there was no room service or laundry, both of which were advertised on their website

staff is amazing, rooms are nice and clean, pool and hottub are perfect.

need a way to let customers know that the bar is also a restaurant

occoupants in rhe adjoining rooms had kids that kept screaming

i loved the friendly service, the quickness they solved problems, the gym space and privacy.

the spacious room, convenience of self laundry

laundry on site came in very handy

pool towels were all used and in the laundry

location; ice machine :); laundry

no laundry bag. very minor setback, though.

on-site laundry is a plus

wifi and parking are both complimentary

complementary breakfast would be nice!

the wifi connection was horrible! also how about a free breakfast like everyone else?

parking was not secured, it was open and less light on back.

the laundry was one dollar to

didn t like having to pay to wash laundry

i could not get room towels or pool towels because the laundry was never done

night staff some gentleman didn't want to give me quarters so i could do my laundry said he needed the quarters

wonderful rooms'' common areas'' pool '' laundry'' breakfast

twice i was questioned about what room i was in and why i was staying there, once in the laundry room at 11pm

great amenities such as basketball court and on site laundry facility and fireplaces in some rooms

parking can be crowded, but it's no charge. laundry room is hot or miss. sometimes working.

a non smoking room after being lied to that they had a smoking room

decent breakfast

beds were comfortable and staff was nice. laundry room onsite.

there was no guest laundry, ice machine broken on second floor

the hotel offers breakfast, has a gym, pool and a laundry area

the laundry room is down

i don t like how early housekeeping and the dirty laundry person comes

breakfast was good for us because we usually eat lite

clean, modern, equipped with kitchen. nice breakfast, free coffee 24x7

nice quant breakfast area

breakfast very limited.

element hotel was clean, fresh, appointed with first class furnishings, lobby and breakfast area, pool patio

needed to do laundry and when we went to the receptionist to get change for the washer and dryer, they told us

i always choose the hampton inn because of the cleanliness and breakfast.

clean and quiet stay, good hot breakfast

location, breakfast and easy access and parking.

great parking, clean inside and out.

there is a laundry area on site which was really useful

there is only a laundry facility on one floor

of complimentary parking, excellent breakfast that the dinning area was not over crowded, large

the big windows all the pillows big bathroom eating utensils the pool is awesome

just the pool being outdoors and not having a hot served breakfast.

facilities in the hotel were all in a good state and properly working, such as gym, swimming pool, atm and

i only chose to stay there because we wanted a stay in town get away to give the kids a fun weekend

no free parking or wifi

the pool was large and the spa was enjoyable i wanted to stay and extra day.

walking distance to the fine arts complex was perfect. friendly bar scene.

still in my clothes my underwear my laundry detergent my hair clippers that's what i didn't

however the laundry room didn't work and there was nowhere close by to eat

should fix their laundry room( the washing machines and the dryers were not working), give us daily drinking

property is the worst- the front desk lady was rude- wouldn’t allow for early check in when there were no cars

the breakfast area was nice.

super clean, free drinks, safe parking, laundry, and exceptional service

new and clean, laundry available, great

just opened in march everything is so clean, great hot tub and pool on the 6th floor outstanding laundry rooms

i the laundry area was also clean and awesome

i was able to settle in get laundry done, secure an early morning ride to the airport, have dinner and sleep

pool was way too small

kids loved the room size and the area it’s in was a very cute area with lots of easy access to

pool was great had my daughter's 8th birthday party there

love to come stay when covid is over so i can try out all the amenities but we had a blast at the pool and

close to a lot of places to eat and right up the street there is this cute little park where the kids can go

the lobby includes a bar and restaurant with food options (ask the receptionist)

kids were running and jumping

the restaurant and bar area are nice, too

the gym is nice and spacious but the equipment needs servicing some equipment was broken and the cable

to be moved to another room due to termites but there was no compensation what so ever i had 3 kids we went from

we didn't have breakfast only coffee but it appeared very clean and well stocked.

