i loved the expansiveness of the pool and there was no shortage of chairs, towels, or shade (when needed)

you ll have to park your own car and either walk back or arrange a golf cart to take you back to the hotel

just the beach and golf course

the spa is also very good

orlando in the bahia bar had great cocktails and stories to go along with the unique drinks - try the witches

absolutely beautiful stunning garden, very nice and clean pool/bar

one night they closed the kitchen at 8:30 and our only option was room service or the small market with limited

cabanas by the main pool were well worth it

prices needs to drop a bit. need better room service menu.

the pool was a favorite and the spa was wonderful

it’s a resort with kitchen, some grocery to cook would have

needed daily room service. slow room service. drinks were a little weak, but good

facilities (pool area, bar, room)

loved having a kitchen and eating out only when we wanted

the margaritas at the 5 o'clock bar 12 dollars

laundry, chairs n umbrella for beach

onsite laundry was

was disappointed and annoyed that there was no coin machine to change bills to do laundry

there is also a laundry room which means you can pop on a load and sit by the pool while you wait for it

location, gym, pool, complementary breakfast

the staff was very friendly, helping me find the laundry and showing me a stairs to shorten my journey and

the laundry room was outside of the facilities

the laundry facility is way too expensive

laundry was expensive and annoying to have to go to front desk to get quarters

due to the huracane they said they have wifi an they dont.

t resorts that feature water activities enable air drying swimsuits and towels with hooks and a laundry line

we had an issue with a front desk and a server, and got charged for a 130$+ laundry without any notice

water park my kids had so much fun

when i asked, and the parking shuttle never arrived so i walked with a few things; there s no room service

the caffeine bar is open 24 hours for those who are starting their adventures early or coming back late

we would've liked to have food service at the pool but that wasn't an option but there were plenty of restaurants

to get to the hotel you have to wait for a golf cart or van to come take you as you're a bit far but we walked

really liked having towels at your disposal at all the pool areas

a pool almost at every building

that where staying in the upper villa smokes and the smell was in my villa in the living room and kitchen every

the room was clean and comfortable and they have free laundry facilities, you just have to ask for detergent

free laundry, friendly staff, right next to airport

upon arrival we found out that laundry machines were complementary and there was a hot tub we could use, which

there was no laundry soap

free breakfast buffet included omelet made to order. free laundry

to do laundry you have to get lots of quarters from desk or casino

didn't like how there was no separation from adult and kids pool

breakfast great ud83dude03 pool, casino,beach excellent

gym is decent

unit ran constantly; poor service at bar; telephone in room had no connection to front desk; no wifi information

would wish the bar by the pool was a bit bigger. laundry room could use more ventilation.

the laundry service only one dryer working and not enought for so many guest

the hotel very nice and clean, lovely suite and laundry room a plus

excellent selection for breakfast, free luggage storage, affordable guest laundry, very friendly staff

and staff is always friendly, room was clean, love they have a laundry room

kept in contact with me but only asked if they could do anything for me but when i mentioned my laundry needed

there are only a couple of laundry machines so there was always a wait to do laundry

laundry room is free but does not wash clothes at all and the drier takes forever to dry clothes as

when we left and got to our next destination, all of our clothes smelled moldy, and we had to do laundry

there was laundry and the pools were open late.

location, pool, amenities, breakfast at cana

the breakfast was mediocre. ordered a la carte, expensive for what it was.

the bar & casino are stunning

the room was big and the bed was so comfortable we slept like a baby, breakfast was amazing, the pool and beach

the breakfast buffet at cana was superb!

didnt provide a laundry room

for the money you charge i would have expected at the very minimum laundry bag and shower cap

they offer laundry but it takes 24 hours & doesn't make any sense to use dry swimwear

pool

it was quiet and very relaxing by the pool

i love the 24 hour laundry room

didn t like how u have to press a button to leave things like the laundry room or pool

they do not offer a laundry service, but have washing machines and dryers so you can do it yourself

like the breakfast that was included, laundry room that was available, a store for snacks, the pool was great,

lovely facilities (pool, laundry, restaurants and breakfast offer)

we didn t get to use the pool due to covid but other than that we were satisfied

could not get wifi on the roof top

i don't see any room service in 3 days . they don't have either a refrige or microwave .

