the amenities for example the laundry should be free to each room. i believe it should be.

no laundry room for guests to utilize.

breakfast was not included

room service, price

did not eat the breakfast so unable to rate that

we requested a rollaway bed and they provided it, we requested room service in a hurry and they brought it fast

i loved the atmosphere and staff was fantastic. the bar and musician was absolutely great.

one day i took my 2 kids to the bathroom in the lobby and the only toilet was flooded and full of paper and

they have a spa right there. it was nice to take a break before we began our work week

we enjoyed the pool and spa tremendously

wifi was really bad

required pet fees and room deposits were disclosed prior to booking or arrival, and it was too late to

affordable and smoking room was not covered in cigarette burns (often the case)

housekeeper check to see if i needed room service

wifi wouldn t connect

absolutely everything on the premises was greater than expectations. the bar man is wonderful!!

room service breakfast was exceptional. fresh, hot, timely. very good indeed.

disappointed with the in room bar

we loved the cocktail bar and the band. great food quality and drinks!

ambience, great staff, comfortable rooms, good wifi and internet, outstanding complimentary cookies

suggestion would be to have a laundry machine and better breakfast options but all in all decent

no laundry room.

com website has guest laundry listed in the facilities

no laundry facilities.

no laundry available on site

infinity pool very nice

pool and location

room service was fast and good selection

the bar is boring.

the tables in the lobby were extremely dirty from the friday night bar activity the night before

ordered a top shelf margarita at bar and it was $21.65!!!

room was not as clean as it should be and the room service menu was very sparse

there was no housekeeping or room service

service did not clean our room the first day we were there and we had to ask twice to get our room serviced

beautiful location, nice bar, room size was ideal, great bar area and pool area

room service was awesome and the beds were extra comfy!

in addition, my spa services with mak were professional and he was very kind and knowledgeable

lobby bar beautiful

our room was not ready on time, so tim, at the front desk gave us 2 complimentary drinks at the bar and stored

bar in large, loud lobby

missed having a laundry bag hanging in the wardrobe for our dirty laundry

cool bar and food was very good

the spa is amazing

everything was beautiful. everything clean and room service was great.

great pool experience and unbelievable breakfast on site

laundry facilities out of order

wish the breakfast could've been a bit better but overall it was decent.

breakfast bar only served diced ham as the meat early mornings and later in the morning served bacon after we

pet fee was ridiculous-$75 for one night

our drinks at the bar took a bit, but that was no big deal!

every way from the valet and bellman at the front door to the checkin/checkout, maid service and room service

room service was great as well

the bed and pillows were the best. really enjoyed the pool and patio too.

too small of pool and because of covid, restaurants aren t open as much

very good gym and pool area, nice bar downstairs

spa

excelent service roof pool fitness center and sauna close to aa center - nba

additionally there is a rooftop bar nearby (the happiest hour) that is very noisy

roof top pool &, restaurants were awesome. great property.

spite being next to a laundry room- we couldn t hear a

quarter coins for the laundry machine, had to go to gas station to exchange bills for coins

staff need to educate other guests in the hotel that after 11 pm families need to keep their kids quiet without

$35 parking fee, $75 non refundable pet fee, the night staff for the rooftop bar was absolutely horrible

the lobby and games were good for kids

great bed, clean room and great but kinda loud ac. free laundry use.

old and in need of update: elevator shaky, ice machines not working on several floors, said had laundry, but

comfortable bed and pillows good breakfast in house laundry close to railway station

but never really overflowed asked for 1st floor away from traffic, put us on 2nd floor near laundry and elevators

wifi didn't work, staff was informed

the worst was the laundry service

a venue, the hotel closes restaurant and bar at 11pm

we also were sad that the pool/roof was closed when we attempted to see it

the corridors and room looked like a college dorm albeit for rich kids

the roof top pool and bar was fantastic

heated indoor pool was great...perfect way to wrap up a busy day seeing the touristysites.