internet and wifi was terrible

there is a pool , fire pit, bar,

the floor section from the kitchen going into the living area was also lifting and separating (picture attached

i love that it s pet friendly

not put me above the laundry

they put me above the laundry

breakfast and the size of the room

breakfast!

not expect a $100 pet fee - that was more than the room rate

the wifi did not work the last night i was there

was very clean, the staff was exceptional, the pool, good location, great selection of food, drinks and other

there was a coffee bar and perhaps a place to order breakfast, but it didn t look like it was included in

would be cool to be able to have your pet stay with you

that's bizarre for a hotel of this level swimming pool is really small and basic

laundry machine didn t work well

i liked they offered laundry service.

continuing endless kids jumping on the floor above!!!

very nice rooms ! loved the pool !!

the breakfast was good.the indoor pool option was a bonus for the kids.

heads roaming around outside at night, made me feel very uneasy when i was trying to do a load of laundry before

pool was very clean, however pool locked so it was unavailable for use

they have a special parking spot reserved for veterans

lots of homeless people in parking lot, whiskey bottle in bottom of pool

there was no breakfast was very convenient n great price

like they dome no laundry over night

having two dollar laundry was a nice benefit, but there was only one washer and dryer

installing more washers and dryers would greatly enhance the laundry facilities

i put our trash in the laundry room trash can

we didn’t do breakfast only coffee. early check in

staff nice, hotel excellent, laundry doing very well, great coffee.

i love that there is a stove to cook and i can wash my laundry for free love that

wish there were more washers in laundry room

the homey feel, the size of the rooms, the free laundry room, and things to borrow to make your stay more

extras could bought from the hotel or the convenience store next door, complimentary small laundry, fitness

laundry service provision unclear as to ownership.

room and laundry were excellent

couldn't hook to wifi

wifi definitely needs improvement

the parking lot was safe

cleanliness i cannot say 100% as i had a very bad experience at guest laundry gym was clean room was clean

guest laundry was very dirty

clean, friendly staff,comfortable beds, good breakfast, good fitness room

would have liked some sort of free breakfast.

the pool wasn't open like we thought

laundry and gym

pool was a tad cold but we swam three times with my granddaughter

they were very understanding and best of all, they didn’t charge a late check out fee

pool area was nice

breakfast bag is same every time.

laundry near by

, the laundry is 24 hours which is great but $2 a load

kids running in the hallways knocking on doors at midnight, staff did nothing about it

it would be nice if the gym had more equipment but not to bad.

wish i had more time to enjoy the swimming pool and gym, but looked nice

laundry facilities

clean property with nice amenities, dog park, golf putting green, laundry and workout facilities, excellent

guest laundry, very reasonable

the breakfast

the free wifi was not very strong, it was actually faster to connect on just my phones internet

the laundry room was neat and the washer and dryer were in good condition and cleaned regularly

we loved the outdoor pool, and even the laundry room was spotless

i like the first floor laundry which enabled us to wash clothes

explicit music at the pool, they had friends steady showing up and coming around from the outside parking lot

couldn t access wifi so used my hotspot not sure if it was my firewall or your network

were i was putting the cart and made sure that it was covered right outside the door of the laundry room on the

you can't sit next to the pool and relax even though it's after 10 i didn't want to swim in it i just wanted to

ordered the non smoking room and they gave me one that was a non smoking room atleast there were a sign says

a kitchen net ,with 2 beds, i booked one had to use my card to pay, it was booked, for kitchen, 2

pet friendly

love location,staff friendly,room was great,great breakfast

facilities like the gym, which was a very good surprise

modern facilities, friendly staff, delicious breakfast.

some food i'm the bar would be nice

happy hour, the bar staff was very friendly.

was clean, front desk was attentive, laundry on site

loved the fact that i was so close to the laundry room

good breakfast. laundry fitness

the gym was a super plus for me as i work out 5 tines a week at the gym

dirty, window in room opened onto roof so my kids could play out on the roof of the building

no laundry detergent

the hotel staff was courteous, and the hotel was very clean and convenient with 2 laundry facilities

i liked that there were laundry facilities available

there were dishes, pans, pots and utensils. the pet relief area.

