pool was exceptionally clean and hotel was a 10 minute walk to the beaches or to the high street

overlooking street the hotel is a short walk to the beach rooms are clean lots of hot water breakfast is ok

the location was fabulous, the food was great, swimming in the pool overlooking the beach was amazing, the

were all welcoming, professional, helpful and friendly at reception, restaurants and bars

breakfast not as great as expected for the price of 11

the promenade outside has plenty of restaurants, bars, ice cream parlours etc to choose from, so the location

the swimming pool is sooo relaxed with such a great view on to the beach and sea

great food at the bar and some lovely wines by the glass

nice staff, a beautiful restaurant and terrace with a dj, clean rooms with great room service

nice outside bar for drinks

pool area , outside terrace and bar excellent. our room had its own terrace with a sea veiw.

bar closed

nice pool and garden with good view of the fiesta procession

we did use a sun terrace on the second floor which was quite private (instead of the pool area - where pool,

pool area , outside terrace and bar excellent. our room had its own terrace with a sea veiw.

no laundry service

mainly old people 60+ and families -no wifi at the infinity pool -pool bar should have been open 12 to 14

kids pool fantastic

spa doesn t open till 12 would have liked to have gone earlier and be in the sun after 12

the grounds and facilities (bar, dining, fitness & spa, lobby, parking garage, pool areas, my room) of the

plenty of amenities on site with swimming pool, water park, bike hire, and kids club

recommend the water park with slides, clean and many life guards for every pool or slides, i could relax and

very good stay with kids 4 and 6. they were busy - we were happy. very good family hotel.

other than that it is a nice hotel mainly if you go with kids

great facilities. kids loved the waterpark and the variety of food was great.

would have appreciated more kids options of food in pool restaurant

very nice location and beach, garden, kids playground, friendly staff

the indoor pool was super nice and veronika loved the kids club and i enjoyed the exercise program every day

it was very quiet although families with kids were staying next to us, dinner and breakfast buffets were crowded

loved the pool, breakfast buffet and the activities by the pool

food was always amazing at breakfast and lunch (we didn't have dinner there) and carlota the table waitress

room service knocked on our door at 11:00 to clean, not sure if there s communication with

pool only opens at 16:00 even when the temperature was 29c

also the pool bar and restaurant should be open all day

park for kids was not open the entire stay

wifi. it's just terrible. the only place where it seems to work is at the reception.

hotel staff very accomodating, breakfast included, spa for free

no breakfast room service

close to beach, great adult pool and beach club.

good golf just a short drive away

t grab a to go coffee from brekkie to enjoy on my balcony and had to wait for the pay-for bar to open to get

breakfast had so much choice & staff were so welcoming &

very clean with lovely furnishings. lovely pool and views

immediately obvious room service, or pool side service, but we used the pool bar to get drinks and snacks which

immediately obvious room service, or pool side service, but we used the pool bar to get drinks and snacks which

the balcony was handy for hanging some laundry items

no possibility to wash the laundry.

parking spaces on the property and also nearby roads

good breakfast in the bar restaurant downstairs they also do a good evening meal and prices are very good

the restaurant & bar were closed down and i just had a really tough cycle ride to get there, so i could have

free car parking

included wifi was excellent

nice bar and breakfast area with small patio and swimming pool to eat or drink by

nice bar and breakfast area with small patio and swimming pool to eat or drink by

staff very good, nice breakfast. room clean and comfortable. swimming pool a bonus

charging for the car parking, it should be free parking

quite far from the city centre, but if you have a car it's perfect with a lot of parking spaces.

place safe parking lady in restaurant lovely very friendly spoke english and french nice smiley

service was absolutely great, the hotel was spotless, secure parking and represented excellent value for

the bar staff were helpful and friendly

smell of the bedwear - the laundry product had a strong smell that bothered me a bit

i'm sure there are plans to upgrade the area around the pool by the premium rooms

visited the pool bar with my daughter and found it relaxing and reasonably priced

enjoyed sitting outside by the pool

shuttle bus to beach was not available

wifi was not working properly in the rooms.

very good the breakfast

comfortable room, nice big bathroom, the pool, and the poolbar, buffet dinner and breakfast

ditto for the breakfast the following day

our lovely room overlooked pool/ leisure area no change to music at pool for 4 days.

lovely roof terrace overlooking cathedral with tiny pool and handful of loungers/tables/chairs

great sangria and very nice bar tender

and tio pepe bodega was ideal small spa room great for couples smart toilet was a nice addition pool area with

the smart tv would not connect to the wifi and despite being told it was fixed it would not connect

don t be misled by the suggestion that the hotel has a swimming pool (or even pools), spa and a gym

breakfast. staffs' english skills. size of the gym. cleaning.

the wifi is not workable at all.

