we had to ask for a room card, so we wouldnt get lock outside and we were able to go into the laundry room

pool was still closed due to covid

can only make a right hand turn out of parking lot

the parking was horrible... need more handicap area.

kids were also very disappointed with the pool

the lobby itself is very clean, the gym and pool facilities were excellent

breakfast was really nice and the pancake machine was a great hit for the kids

due to covid the gym and pool was closed

was clean, breakfast was delicious and i appreciated the hand soap, lotion, body wash, shampoo, and

the pool was not open

sometimes very noisy and laundry was always busy.

guest laundry did not work at all

the pool was closed which really disappointed my kids.

clean , good staff and felt safe in the parking lot .

no pool wasn't open

no water in pool(temp was high 90's that week) toilet didn't flush properly

the breakfast needs a lot of work. the juice was very watered down and so was the waffle mix.

breakfast

wifi worked

a bad experience overall, fitness room only has one treadmill and stationary bike, dumbbells with no bench

no pool no breakfast

breakfast had moldy old pastries

easy booking clean room cheap price good breakfast.

pool was super cold, no point in having an indoor pool if it s freezing that was my point in

great variety of breakfast.. location was perfect

you could smell smoking in a non smoking room. seen laundry over the rails.

i asked him for an iron he told me i would have to go to the laundry room and they had one in there i could

the tub was old and had chips in it and on top of that i had a pending charge for 4 days for my pet and i get

i didn't like parking.

add said pet friendly an i had two dogs i is 3lb an other is 5 lb cost me 50$ that s what the hellnit cost

the complimentary laundry was great too

front desk person was hospitable and knowledgeable plus they have free laundry.

loved spacious room and breakfast!

the breakfast was delicious

kitchen floor was greasy

breakfast excellent

it did take a few minutes finding the only way into the parking lot

location was great. did not do the breakfast!

breakfast was all carbs, which does not suit for diabetics.

breakfast was amazing

also, laundry facilities at hotel made it nice to not have to bring home dirty laundry

room was clean, guest laundry unfortunately not

was not sure of how room service was provided

breakfast was very good and had some gluten free options for my wife, which is a welcome change

pool closed due to weather

laundry on site, worker on site and very helpful

love that a have a kitchen to cook in. also the property manager is great.

price, very pleasant staff, good location, no smoking, no pets, comfortable bed, kitchen and living

the full kitchen came in handy as i traveled for thanksgiving

the sink in the bathroom had no drainage, and the sink in the kitchen was broken.

facility did not provide breakfast because the room had an internal kitchen

plenty of space and great to have kitchen with full fridge

owner, great location, very clean inside and out, friendly housekeeper, fully stocked kitchen

what a surprise to open the door to the room to find a small one bedroom apartment with full kitchen, bath and

the space in the room. loved the kitchenette. the bed was comfortable.

woke up to my room flooded from the room next-door three days in a row i woke up to all my clean laundry and

location closed the pool and laundry room most of the rooms are filled by tenants who are staying long term

i didn't even know they served breakfast.

roaches. and room service not the best

i would ha e like more of a selection at breakfast even if they dont want to cook a selection of single

their laundry

the pool was very ckean.

pillows and bed, clean pool, breakfast buffet, wooded area that made the hotel quiet against the

like sleeping in a gym, very cold

questions you will not get anywhere with them and yes of course they offer free breakfast and wifi but they don

no detergent machine in laundry area ahhaha

very good, clean, new, good laundry, good staffs, friendly.

room was dirty, kids played score in the hallway until 2am there was no food at 8:45 am for breakfast and a sign

good location, nice property, the pool was inviting, the rooms were nice

pet friendly

at all the pillows were worn out flat this hotel need to do some major upgrades and besides the laundry room

they need a laundry room for every floor

put me next to equipment room and across from laundry when hotel was not

the laundry room could be a little bit cleaner but i am not complaining

concord police road through the parking lot every night which made things feel a lot safer

was abandoned stroller, chairs, laundry hampers and such in back parking lot and side lot a bunch of people

i ve witnessed employees allow certain people to use laundry facilities which isn t allowed

i wish they had laundry services at the hotel.