-weak wifi internet signal -poor food selection at

to watch because the service kept being dropped, internet connection was poor so we couldn't use wifi, ice

kids enjoyed the pool

i did not use the restaurant but room service was great. hotel was well maintained

conveniently located, plenty of parking, had a laundry room.

the indoor pool is freezing.

it’s in a nice location meet new friends kids had fun

wifi could have been a bit faster connection

staff went above and beyond to help us with another additional room for our kids

few hiccups in their room service ordering system, had a few orders go through hours later and one double charge

decor was so awesome and we loved the pool bar for its views and awesome staff.

pool area

great hotel, lovely room, dining and bar was great

room service was complicated, very slow and we ended up canceling our order after over an hour and

laundry room was extremely hot and uncomfortable.

we loved the shower and the gym. loved the free breakfast and all the amenities, really.

the gym, pool were nice

to one another, one guest used some foul language, not a big deal to me since were adults & my kids didn t

pool was not heated

less kids would be nice………….. just kidding!

plus the water park and decorations

the wife went to the eucalyptus spa and lap pool and said those were fantastic as well

great place for kids and a getaway for couples

lobby, pool

desk, not in the side of friendly, towels need replacement or a better laundry job

says there is laundry when there isn't

the room was over the laundry....it was burning like hell!!!

no laundry or pool...

wifi didn't reach our room (the front desk offered to move us but we arrived late and had already

linens i began to itch and asked for clean linens they said there were none available i asked for laundry room

no ice and the laundry facility took 2 hrs for my clothes to be done

they also have laundry facilities which was very helpful

filthy, i went to the front office to ask for clean linen, only to be told they had nothing and laundry would

great staff and free breakfast

alternative was to use freight and walk through laundry area

broken dryer in the laundry.

room service

location and customer service no indoor pool

the pool area; the clean gym area. the bartender at the bar area was super nice

quiet and great parking

the swimming pool, the location, restaurant close by and the price

the pool was delightful. good ac, cable tv, desk, chair, loveseat and bed.

small parking area

the pool was nice

wet bar pool closed at 7pm & the pool closed at 8pm

the late night room service wasn t to appealing.

the spa and hotel bar were very nice and we had good service

and absolutely the best pool by far

great location! walk to american airlines center. bar staff and valet were very friendly!

the gym was well equipped

food was incredible and the setting for vincents bar was beautiful

the restaurant, montage was excellent and the bar was great

room service wasn't done every day and none of them spoke english

the bar and the location

need better kids options for food ( room service)

enjoyed the quietness, the atrium was pretty & enjoyed working out in the fitness gym.

room service was take away in a bag , a bottle of water is $5 and you have to pay for wifi

the gym is for a hotel also good equipped

bar by the pool and you had to walk through a gym to get there

clean room comfortable bed roof top pool and hot tub location

the bar is open till midnight and was great

the payment for the wifi, this is now free in all hotels

the floor is slick and there are no bars to hold on to

pool was small and 2nd day was overrun with kids. only parking option is valet.

location, ev chargers. nice property

nice boutique hotel. great pool, on site bar/restaurant. friendly staff.

from the staff (college kids), to the linens, toiletries

great hot tub/pool, location is amazing

a mini bar charge on my bill before we reached the room

great location close to good shops and restaurants! pool area was nice.

spa, pool, workout room, room service, morning coffee in lobby, valet, the linens, the

the bed and bar were excellent

expensive laundry facilities

fantastic room and so comfortable and has laundry which was so handy.

it had a guest laundry room which was easy to use from an app

it was handy having a guest laundry

the facility had some green/pool area to relax and enjoy

for a supposed nice hotel they offered nothing but laundry service

there was no bag for dirty laundry

no continental breakfast!!