bar not open during the day and some work being done at the front so we couldn t sit out for

small boutique hotel in a brilliant location,with a fabulous roof top bar and pool-and an equally fabulous garden

the rooftop pool is small but exclusive and has the most amazing view over the cathedral and alcazar, and

good sized room with balcony and a drying rack (to catch up on laundry)

laundry was not available

desk, very kindly offered to take wash the jeans, for us, at her home as there wasn't any laundry service

everything! room, breakfast, pool and garden all great.

the vermuteria bar - lovely staff, lovely tapas, a very relaxed

safe secure undercover parking

the villa is beautiful & we thoroughly enjoyed the chilled out vibe around the gorgeous pool

the house is beautiful, light and spacious, and there is plenty of parking onsite

good cooked breakfast and good prices in the bar room very good

great room service

room is too simple. no bags for laundry, no coffee or tea in room.

service and especially the selection of foods; excellent welcoming staff; nice lobby and bar area with excellent

impersonal bar with a very short beverage card and the poot attendance of the bar keeper

paco and ester are the best we felt like family and they were so kind to my kids, one who is special needs

room was great for kids

the plunge pool was a welcome bonus after a busy day to chill out for half hour or so

i should have loved to relax with a drink in the beautiful bar and terrace

it was a perfect location to explore jerez old town with all sights, great restaurants and bars very nearby

i can t imagine a more beautiful setting for a drink than the courtyard bar area under the old jacaranda tree

the garden bar is relaxed and the roof top pool was welcome if the heatwave of june

could be useful have a menu with the prices for the room service and clear istructions to watch tv

the breakfast was good and wifi worked ok

very good, free wifi and reception printed me some tickets free of charge

i even got a late check out and the best possible rate when i extended my stay

the hotel bar was excellent with great food and service

access to bath/shower because of large fixed glass shower screen, laundry sub contracted and very expensive (1

terrible hard bed, dark room, no complimentary water, no laundry service

stayed here before and they now have a small pool, which is a very nice additional feature

spa was not included in the price and does not allow children.

very poor wifi

nice, clean, the price and the location. everything was near. the breakfast was good early good.

in the center of the town; good restaurants and cafes nearby; nice little pool, mini gym and spa on the rooftop

gym poor. running machine not working.

there is a nice bakery across the road which opens at 07:30 on weekdays - perfect for breakfast if you are not

the wifi signal should be improved

when i did so, she was very off hand, pointed and told me to go put it in the laundry basket at the other end

they provided us with a beaut of pool view suite and couldn t be more grateful

good breakfast selection, excellent pool

we didn t eat but had a drink in the bar & it looked good

didn t have much in gym. language barrier when ordering room service got thing wrong.

difficult to connect to wifi

traffic noise on front side of hotel: wifi did not work one night i was there.

the bedside light was broken, the wifi didn't work, and the rooms are not very insulated for noise

previous comments we had no problem with wifi in room, the air conditioning was very effective, it was 44 the

a lift, free wifi and air-con/heating means that this is better than some 3/4 star rated spanish hotels

laundry service which was both prompt and cheap

hotel was in an excellent position to see the city and also have access to shops, restaurants and bar all close

some decor a bit dated but not a real issue at all. wifi was a bit slow.

advertised bar was almost non existent. breakfast quite limited.

also the adjacent bar whipped

we took the breakfast there too and it was such good value for money

very good breakfast with quality coffee/teas

would have been nice to see the bar open

breakfast was fine but no hot food. served in the bar on low tables.

breakfast was convenient

wifi was not good as was only available in reception not in the room as stated

lovely hot breakfast- bacon, eggs, sausages, mushroom and tomato, as well as the standard continental

shabby. in year 2019 there is no excuse for not providing a working wifi.

nothing really, if anything the breakfast could have some more cerals but that is a minor thing.

the wifi was good and the air conditioning in the room worked. bed was reasonably comfortable.

spa and pool facility, first class

helpful staff, a good continental breakfast, use of spa, but additional cost for a pool cap and for flipflops

extra to use pool or park car

staff is very friendly and helpful. pool , although additional charge and closed on mondays .

very clean, comfortable and spa was great

really a criticism, but there is no laundry service available, although there is a laundromat around the corner

staff were friendly and gave good advice about where i could do my laundry (as the hotel does not offer a

wifi was limited partly because of the location of our room

gave 8 point due to the toilet issue & wifi didnt work inside the bedroom

) wifi didnt work inside our room, had to always sit outside the room to use the wifi (luckily a

time on same hotel, very clean big room, good wifi

no bar or outside area

were extremely helpful, they were able to accommodate early check in, printing of boarding passes and they spoke

buses or tram to and from airport to link to plane but taxi ok restaurant and bar not open except for

even room service woukd have been brought in from

also i couldn t connect to the wifi

did not know where to find the wifi information in our room and a piece of tile fell from the bathroom wall

wifi was poor in the bedroom

comfy bed, good breakfast and amazing decoration.