run out of towels, small fridge, no on site laundry, no back up generator if power goes out.

no breakfast cause of virus and pool not open due to virus and no laundry facility's here

was near lots of noisy areas such as the laundry room

breakfast was amazing, wifi included, nice clean pool

pool to cold

minimal parking.

breakfast was delicious, rooms were clean, air conditioning worked perfectly, bathrooms had plenty

we had to get a laundry person to assist us

the room carpet smelled of pet hair next to the bed.

breakfast was good even though i came downstairs late so i was not able to get the hot breakfast

there were so many options for breakfast and it was great

were charged twice for our pet and the hotel will not reimburse us

the fireplace in the lobby was nice

short on staff, limited room service

but i understand that would require a kitchen and in turn probably more state and local regulations

the kitchen lady was very rude and the morning staff was very stingy with towels

food, pool. bed was comfortable

room was not far from the laundry room on the first floor, so it was a lot of back and forth noise

i wished there was a quest laundry

room was right across from the laundry room so, we was not able to sleep in with all the noise and yelling down

called to ask about pet fee and was told there was none

i did use the pool & had to swim with the bugs.

the property was very dirty, trash laying all around the parking lot

plenty of parking

to make matters worse, there was no handicap parking available anywhere near my room

no breakfast included, noise from the road and highway.

breakfast included in the ad online but they said no breakfast was included only coffee.

quick check in, easy parking

are no non-smoking rooms available at this motel

asked for a non smoking room and got a smoking room

wifi didn't work.

parking lot access was difficult due to unfinished construction.

dog was apparently in room ( the room smelled like a dog), the grounds were dirty, dirty laundry thrown off

they should keep the pool open later

also the year round swimming pool wasn't open

offer breakfast with snacks. old juice. a waffle maker.

friendly staff and pet friendly. rooms are clean as well.

complimentary breakfast, price, location and laundry room for guest.

i wish the laundry facility was updated. also room didn't have usb plugs to charge devices.

had a nice view over next to the pool overlooking also a field

knocking on door for room service while we were sleeping.

place with a clean pool and a fresh tidy room

as for the laundry area, although i did not use it, but i went there for the ice machine, i think that room

not receive room service even though we posted the proper signage on the door

parking a little conjested

parking situation was perfect i was steps from my room

were folks out by the parking lot that chose to gather, drink beer and play music

a more varied breakfast selection

the pool area was very fun, the breakfast selections were great even with the pandemic

we used our towels at the pool and we were able to get clean towels right away

my room and the pool.

the pool was fantastic

2) the kitchen doesn't come with any pots or iron

limited parking - was able to park on property but took a bit of time to find parking at night

ran down to dollar tree and bought supplies for kitchen- there is stove, fridge, micro so i needed cups,

not only that it was a food item left in freezer and two big bags of trash/clothes left under the kitchen sink

the kitchen area was amazing

not enough people in housekeeping to get the laundry cleaned and back on the beds

exceptionally quiet even with dogs barking. liked the late check out.

the indoor pool and fitness center

the ease of the parking lot and bringing in your luggage

it was very clean and parking was a breeze.

teenage kids were knocking on doors and then running away.

spite of calling the room service multiple times and reaching out to the front desk, no one responded

did not realize it was a pet friendly

great gym and pool

we loved the spa, golf course, and the managers happy hour event

on top of that the room, laundry, and even parking was perfect

didn't have laundry powder available to purchase for their laundry machines

i also enjoyed the full service breakfast each morning

that the pool wasn t open

due to the covid 19 it was only cold breakfast served.

very clean room and facilities gym is tiny but has machines

breakfast was great and the kitchen staff even better

breakfast was great.all the staffs was amazing.

liked the friendliness of the staff from the front desk to the kitchen staff kitche staff very personable loved

breakfast was just right. the hotel was very comfortable, and quiet. parking was convenient.

our room was directly across hall from laundry!!!

laundry room venting machine had thing in wrong slots still after three day being told

used the laundry

bed was hard and the room was next to the laundry room, noisy!!