had starbucks,concierge and breakfast,beautiful hotel

was adjoined to another and we could here the kids next door the whole time

so you walk down the halls and all you see is trash bags and dirty laundry upon my leaving i spoke with management

we went to do laundry people put cloths in the washer then just took off and didn t come back after 1-1/2 hrs

no hand sanitizer in the gym/laundry room. only one washer working.

while we had to wait for 2 hours he gave my kids a snack and talked to the to keep them entertained

we had all our kids with us, and staff were pleasant and prompt when we called down to request extra blankets

and spacious, free coffee, laundry facility, proximity to dallas, price

they helped me sort out an issue with my wifi connection and even offered me a complimentary breakfast when i

daily parking fee was not mentioned at booking

comfortable beds, clean pool and the lobby was a great place for lounging!

bar and breakfast

free laundry which was a nice touch

washing machine room vending machine takes cash only for laundry powder.

the laundry guy low key fussed at me so needing something else

room service was fast and the food was excellent

the pool area had a great view of the city as well

laundry facility was available

the best thing about the hotel was its self-laundry service for the guests

staff was nice and friendly. the breakfast was delicious and the location was perfect.

we arrived november 9th and the gym and restaurant were closed and the lobby wasn t done

the staff was incredibly welcoming and helpful, our room was large and spotless, and the breakfast definitely

launder linen and or complimentary bathrobe in scented laundry products which were triggering for my asthma and

friendly staff, nice restaurant and bar as well as close to several other restaurants

room was emaculate, the bar was excellent, and it was close to the places we wanted to visit downtown

also there s a qr code in the room that claims there s in-room dining/room service from the restaurant

they have nice gym facilities and a nice reception area where we enjoyed a drink after dinner

1 night for a local concert, but would love to come back for a weekend to take advantage of the pool & everything

the spa tub room was the highlight of my trip

wonderful hotel, delicious breakfast, friendly service, free wine happy hour

beautiful rooms, nice hotel gym, good restaurant and bar on the first floor

the gym is open 24 hours, very friendly and helpful staff, nice restaurant with perfect service.

the big bonus was a laundry room which is something we were very happy to see on a 5 week tour of usa

some leaks in the bathroom. laundry machines out of order

room was spacious, microwave and onsite self-laundry a plus

location, staff, room, pool, laundry

shower was always cold, not a great breakfast menu. faulty washing machine in the guest laundry.

also no laundry room, this is important when traveling with family

water did not get hot. the kitchen should be open til 2am. laundry was closed on the weekend.

it smelled like fresh laundry and was so clean

we were on the first floor right next to the laundry room and there was too much noise

very comfortable environment. on site bar. mini store for all needs. room service.

could do with an updated washer and dryer in guest laundry but this is just small point

small room, no room service, no free breakfast or lunch. basically you pay a lot for location.

did not feel safe in that part of the city valet parking personnel was not service minded room service took

the room and gym

, king suite was more like a kids bedroom , ac cycles with 20 min delay , noisy but bartender was great

my flyer said the restaurants were closed, but the bar was open

room service staff were exceptional

impressive they actually had room service tho

also the kids next to my room were playing loud music ,the boy starting beating on the girl and then a big

space and how big the rooms where i loved the big windows but mostly how my kids were able to run and jump

they do not have a laundry service, but got housekeeping to wash clothes for us (enough for 3 days)

pet relief area about two blocks away.

the room, pool area and the staff! they were amazing! hotel employees all were wonderful!

only negative was that the path to the pool was closed

loved the early check in, aesthetic, the friendly staff, the room, and the pool area with rentable

also the guest laundry was very nice and not over priced

i needed to do laundry after being away for a while and they have a very reasonably priced laundry ($2

gym room extremely out dated, weights looked rusted

- wifi cut out regularly

i liked the small kitchenette in the suite with the full refrigerator

location, clean ac filter, good beds, and pillows. on site laundry.