disappointed me is that i came back to the hotel with groceries only to find the stove in the kitchenette was

breakfast was decent, but not to good the gym was horrible due to the tenets and doing laundry there was super

pool and hot tub was not very clean

breakfast was great

the indoor swimming pool was nice but a little cool even though it was july in the 90s in tx

kids running up and down hallway all nite & once room wasnt cleaned up when we returned to room at

bathroom was very clean no unidentified spots anywhere staff was more than accommodating the breakfast could

breakfast was so so nothing special ! the staff was very nice !

the breakfast could have been a lot better

good customer service, easy parking and clean room

welcome by the reception was excellent . i just wish they can improve their breakfast

cleanness, food, court , pool and free laundry

breakfast, room was very clean, extra amenities in room, basketball court, patio, free laundry!

has everything you want, gym, indoor pool, spa, laundry room, free breakfast, free wifi, free parking space

the staff was nice. loved the laundry room.

the venue was so clean, had a great breakfast, free laundry service, free parking, super comfy beds and pillows

poor cable channels, the laundry room could ve 24 hours.

the laundry room was dirty and strange people would come in and out

backed up to laundry room and workers were really loud at 630/7 in the morning

i liked that the ac was working and that denny's was in same parking lot.

could be cheaper, wifi not the best at all

they put on me a room next to the laundry and elevator

washing machine and dryer on the second floor are very clean and laundry area is neatly picked

my dad josh, really needed the rest and i did his laundry in there nice washer and dryer

guest laundry has been out of order for weeks

there was an ongoing leak in the hallway from the laundry area that did get larger

clean, friendly, good breakfast, last minute stay and wonderful customer service

friendly staff , very clean and quiet . good breakfast .

equipment in the gym was broke expect free weights and eliptical - there was missing smaller

the swimming pool was open and clean

is no microwave at the breakfast hall

great facilities includes a laundry

the room smelled like stale smoke and dirty laundry

is a guest laundry there

they had free breakfasts, vending machines and a laundry room for guess to use

they had gym, and laundry to do your clothes.

guess our room was by the hotel s laundry room

it seemed dirty trash thrown in parking lot

nice clean quiet and open pool

very friendly staff, clean, cold ac and good area also breakfast not bad, wifi is good as well.

large rooms, great pool

had beautiful rooms and excellent free use guest laundry, machines and dryers

ok site free laundry

i appreciate the laundry, and the kitchenettes.

that it has a refrigerator, a stove, and free laundry!

the room and laundry room was clean

laundry machines need updating but that's all.

room was also adjacent to two washer dryers and across the hall from the laundry room and two doors down from

breakfast was bad and the guest laundry room was disgusting

entrance to parking lot was not clearly marked. the ac unit is very loud.

pet stay was 75$ and when i chek in everything was ok i let them know i book online they gave me

the room smelled like dirty laundry

only good thing was location but you can find better places in the same parking lot for a better

swim pool

pool was dirty

pet friendly

the laundry wasn't available due to broken washer and dryer

the pool was closed. the laundry facility was not given. they had a crappy bar/restaurant area.

location to my kids for my visit

is a pool rule that a person needs to shower before entering the pool, but there is no shower at the

husband and i wanted to enjoy the hot tub and upon entering there were kids all over the place rough housing

no guest laundry facilities

washers for laundry were not functional, really needed to wash since i stayed for several days

room service didn't make up beds one day without any notice although clearly replaced towels

indoor pool for the kids was great!

indoor pool area wash really hot humidity was horrible

friendly service ,clean rooms and the store and laundry room

rooms, very clean laundry facility if needed reasonably priced

breakfast indoor pool gym split rooms

the free wifi was terrible and makes you watch an ad

i have not used the gym or pool facilities but i do love that i have that as an option when i am traveling

kids loved swimming in the swimming pool.

breakfast was great! staff was friendly, room was excellent. my kids and husband loved the pool.