the outdoor pool was nice

laundry lady s need better eyes as there were old chips left in cabinets, one bedspread was

hotel was conviently located, nice breakfast, easy check-in and check-out, sufficient parking

the room was very spacious for the price. and the breakfast was decent.

it was a very comfortable bed. breakfast was good. staff and parking was excellent

parking was limited

some of the gym equipment was malfunctioning

breakfast was fast, tasty and plentiful though limited. good value!!!

easy check in late check out and hot breakfast.

was a soccer team there while we were there and kids will be kids but they ran the hallways the entire time even

its basic but comfy, has an ok gym and most staff are friendly and helpful

also love the fact that it had a laundry facility for the guests

and the same wonderful sweet soul, who checked us in, was also there when we were having breakfast and also

good location, clean, free parking and a friendly staff.

pool was closed and it is mid june

the smell in the room smells like a gym

laundry facilities

loved the breakfast and it was good that they had laundry facilities

paying for laundry

clean, great breakfast, great staff

the kitchen staff,very friendly and helpful.

didn t have any plastic laundry bags

indoor pool was small, didnt have compljmentary breakfast

the bar didn t pressure while i was just looking at the menu

even helped with bags because i had small kids

i like the location it was close to everything the pool and outside fire pit was nice

laundry service, fitness center, snacks and drinks available 24/7

the pool was closed

it was very clean and spacious for all the kids we had with us

breakfast could not been more in visiting

carpets looked dirty

was very late so i decided to spray the room sweep and mop the floor and wash my sheets at their laundry facility

we could hear every door shut and the laundry room 4 rooms down the whole time

staff very nice ...good location ....perfect fit laundry room big plus

spacious room, laundry area, and good location

laundry roomcost a little to much.

misleading information about wifi

pool area, fitness center, and the restaurant were nice amenities to have access too

the staff is very friendly and helpful the decor is stylish. i love the gym and pool.

the bar was nice with good bartenders

they took our credit card before telling us that we had to pay a non-refundable $150 pet fee for my therapy

rooms, guest laundry on site indoor pool,spa, and exercise room

breakfast was great

breakfast was great. and the hotel is close to a big shopping mall and to the charlotte airport

because it takes time and some guest out there kids do it

pleasant friendly staff. good breakfast. clean big comfy rooms

there was no place to do your laundry

cleaning crew just throw all linens and dirty laundry outside of the rooms and stay there for hours

great location kids enjoyed boardwalk paddle board food was great

the price a free breakfast bar would have been nice

i loved the swimming pool and starbucks inside the hotel

it was good to have a buffet style breakfast, laundry facilities appreciated and the gym was well equipped

i loved the laundry room on the 7th floor

the laundry app wouldn't work so we couldn't do laundry .

had to drive our wet clothes to a laundry mat to dry them

i didn't use the pool, gym or laundry because it was only a one night stay but they were available there

therefore, i am requesting that our laundry services at the hotel be provided free of charge

there is also a laundry room for guests staying long enough to need it

i feel like i deserve a free night or discount because i had kids in

hotel doesn't serve breakfast, snack items are overpriced

the kitchen setup.

a muffled leaf blower humming sound that we could only determine might have been coming from the laundry area

there was only 1 guest laundry facility in the whole building of 5 floors

spotted just down from our room there was a laundry with washer and dryers large too

room was close to ice machine, elevator and laundry room

the pet fee

and i feel like there should be a coin machine and small laundry soap/fabric softener/bleaches vending with

staff were somewhat loud in my hallway since my room was next to the laundry room and upper floor customer was

wifi didn't want to work either

wifi

i really loved the kindness of all the employees, the room and the breakfast.

the staff was great clean facilities , laundry room was greatly priced

lot of stuff was out: no shower gel/shampoo in our shower, tried to do laundry but they were out of detergent

laundry facilities were honestly the only weak point of the hotel and that seemed to be a temporary

the laundry facilities and

free wifi

like the free parking

there is almost no parking every night

small pool

the pool. it was dirty.

very thin walls could hear the kids next door crying all night

i don't like the way they don't have a laundry room.

comfortable bed, great parking

pool being outside

breakfast area was neat and provided several options

little stressful planning a trip with a new pet

needed laundry bag in room.