dirty, insect, no service for laundry, staff made me wait for long time to find my luggage

the hotel have a guest laundry room with washing & dryer machine with qr code operated cost $3 each

there were,therefore, no spare pillows,blankets, or laundry bags

the laundry machines also worked well

does not work, couryains does not work, i report 3 times laundry bad service room,2 days did not

the wifi was difficult

directed to have dinner in the bar/restaurant while the bartender rushed us to leave because the kitchen was

because of covid we couldn t use the pool or fitness center

the rooftop infinity pool is everything

room could have been bigger. laundry could have been free.

the bed, the gym, the breakfast, the laundry facility

brilliant laundry service available also

laundry also available

great location. having laundry facilities is amazing when on a long trip. super helpful staff!

slow room service. took three calls to get towels which took five hours

parking, the easy access, the location close by, the indoor pool, the bar and breakfast service, kids friendly

nice gym & indoor pool

i have kids and i wished the pool was warmer during cold season.

the fact i didn t have any trash bags in my room and room service did come kind of late

laundry facilities

the fact the pool wasn t open.

the water in the swimming pool is very turbid

nice stay, helpful guest services, clean room and pool.

breakfast did not come with the cost of the room and the pool was ice cold so it was very

onsite laundry

parking so expensive and the drinks were very expensive i got two margaritas at the bar and it was not even top

the room had a small kitchen plus there was a very nice free breakfast available

rooms are very large great kitchen fully equipped

the room had a small kitchen plus there was a very nice free breakfast available

there was not a coin change machine in the coin-operated laundry room.

size of room, on site laundry, flying horse coffee shop, full kitchen in room

no single washing powder available to buy, had to buy a big bottle for one wash in the laundry

the location. it has a laundry room

area great breakfast downstairs coffee and snacks beautiful friend style that love to socialize laundry

the service, room service and front desk, was impeccable

the bed was great and the new spa was fabulous!!!

later room service would be

top class equipment in fitness center and lovely rooftop pool

the rooftop pool and bar is amazing, so nice to relax during both day and night

customer service. front desk personnel and room service.

i am also a sucker for room service

used room service for breakfast

even the room service was quite

also room service person was fully uniformed that was a plus and was very professional

full laundry facilities

also, the kids were pretty bummed about the pool being closed for the entire stay

it was comfortable for kids and the adults

parking across the street is a risk

pool was closed despite the fact that adjacent pool was open

laundry

had the pool heater off and the hotel was full of kids for the national cheer competition, we would've loved to

could not use their free wifi, had to use my own hotspot for my classes

there are music speaker around the pool that play until pool closing

pool side had music and decent vibes

the gym was close

location to convention center. breakfast was great too.

was happy the room had a full kitchen! very accommodating & loved the extra space!

we loved the pool area and the free shuttle to the dallas aquarium

the room was spacious and nice needed mirror outside the restroom. breakfast was good

have 3 floors with a laundry but only 1 washing machine that works great but 1 dryer that takes a very long time

room cleanliness. no working laundry machines. price. undisclosed charges.

no one at the counter the elevators were down so we had to go though seemed like the kitchen or laundry are not

only thing i didnt like was being placed next to a room with a kid sleep over going on but the kids were out of

awesome location and very good breakfast

we had to ask for a a different room when we got there, then the new room smelled like dirty laundry

there is a guest laundry - pay for the washing machine and the dryer is free

and this is the last thing you want after 6 hours drive with two kids

the gym is amazing and has a good selection of weights and cardio equipment

the pool table was broken

tv channels, nice gym

especially the bar tenders from 6pm-12am, they make perfect drinks, they have great service

wasn t exactly cheap and yet you still had to pay for wifi

the gym is excellent

also i enjoyed the little gym all the equipment was new

barking dog in room on my floor, dogs were not allowed in the hotel!! no laundry facilities!!