was hoping the gym was a better set up

room service was forgetful, forgot clean glasses and hand towels

also it's nice to have a pool, gym, and laundry and restaurants downstairs

free soap for laundry was nice

the house keeping has my airpods in the laundry room and when i went to the front desk about they did not help

do wish they would be more clear about the laundry service regarding obtaining detergent and fabric softener at

there's a laundry facility and restaurant inside the hotel, which was very convenient

didn t like the room location , it was next to the laundry room, in the back corridor pointing to the street

parking, close to overpath to go to beach

the parking area should lower it just for lower cars

was clean, wifi was adequate

wifi was good

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

staff, hotel & room cleanliness, breakfast exceeded my expectations

nice clean room and facility, breakfast

convenience parking and location. walkable and centric. rebuild historic was impressive.

breakfast options are limited, just muffins or croissants

it also said there was a kitchen in every room it was false also no mini fridge or even a coffee maker which

gave me one with no kitchen

chair and i was told that nobody was on duty to handle the chair's price for a snicker candy bar was 3

bar in this hotel is great and view was amazing . and bar stuff was really nice both 2nights

wifi was horrible

even a yoga class is provided and the public kitchen can get things you

there is a cafe and communal kitchen for cooking

they dont bother but if you have pet allergies this may not be for you

thank you to the kitchen staff for making grilled cheese sandwiches for my husband

having a kitchen with snacks was a plus if you were hungry

the pool was a nice bonus - it was very cool and refreshing

we lucked out on parking

he was so friendly and was able to get us an early check in which was extremely appreciated

very small pool but who needs the pool with the ocean a block away

the pool, roof and other common facilities were great

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

the restaurant, and how close it was to the beach & other amenities & they did laundry.

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

brighter laundry.

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

at all room service put a do not disturb sign on our door and didn't make up the room

i suppose for young college kids who just want to be in san juan or near the beach, this might work, but for

sign for laundry said $3

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

not a bad terrace laundry machine available for a small fee, on premises parking space

not bad price not bad great, helpful staff convenient parking space laundry machines

the staff is very helpful and the hotel has its own little kitchen and laundry room

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

gym upstairs and spaced to lounge

good location, friendly staff and nice property. late check out was amazing to have!

no good access support to the hotel no desk no wifi free

amenities - beach trolley, cafe, laundry

friends used the laundry room and the dryer took a long time to dry, had to run them twice

free soap for laundry

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

pool and laundry open 24 hours

no breakfast

good breakfast clean rooms nice staff

the casinos and beaches are close to the proximity to walk

breakfast was disappointing, it consisted of coffee, orange juice (artificial) and a sandwich with

the coffee was great, decent breakfast, villa was very comfortable and huge

great location in condado laundry area and rooftop pool

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

the laundry room was so convenient

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

at its highest volume and there is no way to change the settings the microwave is located in the laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

canario also offered to help with laundry

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

housekeeping even did my laundry for 10 dollars

public kitchen with microwave oven ice beautiful plants and tree shaded areas

one dark skinned gentlemen was super helpful with locating a laundry facility for me

wifi didn't really reach our room

room service and i ve been coming puerto rico every month staying at the miramar for less than

the shower had some leftover hair in the drain and the kitchen sink had a fruit pit in it

they are pet friendly

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

we had to pay for parking even the laundry you paid for

laundry room was unkept

the food was good, access to beach, breakfast and parking garage access. laundry

pool/beach/casino outstanding

very old & scary elevator storage area for belongings in laundry room not locked

were some facilities that were not working - like the come restroom and the laundry facilities

coin laundry

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

he booked us in early and gave us information regarding a laundry

she gave me a dirty towel and said that s all we have until they finish the laundry

staff was very courteous and helpful loved having laundry facilities

the music from the bar below was horrendous

the gym is not great for a weights workout

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around

excellent free wifi. very good staff. free breakfast was more than adequate. very good security.

the pool looked nice but i never used it

location of hot spots, restaurants and casinos. walking distance to all stores..

the wifi connection was very weak.