onsite laundry facility

laundry equipment needs to be updated

there was no where to sit in laundry room while waiting for machines to stop

laundry not working well, as well the clothes come out smelling really bad

our room was right next to the laundry room so we heard washers and dryers a good bit

good location and glad to have laundry on site.

hotel has a fitness center and laundry available

breakfast was simple, but good

once in a while wifi does not work for few moments, its not new to me when compare to other hotel stays as well

staff was friendly room was clean free laundry was great food pantry was stocked

charge for supplies and food near laundry area

was soooo comfortable and laundry was free which was nice to be able to wash a few things before we went home

- free laundry facilities was the cherry on top

free laundry

really and i most certainly didn't like the fact that when i went down to do my laundry that was about 10 police

the laundry room to hot

linen smelled like dirty laundry

location, clean, air conditioner. kitchenette.

staff - great location - all extended stay hotels should not say breakfast served

is a fee to exchange but again if they don t have any to exchange you have to wait for the laundry yo get

it was close to the stores and they where pet friendly.

the facility did not have any hand soap or kitchen soap

there was plenty of closet space, and the kitchen layout was both functional and stylish

there was trash in the kitchen trash can, and the floor wasn't swept

comfortable for us and travel with our pet. very nice employees. quiet.

the kitchen was generally well laid out, but it was missing a few essentials such as dish soap, paper

the laundry room is a bit warm but was very appreciated a little expensive

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

laundry, spacious, great great breakfast

when i booked our stay it was noted that there would be four people, two adults and two kids

highway and amenities antoine at the front desk was very nice, he was courteous and let us in the gym and answered

easy to check in and check out. very clean and laundry is very easy...

it was nothing that i didn t like about the parking

breakfast was great and filling

nice location and convenient parking

we had 2 rooms booked and asked for early check in

everything except no wifi

very clean nicely appointed good breakfast staff easy to deal with

cleanliness, breakfast and location

i thought the wifi was hard to access, though it said available

staff, location, and cleaness. breakfast was awsome

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

breakfast

clean, friendly staff, location, fitness room, pool, great breakfast

location was great nice hotel, loved the indoor pool and gym area. rooms were spacious.

great breakfast room was clean and comfortable

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

room service wasn t available but it showed on the website

the bar closed early for a weekend visit.

the size of the pool area / gym could be bigger

breakfast could of been free . the bar could of been open.

the laundry and vending machines halfway work

s dryer stopped working so i couldn t get fresh towels, but i could wash them in the guest laundry

laundry facilities and bathroom

hotel one climbed over my shoe, trash piled around the dumpster, people smoking marijuana in the parking lot

of parking spaces

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

pool not working

the commode did not flush and the pool was out.

we have a pet; however, i did not realize the location was pet friendly and was going to leave the pet with a

no wifi unless you become a member .

the laundry room was out of order. i really needed that for the amount of time we stayed

popcorn available and lollypops for kids

the smell of marijuana in the hallway,by the pool and in the parking lot.

the pool was not finished so we did not get to use that. not by any fault of their own.

the pool wasn't ready

i met, staff wise; from front desk, laundry, maintenance, cleaning, buffet servers, were extremely professional

if stay more than one day and want to skip laundry service, need more hooks / racks for them to dry

dirty sheets laundry on pull out couch when we went to bed.

only suggestion i'd have is to upgrade the laundry units to accept cards

also, not having a change machine in the laundry room was an inconvenience

pet friendly i have service dog just bring paper work

guest, i would have wished that their cleaning, linen amounts in room and lack of anything in the kitchenette

the well spring hotel area is a bit iffy, many people hanging around in the parking lot,

the kitchen sink was dirty

a bunch of shopping opportunities about 10min away by foot, great because there's a kitchen in the rooms

clean, very large suite. comfortable beds, nice boxed breakfast.

narrow parking

friendly staff, breakfast included, pool

the $75 pet fee was too steep

room was spacious and comfortable for my wife and kids. it feels like a small apartment.