indoor pool was closed and we had to go to front desk to get our towels

breakfast was excellent

too many kids need to have a cut off time for no kids adults only

guest laundry did not work and no one there to help find another solution

after leaving the pooli asked a 2nd time about sheets & blanket for pull out bed & was told laundry was being

not enough things in the room (trash bags/ laundry bag/ towels missing

the laundry facility only has 2 coin operated washers and dryers, and the facility does not make change

was terrible, we couldn t get a print of our folio because the printer wasn t working, no laundry bags

room service is great. front desk staff were also nice to interact with.

excellent breakfast best costomer service clean facility lots of parking

gym could have been better but it was decent for being a holiday inn express

the pool is great

my kids picked them up from the hot tub thinking it was a toy

first room we were put in had dirty laundry dirty towels on the floor and it looked like the bed had been slept

laundry took me for five bucks just to do one load

laundry, ice machine, vending machines, water machine, unlimited coffee in the morning

laundry to hi. everything else is ok.aybe next time bottom floor. wish the pool was open.

the laundry facilities.

but building horrible random people trying to sneak in with old key cards the elevator and laundry room was

front desk person was also doing the laundry, no problem, but i had to call him to the desk even though i was

smell in the hallway was really bad the breakfast wasn't available at 830 am there was no

many shops and supermarkets, excellent air conditioning, clean beds and clean bathroom, it had a kitchen and a

a trash bin and that just leads to people placing trash bags outside on grass or just in the parking lot

towels and they took the dirty ones, but when we asked about another blanket, we were told that laundry was

i asked for a quiet area wee the room was across from the elevator and next to the laundry room

the laundry facility was on same floor as our room

the fact that we had to put our luggage in a laundry basket

staff was great and so was breakfast!

room was clean and had all i needed, including the kitchenette, large fridge, microwave, as well as and a nice

property is pet friendly and i called ahead and he told me that i couldn't bring my dog so i was forced to

luxury vinyl plank flooring. full size fridge with small kitchen area.

a simple extended stay place 10 minutes away - all was what i'd hope for with bath, kitchen with stove & fridge

i requested non-smoking the room was clearly smoking and it smelled bad and there was an ash tray

is rude and lazy plus they don t offer any way of giving you quarters in order to do laundry in their on-site

room service available, free breakfast and wifi,very clean rooms,quick check-in

i like the area and the breakfast wifi

the wifi was terrible

new, very clean feeling hotel, with happy, helpful, staff, a good swimming area, gym, good washing facilities,

my belongings were taken out of my room and put in the laundry room. i couldn't get another room

liked the breakfast because we had choices from cereal to oatmeal to eggs

loved the bed! and the breakfast was ample and delicious.

good selection of restaurants in the parking lot.

pool could have been maintained a bit cleaner.

the front desk was hit and miss and when i asked about laundry service one person said it was $3, but another

notified a guy who was outside a room being cleaned, and he was picking up laundry, once we started walking

south door was broken and laundry machines was not available

there were kids running crazy on the hallway

are good stores around the area walking distance there is a train station very close by and the breakfast it

no guest laundry

from calling ahead to get information, check in, sitting at the bar waiting for dinner order, and even the gift

and told them about it no one cared no one phoned me your wifi asked again and again what can you do

me and my husband went for a little get away from the kids. everything was excellent.

thought the pool should've been larger or they should have more than one

the lights not working and there wasn't a laundry facility or iron in the room

there was no laundry room at the hotel

only miss here is that there is no laundry in house.

microwave in room one elevator working no laundry room

slow wifi no guest laundry road noise in the room, bothersome at night

considering that dogs are allowed at the hotel, everyone are not pets owners, so giving more attention to the

they accept pets but i figured they would take extra pre caution, i was wrong

love the big rooms and kitchen and breakfast

the breakfast was nice

pool was exceptional

the laundry machines took coins only, there was no atm or way to get coins on property

the kitchen area and the bathroom.

non-smoking room reeked of smoke, roaches crawling on the floor, room was clean enough but very out

didn't like the fact that i reserved a non smoking room and end up stuck with a smoking room that smelled terrible

location no restaurants i n walking distance wifi sucked

i liked the kitchenette most of all.