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

details trouble with one tv / didn t have laundry service as advertised

great we had room service

pool and beach amenities good

only complaint i have is that for the amount of money one pays for room service the portioning of the food should

i liked the amenities, the food and that they are pet friendly.

laundry on site

iron and ironing board is located in the laundry area

from a cruise laundry facility was most helpful

parking was scarce, you had to go into a nearby hotel for laundry and pool

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

also, the laundry machine was extremely overpriced and took forever

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

the pool and laundry was not working.

their laundry machines were broken and they didn t allow anyone into their game room or gym

not being able to do laundry

pool was too green. laundry room was too tight and more expensive than the hilton.

facilities for such a reasonably priced hotel, good breakfast incl, pool, shop laundry (although they had no

that the laundry dryer cost was high

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

the laundry machine didn t work

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

they help us with the rooftop bar reservation and provide us the useful restaurant and bar information

wifi is not working anywhere ousting of the lobby

the wifi was spotty and hard to get a good signal

continental breakfast was slightly basic but could be substituted for warm breakfasts which were excellent -

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

floor under the carpet was dirty and wet upon arrival

the breakfast wasn't great for kids but we ate at other restaurants outside the hotel

tequilas, front desk, hotel entrance, and with butler and concierge), and excellent housekeeping, kids and adults

the pools bars and restaurants are terrific

the pool/ rooftop area was so picturesque and pretty

could use music in the pool area

the rooftop pool and bar are definitely highlights, offering a perfect spot to relax while enjoying a drink

also even the wifi did not work in the room

rooftop pool was extremely nice the staff was kind and very upbeat i will definitely visit

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

is centrally located with some parking spaces

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

wifi good

having parking available made it very convenient

the kitchen is equipped with basic essentials

most importantly, if you need parking this is one of the few places that offer private parking

we were looking for a hotel that s adults only and this was it

soft for my back; the fan in bathroom could not be turned off and made a lot of noises; and the room service

i loved how room service came to clean daily

room service on point. staff very friendly

room service consistently missing something

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

gym is very basic.

have breakfast, but the bar was really good and the service was greate

for almost $400 a night there was no breakfast or even free wifi

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

no parking other than pricey valet. no wifi outside the bedroom or lobby area.

the gym was

pool was green

they are able to give you a $17 daily credit to their snack bar in the lobby

the hotel's laundry room was a welcomed sight

biggest advantages it does have laundry room

my kids loved the water slide.

and desk were not clean in our room and our kids room

the location and the gym was not too bad. towels were not provided at the gym.

having the ability to cook, do our laundry, and

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

i appreciated the free parking and wonderful room service breakfast

they even allowed us to park early since they didn't have early check in

made the kids feel a little off

put that in the website so you don t book your room on those days also i did not like how the pool closed at

i expected to see better breakfast included

love the rooftop pool, wow what a view, and great lighting at night

rooms are nice and the rooftop pool area is nice too

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food

was great - close to where we need to board the cruise ship laundry facility was

on my fourth night there i tried to do some laundry before my departure the following day

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

the laundry area needs some improvement

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

the laundry facilities

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

it was bolted down in the lobby in the laundry room

doors don't lock to room from hallway, parking extremely dangerous, have to be in hallway to use wifi, walls

wifi was great

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

the only issue is the small laundry facility.

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

inadequate self-laundry service

reviews about not finding an available, lounge chair although i only went to the beach not the pool

working laundry equipment

no room service or free laundry

the laundry room had only 1 machine that was working

loved the guest laundry room and staff was always helpful and genuinely nice

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

more handicapped parking and less expensive laundry facilities.need more laundry machines!

didn't like that the laundry was ridiculously expensive

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

pet friendly and clean

on the first day, pablo helped us do the early check in at 6am, allowing us to get some rest after the red-eye

don t have laundry

beds were comfortable location was great and on site casino was excellent

room service breakfasts were great. good to see our favorite wait staff at choices.

nice infinity pool, sun deck on roof

shuttle wasn't labeled sheraton; breakfast not included with early check in & they didnt say so we

i couldnt access to finish my laundry to leave before 2pm

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

food selections, no casino, no massage salon, really nothing entertainment to do.

the pool area is beautiful