that she needed to leave the dogs in the car when she was getting breakfast or using the laundry room

i was approached in the laundry/vending area by a man asking if i wanted some

laundry facilities and vending machines on site

as well as a gym

pet friendly, staff was very nice, location was excellent

extremely friendly and helpful staff, good breakfast, nice room, laundry just for $ 4.5,

of the plug-ins in our room were not working, the phone in the room did not work, and the wifi password we were

was very nice and friendly and the breakfast was a plus as welli could drink all the coffee i liked anytime of

liked the free wifi and free parking

breakfast was ok. no eggs or sausage but it was nice.

this property would better be served as a parking lot

ask for a non smoking room the smell of smoke was so bad i had ask for another room it was much better but i

asked for a smoking room and when we got to the room it was horrendous

and a car in the parking lot needs to be towed away immediately

is no free breakfast which is offered on their site

room was a disaster, the light did not work, the wc was broken, the wifi worked just half of the times

the desk clerk at check-in wasn't very kind & i got charged a $50 pet deposit which really shocked me because

laundry didn t work

breakfast was very sparse, not clean around the food counter asked for more oj and what was out was

was under renovations which we weren t made aware of, we had no hot water when we arrived, the wifi was slow

didn't eat breakfast but turned in my door cards and everything looked clean and nice.

breakfast bar

friendly staff. breakfast included. laundry available. we'll situated.

the laundry person had disappeared on her so i had to go get them which was fine

also guest truck wash in parking lot

pet policy was not fully disclosed when i called after booking on this site which i do with all of

breakfast was blah but the motel is right next to a waffle house, so i wasn't upset.

exercise room is on the third floor which is where all the smoking rooms are and the laundry room is on the

easy going. good breakfast. self service laundry.

that there was no laundry room. lol

laundry roon.please invest in that

i could smell dogs, laundry room smelled bad. some noise above and outside at late hours.

they are pet friendly, but you have to walk a block to the nearest potty area. not a fan.

the spacious, modern, sleek rooms with kitchenette, huge tv and great bathroom - large gym - pet friendly hotel

clean, spacious, good location, pet friendly, fully equipped kitchenette.

the food at the bar was great, and the breakfast on the 2nd floor was very good, no complaints, except for

breakfast was great. my kids enjoyed the stay.

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real

no personal laundry service and no free breakfast

courtesy shuttle was out of service

staff excellent all question answered a shuttle took us to the fillmore great experience

room service menu could have had a few more options or at least affordable items

location was great, daily room service

the peloton bike in the gym the seat was not adjustable backward or forward, the handle for the adjustment was

we order room service after coming n for the night

the gym on the top floor was fantastic, with beutiful views of uptown charlotte

updated but has zero wow factor. wifi was wonky.

comfortable bed, very clean room. laundry!

was offered and recorded 1 laundry detergent when i checked in after mentioning i would utilize

guest laundry should have contactless option to pay for the service (actually, coins are needed )

laundry room provides detergent and has coin operated machines

and in walking distance to many downtown attractions, very clean and good amenities, nice gym facility, would

did not check out the lounge due to covid, nor used room service

tub faucet leaked and room service left a dirty drink mixer on the wet bar

room service was fantastic

the tub the bed the balcony the bar room service for breakfast and it was quiet ud83eudd70

went well from valet parking, check in/check out process, quality of room, breakfast, bar , health club, overall

guests on either side of us, plain bedroom, creepy artwork in room of women with no eyes, no room service

the restaurant, rooftop bar, fitness center and everything else is great and you don t even have to leave

food quality could use improvement the spa is awful

at the bar the separation between customers could be better, did not follow the 6 feet rule

great bar and dinner area at night

gym was amazing disappointing there was no pool

room service food

also the gym was much nicer than expected

online room service menu was nonfunctional

the hotel bar closed at 11pm, i thought that was pretty early.

everyone was nice and such an amazing bar and pool

i love there s stores connected to the hotel, and the amazing gym

did not have steak available for room service, so we attempted to go to the restaurant in the hotel but the menu

all people were exceptional,bell men,vallet and resturants, gym was a hit can't wait to go

room service was slow the bartender disappeared for almost 15 minutes while we were trying to pay