laundry was expensive and annoying to have to go to front desk to get quarters

the staff was very friendly, helping me find the laundry and showing me a stairs to shorten my journey and

the laundry facility is way too expensive

the laundry room was outside of the facilities

great restaurants on site. amazing pools. huge room.

during spring break and it felt really crowded with long lines for everything - breakfast, ferry, gym

we would've liked to have food service at the pool but that wasn't an option but there were plenty of restaurants

the hotel is clean and the pool is amazing

swimming pools to choose from, a water park with slides and a lazy river

d that is far outshadowed by the amazing experience) was that the hot tub by the infinity pool (the closest to

we had an issue with a front desk and a server, and got charged for a 130$+ laundry without any notice

t resorts that feature water activities enable air drying swimsuits and towels with hooks and a laundry line

cleanliness, water park, beach and restaurants

too much walking especially with little kids and pool supplies, strollers

weak wifi

laundry, chairs n umbrella for beach

there is also a laundry room which means you can pop on a load and sit by the pool while you wait for it

onsite laundry was

was disappointed and annoyed that there was no coin machine to change bills to do laundry

breakfast was excellent, very varied, an excellent morning to wake up to warm food

we ended up going to the 5 o' clock somewhere bar almost every night we stayed in because they had better food

there were three pool areas with multiple places to eat and drink both indoors and out

apartment was well stocked with kitchen ware so cooking was easy

the pool and bar was awesome

needed daily room service. slow room service. drinks were a little weak, but good

there was a pool by our room but the bar at that pool was never open the 4 days we were there

from ettian at the lobby bar who made some killer sangria, to milton at water s edge who gave us some great

not enough golf carts that take people to rooms and back.

activities for them to do, including the transportation trolleys, which were a favorite of the kids

the vibes are immaculate, you feel like you are on vacation and from the pool to the beach everything was on

you ll have to park your own car and either walk back or arrange a golf cart to take you back to the hotel

request room service 3 times ! they can t fix the problem

maybe the signage to find things at night when driving golf carts

pool, beach, size and cleanness of the room

the spa is also very good

beachfront room had the laundry next to it and the staff spent most of the day smoking and talking

everything about this place was great i wish they had the bar opened every day

she was rude, unprofessional, and even made a passive aggressive joke when i asked her for the wifi code

we called the hotel at 9pm at night to ask for the wifi code, and no one picked up the phone

food times and options limited. bar closes very early

the laundry service was also very convenient and quick

the pool wasn't working.

pool, rooms everything this place is perfect

wifi in the room was very bad, about only available at the front door

no wifi in rooms

the room was clean and comfortable and they have free laundry facilities, you just have to ask for detergent

upon arrival we found out that laundry machines were complementary and there was a hot tub we could use, which

free breakfast buffet included omelet made to order. free laundry

and confortable bed was very confi, the hotel has a restaurant which is perfect to eat or drink, laundry room

free laundry, friendly staff, right next to airport

bed mattress could be changed as well the laundry

laundry dryers took too long to dry a small load of laundry (1 1/2)

would wish the bar by the pool was a bit bigger. laundry room could use more ventilation.

the hotel very nice and clean, lovely suite and laundry room a plus

24 hr laundry

nice clean room and facility, breakfast

a good highlight is that they created a parking lot for guests that was not there before

on site parking was a big bonus for this hotel

staff, hotel & room cleanliness, breakfast exceeded my expectations

breakfast options are limited, just muffins or croissants

right on the beach great beach bar nothing fancy, if you don t like hearing the ocean this place is not for

kitchenette very useful

loved the restaurant and bar directly on the ocean

resturant and bar were understaffed

power outages, weak wifi

thank you to the kitchen staff for making grilled cheese sandwiches for my husband

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout

communal feel through out with shared kitchen and reading space

even a yoga class is provided and the public kitchen can get things you

parking

we lucked out on parking

hotel was nice and really clean and the pool was nice and clean the room was so cozy and clean i would stay

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

everyone in pr (including myself at the time) drives enormous suvs now and the parking out front gets a little

things i didn't like at dream inn, let's see the parking is not reliable at all multiple junk cars taking spots

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

the restaurant, and how close it was to the beach & other amenities & they did laundry.

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

brighter laundry.

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

wifi did not

in the kitchenette area, there were knives and spoons, but no forks, lol

the staff is very helpful and the hotel has its own little kitchen and laundry room

not a bad terrace laundry machine available for a small fee, on premises parking space

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

not bad price not bad great, helpful staff convenient parking space laundry machines

sign for laundry said $3

gym upstairs and spaced to lounge

no good access support to the hotel no desk no wifi free

good location, friendly staff and nice property. late check out was amazing to have!

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

free soap for laundry

amenities - beach trolley, cafe, laundry

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

friends used the laundry room and the dryer took a long time to dry, had to run them twice

the breakfast is very ample

no breakfast

my kids loved the garden out back

breakfast included

the casinos and beaches are close to the proximity to walk

at its highest volume and there is no way to change the settings the microwave is located in the laundry

the laundry room was so convenient

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

great location in condado laundry area and rooftop pool

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

canario also offered to help with laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

housekeeping even did my laundry for 10 dollars

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

was no wifi and the tv in the room could not stream anything as there was no wifi

one dark skinned gentlemen was super helpful with locating a laundry facility for me

room service and i ve been coming puerto rico every month staying at the miramar for less than

it was pet friendly

common areas and the best they are pet friendly

kitchenette in the room

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

laundry room was unkept

we had to pay for parking even the laundry you paid for

the food was good, access to beach, breakfast and parking garage access. laundry

the smell of the rooms, there was no swim up bar and the jacuzzi was being renovated.