need a trash can in the laundry room

were friendly and helpful, the property has affordable laundry services and is close by to things

the laundry was free for guests but also need to fix some washers and make sure they all

it has a good self service laundry and a good fitness room

asked to get laundry done, but they didn't understand and left the laundry bag

the laundry was very expensive

excellent room service and other dining options and a great coffee shop

the property was very nice , and very fancy ! room service and the staff were great !

you book through third party they do not guarantee early check in, even though they offer it

laundry, valet parking (we wanted to selfpark and it wasn't clear how to do that - it was much

of like to have a laundry facility to wash clothes but with covid cases probably not a good idea

laundry was not delivered as agreed

our party requested a late check out due to a medical emergency of one of the members of our group

room great with everything you need, fridge etc wifi, tv, coffee good outdoor pool great breakfast deli cindi

property, friendly staff, nice food spots nearby, next to airport , & gym & pool was pretty cool

he was friendly and very knowledgeable as we had questions about pool rules and check out

i love aloft because they are pet friendly, clean & modern style.

decor was calming and bar attendant was outstanding with her services too

the shuttle service was excellent.

shuttle driver and front desk were so friendly and helpful

pool was closed - which was completely fine

free shuttle to the airport . room was large and bed comfy.

very clean, amazing breakfast and staff.

breakfast was too specific

was good and the kids had fun in the pool

and for the price, the size and quality of the breakfast was a welcome treat

would have been nice to have breakfast (or at least coffee) considering the price didn't get any lower

spotless fitness facility and pool

4th floor with 3 kids. but that s no one s fault!

the food and amenities are good especially the self service laundry facility available for those who wish to

the food, both breakfast and dinner were delicious

my wife was upset but unfortunately i think just because the way i was dressed coming from the pool that gentleman

the breakfast were delicious

breakfast was wonderful and the location was ideal

only negative was there is no guest laundry

shuttle and a reasonable price

pool

didn't have breakfast

complete breakfast would e nice

didn't like that they showed they offered laundry services but when i asked at check in about it they said there

the vending room where the ice machine was located was also used as a laundry room for dirty laundry towels

bed linen and towels had a bad smell to them and in good hotels its essential that laundry is done to ensure

love the shuttle service

appreciated the free shuttle to deep ellum

pool was a mess

poolwasn?t that clean.

they also had info about parking for the ranger/astros game

traffic and loud vehicles during the after hours , tight parking lot.

digital key can t get through the pool

location and the gym is also pretty good

helpful staff, very clean, good facilities like bar and food

very bad free wifi

nice clean/fresh room. great bar. room service was quick and the food was very good.

pool closed. buffet breakfast very weak. other food average. parking fee is ridiculous.

the ice machine is on the fourth floor in the laundry room

was loud, a smoke alarm was going off repeatedly during the evening, there was dirty laundry & trash bags in

the laundry

kids enjoyed

breakfast was above par

there was an onsite gym

hotel gym was trash

i’m happy that i found a nice suite with a kitchenette

rm was good could been cleaner the kitchen staff was so nice& friendly ud83dude00 wish more places to shop was

liked the well stocked kitchenette that they have in every suite which makes the stay so much more bareable

no ice machine no laundry room

gave another review where i mentioned some great things and then i visited the laundry facilities last night,

coin laundry

the office doesn t have the key for the sheet laundry room which they should have one

wifi appear, connect on it, password ok but keep saying no internet connection and the

i didn t like there wasn t a microwave nor is there laundry section to wash and dry clothes.

breakfast was not incl in price, gym equipment in room (what is up with that)

i did not plan for this, so it put a stress on our 1vacation away from kids

i wish there was a pool, sauna or a gym.

breakfast was disappointing

it says they have laundry on site but they don t so we had to go to the laundromat.

also add onsite laundry

are officially lacking, no microwaves, no ice machine, no laundry room, restaurant had a limited menu

no hearing in room no hot water no laundry powder no extra blankets

shower water wasn't hot, and the detergent dispenser in the laundry room didn't dispense detergent after inserting

fact that it doesn't provide laundry facility and it doesn't appear to b much concern with providing exceptional

just wish they had laundry services on premise.