weak wifi

it has a beautiful glass covered patio and lovely gardens with a swimming pool

the pool outside maybe a little small for some but as we were there in october it was ideal for an

romantic hotel that includes very easy to negotiate parking (rare in spain)

we did not take breakfast in the hotel so we cannot advise on this

pool is tiny and the gate entrance into the car park is dangerous as you need to block the road get

finally, when i asked about laundry (what i had do to provide a shirt to be ironed), two different members of

poor choice of beer in bar which is strange in spain

wifi didn't work well, perhaps due my room was at the end of the corridor

a short walk into town for many bars and restaurants

is not a 4star accommodation ,lack of any room service or facilities

nice courtyard but the bar is not open all day

was a problem with wifi in the room but you could get it in the reception area

we also like that we can go to the bar in the morning for a toast and coffee rather than the buffet breakfast

nice bar area

wifi signal was weak

but we managed to get more from the room service cart

there was a coffee machine available all day and night. the wifi in the room worked very well.

the wifi signal reached throughout the property, and the staff were able to communicate in english

wifi connection was highly unreliable, making video calls or file uploads impossible

strong wifi

the wifi was slow.

location, 2 minutes from the waterfront, and within easy walking distance of many bars and restaurants

our room 112 had a juliet balcony looking down onto the little square below us with a few bars

good wifi

wifi worked perfectly

nice local bar downstairs. very central, good facilities

wifi was not very consistent

wifi was not reliable in our room.

the wifi could have been better.

the only issue we had was the wifi that dod not work well from our room. the rest was fine!

good basic hostal. but i paid 100 (double room 203) which is far too much. lousy wifi

wifi went off very often. not very strong. lamps could be a bit stronger, to read by.

not working window lock. wifi signal could be better (top floor).

breakfast, pool and personnel are great

hop over a small street barrier

drinks at bar reasonable price

there was a sitting area and kichenet which works really well while travelling with kids

staff, bathroom not clean, not easy acces to the parking

swimming pool!

for us was perfect. decent breakfast, free parking, good internet connection.

well kept gardens and large pool with nice and large lawn

to let people know that the pool bar lunch was finished at 4pm on certain days

had a long stay at the hotel and the staff have been accommodating to any and all requests- from laundry service

the pool was very nice with a bar for adult or other refreshments

nice touch with the crepe station - was a big hit for my kids

well soundproofed room (walls and windows) proper drinking glasses roof top pool with lots of deck chairs

location pet friendly free safe parking close by

laundry service was a bit slow (>2 days)

location, parking room size

the price was excellent. lovely location on the marina. secure parking available.

location, style of the hotel, breakfast with fresh fruits, local ham and cheese.

the hotel had a nice indoor and outdoor pool/pool bar with a great view of the harbour

good friendly staff , nice bar and restaurant area selling lovely tapas

the bar didn't open untill 20:00 and there were no shops or bars nearby

the pool didn't open until 11, would have preferred it to open at 10am

lovely pool area, entrance lobby and bar/restaurant good shower and comfortable bed very clean great value

didn't work and room was very hot breakfast was a good price but would be nice to see fresh pastries and non

the surface of the sea is great, good for kids

it was a really lovely stay staff really friendly considering size of hotel views pool spa all

breakfast was fantastic, great choice and great value for money

the room for a family was a little small and offer room service and also i would make sure in the lobby you

too much pork, no rose wine in bar, toilet didnt stop making noise, no atmosphere, awful mini golf, little

on site laundry and great restaurant for breakfast or coffee

wifi good

wifi was good

roof terrace bar was well worth a visit for friendly staff and great views

spa facility not included in our rock-bottom price

staff very helpful, laundry service great and standard of food good, with amazing buffet breakfast

laundry service was excellent

first morning there were no staff in the breakfast area, we could hear them in the kitchen but nobody came out

great facilities and spa area

room faced the pool and the sun so it was light and bright

a big builing complex without charakter, it s huge! pool was already empty

had not been informed that main pool was closed

swimming pool at the hotel, with enough sun beds

the pool, the path to the beach, food, were fine and we liked them

friendly staff, great pool, excellent value for money

the laundry service didn t really exist, but if you were lucky one of the room maids would do some

wifi reception was weak, dropping off freqently

bar and restaurant- the food and drinks were lovely, in the evening

the breakfast was not the best, it is in the bar from the hotel and it not buffet

quiet and clean location, with lots of tapas bar and shops nearby. in the middle of the

from helping us navigate the local self-service laundry (the machines add the soap automatically unlike the

detail but having an honesty bar in the lounge area or more choice in the mini bar which could have been chilled

there was not a bar or service food.