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

were some facilities that were not working - like the come restroom and the laundry facilities

he booked us in early and gave us information regarding a laundry

very old & scary elevator storage area for belongings in laundry room not locked

coin laundry

she gave me a dirty towel and said that s all we have until they finish the laundry

staff was very courteous and helpful loved having laundry facilities

wish the shower at the pool had been working so that we could have minimized tracking sand into pool and/or back

the hotel had a nice pool area, great breakfast, very close to the beach

location, ropa vieja restaurant, fitness center, choco bar cortes

location was great. nice continental breakfast friendly staff

location, clean, helpful staff, cozy, good breakfast.

no kettle in the room and the kitchen one was old and tempramental

she didn t even know the wifi password

excellent free wifi. very good staff. free breakfast was more than adequate. very good security.

details trouble with one tv / didn t have laundry service as advertised

the generator operated all the time and a/c and wifi were working perfectly

they don t accept euro cash at reception and the wifi internet was weak

great we had room service

the night entertainment was awesome. my fiance loves having the casino right next door.

parking was scarce, you had to go into a nearby hotel for laundry and pool

from a cruise laundry facility was most helpful

iron and ironing board is located in the laundry area

the laundry facilities came in very handy after 4 days, a total of 3 for a wash load

, laundry, vending machines etc

don't have their own breakfast, laundry, anything

the pool and laundry was not working.

their laundry machines were broken and they didn t allow anyone into their game room or gym

their laundry machines were broken and they didn t allow anyone into their game room or gym

the hotel didn t have a laundry facility. parking on the street was impossible.

pool was too green. laundry room was too tight and more expensive than the hilton.

musty room, small king room, nasty breakfast l, no laundry onsite

the laundry facilities i felt were over priced, and the elevator was a little sketchy

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

+ water/french macarons + style + sister property + location (no beach view but close enough) + early check

designed boutique hotel, you can use their sister property next door which has a great pool and jacuzzi

my husband before going on to the rest of the island, and planed on spending an afternoon at the pool, happy

pool area didn't stay open past 10pm

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

great pool experience

good location, free wifi, free water on your room

the room service was great they have butler service which makes you truly feel special

breakfast buffet $60 per person, a light lunch 2 people $80 plus tip

place was amazing overall highly recommend for an adults only experience

the rooftop pool and bar are definitely highlights, offering a perfect spot to relax while enjoying a drink

the pool/ rooftop area was so picturesque and pretty

breakfast was not good the eggs were two salty both times i ordered them, the bacon was greasy and

over all service and efficiency the price room service

is centrally located with some parking spaces

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

having parking available made it very convenient

location and parking

good news casa ciana has a parking lot they are upgrading

outside and another day was told to move my car when i was parked in the correct casa ciana parking

tried to order room service one night but the restaurant was very busy and was not able to accommodate us

great food and pool

soft for my back; the fan in bathroom could not be turned off and made a lot of noises; and the room service

better room service but w/ covid the challenges are expected!

the staff to the room and the pool it was amazing

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

great crew, awesome restaurant.. bar was great too

bad wifi servicie- weak and intermitente

they are able to give you a $17 daily credit to their snack bar in the lobby

pool size

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

good location, excellent beach and pool facilities, friendly staff, excellent cleaning service.

pool and hot tub closed to early

for almost $400 a night there was no breakfast or even free wifi

the hotel's laundry room was a welcomed sight

biggest advantages it does have laundry room

wifi didn t work

the gym was in a meeting room with no direct showers/changing room

the wifi was glitchy when connecting, but when it connected, it was fine

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

having the ability to cook, do our laundry, and

they even allowed us to park early since they didn't have early check in

breakfast is very good and the staff is very friendly and take care of you

the service was excellent. the rooftop bar was amazing.

breakfast time vary daily

should have been told about current construction at the pool and parties that were being held on certain nights

n/a - everything was great, loved the decor, breakfast, art work etc.

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

although they are fully staffed the kitchen was always 40-50 minutes behind in getting orders out

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

the laundry area needs some improvement

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

was great - close to where we need to board the cruise ship laundry facility was

on my fourth night there i tried to do some laundry before my departure the following day

it was bolted down in the lobby in the laundry room

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

the laundry facilities

directions for wifi and tv did not work

i enjoy the free wifi

the laundry room had only 1 machine that was working

working laundry equipment

loved the guest laundry room and staff was always helpful and genuinely nice

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

there was a laundry room

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

more handicapped parking and less expensive laundry facilities.need more laundry machines!

didn't like that the laundry was ridiculously expensive

i couldn't find anywhere to let dry the swimsuits after the pool because there was no balcony to let them hang

the swimming pool area was very nice area to relax, the had a bar and music playing, it made the stay a much

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

the only issue is the small laundry facility.

inadequate self-laundry service

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

huge shout out to miguel who works at the bar/ restaurant and room service

don t have laundry

really liked that there was a shuttle to old san juan

i love the pool floor.. great view and the outside bar and pool snacks

lovely spa services

beds were comfortable location was great and on site casino was excellent

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

i couldnt access to finish my laundry to leave before 2pm

wifi

food and drinks at the wxyz bar was lovely as well

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the plunge pool was small but great to cool off after walking around all day

the pool is clean and not too warm, even in the summer

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and

the pool area had an event with a dj in place one night had an amazing time with drinks available in