no laundry facility for guests

nice, large and cosy room. good and tasty breakfast. parking with a lots of free places.

now me and my kids are sleeping in a car because i was expecting that what she said to be true

and i was grateful for the onsite laundry

the 'laundry room' was so dirty and it stank

laundry room

the customer laundry room wasn't available to use due to it was out of order supposedly

i couldnt find a parking space

the free laundry room was a huge plus

free laundry room was useful though really busy and we had to wait quite a while for free washers/dryers

laundry is free

the laundry was free just bring detergent or buy in their store

did not have breakfast, use the laundry or the exercise room

my event was happening and that is why i selected this property, just to not have to pay for parking and even

people from all walks of life running in and out of the facility speeding to the parking lot

there was people from the street on the parking with all their stuff all over the place, they even sleep on

liked the comfort; breakfast; laundry; and staff!

the pool was small and dirty needed to be cleaned

false advertisement of the pool.. facility unable to accommodate a relocation or a refund

the pool area was extremely small.

3) the pool had not been maintained at all

really enjoyed the hotel stay and the complimentary laundry room

free laundry was a bonus

love field wasn't loud at all and gave the kids something to look for while driving around

conversations and doors echoed a quite a bit late in evening while the kids were sleeping, it was tolerable

pool was closed and no evening reception but i understood it was because of covid

they only had one washer/dryer in the building, making it difficult to wash our dirty laundry

it was old and run down and there were bags of trash and dirty laundry up and down the hallways

onsite laundry was helpful

ud83dude29 the elevator was down frequently, and the laundry facility was unavailable

didn't have change for the laundry room.

also my room was non-smoking but smelt like a fresh cigarette upon entering the room

for starters everyone should know that there is no wifi at the property, the management admitted to that being

i accidentally booked a smoking room but was quickly changed by staff without any problem.

a non-smoking room and got a smoking room

the wifi was very fast

on site coin laundry area

very clean and comfortable. quiet location. laundry facilities. great breakfast.

the pandemic style breakfast wasn't great

parking for our car during our trip

i did not make the breakfast

had a laundry, allowed us to store our bags after check out

did have an issue with the dyers in the guest laundry

the laundry machines were old and partially broken

everything. love it that they have guest laundry. you can do it by yourself!

stuff don't have quarter for laundry, and asked me to change from the hotel next door

laundry left in the closet, outside music was loud, ac/heater cover fell off in the middle of the

the password i was given for the wifi was invalid

new tv's and decent wifi

smelled outside, bathroom door hard to open and close, no free breakfast, no free wifi

clean the staff was friendly and it was a lot of places i could walk my dog i love that it was pet

plenty of parking

remodeled and updated hotel with a sizable rooms and comfortable bed, pool area with bbq grill and multiple

proximity to dal love field and shuttle.

i have three little boys and they didn’t make a big deal about my kids running around while we checked in

in parking lot in the middle of night sat on back of tailgate started blasting tejano music

our shuttle driver was the best! he gave us a lot of information and was so friendly!

the driver of the shuttle who took us to the airport in the morning was a bit of off hand.

did not eat breakfast.

the pool was very clean

front desk comfy bed clean room shuttle drivers

i found the laundry room, though

the staff laundry on site free parking breakfast included and also pool and gym ud83eudd70

in the laundry room, one dryer was out, and the other was not working correctly

laundry cart left sitting out in hallway by front desk for the entirety of our stay

hotel has a coin laundry which was clean and easily used

gym, room although tight for 4 people

room was larger and nicer than expected, great location, friendly staff and great breakfast options

front desk staff is always friendly and helpful. complimentary breakfast is better than normal.

was clean but location was t the best pool was very small and the air conditioner in my suite smelled like urine

room, comfortable beds, nice bathroom, nice gym