minor thing but they tried to bill us for some mini bar soft drinks we never head.

wifi was weak.

large rooftop patio and bar was fantastic, with church cupolas surrounding on all sides

very convenient for centre. friendly staff good shower good room service

in the way of dog friendliness, and when i inquired if i could have a bowl for the dog, or any pet amenities,

the new rooftop terrace was a lovely way to spend a sunny afternoon especially as the terrace bar is now open

comfortable bed and quiet at night. very good wifi. excellent location

32 for an armful of laundry

staff, beautiful very large room, lots of wall outlets (for laptop, iphone & iwatch), lovely bar on ground floor

breakfast was delicious and the roof top terrace a lovely space to relax with drinks from the bar downstairs

not the same when y9u have to go out or to the bar for it

building in the heart of the city, nice room with comfortable bed , good wifi and very helpful and friendly

laundry costs are extortionate, i stayed an extra night and this was no problem - but 33% more

machine and caused congestion in that area, no hotel information folder in room breakfast times, laundry service

cost of laundry service very high

i used the room laundry system but i had to ask the front desk where my laundry was, it was there at the desk

spa was amazing and we could bring the kids

room was one for disabled which i didn t like and we looked out onto a hut which was used for laundry purposes

the roof top pool although small was nice for a dip

excellent location roof top pool & terrace

sound proofing was not great, you could hear people in the room next door, shower, toilet and the wifi was not

the small pool with loungers and parasols was a nice feature

located in the city center, comfortable beds, free laundry and dryer, nice roof top terrace, seamless app-based

there is a gym, a laundry and a roof terrace - all excellent

free laundry facilities was also a plus

facilities were fabulous- pool, terrace and guest laundry were all wonderful

beds were comfortable and the shower was fab, you had everything that you could need, including a laundry in

no lobby and no bar to rest/relax, but this is congruent with the rather moderate price.

breakfast buffet was a bit expensive considering what they had (compared to what you d pay at a bar for a

while in the room, i was not being able to connect to wifi

wifi in the bedroom is very slow

poor wifi connection

was a shame the small pool in the solarium area closes from the beginning of october

no water in the pool was disappointing and no compensation for no pool

small ocean view, nice rooftop swimming pool

it was nice to have the small pool and roof top to relax on at the end of the day

the roof-sun beds swimming pool views

however a problem with the laundry meant the room was not ready and we had to try and sleep under towels

perfect location ..very modern ...rooftop pool and bar very big plus point

very well located, extremely kind and pet friendly people the breakfast was very good and satisfying

no hairdryer and no functional wifi in our

wifi was disappointing

early check in offered

the gym was a good extra, small and not often used

place has a small gym but i could not find a tv remote controller

very atmospheric but comfortable. good breakfast buffet. gym equipment was working when i used.

great wifi

great breakfast. lovely staff. good gym.

wifi was excellent and we had a good connection all the time

great location, bed, staff, breakfast, wifi, service, cleanliness, beach.

a nice sunny bar separate from the breakfast area would have been nice.

kids pool wasn t too clean and the floor was damaged an there was no sign or anything to cover it

sophie particular was very professional and friendly with our kids, thank you

very comfortable rooms. excellent breakfast. nice staff

excellent golf facilities; excellent staff; buffet breakfast/dinner was superb

closed swimming pools

expensive laundry service and restaurant does not open till 8pm.

the hotel is located on a beautiful golf course.

the villa was very comfy, breakfast was superb, gym facility was

range of foods on offer at breakfast was fantastic. lovely outdoor bar area and cheerful staff.

arrival we up-graded, at no cost, to a huge room overlooking the gardens and golf course

the pool was great with hamacas around

bar in the lobby does not always have people working, so had to wait for ordering a coffee or a

very close to the beach and night fun for the kids

room was good & kitchenette better than pictures led us to expevt

very close to the beach and night fun for the kids

the environment was great, no kids, and a range of ages of adults from 30 to 60+ in a very relaxed, fun atmosphere

drinks at the bar and a lovely breakfast

the breakfast was tasty with a good variety, and the staff were friendly and helpful

location, cleanliness and facilities. amazing pool area, gym facilities and spa.

to the beach but too much noise from the tiki bar music was way to loud and playing booth bars at the same time

plenty of parking available despite the busy weekend

in the room swimming pool unsupervised with kids messing around with no parental control expensive

great value in a beautiful property. wifi, pool, parking, restaurant all great

the gun that kept firing off in the background in the afternoon when i was round the pool

charged for drinks at the mini bar i didn t consume.

) we stayed for 3 nights and for 2 of those 3 nights we couldn't connect to the wifi