it's like a studio apartment i love the kitchen area

late check out, no prepay, easy to book room

i thought i would be able to keep my pet with me as there were several other animals on property

full size kitchen available

an ev charger and staff made sure it was available when i arrived

hot breakfast

the food was not refilled in timely manner and there were lots of people with kids

was amazing , had a great night of sleep and so quiet, there were tons of kids there for ball tournaments, never

the pool is nice, but there is no hot tub

location, clean rooms, cable, wi-fi, and on site laundry facilities that you can use a debit card instead of

no washing poweder available in the laundry vending machines was frustrating.

new laundry

kitchenette facilities (cooktop/fridge) were adequate but no other expected extended stay

would have like a paper receipt and breakfast to start early

the laundry and breakfast the room we where very clean

my room was the first floor and the laundry room was on top of my room so i could also hear the washers going

he then said we had a reservation at the fairfield inn across the parking lot

i wish that you can extend your breakfast hours and give free access to a faster wifi service.

great location and pet friendly.

ironing board, lots of drawer and shelf space), no carpet, contemporary interior design, laundry room wake-up

and forth between hospital and our room it looked like people actually lived in the rooms with laundry strung

1. no pool which is fine except in the summer! 2. laundry room

laundry facilities; location

plus there's no change machine for the laundry

the laundry was downstairs. it had full size fridge

laundry room dryer did not dry clothes

there was no detergent available in the laundry room

when we went to use the vending machine to purchase a laundry detergent it didn't work properly and the customer

no plates or cups or pots and pans. breakfast was horrible. muffin and coffee

a lot of items were out of order including the pool, guest laundry facilities, and the tv didn t work our

it's a nice place with a great laundry facility.

it was awesome to have a laundry room

friendly staff a d indoor pool

the breakfast was delicious. the room was clean and the bed was comfortable.

laundry room available with only one washer and one dryer

there is an exercise room, a laundry room, a public use computer w/printer

there was a laundry room, a gym, a pool, etc

there is a laundry room, exercise room, computer availability

also would have been nice to have one extra laundry bag in the room

laundry houseman

needed to use guest laundry facilities, which was out of order

laundry service

no breakfast no pool access during covid

u can tell someone was smoking the order was very strong the room bathroom shower had huge noticeable stain

coffee and bar weren't open, lol

t like that the pool closed at 6 before we even checked in and the frig in the room really did get cold and

pet fee of $250 non refundable deposit is ridiculous

pool could have been heated

very clean hotel/room. front staff very helpful/friendly. pool was clean.

) at night, i could see stains on the carpet, scuffs on the walls, dings on the doors, and the laundry room and

room smelled like pet urine

breakfast great, parking sub par

the location, the staff, the cleanest in the continental breakfast

a great breakfast

guest laundry isn't working and that is one reason i picked this place so that was pretty disappointing

hot water, no hair dryers , the lobby was dirty, elevators were dirty and laundry room

laundry room was out of order

no solid wifi

swimming pool was green and i hope it was closed

bathroom fan did not function toilet had flushing issues laundry unavailable due to remodeling

there was no gym and the elevator kept going out

close parking, easy in and out

only that the breakfast was not offered, but it is for the best with the pandemic going on.

breakfast was great

the entire hotel smelt like an ashtray/cigarettes. smoking or nonsmoking made no difference.

convenient to where we were going. looked nice 1 to 2 days of the week. pool looked nice

they allowed people to smoke marijuana in the rooms in a non-smoking room

i like about the property was the fact that he has a swimming pool then is next to a major highway and on top

location was perfect. pool was clean.

it offers pool, gym, laundry and a little store

the pool was not clean and dryer in the laundry room was out of order

she was evidently washing and drying laundry

there was an indoor pool and guest laundry center.

recent remodel looks good. gym is small but nice. rooms clean and comfortable

then the next morning went down to do laundry to only find one washer and one dryer working and someone had

staff was friendly, great breakfast bar, gym, laundry, and shallow pool for the kids

exercise room is very nice and a nice laundry room as well

notable amenities are 24hr fitness center, laundry, lobby computers, and included breakfast

the laundry room came in very handy

no wifi

the front desk about possibly getting a different room they gave me a key to a non-working mini bar which was

i also ordered room service on 1/14 in the evening and they accommodated my request for an omelette when it

there was no room service, no vending machines, poor selection of meals provided in the bar as the restaurant

no wifi available

things that if it had been only one would hardly be worth mentioning, but it just felt like a laundry list of

i had to wait after a pushy man got his laundry taken care of even though i was at the desk before him

my room was located above the laundry area and the ac could not cool off our room at all

very tranquil, wifi options

breakfast bar was excellent. enjoyed everything including bar tender

nice laundry and fitness rooms

great sized rooms, free laundry and the candlewood kitchen was a great idea

style of the room and laundry

a complimentary laundry was great !!

laundry room

very surprised! no microwave in your room. facility does not have laundry room.

the bar area had approx

gym stunk

lots of free of charge parking spaces

rooms and breakfast

having to pay to use wifi

the pool was excellent, and quite rooms were very nice!

slow bar service. had to wait 10-15 minutes while sitting at the bar.

the facilities and amenities were of high standard; however, wifi was not complimentary which is odd in 2019

the chef so amazing and the bar staff extremely attentive

working laundry, direct tv went out for 2 days not due to weather service interruption due to billing issue

and no soap , notv remote。 the stint office worked alone by himself and gm came to do the laundry after the

use a few more machines in the laundry room

me they are out of towels and they have to wait for their housekeeper to come tomorrow to do laundry

laundry facilities only in one building and only has 3 washers

breakfast was a little lacking. thank goodness for coffee and bananas.

wifi is included no need to purchase premium the connection is the same

there was plenty of parking spaces to choose from

pool wasn't warm during my stay.

breakfast was hot and delicious

warped, toilet moved not mounted holes in the wall people outside and inside asking for money or laundry pods

place was horribly cleaned it stunk like old laundry exposed wires floors were sticky holes in the walls bathroom

wrong and everything past the lobby smelled of cigarette smoke, 1 ice machine worked and the laundry center was

the laundry area was not available either that was very inconviont

it's clean, laundry room on site, inside pool and offer free breakfast

there are two well equipped coin-operated washing machine rooms in the hotel and free laundry supplies are

the inhouse, self-serve guest laundry was fab

good location, friendly staff, good amenities (pool, laundry, gym) , nice lobby nice

room with a full kitchen

was someone with kids above us

bar area and the amazing host, zion was amazing

area and comfort i love the gym is open 24/7

even the staff went out of their way to get me coffee because my face was sad when the coffee bar wasn't quite

we loved the way the hotel was it looked so comfortable and especially the pool.

only thing was no free breakfast and no spa/jacuzzi and the front desk when i called stated the pool was heated

the pool is beautiful and there s laundry on site

was told one price for laundry soap and it ended up higher

laundry room was small.

breakfast was great, the pool was very clean and had towels ready

the pool is small.

long walk from front desk to elevator. we didn't need to use the gym while there.

are remodeling the first floor and lobby, pool was closed and the gym was closed

are remodeling the first floor and lobby, pool was closed and the gym was closed

in hall corridors, door in room would get stuck and not lock, room key didn t work to open pool gate, no

pool was closed, we needed ice and checked floors 1-6 and found a working ice machine on floor

laundry shoots, slammed all day and night

we had to leave because there was a bunch of rowdy adults and our kids couldn't swim

would prefer an outdoor pool

the gym and the pool can use a bit of upkeep that s all.

was great pet friendly but did not expect to pay the $75 charge for the dog regardless, easy in and out and

bedroom where you could close the doors, laundry onsite, kitchen with plates, cups ,

the laundry room took my money

suggested carrying laundry to another building

the jacuzzi was extra warm and the laundry room was good

there s a pool, gym